Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band replacement With the information you provided in your claim, we were able to locate your service request for this issueAs you stated, the warranty for your Band has not been honored due to damage from wear and tear, as opposed to a manufacturing defectThe warranty terms state that for damage done by excessive use of the Band, the customer is responsible for repairs and replacementsThis is a part of Microsoft policy and explains why the service center was unable to provide a replacement We apologize that we are unable to provide your desired resolution for this issue, but are bound by Microsoft policyIf you wish to take your case another route, we will respect your decisionWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: You sold me faulty equipment I do not agree that you can just evade replacing my equipment because of the length of time that has passed You sold me faulty equipment, you should be responsible for all charges associated with it's replacement and repair.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As was noted in my complaint, I am concerned that my Microsoft Office software will be deletedThere is information elsewhere in the Skype delete instructions that other Microsoft programs will be deleted when the Skype program is deletedYou will note here in this complaint response from Microsoft staff that they have informed me that the Office program will not be deletedI have made note and written down the Revdex.com phone number in case I do lose access to my computer because I may have to call you about this Sincerely, [redacted] ***

Hello, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Services Agreement, Microsoft will not be taking further action on this claim: “Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services.” Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your SurfaceWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedDevices have a months warranty during which Microsoft is able to offer an in-warranty repair or replacement, free of chargeBecause your device has passed the warranty period, your best option is to go through with a paid, out of warranty exchangeIf you need assistance with this procedure, please let us know and an agent will be happy to work with youWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your questions about Windows Phones As you did not specify which model of the phone you are interested in, we are unable to address your questionsFor information specific to Windows Phones, you can visit the following link: https://support.microsoft.com/en-us/products/mobile-devices If this page does not address your specific questions, you can call 1-888-for additional support Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: this business is on record lying about this complaint and denying they had any knowledge of any complaint on fileThen when I gave you specific complaint reference numbers dating back months, the company suddenly 'remembered' that they knew about my complaint and ignored itNow the company refuses to research the complaint and read all the previous history so that they can speak intelligently on this matterI also have contacted their escalation agent multiple times, but he is nonresponsive to my concernsMicrosoft does NOT need a phone number to discuss anything as this issue can be resolved by seeing what has been asked in the past and then resolving the concernsThe company's latest answer is yet another string of stonewalling emails because the company is not offering to resolve the problem, but simply throwing up smokescreens to justify why a company that ignored this problem for months now wants to continue to ignore it by not answering any more messagesDespicable!Sincerely, [redacted]

Hello ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro and penWith the information you provided in your claim, we were able to locate a service request on your accountOur records indicate that you have been in contact with an agent on the Escalations team who is now handling your case and working with you toward a resolutionWe can see she has set up a new order for you and will be personally testing the Surface and pen together to make sure they work before sending it out to you Please continue to work with Ashley until you have received your new device and agree that a resolution has been reachedIf you have any further questions or requests regarding this issue, feel free to contact her and she will be happy to assist you or provide more information We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your accountWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent explained, the form must be filled out with sufficient information to prove ownership of the accountUntil it can be proven, we are unable to provide further assistance in recovering the accountYour are able to fill out the form as many times as you would like We apologize that we are unable to provide your desired resolution as this procedure is part of Microsoft policy, and in place to protect customers like youAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype purchaseWe have reviewed your situation and while we understand your frustrations we are unable to take the action you have requestedDue to Microsoft policy, refunds cannot be issued for purchases made more than days prior and therefore we cannot refund your purchase from August We apologize are we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue, Once again, we apologize for the delay in responding to your claim, but are very pleased that Microsoft and Dell were able to provide a resolutionRegarding charges for service, we are unable to open a service request for this as it is part of Microsoft's policyBecause your Windows operating system came with your computer, as provided by the manufacturer, it is not eligible for free supportIf you had purchased your operating system separately, this would be different We hope that this answers your question sufficientlyAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is still working on your case Our records indicate that you have been in contact with one of our agents, whose most recent e-mail was sent on 07/ At this time, the agent is still waiting on your response Please respond to the most recent e-mail for the fastest possible resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live account access We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Microsoft should be ashamedPeople around the globe depends on you for business solutionsThose people need rapid solutions to issues with hardware and softwareYou have now, after two weeks resolved my hardware issue but you will have forever lost my trustI just can't depend on you to help me get work done.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] ,Thank you for updating us on your new issueWe would like to suggest that you please refer to our agent's followup email they sent you on 10/and click on the link to our Answer DeskBe sure to provide them with your SR number when you contact them and they will be able to assist youWe would also like to refer you to answer desk for any future issues that may ariseSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I appreciate the emailI attempted to do as it stated, by requesting to reset my passwordI was supposed to receive a password recovery email but never received itWhen I try to contact customer service about it, as instructed, I am prompted to fill out the same long email again "verifying my identity," which is what started this issue to begin withI would like to receive the password recovery email to my provided email ( [redacted] @gmail.com) so I can reset my passwordThank you.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Customer service contacted me and told me that they will not cover it because it brokenYou provided label and it is got damaged in transit.I do not understand why you guys can do business like this Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/19) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding some missing product codesWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) There have been too many tickets opened for me to keep trackeach happen to be from separate "groups" of yoursIf you are unable to find via [redacted] @gmail.com, then I feel terrible for your apparent CS staff Complaint Response Date bumped because: Holiday Final Consumer Response / [redacted] (4200, 11, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've spent hours calling and asking for support with no luckTo have to go through that again with CS staff that at the time was unable to assist no matter how many times it was escalated is unfair to me and my time Final Business Response / [redacted] (4000, 13, 2015/02/02) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store orderWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedMicrosoft will not respond to any further correspondence in this matter Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with OneDrive We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation