Microsoft

Dear [redacted] ,Thank you for updating us on your new issueWe would like to suggest that you please refer to our agent's followup email they sent you on 10/and click on the link to our Answer DeskBe sure to provide them with your SR number when you contact them and they will be able to assist youWe would also like to refer you to answer desk for any future issues that may ariseSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Microsoft asked for a service request number in response to my complaint about their product quality and subsequent customer serviceIt will cost me $(64% of original product price) to submit a service request where I ship the defunct product back to them and presumably receive a refurbished one in returnReally? I might as well take my business to a company that has better customer service when something goes wrong with their productIs this the day I start buying Apple products? I acknowledge the "buyer beware" atmosphere of the market, but I though Microsoft was better than thatFrom now on I'll be telling people to beware of MicrosoftI've never been motivated to write a negative review in my life until this.Microsoft, if you have a better solution, but don't have any other way to request my address, you can call me at [redacted] I'm not paying $to replace a quality defectThe serial number of my surface pro is [redacted] .Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Microsoft is refusing to act responsibly with regard to this matterMicrosoft continues to stonewall me over this issueI have provided the full details of my complaint through the Revdex.com and I expect Microsoft to due it's part by resolving this matter rather than pointing me to a channel they know will be a dead to any of my attempts to restore my profile to a status, in as much as they've already stated in this latest response of theirs, "..We apologize for the typo, however the situation remains the sameThe Enforcement team oversees all bans from accessing accounts...The only way to receive more information regarding these a ban or suspension is through the enforcement links; we are unable to provide assistance with this type of matter...At this time, Microsoft considers this matter closed..." Microsoft is obviously trying to get rid of me rather than to address my issue of concern which is the main focus of my complaint I hereby implore the Revdex.com to contact Microsoft's "Enforcement team" as aforementioned in their response for the purpose of facilitating a proper resolutionThe entire reason I contacted the Revdex.com in the first place is because I don't trust Microsoft to do the right thing with regard to this matter and thus far, Microsoft has proven that it is more concerned with it's own image as self-portrayed rather than to allow it's own customer's constructive criticism I have not violated any of Microsoft's terms of service in my posts to the Microsoft Community forum's yet my profile has been locked and obscured within the community forums of which I posted toThis is blatant censorship of my right to voice my opinions, concerns, and/or know-how, regarding their services, as permitted via their own terms of service policy I again implore the Revdex.com to help me avoid Microsoft's attempt to placate this matter simply because they just want it to go away along with my unapologetic yet respectfully truthful posts This is a classic example of censorship and it should not happen in this country-------period! If I visit the so-called "enforcement links" Microsoft has alluded to in it's response, that's just simply going to permit them to quell my concerns completely since it appears they're not intent upon changing this decision they made as noted in their response, despite the fact that they've clearly showed they were not even referring to the correct account to begin with I will certainly consider contacting the ACLU regarding this matter should the Revdex.com prove to be inefficient in aiding me with this issue.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they still insisted to use their refund policy while this case does not apply.Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUpon researching of your issue, it was found that your current open case has been transferred to the Global Escalation Services TeamThey will be in contact with you shortly Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox repair We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing Office program The Technical Support Escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows As originally stated, you were upset that your computer upgraded to Windows We addressed your feedback and assisted you in reverting back to Windows We apologize for any frustration this issue may have caused For any future issues, please visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your game code With the information you provided, we were able to locate your account and a service request for this issue, which is still open The Global Escalation Services team is handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows product key The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Thank youCan someone respond to me by email now, so I can have a point of contact while they investigate? Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your son’s account banSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with a Microsoft Store promotion We apologize that you are still experiencing this issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOnce again, we understand your frustrations, however the original free Gamertag change is offered because you are provided with a Gamertag at sign upOffering a free change allows customers to use a tag that they desire without any consequences and can continue to use on their accountHowever, if a customer wishes to change it again, a charge will be applied We appreciate the additional feedback, and your comments have been recorded and will be forwarded to the appropriate departmentAt this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have contacted support and all I get is nothingI do not have any type of numberI just want Them to refund my moneyHow hard is thatThis is ridiculous, your customer support number is non exsiting.My bank statement says it is Microsoft office Like I said before I do not have an account with Microsoft office so I can not email your support lineCause they want a account infoSo why is this so hard to figure outif u can not find it I do not have an account so why hasn't my money been refunded yet Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows activation We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experienced issues withSkypeI’m very sorry to read that and I will gladly assist you further.All Skype subscriptions are recurring by defaultYou can cancel your subscription at any time on your Skype My account pageDetailed instructions how to cancel a Skype Number can be found on our support page here when you follow this link: https://support.skype.com/en/faq/FA12164Refunds are given in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#that each customer has to read and accept before getting access to the services.I’m happy to look into this for you, however, the email address providedisn’t linked to any Skype accountsPlease kindly provide me with the Skype account name (via Revdex.com) you have experienced issues with and I willlook into it.I hope this response has been helpful.Kind regards,Kaisa Customer Relations OfficeSkype

Complaint: [redacted] I am rejecting this response because: Still no effort whatsoeverI provided my cr, and the order numberThe support interface doesnt give me a request number I had to upgrade my plan to business eto get what I need It's completely unacceptable to pay an extra $to get a single piece of software that we've always had.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation