Miller Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I took my car into the Nissan dealer for their expertise. I knew what was wrong with the car because I just purchased it in December and took it in to have a remote starter installed. I had to take it back four times to get it working properly. On the third attempt, my car was returned and the door was not working. The fourth time I took it back, they opened to door to discover the broken cable. I was unable to get just an estimate just for a broken cable. It seemed like a common problem with the NissanRogues, which is why I wanted to take it for the dealer.I left the name and number of the manager of the place I had my remote starter installed. Obviously, I wanted my car repaired. When I received this estimate of $750 to fix a broken cable, I knew this was not reasonable for me to have done. Its like buying a coupon for a product thT you don't know the price of and when you go to use your coupon, the price of product is so ridiculous that it made the coupon worthless. By charging their costumer OVER DOUBLE what I ended up having this dome for is a complete rip off. This Nissan dealer is clearly taking advantage of their customers by this practice. People feel obligated to get their overpriced repair done because they already have $125 invested into it. This was an extremely poor experience for me. From the initial phone call to taking my car into the shop to picking it up, it was a terrible experience that I now have to PAY to get treated this unlikely. According to the "about us" section on fort Wayne Nissan.com, it says "if you need Nissan parts or service, then there is no better place to bring your car..than Fort Wayne Nissan . We provide all of this with a friendly attitude and a smile on our face. With us and with Nissan you are in good hands." This was far from the service that I received. I am just a regular Jane who is also a hard working nurse. I treat every patient with respect as I know their name and their condition. I did not want to be at the dealer getting my car serviced but most patients do not want to be sick enough to end up in the hospital. Yet, I strive to make their recovery speedy and their outcomes as successful as possible. I treat my patients with respect and hope that what could potentially be a terrible experience is littered with kindness and hope that I can provide for them in a dark time. I wish others had this same work ethic. 
Regards,
[redacted]

Taking care of situation. Money will be given back to customer as we always do.  Thanks,

Good Afternoon,Ms. [redacted] traded a vehicle on September 4th 2017, Labor Day.  The credit union that held the lien for the trade in was closed.  Ms. [redacted] gave us an "Estimated" payoff of $5000. (See attached)  When we called the credit union on September 5, 2017 they would...

not give us the payoff information.  We contacted Ms. [redacted] for her to resolve the matter with the credit union.  Ms. [redacted] never called us back. After waiting a period of time, we sent a check to the credit union for the $5000.  The payoff check was return to us and we were finally informed that the payoff on the vehicle, at time of trade was just over $6700.00.  Ms. [redacted] has not and will not call us back. When we have talked with her she will tell us to "speak to her mother"  Ms. [redacted]' mother tells us that the $6700.00 is "Due to late fees" The credit union has disputed that claim.  We reached an agreement with Credit Union to release the title to us for the original $5000 Ms. [redacted] stated that the payoff was "estimated" to be (see sttached)  Subaru of Fort Wayne is committed to customer satisfaction.  Thank you for your attention in this matter.  If you have any further questions, feel free to reach me at 260-209-6164 Regards, Gene D[redacted]General ManagerSubaru of Fort Wayne

CUSTOMER IS ON HIS WAY TO PICK UP HIS PAPERWORK. HANDLED.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
Brook King

I understand your disappointment.  I hope you understand my position, but I must deny your request for free repairs or refund of $125 diagnostic fee.  We can not be responsible for your vehicle after it left our store.  According to time line of events:...

9-9-2016 HVAC control Replaced (warranty repair) 9-14-2016 Control Arm replaced (warranty repair) 10-5-2016 Water Cut Valve Diagnosed $125 fee (warranty denied repair) customer denied our services.  10-7-2016 complaints started.  We attempted to assist you with dash board repairs as a goodwill gesture to maintain our goal of customer satisfaction.  Thank you for understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

January 12, 2015Ms. [redacted] has been contacted and was given a cerficate for a complimentary oil change for her inconvenience.. She has indicated that her concern has been resolved to her complete satisfaction.  The coupon in question that was presented was for Fort Wayne Toyota not Lexus...

of Fort Wayne. At this point no further action is required.

RE:  ID [redacted]         [redacted] To Whom It May Concern: We have reviewed the complaint submitted by Ms. [redacted].  At the very least, her complaint contains a number of inaccuracies.  On August 8, 2016 Ms. [redacted] agreed to...

purchase a vehicle.  Ms. [redacted] signed numerous documents an was provided time to review them.  Based on the information provided and approval was obtained.  As part of the agreement, Ms. [redacted] agreed to a $1,500.00 down payment.  At no time did Mr. G[redacted] take money from her without her giving it to him.  She only had $700.00 cash for which she was provided a receipt.  She stated that she would go across the street to get her money from [redacted] which is located at [redacted].  She signed a promissory note stating the money was due the same day for the remaining balance due of $800.00.  She did not return.  We made a number of calls to attempt to reach her when it was apparent that she was not returning.  We did not receive an initial response.  After repeated attempts to contact her, a message was left stating that if she did not respond, we would report the vehicle missing to the police.  She responded stating that she would be in and then did not come in as she stated that she would.  She was told to either return the car or bring in the money as per the promissory note she signed on August 8, 2016.  Again, she failed to comply with the request and the police were notified of the repossession of the vehicle.  Upon realizing that the vehicle was repossessed she contacted Dave N[redacted] and stated that she would be in to our location.  Upon arrival she stated that she had the money but was not going to pay the remaining balance.  She stated this a number of times to multiple individuals.  She then said she wanted her money back.  We told her that based on the “additional terms to the retail sales installment agreement” that she had signed at the minimum she was responsible for $45 per day for use of the vehicle and any reconditioning needed.  Upon return the vehicle had a significant smoke smell.  She was told at this point she was responsible for at least $564.99 ($45 per day and $159.99 reconditioning) out of the $700 hundred that she had paid on August 8, 2016.  Further, inconsistencies regarding her length of employment were noted.  She stated that she was employed with her current employer for 19 years.  This did not correspond to a resume that stated 3 months as the length of time with her current employer.   At this time our position is that we are retaining the full deposit.  No money will be refunded.  However, if she wishes to purchase the vehicle or another vehicle, will gladly attempt to obtain financing and apply the down payment of $700.00 that she previously paid to the purchase.   Sincerely, Larry K[redacted]General Manager

need to know which store ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The employee of this dealer continued to lie and dishonest practice.  I had not received any call from her/him, hence, I am unable to response.  Looks like they are trying to give me a hard time and unwilling to refund me the amount even though their response saying willing to refund me the amount.  What are they trying to do??In fact it was the technician of this dealer that was incompetent when they replaced the warranty floor carpet in the previous invoice; and busted the 3 plastic clips hidden under the plastic flap. That was why the plastic flap came off easily and triggered this complaint.I think the employee attending my complaint stop playing games, and truly contacted me rather than to be arrogant since they are the only Honda dealer in town and force me to call them directly to get my money back. I am wondering the dealer is really sincere to return my money.  
Regards,
[redacted]

In response to Mr. [redacted]'s complaint, I personally mailed him the first $20 Target card and $25 coupon. I do know for certain his was mailed along with other customer's at the same time. His was the only not received. I have followed up the other customers just to make sure. Tuesday April 14th I...

became aware of Mr. [redacted]'s complaint via Tony M[redacted] our sales associate who originally spoke with Mr. [redacted], I immediately contacted Mr. [redacted]  apologized of the confusion and I personally delivered his $20 Target car and $25 off $100 service coupon, to his home in Valparaiso. I asked Mr. [redacted] to please contact me if there where any further issues. I left him ALL of my contact info, no response. I also attempted to follow up with him since, no response yet. I did physically place the gift card and coupon in his mailbox. I do hope this matter is now resolved. Thank you.Emily G[redacted] Owner Loyalty Mgr.Bob Rohrman Nissan of Chesterton(219) 787- 1777

To whom it may concern, I would like to apologize for this inconvenience however we are trying to help and work with you.  We have dropped the tear down rate and put you in a loaner vehicle at no charge.  This claim will need to be with your aftermarket warranty company who is...

declining the repair.Thanks,

We will e-mail customer today and get a check issued as soon as we are supplied a local address to mail check to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will have to call Hyundai about your response; however, you didn't fully answer the previous issue.  One of the biggest issues by taking it back to your shop is your team damaging my car.  When I take my car in, I expect things to be fixed but not destroyed.  I put this next one on a separate line in CAPS.WHEN I TOOK MY CAR IN THE FIRST TIME, THE CAR RIMS WERE SCUFFED AND YOU REFUSED TO FIX IT AND REFUSED TO SHOW ME THE SURVEILLANCE TO VERIFY YOU DIDN'T DO IT.  ARE YOU GOING TO FIX MY RIMS THAT YOUR TECHNICIAN DID, WHETHER IT WAS DURING THE INTITIAL DRIVE (I WASN'T PART OF) or DURING SOME EVENT, WHETHER INSIDE THE SHOP OR WHEN YOU DROVE IT TO A 3rd PARTY CAR WASH.Pertaining to the noise...prior to picking up my car, this was suppose to be verriefied.  Also, the TURBO was suppose to be replaced per the initial inspection.  SINCE YOU CAN'T REPLACE IT...WHAT CAUSED THE HOSE TO MELT?  Before I left, the technician told me it was the turbo again and said I had to wait to turn off my car for at least 5 minutes every time.The other issues were from brining my car into the shop.  Air/Heating had no issue before this...There has been no jurking before this.Also, am I going to get an apology from IRA?  Am I going to get an apology from Hyundai for providing me with a smoke filled vehicle when I clearly stated I have health issues regarding smoke?  Are you going to fix my RIMS?  If you will fix all that is listed above and answer every question that I Asked, including guaranteeing me that my car wont be further damaged in the process, then I will bring it in but I need a response back confirming that you'd fix everything.  Write each portion out, so I know you're not trying to avoid it.  You've avoided the rims every time.  You avoided the smoke each time.  You avoided IRA each time.I've attached one picture out of multiple pictures I have.
Regards,
[redacted]

I attend school here in Indiana.  The location is on e Washington st Hyundai (Indianapolis) but the one in Lafayette is the HQ per Revdex.com.  There's also an update.  They didn't perform the task they said.  They didn't replace the root cause of the issue that caused the melting,...

which was the Turbo.  I was told they were going to replace the Turbo and they didn't.  Also, the car is still making the noise. they lied to me and are very rude dealership in the service department.  NOTE:  I'm now sick due to the rental car that was engulfed in smoke

Mr. [redacted] was contacted today regarding the concern expressed in his complaint.  Upon review of the worksheet on which the transaction was negotiated it clearly shows that theft protection was negotiated as part of the transaction.  Theft protection is not required.  While it is...

on all of our vehicles at the times of purchase, it is optional for the purchaser to transfer the coverage to themselves.  We have agreed to cancel the theft protection for Mr. [redacted].  He is coming to sign and pick up new paperwork this afternoon.  We apologized for any inconvenience.

A check request was issued on December 13th.  The request was not processed.  A check is being issued today 2/24/2017 in the amount of $427.00.  We thank the Revdex.com for their assistance in this matter. Gene D[redacted]Subaru of Fort Wayne.

Subaru of Fort Wayne will not be issuing a refund.  Thank you for your time in this matter.Gene DavisGeneral Manager