Microsoft

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response, because promptly after I filed to claim, Xbox contacted me to correct the problemI mentioned to message that I sent to the Revdex.com, and the agent said that he was aware that I had contacted themHowever, in the interest of not wanting to give Microsoft a reason to arbitrarily dismiss my situation, my Service Request Number is XXXXXXXXXXI've never had such atrocious customer services, with any company, ever in my life Final Business Response / [redacted] (4000, 9, 2014/12/02) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleThe Xbox Listening and Advocacy Team has reached out to you and resolved your console issuesMicrosoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with potential scammersThis matter is one that Microsoft takes very seriously, as well as our customers' securityMicrosoft does not distribute, and works hard to protect every customer's informationYour feedback has been recorded and will be forwarded to the appropriate department for review Additionally, please make sure you are reaching out to Microsoft only by our support website, support.microsoft.com or by calling 1-800-642-We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com:Sincerely, [redacted] I really don't but at this point it doesn't look like they are going to live up to there part of having a service that worksI am going to sell my xbox one its games and move to another system due to the lack of support I receivedSo if losing a customer that has spent over on there service and buys a game once every two weeks isn't worth them having some sort of resolution then I accept no longer having an Xbox service and then losing my business

Complaint: [redacted] I am rejecting this response because:I've been dealing with this issue for several months and I believe that this is just a stall tacticI do not have access to the service, but am being charged every monthI expect to receive a month refund and until this happens I'm not going to accept that they will contact meI have bank account records showing the charges Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to our policy regarding refunds on Xbox subscriptions, we are unable to fulfill your request and consider this matter closed Please visit the link below to read the Microsoft Services Agreement, section 6.9, regarding our refund policy http://www.xbox.com/en-US/Legal/livetou Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues cancelling your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comWe appreciate the time you have taken to provide your honest feedback regarding your customer service experience, and apologize that it was unsatisfactoryWe take this matter very seriouslyYour comments have been recorded and will be forwarded to the appropriate department Please let us know if there is anything else we can assist you with, and hope the issue regarding your Xbox console has been fully resolved Sincerely, Microsoft Corporation

Hello [redacted] ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: unit was not deliverCan you provide a tracking number?Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As was noted in my complaint, I am concerned that my Microsoft Office software will be deletedThere is information elsewhere in the Skype delete instructions that other Microsoft programs will be deleted when the Skype program is deletedYou will note here in this complaint response from Microsoft staff that they have informed me that the Office program will not be deletedI have made note and written down the Revdex.com phone number in case I do lose access to my computer because I may have to call you about this Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: this business is on record lying about this complaint and denying they had any knowledge of any complaint on fileThen when I gave you specific complaint reference numbers dating back months, the company suddenly 'remembered' that they knew about my complaint and ignored itNow the company refuses to research the complaint and read all the previous history so that they can speak intelligently on this matterI also have contacted their escalation agent multiple times, but he is nonresponsive to my concernsMicrosoft does NOT need a phone number to discuss anything as this issue can be resolved by seeing what has been asked in the past and then resolving the concernsThe company's latest answer is yet another string of stonewalling emails because the company is not offering to resolve the problem, but simply throwing up smokescreens to justify why a company that ignored this problem for months now wants to continue to ignore it by not answering any more messagesDespicable!Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band replacement With the information you provided in your claim, we were able to locate your service request for this issueAs you stated, the warranty for your Band has not been honored due to damage from wear and tear, as opposed to a manufacturing defectThe warranty terms state that for damage done by excessive use of the Band, the customer is responsible for repairs and replacementsThis is a part of Microsoft policy and explains why the service center was unable to provide a replacement We apologize that we are unable to provide your desired resolution for this issue, but are bound by Microsoft policyIf you wish to take your case another route, we will respect your decisionWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro and penWith the information you provided in your claim, we were able to locate a service request on your accountOur records indicate that you have been in contact with an agent on the Escalations team who is now handling your case and working with you toward a resolutionWe can see she has set up a new order for you and will be personally testing the Surface and pen together to make sure they work before sending it out to you Please continue to work with Ashley until you have received your new device and agree that a resolution has been reachedIf you have any further questions or requests regarding this issue, feel free to contact her and she will be happy to assist you or provide more information We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your accountWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent explained, the form must be filled out with sufficient information to prove ownership of the accountUntil it can be proven, we are unable to provide further assistance in recovering the accountYour are able to fill out the form as many times as you would like We apologize that we are unable to provide your desired resolution as this procedure is part of Microsoft policy, and in place to protect customers like youAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, a request for a refund for shipping charges was submitted, but may take a few business days to go throughIf you have not yet received it, it will be there soon We appreciate your patience with this matter Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your questions about Windows Phones As you did not specify which model of the phone you are interested in, we are unable to address your questionsFor information specific to Windows Phones, you can visit the following link: https://support.microsoft.com/en-us/products/mobile-devices If this page does not address your specific questions, you can call 1-888-for additional support Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band warranty replacement issueAfter reviewing your service request number it appears one of our GES agents has been in contact with you and is assisting youThey have made a note that they will check in with you again on 7/Please continue to work with them towards a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your temporary account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your ban Sincerely, Microsoft Corporation