Microsoft

Dear Mr ***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint through Revdex.comI’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.There are two steps you should take to delete your Skype accountFirst, you can remove personal information linked to your profile (full name,email and phone number) from your Skype profile to prevent people from findingyou in the Skype directory based on those details.To delete your personal details:Sign into your accountvia Skype.com.Under Account Details, select Profile.In the Personal information section, clickEdit.Remove your personal details by adding randomcharacters in the fields (empty fields cannot be saved).Click Save.Next, ifyou want us to remove your Skype Name from the Skype directory as well, contactSkype Customer ServiceIt may take up to days to remove your Skype Namefrom the directory, during which time it will still show up in searches.When weremove your Skype Name from the Skype directory, it will still appear in thecontact lists of people who have added you as their contactOnly they canremove you from their contact listHowever, even if they don’t remove you,they won’t be able to call you on Skype.Informationabout how to delete your information and direct link to Skype Customer Supportcan be found here: https://support.skype.com/en/faq/FA142I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: The product that Microsoft is selling has known defects It may have a day warranty, but there have been millions of controllers sold that suffer from the same problem It isn't right that Microsoft is allowed to sell a product with a known defect and force people to purchase replacements every 4-months Microsoft should extend their warranty on controllers similar to how they extended the warranty on the Xbox 360.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One Elite controller issueAfter reviewing your service request number ( [redacted] ) it appears you were in contact with one of our Xbox customer service agents on 12/ Our agent correctly stated that your Elite controller is out of warranty and you have already been provided a one-time out of warranty replacement in May Our agent is also correct in stating your only option at this point would be to purchase a new Xbox One Elite controllerMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Xbox One console and device warranty, Section 1, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” “’Warranty Period’ for Xbox One means year from the date You purchased it; and for Accessories, means days from the date You purchased it.” (https://www.microsoft.com/en-us/servicesagreement) (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Revdex.com:Sincerely, [redacted] I really don't but at this point it doesn't look like they are going to live up to there part of having a service that worksI am going to sell my xbox one its games and move to another system due to the lack of support I receivedSo if losing a customer that has spent over on there service and buys a game once every two weeks isn't worth them having some sort of resolution then I accept no longer having an Xbox service and then losing my business

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comWe appreciate the time you have taken to provide your honest feedback regarding your customer service experience, and apologize that it was unsatisfactoryWe take this matter very seriouslyYour comments have been recorded and will be forwarded to the appropriate department Please let us know if there is anything else we can assist you with, and hope the issue regarding your Xbox console has been fully resolved Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: unit was not deliverCan you provide a tracking number?Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with potential scammersThis matter is one that Microsoft takes very seriously, as well as our customers' securityMicrosoft does not distribute, and works hard to protect every customer's informationYour feedback has been recorded and will be forwarded to the appropriate department for review Additionally, please make sure you are reaching out to Microsoft only by our support website, support.microsoft.com or by calling 1-800-642-We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response, because promptly after I filed to claim, Xbox contacted me to correct the problemI mentioned to message that I sent to the Revdex.com, and the agent said that he was aware that I had contacted themHowever, in the interest of not wanting to give Microsoft a reason to arbitrarily dismiss my situation, my Service Request Number is XXXXXXXXXXI've never had such atrocious customer services, with any company, ever in my life Final Business Response / [redacted] (4000, 9, 2014/12/02) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleThe Xbox Listening and Advocacy Team has reached out to you and resolved your console issuesMicrosoft considers this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: There was no offer to provide me with a $refund All I want is my $back.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox code We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension Please understand that the Enforcement link below is the only avenue to receive more information regarding account bans and suspensions You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning this issue Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] NOTE: This response contains personal information that the Revdex.com has promised to edit out before posting online.I am rejecting this response because: My account with Skype was originally opened with this email address: [redacted] My current email address is ***-***@comcast.net When I sign in, I see two different account names: ***s and [redacted] , but they both show up I want any Skype credit from the [redacted] address or from my earlier use of the comcast address to be transferred so it's accessible when I sign in with the comcast address (Before, I could sign in using either address but now only the comcast address works) If Skype can't do this, it should at least refund the Skype credit to my credit card (Skype seems to have no trouble accessing my credit card, interestingly enough.) I've already contacted Skype Customer Service, but the rep never answered my questions about the credit issue and never told me why the original verification questionnaire was rejected I feel like I'm getting quite the runaround from Skype Please, just fix the problem! Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ Dear ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls and SMS messages This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique password Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or notAvoid this by following these tips: Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you knowWhen in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight The reason we blocked your Skype account in the first place, is to make sure that the fraudsters cannot continue to make calls, which could result in additional cost on your Skype accountOur usual policy is that will remove the restriction form a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password First of all, I strongly suggest you to check the devices you use Skype onSome malware isn't easy to tracePlease make sure the systems are clean I'm happy to help you out with the manual verification in order to help you restore access on your Skype account For verification we require the following information: the total cost of the recent purchase order date of that purchase order (DD/MM/YY) the payment method used to pay for the recent purchase order (credit card, [redacted] other, never paid) two numbers they have recently called from Skype or Five Skype names from their contact list the email address they used when they first registered with Skype If you feel uncomfortable providing this information through Revdex.com, please feel free to contact me directly and providing the information to ***@skype.net As stated in the Skype Terms of Use Paragraph Your Obligations (http://www.skype.com/en/legal/tou/#6): Your Information: From time to time, Skype may request information from you for the purpose of supplying the Software or Products to youYou shall ensure that any such information is complete, up-to-date and accurate I hope this response has been helpful We apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, I have already provided all the information you are requesting - see Skype Support request number XXXXXXXXXX I do not have a malware/virus - I am using Mac and I am working as a computer systems engineerMight be that my password was easy to guess Anyway, Skype asking me the same information that I have provided several times completely UNPROFESSIONAL I will provide some of the info once more: the total cost of the recent purchase order Should be 10EUR (for whatever reason Skype keeps my balance in EUR instead of USD) date of that purchase order (DD/MM/YY) I dont know and I will not check my bank account - several thousand entries there in the past few months the payment method used to pay for the recent purchase order (credit card, [redacted] other, never paid) Should have been credit card two numbers they have recently called from Skype or Five Skype names from their contact list [redacted] ***_ [redacted] [redacted] ***[redacted] [redacted] [redacted] the email address they used when they first registered with Skype Should be [redacted] @yahoo.com or might be [redacted] @yahoo.com (my old email -now inactive) You can also reach me at XXX-XXX-XXXX if you need more detailsPlease note that I have answered the questions in your forms several timesYou should have all that info at least in duplicate by nowShould you need more proof I am who I am, then askBut please do not ask for the same info I have already provided several times If you need more info, as I said - call meIt's a shame I had to resort to Revdex.com to obtain some attention from SkypeYou are supposed to be a communications company, not a "we ignore our users" company Thank you [redacted] Final Consumer Response / [redacted] (4200, 11, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ***, I have changed the password for the account Please re-enable it for credit purchases Thanks [redacted] Final Business Response / [redacted] (4000, 14, 2014/08/01) */ Hello, Thank you for your reply and the information provided I have unblocked the account We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office charge We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you called our customer service supportSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, a request for a refund for shipping charges was submitted, but may take a few business days to go throughIf you have not yet received it, it will be there soon We appreciate your patience with this matter Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your temporary account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your ban Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band warranty replacement issueAfter reviewing your service request number it appears one of our GES agents has been in contact with you and is assisting youThey have made a note that they will check in with you again on 7/Please continue to work with them towards a resolution.Sincerely,Microsoft Corporation