Miller Contracting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, Brook King

October 2, 2017To whom it may concern,Yes, Ms [redacted] had an oil change service performed with an inspection on September 11thYes, she did bring the vehicle back in to us for the loss of transmission fluid and coolant on September 13thUpon examination by our Nissan Certified Master Technician it is determined that one of the transmission fluid cooler lines running from the transmission to the radiator was highly corroded and broke off at the fitting in the radiator (we have pictures to support our findings)When doing an oil change neither the transmission nor the radiator are touchedThis is akin to saying that since replacing my air filter the air conditioning has failed, the two are not related As FtWayne Nissan cannot be responsible for corrosion build up on the under body of a year old, 129,mile vehicleI do not see where the dealership is responsible, in any way, for the occurrence on September 12thThe corroded fitting was still rusted into the base of the radiator when we last saw the vehicle.Thank you,Michael W [redacted] Service ManagerFtWayne Nissan

Dear Revdex.com,I have received and read the complaint made by Ms [redacted] I have spoke with both gentleman listed in the complaint about this situationMs [redacted] did not lease her vehicle that the lease was terminating on from our dealership, it was leased from a dealer in Ft Wayne, InI only mention this for the fact that we did not have any information about that lease and the mileage allowed per yearMrHall stated that the mileage allowed on her terminating lease was not discussed, only the mileage allowed on the lease we were putting her into were discussedIt was worked into the new lease two payments that would be owed to [redacted] for early termination in the amount of $This check has been cut and sent to Ms [redacted] for her to mail to [redacted] to satisfy the old leaseThat was what had been agreed upon, no conversation or negotiation happened concerning the mileage penalty that Honda would bill for, again it was not discussed how many miles were allowed on that lease so we were unaware that she was over on her miles for her current leaseAfter Ms [redacted] contacted the dealership about this mileage penalty we reached out to [redacted] on her behalf and as a goodwill gesture to try and get some of that penalty waivedWe were successful in getting it reduced by $It is unfortunate we could not get more or all of it waivedThe balance remaining to [redacted] is Ms [redacted] 's responsibility.Please feel free to contact me if you would need anything further.David P [redacted] General Manager Indy Hondad.p [redacted] @rohrman.com

I understand your disappointment I hope you understand my position, but I must deny your request for free repairs or refund of $diagnostic fee We can not be responsible for your vehicle after it left our store According to time line of events: 9-9-HVAC control Replaced (warranty repair) 9-14-Control Arm replaced (warranty repair) 10-5-Water Cut Valve Diagnosed $fee (warranty denied repair) customer denied our services 10-7-complaints started We attempted to assist you with dash board repairs as a goodwill gesture to maintain our goal of customer satisfaction Thank you for understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

I have received the complaint re to the ID abovePlease have the consumer contact me and I will handle the wheel scratch at no charge to the consumer.I can be reached at [redacted] .Thank you,David P [redacted] , General ManagerIndy Honda

We will e-mail customer today and get a check issued as soon as we are supplied a local address to mail check to

On your next visit to Bob Rohrman’s Indy Hyundai we will: Do a complete walk around with you to inspect your vehicle when you arrive and before you leave after completion Have the passenger side wheels repaired under a goodwill gesture Look into the source of the noise that you are still hearing Have Ira apologize Look at your new A/C concern Look at your new shifting concern Make sure you are satisfied with a loaner car before take it Thank you!

Please be advised that at this time this matter is being handled by the parties attorneys

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I took my car into the Nissan dealer for their expertiseI knew what was wrong with the car because I just purchased it in December and took it in to have a remote starter installedI had to take it back four times to get it working properlyOn the third attempt, my car was returned and the door was not workingThe fourth time I took it back, they opened to door to discover the broken cableI was unable to get just an estimate just for a broken cableIt seemed like a common problem with the NissanRogues, which is why I wanted to take it for the dealer.I left the name and number of the manager of the place I had my remote starter installedObviously, I wanted my car repairedWhen I received this estimate of $to fix a broken cable, I knew this was not reasonable for me to have doneIts like buying a coupon for a product thT you don't know the price of and when you go to use your coupon, the price of product is so ridiculous that it made the coupon worthlessBy charging their costumer OVER DOUBLE what I ended up having this dome for is a complete rip offThis Nissan dealer is clearly taking advantage of their customers by this practicePeople feel obligated to get their overpriced repair done because they already have $invested into itThis was an extremely poor experience for meFrom the initial phone call to taking my car into the shop to picking it up, it was a terrible experience that I now have to PAY to get treated this unlikelyAccording to the "about us" section on fort Wayne Nissan.com, it says "if you need Nissan parts or service, then there is no better place to bring your car..than Fort Wayne Nissan We provide all of this with a friendly attitude and a smile on our faceWith us and with Nissan you are in good hands." This was far from the service that I receivedI am just a regular Jane who is also a hard working nurseI treat every patient with respect as I know their name and their conditionI did not want to be at the dealer getting my car serviced but most patients do not want to be sick enough to end up in the hospitalYet, I strive to make their recovery speedy and their outcomes as successful as possibleI treat my patients with respect and hope that what could potentially be a terrible experience is littered with kindness and hope that I can provide for them in a dark timeI wish others had this same work ethic Regards, [redacted] ***

This case is very simpleI have attached both the AS/IS Buyers Guide and the AS/IS Purchase Agreement that [redacted] signed prior to taking delivery of the Outback with 218,milesI offered her $for the car if she returned it to our dealership in Lafayette because I had no way to validate her claims directly other than pictures she sent of componentsConsidering [redacted] agreed to the purchase under the AS/IS clause I felt like offering her $for a car sight unseen was very fairIt was her choice not to take advantage of the offer I put in placeJust like consumers have protection through disclosure, as an automotive dealership, the AS/IS Buyers Guide and Purchase agreement are our protection in the event that things we are unable to account for happen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will have to call Hyundai about your response; however, you didn't fully answer the previous issue One of the biggest issues by taking it back to your shop is your team damaging my car When I take my car in, I expect things to be fixed but not destroyed I put this next one on a separate line in CAPS.WHEN I TOOK MY CAR IN THE FIRST TIME, THE CAR RIMS WERE SCUFFED AND YOU REFUSED TO FIX IT AND REFUSED TO SHOW ME THE SURVEILLANCE TO VERIFY YOU DIDN'T DO IT ARE YOU GOING TO FIX MY RIMS THAT YOUR TECHNICIAN DID, WHETHER IT WAS DURING THE INTITIAL DRIVE (I WASN'T PART OF) or DURING SOME EVENT, WHETHER INSIDE THE SHOP OR WHEN YOU DROVE IT TO A 3rd PARTY CAR WASH.Pertaining to the noise...prior to picking up my car, this was suppose to be verriefied Also, the TURBO was suppose to be replaced per the initial inspection SINCE YOU CAN'T REPLACE IT...WHAT CAUSED THE HOSE TO MELT? Before I left, the technician told me it was the turbo again and said I had to wait to turn off my car for at least minutes every time.The other issues were from brining my car into the shop Air/Heating had no issue before this...There has been no jurking before this.Also, am I going to get an apology from IRA? Am I going to get an apology from Hyundai for providing me with a smoke filled vehicle when I clearly stated I have health issues regarding smoke? Are you going to fix my RIMS? If you will fix all that is listed above and answer every question that I Asked, including guaranteeing me that my car wont be further damaged in the process, then I will bring it in but I need a response back confirming that you'd fix everything Write each portion out, so I know you're not trying to avoid it You've avoided the rims every time You avoided the smoke each time You avoided IRA each time.I've attached one picture out of multiple pictures I have Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

A check request was issued on December 13th The request was not processed A check is being issued today 2/24/in the amount of $ We thank the Revdex.com for their assistance in this matterGene D***Subaru of Fort Wayne

We have reviewed the complaint regarding the gift card that was to have been sent to Mr [redacted] ***We appreciate his bringing this matter to our attentionWe have sent a gift card to him which he may receive any dayWe apologized for any inconvenience that he may have incurredAt this point our position is that no farther action is required Sincerely, [redacted] General Manager

August 6, Revdex.com Complaint ID # To Whom It May Concern: Dear Sir/Ma'am, MsLedbetter brought us her Subaru Forester with 171,miles on it, on or around February 9, Customer had numerous concerns We did an inspection of the vehicle and found that coolant was leaking from the head gaskets We recommended that the head gaskets be replaced Customer approved the work We informed the customer that we needed to send the heads out to be machined and that process alone would take four business days During the process, the technician noticed that the timing belt had not been changed, which is recommended at 100,miles We informed the customer that the timing belt need to be changed and that since the car was apart, it would save her labor cost to do it at the same time Customer declined the repair along with other recommendations As far as trying to charge her for things that "should have been free", we gave MsLedbetter a $discount on work performed We provided MsLedbetter a Subaru service loaner, at no charge during the process and delivered her vehicle back to her days later on February 19, Bob Rohrman Subaru of Fort Wayne will not be providing a refund Gene Davis General Manager Bob Rohrman Subaru of Fort Wayne

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Good Afternoon,Ms [redacted] traded a vehicle on September 4th 2017, Labor Day The credit union that held the lien for the trade in was closed Ms [redacted] gave us an "Estimated" payoff of $(See attached) When we called the credit union on September 5, they would not give us the payoff information We contacted Ms [redacted] for her to resolve the matter with the credit union Ms [redacted] never called us backAfter waiting a period of time, we sent a check to the credit union for the $ The payoff check was return to us and we were finally informed that the payoff on the vehicle, at time of trade was just over $ Ms [redacted] has not and will not call us backWhen we have talked with her she will tell us to "speak to her mother" Ms [redacted] ' mother tells us that the $is "Due to late fees" The credit union has disputed that claim We reached an agreement with Credit Union to release the title to us for the original $Ms [redacted] stated that the payoff was "estimated" to be (see sttached) Subaru of Fort Wayne is committed to customer satisfaction Thank you for your attention in this matter If you have any further questions, feel free to reach me at 260-209-Regards, Gene D***General ManagerSubaru of Fort Wayne

We have received the complaint that was submitted to your office by Mr [redacted] On November 26, Mr [redacted] and Ms [redacted] originally negotiated the purchase of a vehicle at Fort Wayne Toyota Lewis KiaThey requested that we obtain financing for them Mr [redacted] signed the "ADDITIONAL TERMS FOR RETAIL INSTALLMENT SALES CONTRACT." His signature on this document allows us to submit the credit application to such prospective lender or lenders as Fort Wayne Toyota shall select, in the exercise of its sole discretionEnclosed is a copy of this documentMs [redacted] asked MrS [redacted] to let her know what the top Three approvals were, as credit approvals based on credit worthiness, length of term, and interest rate will vary by lenderIn order to obtain the top three lenders, it was necessary to submit the application to a number of lenders in order to obtain the top At no point was it MrS***'s understanding that the application was only to be submitted to lendersOur records indicate that application was not submitted to over lendersOur record indicates that it was submitted to lenders Ms [redacted] called our location stating that the application was not to have been submitted to more that lendersThis was not the understanding of MrS***It was explained to her that the application was submitted to obtain the best approvals as requestedSubsequently, on December 10, 2014, Mr [redacted] returned to our location and completed the transaction purchasing the vehicle While credit inquiries can affeot a credit score, there are other factors that can do so as well, such as an increase in debt to income for purchasesAn increase in debt to income can negatively impact a credit score Our position is that we acted according to the agreed terms in order to obtain an approval for the negotiated purchaseTherefore, no further action is required on our behalfWe are committed to ensuring that Mrand Ms [redacted] receive exceptional service throughout the ownership of their vehicle Respectfully, Larry K [redacted] &nb

Fort Rohr Motors, Inc., acknowledges the sale of a Toyota Camry to [redacted] Attached is the negotiated agreement revealing a $16,traallowance for the [redacted] vehicleThe UsedVehicle Trade Appraisal Form is also attached to this document as is the Quote Worksheet revealing the $16,travalueIt is accurate that a scrivener's error occurred on the Buyer's Order providing a trade of $19,Upon discovery of the error, Ms [redacted] was contactedMs [redacted] now refuses to honor the transaction that was negotiated and claims wrong doing by Fort Wayne Toyota in failing to pay the loan off of her trade.Fort Wayne Toyota has offered to unwind the transaction and return the [redacted] vehicle in exchange for a return its Toyota Ceunry and has further offered to accurately reflect the negotiated transaction with new deal documents which was then refused by Ms [redacted] FW Toyota stands behind its negotiated agreement consistent with the attached documentsIt was a mutual mistake as it relates to the trade value on the Buyer's Order and FW Toyota has taken no action to harass, bully or otherwise harm Ms [redacted]