Miller Contracting

Revdex.com:The first response by the business establishment that they had contacted me which was not true and I rejected their resolution through Revdex.com.  Only, now they did emailed me on the second response after Revdex.com contacted them the second time. Such a simple resolution that the establishment needed second contact to resolve the issue.
I have reviewed the second response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Good Evening,After reviewing the complaint in detail, I can respond with accuracy. This is the first time that I have heard of the confusion between services done to the 2 different families accounts. If we made that mistake, we would have absolutely no problem making that right, a paper trail would...

be able to identify that mistake.  As for Mr. [redacted]'s vehicles damage. I remember very clearly the frustration between [redacted]'s stance and ours. Him and I have communicated several times during vehicle transactions and services. We do have security and safety cameras located in our service department which catch these types of circumstances from occurring. When [redacted] came back into the service department after walking out to his vehicle, he mentioned that he had noticed a scratch that had not been there before. I first confronted the service advisor working with Mr. [redacted] and we verified via the customers check in worksheet, that this scratch had been noted prior to the vehicle entering our shop. I assured Mr. [redacted] of this and offered to review the footage via cameras but instead he stormed out frustrated. I will not offer [redacted] any "Goodwill" repairs as we are not at fault to his vehicles scratches.  Thank you,Trey RohrmanGeneral Manager

Thank you for expressing your concerns.  A refund of $399.00 is being issued.  We have addressed the presentation of optional products with the Business Manager to make sure it is clear to customers what is required and what is optional.  We appreciate the Revdex.com's help in resolving this...

matter. Gene D[redacted]General ManagerSubaru of Fort Wayne

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] (Fort Wayne Subaru), and met with both Gene D[redacted] and Jason H[redacted] to discuss their proposal to resolve. Their proposal included the following actions:
- Replacement of dashboard by Subaru Master Certified Mechanic
- Touch-up of scratches and marks on steering wheel and center console by Subaru interior professionals
- Repair of CD player
- Interior cleaning of soiled areas by 3rd party professional detailing company
- A loaner vehicle for me to use as transport during the repair process
I find that this response/resolution is satisfactory to me.  My car will be in Subaru's possession on AM of 3/21/2017.
Regards,
[redacted]

We have received the complaint that was submitted to your office by Mr. [redacted]. On November 26, 2014 Mr. [redacted] and Ms. [redacted] originally negotiated the purchase of a vehicle at Fort Wayne Toyota Lewis Kia. They requested that we obtain financing for them....

Mr. [redacted] signed the "ADDITIONAL TERMS FOR RETAIL INSTALLMENT SALES CONTRACT." His signature on this document allows us to submit the credit application to such prospective lender or lenders as Fort Wayne Toyota shall select, in the exercise of its sole discretion. Enclosed is a copy of this document. Ms. [redacted] asked Mr. S[redacted] to let her know what the top Three approvals were, as credit approvals based on credit worthiness, length of term, and interest rate will vary by lender. In order to obtain the top three lenders, it was necessary to submit the application to a number of lenders in order to obtain the top 3. At no point was it Mr. S[redacted]'s understanding that the application was only to be submitted to 3 lenders. Our records indicate that application was not submitted to over 20 lenders. Our record indicates that it was submitted to 13 lenders.
Ms. [redacted] called our location stating that the application was not to have been submitted to more that 3 lenders. This was not the understanding of Mr. S[redacted]. It was explained to her that the application was submitted to obtain the best 3 approvals as requested. Subsequently, on December 10, 2014, Mr. [redacted] returned to our location and completed the transaction purchasing the vehicle.
While credit inquiries can affeot a credit score, there are other factors that can do so as well, such as an increase in debt to income for purchases. An increase in debt to income can negatively impact a credit score.
Our position is that we acted according to the agreed terms in order to obtain an approval for the negotiated purchase. Therefore, no further action is required on our behalf. We are committed to ensuring that Mr. and Ms. [redacted] receive exceptional service throughout the ownership of their vehicle.
Respectfully,
Larry K[redacted]
&nb

Mr [redacted] picked his car up around 5:30PM that day. He called in a few moments after leaving and I talked to him. He said the noise is still happening. He also wanted to know why we didn't replace the turbo. I explained that once the tech took things apart he did not see any evidence of damage to the turbo, so he did not replace it. I explained that we cannot spend Hyundai's money to replace a turbo if it is not defective. I asked him when he could bring his car back for us to check it out, but we could not determine a time that worked for him. He got frustrated and began talking about the Revdex.com again and didn't want to work with me to determine a time to bring his car back in.  We would like to getMr[redacted]'s car back in to determine what is causing the noise and resolve the problem for him, but he would not agree to bring it back in.   Please let us know how we can help. Travis M. K[redacted]  Bob Rohrman Indy Hyundai Service Dept. 317-613-7000

Please be advised that at this time this matter is being handled by the parties attorneys.

Revdex.com:
I have received the coupon and consider this matter resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:The sales manager was great, and I was incorrect in my original complaint, it was the finance manager that we had an issue with. Theft protection was never verbally discussed during the signing process, nor was it called out as being optional, with an x placed in the authorized box for us to sign. However, after our meeting with them on this the 2nd time, Fort Wayne Toyota agreed to send a notice to Toyota Financing to cancel the theft protection and credit the amount financed to the loan balance. I have made a copy of that letter for my records.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. We will wait until our next statement to see if this indeed was credited by Toyota against our balance, and if it had been, this matter can be closed. If not, we will need further action.
Regards,
[redacted]

I have received the complaint re to the ID above. Please have the consumer contact me and I will handle the wheel scratch at no charge to the consumer.I can be reached at [redacted].Thank you,David P[redacted], General ManagerIndy Honda

I have reviewed the complaint and it is my understanding that this issue is resolved and the customer has traded the vehicle in for a Nissan.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10728614, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had my timing belt replaced at approximately 135,000 by a AAA certified mechanic in Bowling Green, KY in June 2013 and am not now requesting that Bob Rohrman Subaru cover the cost of replacing it again. The lead mechanic told me that my car would be ready by the end of the first week, with probable pick-up on that Thursday. As I had already made plans to be out of town that weekend, I called late Thursday afternoon to request an update on my vehicle. The lead mechanic told me that it would be ready soon but that they would loan me a car in the interim so that my plans would not be affected. Every day after that I was told my car would be ready that day, until I was finally able to pick it up 10 days later. I was forced to spend several nights in a hotel that I had not planned on (I intentionally drove to the Fort Wayne Subaru dealer because I had had a positive service experience with a former automotive manager). Jason (the current manager) knew this and did nothing to expedite the service I had made an appointment for in advance. As to the additional repairs I have been said.to.refuse, none of them involved engine work and, in fact, the service department failed to address all of the issues with my car that I asked them to. For example, the left front tire sometimes makes a grinding sound when turning. I asked Jason about this problem specifically and he told me that it was probably due to the hub bearings that needed replacing on my back tires. The discounts referred to were the result of a special Bob Rohrman Subaru was running at the time: 13% off all services. This promotion was one reason I brought my car to this particular dealership. I am not asking for a complete refund of services, nor am I asking for Bob Rohrman Subaru to pay the entirety of the cost of my engine rebuild. I am simply asking that the portion of my bill that covered the unnecessary and ineffectual replacement of my head gaskets be refunded to me.
Regards,
[redacted]

Mr. [redacted] lives in New York, where his vehicle is subject to excessive amounts of snow and salt. His vehicle has over 200,000 miles on it.  As stated before, the tech felt the reason for the check engine light was on was because of the code we were getting due to a fuel issue.  The normal reason for getting air in the fuel system is a bad gasket.  The tech removed the fuel pump and noticed a crack in the fuel line.  We called Mr. [redacted] to let him know what we found and because it was not the original diagnosis, Mr. [redacted] felt we were responsible. Mr. [redacted] asked that we stop work on the vehicle and that he was having it towed to another facility.  His vehicle was not inoperable, we suggested that he have it repaired prior to driving.  If Mr. [redacted] feels that we damaged his vehicle, then he can file a claim with his insurance company and the will contact our insurance company.  Gene D[redacted]

This case is very simple. I have attached both the AS/IS Buyers Guide and the AS/IS Purchase Agreement that [redacted] signed prior to taking delivery of the 2005 Outback with 218,000 miles. I offered her $4000 for the car if she returned it to our dealership in Lafayette because I had no way to...

validate her claims directly other than pictures she sent of components. Considering [redacted] agreed to the purchase under the AS/IS clause I felt like offering her $4000 for a car sight unseen was very fair. It was her choice not to take advantage of the offer I put in place. Just like consumers have protection through disclosure, as an automotive dealership, the AS/IS Buyers Guide and Purchase agreement are our protection in the event that things we are unable to account for happen.

Revdex.com 151N Delaware St #2020 Indianapolis, In 46204 Dear Sirs, We are responding to case ID [redacted], [redacted]. A vehicle was purchased from Indy Honda 11-7-2013. [redacted] is the primary purchaser. A Gap policy was purchased with the loan thru [redacted]. We...

follow the Department of Insurance rules when refunding insurance products. We received our monthly reserve statement at the end of October 2016. It showed the loan in the name of [redacted] paid in full on October 7, 2016. We are required by the Department of Insurance to check and see if any loan paid had purchased any insurance product. We did this and refunded the amount due. I have enclosed copies of the [redacted] reserve page (We whited out other names due to privacy), You can see the reserve statement shows the loan name [redacted] with the serial number. we have also attached a copy of the Gap policy in the name of [redacted] and a copy of the cancelled check we sent for the refund. We have done everything proper. We are audited every 2 year by the department of insurance and have not been issued any citations for improper refunding of policies. We follow this procedure for every loan paid off showing on all of our bank reserve statements. The title would have also been sent to [redacted] at the Illinois address by [redacted]. We do not owe any other refund amount.Sincerely,Dave P[redacted]General ManagerIndy Honda

The recalled dash is on order from Subaru.  Subaru has not given a date on when we expect to have the replacement, Mr [redacted] has been aware of this.  As I indicated in my first response, Mr. [redacted] did not discuss any of these concerns when he picked up his vehicle.  Mr. [redacted] sent a few pictures of areas that he claims were damaged at the time his car was serviced.  We do not have any responsibility to make any repairs to a vehicle once it leaves our facility.  We have management on hand at all times to address any such concerns.  With that said, again we are happy to work with Mr. [redacted] to repair the minor scratches and soiled areas that he indicates occurred during service.  In Mr. [redacted]'s latest response, he states that the scratch he pointed to on his center counsel does not represent the damage, that the damage is way more extensive than he originally claimed.  I do not personally clean the vehicles, but send them out to a professional detail company.  If Mr. [redacted] would like to drop off his vehicle to have it cleaned and the areas of concern to repaired, he is welcome to do so.  He can set an appointment by calling 260 209 6164 and speak with Jason. Thank youGene D[redacted]

Dear Revdex.com,After reading the rejection from the consumer for a second time we feel that it is in the best interest of the dealership to decline any further help in this matter. We have made an effort to correct this situation and have recouped, plus offered to help with over half of the outstanding bill that is due to the consumer.The dealership is not in the wrong on this issue and has been willing to assist the consumer in good faith. If the consumer still does not want the assistance in this matter we have no choice but to rescind our assistance.Indy Honda and the Bob Rohrman Auto Group have an A+ rating with the Revdex.com. It is obvious that we have always done the right thing when it comes to resolving issues when they have arose. Unfortunately this consumer is not willing to accept our assistance.Thank you for your time,David P[redacted]General ManagerIndy Honda

Dear Revdex.com,I have received and read the complaint made by Ms. [redacted]. I have spoke with both gentleman listed in the complaint about this situation. Ms. [redacted] did not lease her vehicle that the lease was terminating on from our dealership, it was leased from a dealer in Ft Wayne, In. I only...

mention this for the fact that we did not have any information about that lease and the mileage allowed per year. Mr. Hall stated that the mileage allowed on her terminating lease was not discussed, only the mileage allowed on the lease we were putting her into were discussed. It was worked into the new lease two payments that would be owed to [redacted] for early termination in the amount of $494.58. This check has been cut and sent to Ms. [redacted] for her to mail to [redacted] to satisfy the old lease. That was what had been agreed upon, no conversation or negotiation happened concerning the mileage penalty that Honda would bill for, again it was not discussed how many miles were allowed on that lease so we were unaware that she was over on her miles for her current lease. After Ms. [redacted] contacted the dealership about this mileage penalty we reached out to [redacted] on her behalf and as a goodwill gesture to try and get some of that penalty waived. We were successful in getting it reduced by $350. It is unfortunate we could not get more or all of it waived. The balance remaining to [redacted] is Ms. [redacted]'s responsibility.Please feel free to contact me if you would need anything further.David P[redacted]General Manager Indy Hondad.p[redacted]@rohrman.com

To Whom It May Concern: Hello, my name is Adam [redacted].  I am the parts & service manager here at Bob Rohrman Kia.  I am responding to Revdex.com #[redacted].  I spoke with the customer and let him know that if it was under warranty Mitsubishi does not replace the whole exhaust pipe. They...

have two repairs for this concern which are; remove heat shield and/or add new clamps to heat shield to correct noise concern.  I called my district parts and service manager to confirm this was correct on 02-05-2016.  I offered the customer this repair at no charge to him. The customer respectfully declined repair at this time. Thank you, Adam [redacted] Parts & Service Manager-Lafayette Division Bob Rohrman Auto Group P 765-250-5226 F 765-449-2252