Microsoft

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype purchaseWe have reviewed your situation and while we understand your frustrations we are unable to take the action you have requestedDue to Microsoft policy, refunds cannot be issued for purchases made more than days prior and therefore we cannot refund your purchase from August We apologize are we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Services Agreement, Microsoft will not be taking further action on this claim: “Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services.” Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ Dear ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls and SMS messages This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique password Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or notAvoid this by following these tips: Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you knowWhen in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight The reason we blocked your Skype account in the first place, is to make sure that the fraudsters cannot continue to make calls, which could result in additional cost on your Skype accountOur usual policy is that will remove the restriction form a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password First of all, I strongly suggest you to check the devices you use Skype onSome malware isn't easy to tracePlease make sure the systems are clean I'm happy to help you out with the manual verification in order to help you restore access on your Skype account For verification we require the following information: the total cost of the recent purchase order date of that purchase order (DD/MM/YY) the payment method used to pay for the recent purchase order (credit card, [redacted] other, never paid) two numbers they have recently called from Skype or Five Skype names from their contact list the email address they used when they first registered with Skype If you feel uncomfortable providing this information through Revdex.com, please feel free to contact me directly and providing the information to ***@skype.net As stated in the Skype Terms of Use Paragraph Your Obligations (http://www.skype.com/en/legal/tou/#6): Your Information: From time to time, Skype may request information from you for the purpose of supplying the Software or Products to youYou shall ensure that any such information is complete, up-to-date and accurate I hope this response has been helpful We apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, I have already provided all the information you are requesting - see Skype Support request number XXXXXXXXXX I do not have a malware/virus - I am using Mac and I am working as a computer systems engineerMight be that my password was easy to guess Anyway, Skype asking me the same information that I have provided several times completely UNPROFESSIONAL I will provide some of the info once more: the total cost of the recent purchase order Should be 10EUR (for whatever reason Skype keeps my balance in EUR instead of USD) date of that purchase order (DD/MM/YY) I dont know and I will not check my bank account - several thousand entries there in the past few months the payment method used to pay for the recent purchase order (credit card, [redacted] other, never paid) Should have been credit card two numbers they have recently called from Skype or Five Skype names from their contact list [redacted] ***_ [redacted] [redacted] ***[redacted] [redacted] [redacted] the email address they used when they first registered with Skype Should be [redacted] @yahoo.com or might be [redacted] @yahoo.com (my old email -now inactive) You can also reach me at XXX-XXX-XXXX if you need more detailsPlease note that I have answered the questions in your forms several timesYou should have all that info at least in duplicate by nowShould you need more proof I am who I am, then askBut please do not ask for the same info I have already provided several times If you need more info, as I said - call meIt's a shame I had to resort to Revdex.com to obtain some attention from SkypeYou are supposed to be a communications company, not a "we ignore our users" company Thank you [redacted] Final Consumer Response / [redacted] (4200, 11, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, I have changed the password for the account Please re-enable it for credit purchases Thanks [redacted] Final Business Response / [redacted] (4000, 14, 2014/08/01) */ Hello, Thank you for your reply and the information provided I have unblocked the account We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Hello ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office charge We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you called our customer service supportSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox code We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension Please understand that the Enforcement link below is the only avenue to receive more information regarding account bans and suspensions You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning this issue Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: There was no offer to provide me with a $refund All I want is my $back.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You sold me faulty equipment I do not agree that you can just evade replacing my equipment because of the length of time that has passed You sold me faulty equipment, you should be responsible for all charges associated with it's replacement and repair.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue, Once again, we apologize for the delay in responding to your claim, but are very pleased that Microsoft and Dell were able to provide a resolutionRegarding charges for service, we are unable to open a service request for this as it is part of Microsoft's policyBecause your Windows operating system came with your computer, as provided by the manufacturer, it is not eligible for free supportIf you had purchased your operating system separately, this would be different We hope that this answers your question sufficientlyAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] NOTE: This response contains personal information that the Revdex.com has promised to edit out before posting online.I am rejecting this response because: My account with Skype was originally opened with this email address: [redacted] My current email address is ***-***@comcast.net When I sign in, I see two different account names: ***s and [redacted] , but they both show up I want any Skype credit from the [redacted] address or from my earlier use of the comcast address to be transferred so it's accessible when I sign in with the comcast address (Before, I could sign in using either address but now only the comcast address works) If Skype can't do this, it should at least refund the Skype credit to my credit card (Skype seems to have no trouble accessing my credit card, interestingly enough.) I've already contacted Skype Customer Service, but the rep never answered my questions about the credit issue and never told me why the original verification questionnaire was rejected I feel like I'm getting quite the runaround from Skype Please, just fix the problem! Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your SurfaceWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedDevices have a months warranty during which Microsoft is able to offer an in-warranty repair or replacement, free of chargeBecause your device has passed the warranty period, your best option is to go through with a paid, out of warranty exchangeIf you need assistance with this procedure, please let us know and an agent will be happy to work with youWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live account access We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with OneDrive We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I appreciate the emailI attempted to do as it stated, by requesting to reset my passwordI was supposed to receive a password recovery email but never received itWhen I try to contact customer service about it, as instructed, I am prompted to fill out the same long email again "verifying my identity," which is what started this issue to begin withI would like to receive the password recovery email to my provided email ( [redacted] @gmail.com) so I can reset my passwordThank you.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/12/19) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding some missing product codesWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) There have been too many tickets opened for me to keep trackeach happen to be from separate "groups" of yoursIf you are unable to find via [redacted] @gmail.com, then I feel terrible for your apparent CS staff Complaint Response Date bumped because: Holiday Final Consumer Response / [redacted] (4200, 11, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've spent hours calling and asking for support with no luckTo have to go through that again with CS staff that at the time was unable to assist no matter how many times it was escalated is unfair to me and my time Final Business Response / [redacted] (4000, 13, 2015/02/02) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store orderWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedMicrosoft will not respond to any further correspondence in this matter Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia The Windows Mobility Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is still working on your case Our records indicate that you have been in contact with one of our agents, whose most recent e-mail was sent on 07/ At this time, the agent is still waiting on your response Please respond to the most recent e-mail for the fastest possible resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Customer service contacted me and told me that they will not cover it because it brokenYou provided label and it is got damaged in transit.I do not understand why you guys can do business like this Sincerely, [redacted]

Microsoft should be ashamedPeople around the globe depends on you for business solutionsThose people need rapid solutions to issues with hardware and softwareYou have now, after two weeks resolved my hardware issue but you will have forever lost my trustI just can't depend on you to help me get work done.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]