Miller Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** *** bought a Chevrolet Venture Van on 2/13/She purchased this vehicle As ls with no warrantyWe are doing a Goodwill fix on this vehicleThe vehicle needs a transmission and we areputting a transmission in this vehicle for her at no costThe repair Is going to cost us $
She has been provided with a safe loaner vehicleWe have gone above and beyond what we are legally responsible to doMs.Crowder is aware of this and agreed to have the vehicle fixed
Sincerely,
Ryan ***
GeneralManager
Bob Rohrman Subaru
South Creasy lane Lafayette,IN (765)449-

The customer is correct in that he has a year mile warranty on the vehicle However, if signs of abuse exist then the damaged parts aren't covered by the warranty When we examined the busted clips it was apparent that they were busted because of abuse With all that being
said we are going to refund this customer the money that he spent with us We have already contacted the customer to get a local address from him, but have not received a response from him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MrD***'s assertion that the scratches were minor is inaccurate as it relates to the center console, which should be replaced in entirety given the extent of damage. It is possible the images sent that were taken in the evening did not fully capture the number and extent of the damage. What is MrD***'s proposal regarding resolution of the damage of the center console? I agree that the damage to the steering wheel could be classified as minor but would view it as moderate given the visibility and length of the marking. I'm willing to overlook the damage to the steering wheel if all other damages are adequately resolved.MrD*** also presented no potential timeframe for dashboard replacement, which is unacceptable at this time. If he is unable to provide a somewhat firm timeframe, please provide an alternate method of addressing the dashboard damage.Parts and labor for replacement of the dashboard, center console, steering wheel, interior pillar liners, and professional cleaning of the grease on the interior is what is represented in the $1,to $2,estimate and I can provide details of this cost estimate.Please advise of next steps for dashboard and center console damage and identify the solution and cleaning method to remove the grease so I can contact a 3rd party professional to see if that is an acceptable method
Regards,
*** ***

Good Afternoon,Thank you for reaching out on this matter. I did receive an email from Mr*** stating that he had some concerns with some minor scratches and a couple of areas that got soiled during the replacement of an air bag. I addressed the concerns with our service manager,
Jason H***. He contacted Mr*** and Mr*** is aware that the recall process is not complete on his vehicle. Part of that recall is a dash replacement. While Mr*** did not address these concerns at the time of pick up, we have told Mr*** that we are willing to repair and clean the areas of concern. I have attached a few pictures Mr*** emailed. I do understand his concerns, but they do not rise to the level of $1500-$Mr*** states. All of the repairs and clean up amount to about $75.00. Mr*** and our Service Manager have been in contact with each other and I expect the matter to be resolved. Thank youGene D***

Ms***, I have worked with *** Financial services on this matter for the last weekOn Tuesday, August 5th I sat down with *** *** from *** Financial Services and he relayed information that the Bureau would be clearedIn the mail you will receive a notice stating that you are
0x0x0xdaysThat will clear all of the issues with credit***'s rep, *** *** did let me know that the issue with the missed payment was internal on their sideEither way apologies on any issue with a new *** that was purchased at Bob Rohrman *** Please reach out to me directly at 765-618-and I will be able to walk you through any issues that you may haveIf you do not have an answer on this matter by August 10th, please contact *** *** directly at ***.comI would advise waiting until that date as he did inform me on 8/5/that it is being processed as cleared and paid in full on time. Again on behalf of *** Financial and Bob Rohrman *** I apologize for any issues. My apologies, Zac K***General Sales Manager Bob Rohrman *** 765-448-

October 2, 2017To whom it may concern,Yes, Ms*** had an oil change service performed with an inspection on September 11thYes, she did bring the vehicle back in to us for the loss of transmission fluid and coolant on September 13thUpon examination by our Nissan Certified Master Technician
it is determined that one of the transmission fluid cooler lines running from the transmission to the radiator was highly corroded and broke off at the fitting in the radiator (we have pictures to support our findings)When doing an oil change neither the transmission nor the radiator are touchedThis is akin to saying that since replacing my air filter the air conditioning has failed, the two are not related As FtWayne Nissan cannot be responsible for corrosion build up on the under body of a year old, 129,mile vehicleI do not see where the dealership is responsible, in any way, for the occurrence on September 12thThe corroded fitting was still rusted into the base of the radiator when we last saw the vehicle.Thank you,Michael W***Service ManagerFtWayne Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the business responseI have responded in nonbold. In regard to Revdex.com customer concern from Ms***, The customer showed up hours early for a scheduled oil change appointment, then added a few complaints for the technician to addressWith me knowing my appointment was as 3:30pm for an oil change; I called early morning, asked if I can bring my car in early and discussed what needed to be completed over the phoneI believe I spoke with Kyle on the phone that morning back to On each repair order there are explanations of the services that were completed, along with maintenance recommendations / needsThe customer was notified on several repair orders of items needing to be completedOn repair order *** dated Den 2014, the customer was notified tires were neededThe customer declined.12/15/Invoice *** Work completed: oil changeNote: (Tech inspectedTech found that passenger side front tire has nail too close to sidewall to repair, notified customerTire needs to be replacedCustomer declined at this timeTires are 235-65-Kuhmofor tires and mount and balance.) Multi-point inspection for under body, shock and struts were greenI replaced that tire at a tire shop because it would cost less. On repair order *** dated Feb 2015, the customer was notified tires were neededThe customer declinedI don’t have this receipt On repair order *** dated Augtwo tires were recommended, declined8/27/Invoice *** Work completed: front brakes pad and rotors replacedRecommend rear brakes and rotorsOil changeTire pressure low, recommend tiresdbatt replaced batteryBattery and starter replacedVehicle was towed inMulti-point inspection for under body, shock and struts were green. On repair order ***, dated Decthe customer was again notified of needed four tires, and a tpms sensor, declined12/19/Invoice *** Work completed: oil changetpms light keeps coming onRecommend Replace tires and replace tpms sensorMulti-point inspection for under body, shock and struts were greenWork completed on 2/12/16, months later. On repair order *** dated Febthe customer requested us to repair a front bumper due to a collision (at no charge) which the manager good willed to the customerAlso, finally did replace four tires and ball joint after years of decliningThe customer was notified of ball joints and an alignment at a discounted rate2/12/Invoice *** Work completed: mounted and balanced tires, replaced tpms, rear brakes and motors replaced, full detail, reattached front bumper as good as possibleI kept two of my tires because they were still in good conditionThank you, Travis, for gluing the front bumper! Note: (Tech also found left front lower ball joint has excessive play and would need to be replaced and alignmentPerformed because customer approved.) I was notified of ball joint needing to be replaced on this day and I had them to complete itI finally replaced two tires that were recommended but decided to replace them allI finally replaced two tires after year would be the correct statement. Repair order ***, dated April 2016, the customer was notified coolant and wipers were needed, declined4/4/Invoice *** Work completed: oil changeYou can buy wipers and coolant from the store. Repair order ***, dated Feb2017, the customer was notified that the license plate light, and a tail light were outThe technician also noted that the customer needed Front struts, front shocks, and an alignmentThe customer was told she needed these parts when the vehicle had miles and she declined the work2/24/Invoice *** Work completed: oil change, tire rotation, full detail, replaced air filter and cabin, replaced back wiper blades(Note: left tail light assembly needs to be replaced, water inside plus to installTech found front struts are leakingeach, mounts each Labor and alignment Tech found that the backing plates on the vehicle were rubbing on the rotorsTech adjusted, work completed.) I’m just now seeing the note about the struts leakingI didn’t pay attention to that noteHowever, I was not told that my front struts, front shocks and an alignment was neededIf notated, I wasn’t informed nor was it on my invoiceWhere did you get this information from? Multi-point inspection for under body, shock and struts were greenWhy was multi-point inspection report green? What does my mileage have to do with your response? Repair order ***, dated Oct2017, the customer was informed about bushings and stabilizing links, again declinedWe good willed the bill for the diagnoses10/25/invoice *** Work completed: oil changeNote: (Technician found passenger side front lower bushing worn out plus tax/front brakes have percent lifePassenger side front stabilizer link has play plus tax) I had a technician, who is my grandfather’s friend, check out the noise and I wanted Hyundai to confirm because I’ve been with them since It was an inquiry about the noise coming from the left passenger sideI just requested an inspection since I was getting an oil changeOnce again, I was informed because I asked about itI could not afford to fix it at the time. Repair order ***, dated March 12, the customer stated she was having issues and we again good willed the diagnosesOn this ticket the customer requested the ball joint be fixedThe customer also requested prices on lights that were previously inspectedThe tech again stated Stabilizing links were neededThe customer returned March 16th to have the stabilizer links replaced.3/9/invoice ***I was told the passenger front side ball joint and lower arm need to be replacedThe left side was replaced Feb 2016, if you’re implying I’m just now getting it fix from invoice ***When I got in my vehicle, I turned around to inform them I still hear the soundKyle stated I needed to replace the stabilizer linkI asked him to replace it because that was my main reason for coming in, to eliminate that soundI left to have them replace the part, and he called me back informing me they don’t have to the partThey had to order the stabilizer link, resulting me coming back on FridayOnce again on invoice ***, I didn’t pay attention to the prior inspection of the tail light, or I wouldn’t have askedThese items weren’t communicated to me In short, every time the customer was advised to perform repairs, the repairs were declinedThen months/ years later the customer would ask to have previously mentioned problems fixed, but not commit to having the work doneGeneral maintenance for this vehicle was not completed.ExaggerationPlease review my comments aboveThank you. the problems then amplified due to the customer not returning in a timely manner to have these important repairs corrected, we feel as if Indy Hyundai, has been more than fair with the work and good will repairs and numerous loaners that were given at no charge to the customer for customer satisfactionWhat specific problems amplified due to me not returning in a timely manner? I have completed all the work that was recommended, because I trusted your recommendationsAs a customer, I have the right to decline any recommendation I want for whatever reasonI am confident me “declining” at that time, didn’t bring about this knocking soundWhat numerous loaners were given at no charge to me, as the customer for customer satisfaction? I will say, Eva, has given me discounts in the pastMuch appreciated Upon the customer arriving the customer would sign the pre-write up giving permission to work on vehicleWhen tech inspected vehicle, every time, there was a quote that was given to the customerThe customer then would, mostly decline, but sometimes approve and a call was given when work was started and then completedThe only time that a Pre-write up was not signed by the customer, was on the occasion that the car was towed inOn all of the repair orders from until recent, there are copies with signaturesLet’s take a look at what was “declined.” It has nothing to do with my complaintThe work that was “declined”, the work was completed There is also a copy of the signed Loaner agreement where the customer approved to the rules of the loaner, including to refill the fuelAgain, this was a good will service that was not required by our service center, but in attempt to keep our customer satisfied, we obligedOnce again, I appreciate you allowing me to use a vehicleHowever, let’s take accountability as wellI called in 9:am in the morning asking what time the vehicle will be readyI was told 11:amI arrived a little after 11:amI was informed the vehicle wasn’t ready and wouldn’t be ready until 5:pmI wouldn’t call it good services, I would call it accommodation for work that wasn’t completedAs I stated above, I was appreciative We have limited loaners for warranty work, if there are any more questions, or if there are any more documents that are needed we can provide these by mail. Questions can be answered by anyone person in the service deptWe feel as if we have went above and beyond to notify and assist the customer with these important repairs and answered all questions. Please let us know if there is anything else you may need as we are more than willing to helpThank YouFrom to 2017, I would agree that Hyundai has went above and beyond to notify and assist me with important repairs and in answering any questions I have hadWithout a doubtHowever, that’s not my complaintMy focus is on March of 2018, the work and customer services during my last visitUnsatisfactory and extremely frustratingI had to return times. To review my complaint again:Problem: Knocking sound.Solution: Replace ball joint, lower arm and stabilizer link.Fixed: No because there’s still a knocking soundsThen told, it’s the strutsAll my multi-point inspections for under body struts were greenRoot of Complaint: Why did I have to keep coming back in and every time I came back, there was a different reason to why my car was making a knocking soundThere was lack of communication! I want to refund on the stabilizer link because the job completed, didn’t fix the reason for me bringing in my car in the first placeYes, I was told the stabilizer link is causing the knocking soundI want a refund on the gas because I was informed that my car will be ready at 11:a.mWhen I got there it was not ready, so I used their vehicle and a had a refuel itIf my car was ready, I would not have to pay that extra costI am asking for a refund on the alignment because my car is constantly shifting to the rightDid you fix the main reason why I was bringing my car in? You did replace the ball joint but I’m referring to the knocking sound, after being told it was the stabilizer linkOnce the stabilizer link was replaced, there was still a knocking soundThen I was told it was the strutsDo you see where I am going? Is the knocking sound still present? YesThe overall experience was unsatisfactory and extremely frustratingHowever, I don’t want to take away from Kyle’s customer service; he was helpful in the mist of my frustrationThank you, Kyle
Regards,
*** ***

Company states the vehicle was sold on 7-27-Since there was not a warranty with the vehicle the company is not liable for the repairs

August 11, 2016 Re: ID *** On February 15, Ms*** purchased as Toyota Camry with 116,miles on it. The vehicle was purchased "As-Is". We have no record of any concerns regarding the vehicle after the purchase. It is now almost
months later. At this time we would gladly offer her employee pricing on any diagnostic or repair work related to the air conditioning that is done prior to September 12, 2016. She may contact the Toyota Service Department at (260) 436-to schedule a time to have the air conditioning checked out. Whether the repair is minor or more involved is unknown until the vehicle is inspected. We apologize to Ms*** for any inconvenience. She may contact the Service Department or Luke L*** with any questions

On Tuesday, October 22, Mrand Mrs*** negotiated and purchased a GMC Envoy at our location. At that time they provided a partial payment of $500.00. They were obtaining money from their credit union and would bring the balance due the next day. Their deposit was
non refundable and was clearly noted on the worksheet detailing the negotiation and agreed upon pricing. Mr***'s signature is on this document as well as on the purchase invoice and other documents. Further, they were provided a receipt that was stamped non-refundable when we accepted their partial payment. Our position is that we are requesting that they pay the remaining balance and arrange a time to take delivery of the vehicle. As we communicated to Mrs*** previously, if they are not happy with this vehicle we would gladly work with them on the selection of a different vehicle and apply the partial payment to it. Our hope is to resolve this matter amicably. They may contact Chad W*** or Rob P***, Sales Managers, if they would like to schedule a time to resolve this matter by either remitting the balance and scheduling delivery or selecting a different vehicle that is suitable to them. Please feel free to contact us with any questions that you may have. Our position is that no further action is required on our part. Sincerely, Larry K***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called Hyundai 1-and they agreed that there is an underlying problem that caused the valve to melt Prior to that, I was told that it was the Turbo that caused it to melt The root cause is still there! Hyundai said you should NOT have to wait 5-minutes prior to shutting the vehicle off So, the first time...I was told it was the Turbo and the second time, they blamed me because they refused to change the root cause.Also, they broke my air conditioner, damaged my vehicle and refuse to repair damages Also, my car doesn't drive the same prior to taking to them I became sick due to the smoke of their vehicles and they didn't not care.The manager said they wouldn't fix my rim...due to their negligence on ensuring vehicle is returned in the same condition Once they agree to fix the original issue, fix the rims, replace the root cause (turbo) per the technician and the lady who checked me out There's is no point in going back to a shady dealership Please respond to the damages your technician made (the one who was fired) that initially looked at my vehicle Also, replace the Turbo Hyundai sent them a message and they haven't responded to Hyundai (manufacturer).Recap of issuesTurbo needs to be replaced (root cause that caused the valve to melt)Rims need to be repairedNoise needs to be corrected Air conditioned needs to be fixed (doesn't work after they messed with my car)Apology from IRA (they tried to delay the return of my vehicle when it only suppose to take a few hrs and why I said I would need to go to Revdex.com because they wouldn't fix my rims and trying to put my car on back burner)They were not going to tell me they didn't replace the Turbo (because they told me they were) but tried to avoid telling me they didn't I noticed from the documentsCar doesn't drive the same It jerks between gears(Used to be smooth)
Regards,
*** ***

The issue has been resolved with the customer

A check for $is being overnight-ed today. Bob Rohrman Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have copied the text correspondence between me and Scott. We did talk about my mileage overages during the negotiations and he assured me that everything was taken care of with the new price. I am very disappointed in how they have chosen to handle this situation. I never told him I was in a K mile lease and even asked about mileage overage charges being a part of the new price. They are being very deceitful and shady. I will never work with this dealership again. I will be seeking legal action to get this resolved appropriately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I had the pipe looked into at the dealership the service desk operator told me that the warranty states that they couldn’t do anything other than replace the whole exhaust(which since they told me to wait until the switched came in I was out of warranty and out of pocket cost was like $800-900)When I spoke with Adam he offered to remove the heat shield but never corrected his employee words which claimed that the only option was to replace the whole unit since that’s what the warranty statedThe second time we spoke he gave the options of clampsOnly now am I hearing that the warranty states to clamp or remove heat shield and not replace the whole unitSeems to be a disconnect between manufacturer and the certified Mitsubishi center
Regards,
*** ***

Mr*** brought his Subaru Forester in for a Check engine light. We found that air was getting into the fuel system and suggested that the fuel pump gaskets be replaced. We explained to Mr*** due to the age of the vehicle and the visible corrosion of the fuel lines that
further repair may be necessaryWhen removing the fuel line, we noticed a crack in the fuel line, which would have been the cause of the air getting into the fuel system and causing the check engine light to come on. Mr*** declined further repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I have gone back and forth about whether or not to accept this and move on. However, if I’m being fair to myself, I can’t. I appreciate the attempts to help lower the mileage excess fees within this interaction. However, there are a couple things that I cannot get past. A $bill for mileage overage charges is significant and should have had a conversation surrounding it before I agreed to go into another lease. If I knew that I would be responsible for almost $out of pocket, I may have gone with a different option. I know that my Sales rep “thought” I was in a 45,mile lease and there was a misunderstanding. However, because this Sales rep had been employed there for years as he shared with me and because the dealership leases around 30% of its New cars sales each month and employees and management are very in tune in regards to customers ending leases and returning back into a new lease, this is something that should have been noted, discussed, and handled in the negotiations. When I went through the negotiations, I asked about my payments to make sure that it included everything, including mileage overages and my sales rep said yes. He said I would be responsible for the last two payments, of which they would send me a check for to cover, but that was it. I chose to give Indy Honda an opportunity instead of the Fort Wayne dealership I have gone to for years because it is much closer to my home and I wanted to develop a long-term relationship with them. I would like the dealership to make things right by taking ownership of the misunderstanding and waiving the mileage overages in full. By doing so, they will restore my trust in them and they can expect to have a long-term customer.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the
response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The car was traded at the dealer next door for a Nissan...that is a true statementThat has nothing to do with the fact that Indy Honda charged my daughter $stating that the power train module needed to be fixedOnce they discovered that fixing that did not fix the problem, they refused to refund her moneyThey took $and delivered to us a car that did not work
Regards,
*** ***

Good afternoon, when I was talking to the customer I asked who he spoke with so I myself could find out more information about the exhaust and why they would make the customer wait instead of addressing this concern sooner. The customer did not know who he spoke with but did say it wasn’t me or Sam who is the only service advisor I have at that shop. I apologized for the miscommunication; however we had no documentation about this concern nor was there any repair order written. Again I will still honor my repair (removing heat shield or adding clamps) at no charge to the customerThank you, Adam *** Parts & Service Manager-Lafayette Division Bob Rohrman Auto Group 765-250-fax 765-449-