Miller Management

I'm very much regretting ever ordering from this companyI wish I would have researched first now that I'm finding tons of negative feedbackI placed an order on December 13, and they charged my credit card on December 14, They say the shipping schedule is for when I ordered to be shipped out on December (which dont make sense who is working on Holiday??) I emailed Customer Service on Jan 15, a month later from them taking my money with no issuesThis is the exchange between me and Namoi from FFF www.FabFitFun.com Sponsored Fabfitfun - Subscription Box$200+ in Full Size Products Curated by ExpertsGet Your New Favorite Box Now! Thank you for chatting with us today! FabFitFun ToStephanie Jan at 10:AM ##- Please type your reply above this line -## Hi Stephanie! Thank you for connecting with FabFitFun Customer Care via live chat! We hope that all of your questions were answered and more! If there is anything else we can do to make your day better, please reply to this email and we will get back to you soon We hope you have a fabulous day! With Happiness, Your Customer Care Team @fabfitfun | #fabfitfun Jan 15, 7:AM PST Chat started: XXXX-XX:XX PM UTC (03:07:PM) S: Where is the box I ordered a month ago ??? Your shipping schedules dont make sense and is confusing (03:07:PM) [redacted] Naomi joined the chat [redacted] (03:07:PM) Naomi: Hi there! (03:08:PM) Naomi: So sorry for the confusion this has caused, SI would be more than happy to clarify and explain these for you (03:08:PM) Naomi: Let me just pull up your account to see what I can do for you! Can you please verify the full name and email on file? (03:08:PM) S: [redacted] (03:09:PM) Naomi: Thank you! One moment, please (03:11:PM) Naomi: We sincerely apologize for the delayed shipment of your box! I just checked here and it seemed like our courier encountered an issue in printing the shipment label of your boxI know just how excited you are to get your goodies so I've requested to reprint the shipment label of your order, so we can ship it outI'll personally follow up on this and will get back to you as soon as I get an updateWe'll also send you an email containing the new tracking info as soon as it ships out from our warehouse, so kindly keep an eye on that (03:11:PM) Naomi: I know that this is not the most ideal experience for you as I know that you're probably excited to enjoy your goodies so I went ahead and added a $credit to your accountYou can use this towards future purchases (03:11:PM) S: Thank you (03:12:PM) Naomi: Sure thing, SI am deeply sorry for the inconveniencePlease look forward to my email as well as the email with the tracking details (03:12:PM) Naomi: Is there anything else I can help you out with today? Naomi did her job, but the shipping department had an issue with printing a label to shipI had to contact to find this outI was never notified that there was an issue with printing my label and I dont understand why they have to be notified to print a new oneAlso I never received any $credit to my accountNow 24hrs later still no sign of shipment Personally I feel that this company should not be billing anyone until they physically print a label and shipThat's how a majority of companies run their business Canceled my membership so maybe that's why I'm being treated this way

Company said item would ship by specific time frame if I purchased add-onsItem hasn't shipped still I purchased the subscription box on August 15, and additional "add-ons" in order to get placed in Bill date which ships in the first Half ofseptemberI noticed it got close to the and no updates on my box had come yetFinally the day after the 15th I contacted them and was told " it just hasn't updated"So I continued to waitOn the 17th I contacted them again and they showed a tracking number with the information stating that it was en routeI waited a few more days and contacted again to be told " the box will ship very soon"I contacted them again on the 19th and was told they didn't know why it was still in the warehouse but we're looking into itToday is 9/I was told today that they WILL be investigating why the box still hasn't left the facility even though the ShippinG label was printed for it on 9/I told them I no longer want the box and just want a

I ordered a box of merchandise from them item was damaged and one item missing called and they were suppose to fix never have and refusing to fix it I have spoken to via chat [redacted] and [redacted] via phone they just say we are shipping my corrected item I've given them sufficient amount of time yet when I call I get the same answer

Fab Fit Fun sent and charged me for the wrong productIt was supposed to be the seasonal summer box instead got a starter box I was a new customer to fab fit fun and ordered the summer box I saw promoted When I received the box in the mail it was not the summer seasonal box I had ordered that was supposed to come with itewas a starter box that had items and was not what I ordered I tried contacting customer service multiple times to let them know of the situation and no one was helpful and instead told I had no options when all I was trying to do is explain they charged me for something they did not follow through and sendI could not believe this customer service experience as a new customer when they are at fault My order date was May and my invoice # was XXXXXXX Some of the customer service reps were [redacted] and [redacted] I also had asked to speak to manager and never heard from a manager

Charge for a box but do not ship items; items are misvalued Charge for a box but do not ship items; items are mis-valued Bought a year subscription, received 1st box and was missing items Items were also not the value they said Contacted them through their site, no reply (times), called both ph #'s and get a answering machine recording(not a v/m system) Went on FB and Nothing Feel this is a scam/rip-off company doing misleading business Selling knock-off items or items of value

Denied cancellation I contacted the company to request expedited shipping, asked that they charge it to my card on file, as I am leaving town and wanted my product in a timely manner Was denied, was told it just isn't possible I then requested my shipment to be cancelled and refunded to my card on file They refused, regardless of the fact that the box is not even going to ship for at least another weekUnacceptable customer service

I think this company has great customer service! I signed up for one of their FabFitFun boxesWas so excited to get itWhen I opened it I could smell a perfume smell immediatelyStarted pulling the items out of the boxI picked up the pillow spray and I found the perfume culpritThe bottle was leakingThe cap was not screwed on tight enoughIt was all over my hands and some of the other item in the boxAfter reviewing any damage to the items I sent a FB message to FFFThey responded within a couple of hoursTold them my experienceGave them a list of the damaged items and they immediately said they would replace all those items plus a new pillow spray!! I wasn't expecting that! I just wanted to let them know there was a problem with one of the containers I was very happy with their promptness in returning my messageTheir message was very sincereAnd the offer to replace the items was far above what I expectedHassle free!! I will continue to use this company because of their customer service and I LOVED everything I got in my box!!

The product was advertised to contain certain items and the product received did not contain the advertised items [redacted] was very nice to work with and tried to remedy the situation - Unfortunately how the matter was handled shows a very lax attitude towards the consumer relationship and the responsibility towards the publicNobody is perfect, and mistakes happen but when you make a mistake -especially when it comes to the advertising of products that does not allow for any returns or refunds - You remedy the situation fully - Especially of you the business is at fault Advertise what you sell and sell what you advertise - I suppose I should be happy that I received perfume and not waterThis is not acceptable behavior Emails sent to FabFitFun *ec 3rd 2018: [redacted] : I am very disappointed with the Lyfestyle CoAstro CollectionThey do not look like the pictures and the I am very disappointed that FabFitFun would promote a product of such poor quality

Have not received merchandise that was paid for and customer service has not resolved the issue Paid upfront for a 1-year quarterly subscription boxSummer order was to ship no later than June due to my priority statusAfter June I contacted FFF and was told that my package was supposed to have shipped June I was told a label was created but not scanned and they would reship right awayAfter several more contacts with no results I escalated to a supervisor who guaranteed my package would ship July It is July and the paid merchandise still has not shipped

I received a box of damaged goodsI asked for a replacement or refundAgreed on a replacement boxTwo weeks now and it has not shipped I submitted an order for a FabFitFun subscription box on May, 25thAfter approximately 2-weeks my box arrived damagedIt was soaked through to the outside from a product that had leaked all over the contents of the boxI contacted FabFitFunThey offered to replace the one item that had leakedI inquired about the rest of the items that had been damagedI was offered a $credit towards a future purchaseI asked to either receive a refund or a replacement for the goods that arrived damagedI was told that they don't offer refunds, however as a courtesy they would make an exception if I paid to ship the items back to themI would have to "shoulder the cost of shipping" on damaged goodsThey would not cover shipping even though they were at fault for not packaging appropriately.Frustrated, I agreed to a replacement box insteadI was told

Fab Fit Fun has committed theft via charging a debit rather than debit without authorization and now refusing to correct and/or own liability On 05/14/Fab Fit Fun ran my debit card on a new order without confirming card prior to completing a purchase (per my bank whom I immediately contacted this is unethical at best and, depending on the specifics of the process possibly illegal) and then pushed the order through rather than simply dropping it from pending (as my bank informed me they CAN do) and have now effectively stolen $which will cause overdrafts tonightIn the mean time, they were informed, in writing of the situation prior to their unethical/illegal acts and chose to continue anyway....despite an email that they sent to me this morning indicating "refund" has occurred "to the card on file." However, this "refund" will take 2-business daysThis is unacceptable as their transaction was never authorized (when you go to their site you think you are beginning a ne

Completely disappointed in the customer service of this companyI have been a member for over a year and have seen both the quality of the products (Fall and winter boxes were literally dollar store quality for some items) as well as the customer service quality decline significantly within the past months Multiple time shave I spoken to a customer service rep who promises I will have someone reach out to me within x hoursNot once, has anyone followed up in regards to anything i've reached out to them about(missing/broken items, missing package, delayed package, customer service reps providing informationetc..) I wrote them a email on Monday of this week, expressing my frustration and disappointment in my recent experiencesI sent it to the email the rep told me, to ensure I get a prompt responsedays laterno response It's just really sad to see a company I have been excited to work with decline so quickly and horribly in the most important aspects of the company- quality product, and good customer service

Returning a VIP Box I emailed the Fab Fit Fun Company about returning the box at 2:AMI received a response from the customer care specialist, [redacted] stating that the box is nonrefundableI then informed [redacted] that I am not interested in keeping the items in the boxTherefore, I want a refund***, customer care specialist ignored my request

I was missing items from an orderI have been waiting since 03/06/to have my items sentNo products sent and no more communication from company I ordered an additional seasonal winter box and grown alchemist lotion and cleanser duo that were not delivered with the rest of my add ons order I was told by customer service on 03/06/that there was a business day processing time and then I would have a shipping notice email with a tracking number After business days were completed, On 03/20/I again inquired several times to find out where my order shipping status was at I was given a generic answer that it was still being processed I contacted an administrative employee who stated I would be having my shipment upgraded to USPS priority so I would get my order, which was supposed to ship the same day I spoke with her 03/21/ today, I still have no shipping confirmation and still nothing I just want what I paid for over a month ago Nothing more, nothing

I cancelled my subscription to the service due to level of quality service and products; illegal billing services months prior to receiving product I cancelled the service, the business then claimed to have mailed a product to me; it was never received I demanded my money back but the company refused They filed a claim with the shipper received the funds and refused to return the money and never resent a product My credit card company also tried to receive my funds and the company refused to do so and I am still being billed for a product I did not receive

They charged my CC after I sent them a email canceling my subscription since I've only got two boxes in two years, when I should have got a year I've subscribed to fab fit fun years agoand was supposed to get boxes a year I only got two boxes so I emailed them numerous times, never heard back from them I cancelled and today they charged my CC $for a product I for one never received for two cancelled

I ordered a product and was charged close to 400$after calling customer service they informed me I was charge for everything I looked at 3/15/ [redacted] @yahoo.com 383$ they helped them self to my visa

The company charged my debit card in 3/16/17, even though they knew they were unable to fulfill my orderNow they don't reply to emails I subscribe to their subscription box serviceThey posted on their website that they had an overwhelming response to the Spring Box and they would ship the remaining boxes out on the 16th and 20th of this monthThey stated they would notify of which date our box would ship, prior to charging our credit/debit cardI was never notified and found my card was charged in the 16thYet when I check the status of my order, it shows it is pendingWhat concerns me is I have reached out to them numerous times and reached I received automated reply stating they would reply soon

scam, over charged me $200.00 .

No product received, no replies to customer inquiries and negative feedback online describing similar complaints No product delivered and no communication despite numerous attempts on my part