Miller Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did speak to a sales manager at Nissan, although not the person listed in this response. I disagree with the characterization of what was said during that phone call. During the phone call, I explained that my spouse and I did not have a strong preference as to who would be on the financial paperwork. I was never informed that this would make a difference when it came to transferring the plate from the trade-in to the new vehicle. In fact, I was told by the salesperson that it would NOT be necessary for my wife’s name to be on the title because the BMV would take care of everything when I went in to register the vehicle.  I was never offered a temporary tag, and someone from Nissan transferred the trade-in plate to the new vehicle before I drove off the lot. As a result of all of these interactions, I came away with the impression that no issue like this would arise. I am not suggesting that Nissan should have “persuaded” my spouse to get on the title work or financial paperwork. Instead, my point is that we were not given enough information to make an informed decision, and it is Nissan’s responsibility to provide such information to its customers.  The sales manager offered oil changes. Although I feel this is better than nothing, I am not convinced that it offset the cost of my new registration ($360). Further, a resolution to this matter should not involve the dealership blaming the customer. If the response had been, “I’m sorry for our mistake, here’s what we are able to offer you…,” my impression of this dealership’s customer service would have been greatly improved.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,Thank you for passing along the business's reply to my complaint. The business has not resolved my issue or made a reasonable attempt to solve my problem.1. This can not be the first time you are hearing about the issue with the account swap. When I came in to get my oil changed (which as I mentioned [redacted] Toyota told me that Bob Rohrman robbed me of), I brought along paper trails very clearly showing that Bob Rohrman screwed up by putting my dad's information about his service on my account. This paper trail was given to me by [redacted] Toyota where they even made notes explaining all of the errors Rob Rohrman caused. They were the ones who told me that I should be dissatisfied with the faulty service I received from BR and ask it get fixed. When I came to Lafayette I brought along hard copies of these papers to transfer the information from my account and correct it by putting it on my dad's account. This should have been brought to your attention and fixed already. From your reply I can see it was not completed. [redacted] Toyota also informed me this issue with the account never would have happened if Bob Rohrman would have looked up my dad's information using the car's VIN number, as they are supposed to.2. Bob Rhorman took NO responsibility for not giving me the oil change I should have had. An error on their part as I mentioned in my original complaint, Which caused me to have to drive an hour and 20 minutes to Lafayette from Indianapolis to finally get that and then back. They also only did this after my dad called multiple times and asked for a manager and kept having to explain their mistake.3. As for mentioning there were cameras, this is a complete lie. There is not much to say here expect for that my dad was never offered to see footage. If the footage truly exists then we both would like to see it, to prove that the scratch was already there. There is no possible way a scratch like that was already there as a number of people can confirm that morning even that it was not. I would love to see the security footage. My dad walked out angry, as Trey completely lied about seeing the scratch. As I mentioned in the original complaint he did not even get into work until well after my dad was there so there was no way for him to see the car prior to the service. Trey, before you blindly decided that Toyota didn't cause the scratch did you ever even consider the possibility that they did? Why else would a customer go through the hassle of filing a complaint and contacting the business multiple times. Trust me, we don't like it as much as you don't. If I wanted money from Bob Rohrman I could have asked for compensation for the oil change mix up or having to drive all the way to Lafayette and back for it, but I did not. I only want what is fair, which is the scratch that the service person caused fixed.It is SO evident that this place doesn't want to acknowledge any of their faults and mistakes. One lie after another, without any effort to fix the issues, causing a huge hassle and headache for the customers. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Hello, I accept your response and will schedule an appointment on Monday for Wednesday or any day you're available to work on my vehicle.  Also, if you can fix the source of the melted hose would be greatly appreciated, whether it's the turbo or any other component because I don't want this to be an issue beyond the warranty.  As discussed, I was told it was the turbo not cooling down properly; however, per your statement it wasn't the turbo.  I thank you for your support and wish we were able to solve this internally. Who would be my point of contact when calling on Monday?Regards,
[redacted]

Craig I have spoken to the customer [redacted] and explained that when we processed paper work we asked, who is going to be on the titlework and who is going to be regestering the vehicle? Unfortunatley we can not pursuade their spouses to get on title work and or financial paperwork if...

they showed no interest in doing so.  I am getting her some oil changes to offset the cost of she is incurring, since she can not use the plate from old vehicle since her wife is not on new financial work.   Jim V[redacted]General ManagerFort wayne nissan260-484-9500

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sam was the one I worked with for several months about the switches and there was no documentation on that either. As a certified Mitsubishi center I would expect them to know how the process works. All of the miscommunication and misunderstanding is what got us into this situation. As a consumer I should not have to call one a week for two months to get a part ordered if it was covered. And when I went in to get the switches replaced and they looked at the exhaust and noticed it was a heat shield Sam stated that they couldn't weld or clamp it because the warranty states they have to replace the whole unit. I am now being told that is not the case. As a manager I recommend your representatives have proper training on how to figure these things out. When I spoke with Mitsubishi directly she was shocked that I had experience because they have a hotline to answer warranty questions such as this. 
Regards,
[redacted]

We received a complaint from both the Revdex.com and the Indiana Attorney General with regards to a vehicle repair.   The customer, [redacted] reached out to me with some concerns relating to the repair. Mr. [redacted] states that his vehicle was damaged during repair. I passed his concerns along to Jason H[redacted], our Service Manager. Jason offered to resolve his concerns, but Mr. [redacted] refused any assistance.   Mr. [redacted] filed complaints with both the Revdex.com and Attorney General. We responded to the complaint with the Revdex.com and Mr. [redacted] is not satisfied with our offer of assistance.   Mr. [redacted] did not point out any damage to his vehicle when he picked it up from the original service. Mr. [redacted] also states that he was to busy to bring it back and that he can not prove that the damage was done by our service department.   I received an email from Mr. [redacted] on Sunday March 5, 2017 stating that after not driving his vehicle for nearly 3 weeks, that the battery is dead and his CD playing no longer works. A dead battery on an 11 year old vehicle with 186,000 miles would not be unusual. We are willing to work with  Mr. [redacted] to address his concerns, but it seems he does not want our assistance. Respectfully, Gene D[redacted]General ManagerSubaru of Fort Wayne

Called the customer and left a message, we will replace the pinion seal at no charge for the miscommunication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...  Our apologies.  On 4/9 [redacted], General Manager/Teal Road Superstore, thought Bob Rohrman Honda was fixing the vehicle.  Honda thought they still needed Kevin's final approval.  Today, 4/13 at 4:30 [redacted]'s wife is bringing the vehicle to Bob...

Rohrman Honda for repairs to be done on Tuesday, 4/14.  The [redacted]'s will be given a loaner car today to drive until their vehicle is repaired.We would be happy to send you a copy of the finalized repair order when repairs have been completed.Thank you,Craig G[redacted], Director of Operations

On your next visit to Bob Rohrman’s Indy Hyundai we will:
 
1.  Do a complete walk
around with you to inspect your vehicle when you arrive and before you leave
after completion.
 
2.  Have the passenger
side wheels repaired under a goodwill gesture.
 
3.  Look into the
source of the noise that you are still hearing.
 
4.  Have Ira
apologize.
 
5.  Look at your new
A/C concern.
 
6.  Look at your new
shifting concern.
 
7.  Make sure you are
satisfied with a loaner car before take it.
 
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Spoke with the customer ([redacted]) and discussed the concern, we mutually decided [redacted] will be responsible for $100 of the repair and the shop will take care of $224.41 under the circumstances.

We have reviewed the complaint regarding the gift card that was to have been sent to Mr. [redacted]. We appreciate his bringing this matter to our attention. We have sent a gift card to him which he may receive any day. We apologized for any inconvenience that he may have incurred. At this point our...

position is that no farther action is required.
Sincerely,
[redacted]
General Manager

August 6, 2015     Revdex.com Complaint ID #10728614     To Whom It May Concern:   Dear Sir/Ma'am,   Ms. Ledbetter brought us her 1999 Subaru Forester with 171,643 miles on it, on or around February 9, 2015.  Customer had numerous concerns.  We did an inspection of...

the vehicle and found that coolant was leaking from the head gaskets.  We recommended that the head gaskets be replaced.  Customer approved the work.  We informed the customer that we needed to send the heads out to be machined and that process alone would take four business days.    During the process, the technician noticed that the timing belt had not been changed, which is recommended at 100,000 miles.   We informed the customer that the timing belt need to be changed and that since the car was apart, it would save her labor cost to do it at the same time.  Customer declined the repair along with other recommendations.  As far as trying to charge her for things that "should have been free", we gave Ms. Ledbetter a $656.00 discount on work performed.   We provided Ms. Ledbetter a 2014 Subaru service loaner, at no charge during the process and delivered her vehicle back to her 10 days later on February 19, 2015 Bob Rohrman Subaru of Fort Wayne will not be providing a refund.   Gene Davis General Manager Bob Rohrman Subaru of Fort Wayne

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Fort Rohr Motors, Inc., acknowledges the sale of a 2015 Toyota Camry to [redacted]. Attached is the negotiated agreement revealing a $16,250.00 trade-in allowance for the [redacted] vehicle. The Used. Vehicle Trade Appraisal Form is also attached to this document as is the Quote Worksheet revealing...

the $16,250.00 trade-in value. It is accurate that a scrivener's error occurred on the Buyer's Order providing a trade of $19,000. Upon discovery of the error, Ms. [redacted] was contacted. Ms. [redacted] now refuses to honor the transaction that was negotiated and claims wrong doing by Fort Wayne Toyota in failing to pay the loan off of her trade.Fort Wayne Toyota has offered to unwind the transaction and return the [redacted] vehicle in exchange for a return its Toyota Ceunry and has further offered to accurately reflect the negotiated transaction with new deal documents which was then refused by Ms. [redacted]. FW Toyota stands behind its negotiated agreement consistent with the attached documents. It was a mutual mistake as it relates to the trade value on the Buyer's Order and FW Toyota has taken no action to harass,  bully or otherwise harm Ms. [redacted].

All that are involved,  I spoke with [redacted] tonight in the dealership and are working out another vehicle purchase for him. It sounds like we will not agree on the scratch being done here or before. As for the account confusion, we can handle that, not a big problem moving forward. Thank you,Trey Rohrman