Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comAs states previously, this procedure is the only way to go about recovering an account, and without sufficient information to prove ownership, we are unable to offer further assistance with the resolution of this matterAt this time, Microsoft considers this case closed We apologize that we are unable to provide your desired resolution but are bound by Microsoft policy regarding account recoveryWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to Yogesh B [redacted] from the Global Escalating Services for helping me resolve the errors and virus on my computerSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I contacted Microsoft over the phone and talked to one of your techs who in turn did not give me any type of number You have to contact your tech who has my phone numberSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: my account was hacked I had know knowledge of anything or what was happening this needs to be resolved by unbanning my account I had no knowledge of whatever you guys are saying I did try telling that to support and enforcement and have been not listened too I tried changing information on account by the time I had a chance to I was already banned for something I had no part of I have read on your forums of people getting band because of people reporting for no reason and the banning of accounts for no reason this needs to be further looked into and I am very disappointed on how this matter has been takenI have been a memeber for ten years and hope on all purchase reimbursements, because I am not able to recover anything games, content etc Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows We would like to investigate your issue further but were unable to verify your account or locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear ***,Thank you for responding regarding your complaint We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We were able to create a service request for you regarding this issue, under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Regardless of Microsoft's policies, it is unreasonable to expect a consumer to pay $for a product that is supposed to last years when in actuality, it won't last even a few months This is especially ridiculous when the information provided by Microsoft also leads the consumer to believe that, when bundled, the controller is covered by the same one year warrantyIt's unacceptable that a company as large and successful as Microsoft will not stand by their products when they do not meet the kind of reasonable standards its customers have come to expectIt's clear as day that there is something wrong with this productComplete failure of several components after light use and proper care is not acceptable by any meansI'm wholeheartedly convinced that had I treated the controller as one normally would, then it would have failed within the unreasonably short month warranty periodI should not be taken advantage of simply because I babied my controller and trusted Microsoft to make a quality product as they have in the pastSincerely, [redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.The account “ [redacted] ” was blocked by our automatic system after account creation however the email address stayed in file and that was the reason you could see this account name.I have removed your email from file and you will no longer have any link to the deleted accountPlease note that you will receive an email from Skype to your email address confirming that the email has been removed from the Skype account “ [redacted] ” fileThis is an automatic email.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Today Saturday 8/23/I called up times from 8:am to 10:am to Microsoft 1800-642-after speaking with two repsthey put me on hold for hrsLoosing another day of work.I work as a translator and I need to have access online, my PC crash without warning and the system is slowSo I loose today $ again.This people answer the phone they put you on hold and they never answerI give up my day of calls waiting for tomorrowThe updates are still crashing(error 1)

Complaint: [redacted] I'm actually not accepting OR rejecting this response (but there was no other option given).I'm happy that someone from Skype is willing to look into this, but the issue is not at this point 100% resolved.My Skype account username is: [redacted] I notice that the account has since been suspendedI was unable to get this information at all from customer service, and had to figure it out myselfIf I can have Skype's assurance that the account will stay permanently suspended or will be deleted, then everything is resolved.I look forward to receiving a solution from Skype.Sincerely, [redacted] ***

Dear [redacted] , Thank you for responding regarding this issueWe appreciate the additional information you have provided, and your case will be updated Once you receive an e-mail from the agent at your correct e-mail address, please reach out to him for any further questions or requests regarding this case, such as the estimated time for repair/reception Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience with supportWith the information provided in your claim, we were able to locate your account however there are not any orders on record of the type or amount specified in your claimWithout a charge on your account or a proof of purchase, the Global Escalation Services team is unable to investigate the possibility of a refundIf you have a proof of purchase, please provide it in your reply and at that time we will be happy to helpSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Again, they used their regular refund policy for a situation as the excuse, while this case if not about a situation, but essentially is due to Skype's advertisement Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:microsoft has made it very clear that there customers don't matterI broke no part of the TOS agreementHowever I have done away with all Xbox one systemsI don't want Microsoft garbage in my homeThey feel they are above the law and don't realize I am a paralegalMicrosoft feeds people like me bull crap storiesWhen no TOS agreement terms are broken and they can't provide the proofAs I said I have sold all of the junk Xbox consoles and will begin a boycott the XBLET is broken and is just as much garbage as Microsoft the corporationBeing totally square about thatThey allow employees to abuse the system and allow hate speech to be use and then punish the openly gayI'm not sorryI'm done wasting my money on a garbage companyWho doesn't value human rightsAnd again Microsoft refuses to do anything about the problem at handThey access the console and Kinect remotely and spy on people and allow people to be taunted and harassed and allow the bad people to break the TOS and the innocent people just get treated like crapThe guy from Microsoft who began harassing me in November was rightInvestigations are not done and Microsoft is a crap companyI deman full reimbursement or do we need to take this into court? Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I cannot get anyone on the phone because no one answers Secondly I went to send an email online, but I cannot do that unless I sign up for a microsoft email address, which I do not want to do I should be able to contact them through my regular email account, but it seems I have to sign up for a Microsoft account When I hold on the line for customer service for over minutes, I think that's a problem I don't seem to be able to contact them I will continue trying, but I don't really expect much at this point Still frustrated..now have a programs that don't work correctly and so far one has been lost due to this upgrade Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:the company did nothing to resolve it, I received an email saying another department would look into it this is all I have been being told since I tried resolving the issue with them Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience with Xbox Enforcement We appreciate the time you have taken to provide your honest feedback regarding thisYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely,Microsoft Corporation