Microsoft

Complaint: [redacted] I am rejecting this response because:April 25th, MSN installing product key [redacted] Microsoft's (MSN) latest reply note to my recent complaint had suggested that if this customer buy another product code then MSN tech support will provide the needed assist for the installations I am in possession of one-newly purchased product key Please inform MSN, so they can provide the badly needed assistThank you for the helpSincerely , [redacted] **

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They contacted me outside of this channel and resolvedThank you for the helpHowever, I do feel that the response given was the bare minimum considering the circumstances Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Home OfficeThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox purchaseAt this time, we are unable to further assist you in resolving this matter as we cannot progress without a valid service request numberWe would like to help you, but until we receive a valid number, Microsoft considers this case closed Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Console issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One Elite controller issueAfter reviewing your service request number ( [redacted] ) it appears you were in contact with one of our Xbox customer service agents on 12/ Our agent correctly stated that your Elite controller is out of warranty and you have already been provided a one-time out of warranty replacement in May Our agent is also correct in stating your only option at this point would be to purchase a new Xbox One Elite controllerMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Xbox One console and device warranty, Section 1, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” “’Warranty Period’ for Xbox One means year from the date You purchased it; and for Accessories, means days from the date You purchased it.” (https://www.microsoft.com/en-us/servicesagreement) (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely,Microsoft Corporation

Good morning, I would like to inform the Revdex.com that I have recieved a refund but I also had to use another party to fix my laptopThank you [redacted] Sent from my iPhone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I find it disgusting that a business creates products that don't even last months I can see that the company is going to continue to be hard headed and put money before service Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair orderWith the information provided in your claim, we were able to locate your account and a service request for this matterWe understand you have agreed to take the Xbox device into the Microsoft store to resolve this issue, and an agent has provided a token for one month of Xbox LiveWe apologize that we are unable to provide further compensation, however if you are unable to resolve it in the store please let us know and we will be happy to further investigateWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Downloadable content The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello [redacted] ,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The product that Microsoft is selling has known defects It may have a day warranty, but there have been millions of controllers sold that suffer from the same problem It isn't right that Microsoft is allowed to sell a product with a known defect and force people to purchase replacements every 4-months Microsoft should extend their warranty on controllers similar to how they extended the warranty on the Xbox 360.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2015/01/04) */ Dear Mr ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can see that you have contacted Skype Customer Service and the password on the account has been changed successfully In case you should still have any issues accessing your account, please feel free to contact us again and we will gladly assist you further I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear Mr ***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint through Revdex.comI’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.There are two steps you should take to delete your Skype accountFirst, you can remove personal information linked to your profile (full name,email and phone number) from your Skype profile to prevent people from findingyou in the Skype directory based on those details.To delete your personal details:Sign into your accountvia Skype.com.Under Account Details, select Profile.In the Personal information section, clickEdit.Remove your personal details by adding randomcharacters in the fields (empty fields cannot be saved).Click Save.Next, ifyou want us to remove your Skype Name from the Skype directory as well, contactSkype Customer ServiceIt may take up to days to remove your Skype Namefrom the directory, during which time it will still show up in searches.When weremove your Skype Name from the Skype directory, it will still appear in thecontact lists of people who have added you as their contactOnly they canremove you from their contact listHowever, even if they don’t remove you,they won’t be able to call you on Skype.Informationabout how to delete your information and direct link to Skype Customer Supportcan be found here: https://support.skype.com/en/faq/FA142I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I find the offered resolution unacceptableYour enforced upgrade, which I declined (but you just did it anyway against my wishes), destroyed my hard-drive making my computer entirely unusableI cannot replace it for a $ voucherYour unethical behaviour is a disgrace and you have been pubicly reported for it within the UK and sued for it (successfully) in the USIn reslo se to my complaint you have repeatedly, but unssuccessfully tried to blame me, and then simply resorted to lying to me via the Revdex.com, suggesting you wish to 'work with me to find a solution'Your customer service is shameful, your actions are entirely in breach of your own company ethical policy as well as acceptable business practice as clarified aboveAs a loyal Microsoft customer I am disgustedSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation