Miller Management

The customer service with this company is absolutely atrocious My Winter Box including almost $worth of add ons never arrived and the company has been an absolute non-responsive disaster Part of the issue was that I had an address change but I will tell you that I have been more that proactive and spent an absurd amount of my time trying to work with them - considering the fact that this package is worth hundreds of dollars - their response has been nothing short of laughable I'm providing a timeline below and I have documentation of almost everything so they can't lie and try to say they performed any form of adequate customer service I was billed for my add ons on Nov 10th At that time I did not know my address was changing On Dec 1st I completed my change of address at Fabfitfun online On Dec 4th I received an email stating that my order had shipped but to the wrong old address I immediately called customer service (I believe that day but I have no documentation as they never followed up afterwards which they said they would) and tried to fix - they explained that addresses actually cannot change anytime between billing and shipment (which in my case was almost a month) which seems slightly silly but okI asked over and over again if they could intercept - they tried to guarantee me that it would be forwarded which I did not understand as it was not shipping USPS Eventually they told me over the phone (I believe I transferred to a supervisor) that they would intercept the package and follow up with me via email That NEVER happened - I never got a follow up from this call of any kind I decided to wait it out and watch the tracking and it did look like the package was being forwarded - however at some point in the process it looks like it got lost by USPS On Dec 10th the package was listed as "forwarded" by the post office at my old address - days later (Dec 19th) it hadn't moved at all according to USPS tracking - clearly something was wrong I first tried USPS with no luck - holiday time and all they were just not helpful and told me I would have to work with the shipper So I decided to go back to FabFitFun and that's where things spiraled On Dec 19th I chatted with FFF customer service - it was a joke Side note I also submitted a request via email to customer care on Dec 19th - it was never responded toBack to the chat - I chatted with Thor - explained the issue - explained the package hadn't moved for almost days and was clearly lost - his response was to just send me a link to tracking information which I clearly already had as I told him what was going on with the packageWe kept hopelessly going back and forth - he offered me a $credit towards my next purchase (for my $400+ missing package - yeah that makes sense) I continued asking him to start the claims process, work with USPS, etc Was getting nowhere - then he tried something truly remarkable: "After further checking here on my end, I can see that the package has already been delivered to your address and this is beyond our control." WHAT!?! Tried to claim it was delivered and there was nothing he could do which is an outright lie At this point I asked for a supervisor and Jonathan joined the chat He was responsive and helpful and it seemed that we were getting somewhere Little did I know it was all smoke and mirrors While chatting with supervisor Jonathon - he agreed to replace the package as well as follow up via email - I felt finally we were getting somewhere so I agreed to end the chat I did receive a follow up email from Jonathon on Dec 19th but it said they wouldn't even process the replacement for weeks This was infuriating because I had stated multiple times in all of my communications that items from this package were supposed to be Christmas gifts And nowhere in our chat did he say that it would take weeks to process the replacement I responded to that email within minutes of receiving it telling him that weeks of processing wouldn't cut it and I needed him to expedite No response for days Then on Dec 21st Jonathon replied and said "Were you given any information regarding the initial order that was placed if it will still be shipped to your address? Looking forward to your response" information from who!? who is he talking about!? He is the only one I've been dealing with as of recent and I asked him to follow up with USPS! Also at this point it seems like he has completely forgotten about the replacement which I am SURE was never even processed I responded within minutes (on 12/21) stating I didn't know what he was talking about - he needed to follow up with USPS and start the claim - and asked what was going on with my replacement NO RESPONSE FOR DAYS! Now I get it - it's the holidays - but I have been responding to him within minutes and he is taking forever to get back to me Not only that - each response has no real tangible information - nothing has been done - just feels like they are pushing me off to delay over and over again Days later on Dec 28th I get this: "Rest assured that we are on top of this situation of yours and we will definitely send you a follemail once there will be an update regarding with your package" Rest Assured?!? No update on the package, no response to the replacement, ignoring me for days on end, we've now missed Christmas which this package was gifts for But "Rest Assured" I mean it's seriously laughable I respond in less than a day (I know not quite as responsive as I had been) on Dec 29th and state I need more concrete updates or I will be filing claims Days later - no response Another point - today - Jan 3rd - it's been over weeks from when I was originally told that a replacement would be processed and I've received nothing - no tracking information nothing So the original week timeline (which I was not happy with) has come and gone At the end of the day - I've been a member of FabFitFun for years and spend thousands of dollars with them TREAT YOUR CUSTOMERS BETTER Regardless of the address change being a factor in this situation - the customer service and responsiveness has been absolutely pathetic I've cancelled my membership for FabFitFun and will NEVER deal with them againI've subscribed to at least a half dozen box companies in my day and FabFitFun WAS always my favorite and the only one I stuck with for a long period of time But I cannot refer them anymoreYou CANNOT treat your paying customers this way

The company advertises certain products that are availableWhen you click on a specific product, it takes you to the sign up page and you have to enter your payment before continuingAfter you have entered your payment, the item you clicked on is not a part of your optionsThere is a red count down timer that shows how much time you have to change your orderEven if you cancel within this time, they do not cancel your orderYou are billed for and sent items you do not wantCustomer service is not helpful and refused to send return shipping label

Key item was missing from my order.FFF knew it was missing but packaging slip claimed everything was there.Theyve lied for a week about overnightin it On 9/my order arrived with a backpack missing.I called to inquire why the packaging slip was signed saying everything was included.They looked at my account and recognized the bag was left out.No one contacted me to tell me this so if I didn't get in touch, they were just going to keep my money.I expressed that I ordered the bag for a trip and a Supervisor said on 9/that it would be overnighted.I called on Monday and a rep said it was in the Fedex shipping que and she would make sure it was expedited.I called on Thursday and a Supervisor said it wasn't shipped yet but he PROMISED it would go out and arrive by SaturdayToday, 9/the bag has not been shipped.I am not leaving and the package will be left one my stairs for monthThroughout the process,FFF blamed the warehouse saying "fedex didn't pick it up" or "USPS didn't work o

Products they send are not as advertisedI have emailed several times trying to get a resolution & each response is different.I have asked for refund They advertise completely different products than they actually sendThe value is no where near what they say it isI have emailed several times asking why and asking for a resolution and each response (if I get one) is completely different as to why my products are differentMy last two emails were demanding a refund for the subscription I paid for as I do not want the other three boxes and they are now ignoring me

Looking to order this box and could not leverage my credit card which is a visa Their back office claimed it was my financial institution I was trying to order this subscription box from fabfitfun on December 11th and could not order as there were issues with the payment I contacted fabfitfun support and they stated that it was my financial institution that was blocking these purchases I contacted Wells Fargo as instructed and there were no issues with my accounts or cards Also my account was not blocking any purchases from fabfitfun as a vendor I contact fabfitfun once again and have their support service agent with me on the phone with my financial institution to validate this concern My financial institution with the rep from fabfitfun listened to my financial rep clearly state that there were no blocks or issues with my card or purchasing any items anywhere Fabfitfun rep calls me back and informs me that their back office is stating that my financial institution is

Paid for this subscription service on Feb 8,my items were to ship March 1st and I have yet to even receive a tracking number I signed up for the subscription service on February 9th, my items were to ship March 1stI inquired about a tracking number and the tracking number that was given to me was not validI contacted them to find out what was going on and was told there was an issue with the label, I waited a few days to receive a new tracking number and still did not receive one so I contacted them yet again and got told the same thing, that there was an issue with the label and that I would receive a tracking number soon and I would get my box ASAPDays later and I still had not receive a tracking number, contacted customer service once again and kept getting the run aroundI even requested a refund because I felt that I was being brushed offOver the last week and a hlf all I am getting from this company is that they are sorry for the issue but they will ship my items as so

The business advertised products to be included in a customizable box, but cheaper quality items were selected in the boxCustomer service was dismal I purchased the box because of the Tarte pallet advertised on Instagram and FacebookI selected it during the customization processHowever, when I received the box it was in poor condition ( postal issue I assume)The add on product I selected was not included in the box either So the two items I purchased for were not included I wanted to return and was promptly informed that on another screen it stated no refunds or returnsCS Rep told me that they over sold the Slip pillowcase and that is why I didn't receive itI'm very frustrated with the bait and switch methods they have It's in poor service to allow yourself as a a company to make changes and cancel parts of an order, but then not allow a customer to return all the products and get a refund I asked for confirmation that I am removed from the system for future pur

Charge for a box but do not ship items; items are misvalued
Charge for a box but do not ship items; items are mis-valued Bought a year subscription, received 1st box and was missing items Items were also not the value they said Contacted them through their site, no reply (times), called both ph #'s and get a answering machine recording(not a v/m system) Went on FB and Nothing Feel this is a scam/rip-off company doing misleading business Selling knock-off items or items of value

Returning a VIP Box
I emailed the Fab Fit Fun Company about returning the box at 2:AMI received a response from the customer care specialist, *** stating that the box is nonrefundableI then informed *** that I am not interested in keeping the items in the boxTherefore, I want a refund***, customer care specialist ignored my request

I received a box of damaged goodsI asked for a replacement or refundAgreed on a replacement boxTwo weeks now and it has not shipped
I submitted an order for a FabFitFun subscription box on May, 25thAfter approximately 2-weeks my box arrived damagedIt was soaked through to the outside from a product that had leaked all over the contents of the boxI contacted FabFitFunThey offered to replace the one item that had leakedI inquired about the rest of the items that had been damagedI was offered a $credit towards a future purchaseI asked to either receive a refund or a replacement for the goods that arrived damagedI was told that they don't offer refunds, however as a courtesy they would make an exception if I paid to ship the items back to themI would have to "shoulder the cost of shipping" on damaged goodsThey would not cover shipping even though they were at fault for not packaging appropriately.Frustrated, I agreed to a replacement box insteadI was told

No product received, no replies to customer inquiries and negative feedback online describing similar complaints
No product delivered and no communication despite numerous attempts on my part

They advertise item as available and only do you find out after entering credit card information that the option is sold out.Using social media to se
They are advertising that their subscription box is available with a selection called Foreo LunaThere are multiple advertisements for weeks all over facebook and other social media highlighting this product optionOne even posted hours ago on facebook with a comment by the company as recent as hours ago pushing the addition of this skin care product as a current and available option in the boxOnce you have entered you credit card information and locked into a subscription then you are able to see the options availableThis product is listed as sold out without a possibly of backorderI called the company multiple times only to get an "off the hook" ring tone and no ringing, no voicemail.I called within the times listed on the site as available customer serviceI spoke via chat to the company on their website who confirmed it

scam, over charged me $

I ordered a product and was charged close to 400$after calling customer service they informed me I was charge for everything I looked at
3/15/***@yahoo.com 383$ they helped them self to my visa

I attempted to order the Editor's Box and the coupon code was not working - I contact customer service and they gave me a (supposed) correct codeWell it was the wrong code and even though they originally charged me for the Editor's Box, they then credited me $and ordered me a Starter Box - all of this without communicationWhen I received my box it had a card for the Editor's Box saying everything that was in it, which was incorrect since they sent me the Starter boxI would never have chosen to order the Starter boxWhen I contacted customer service she was all over the place quoting me incorrect dates etcI asked for her to have a supervisor to call me and a "supervisor" showed up on the chatThey said they were all out of Editor's Boxes and would send me a Spring BoxI assumed it would be at no charge, but they charged me the full amount and it showed up in my bank account this morningIf I was going to pay for the box I would have added a discount code, or at least the rep could have added a code for me since I originally was purchasing with a code after their media blitz for the Editors Box I will be cancelling as soon as I receive my box - don't trust the customer serviceThey don't know what they are doing! I feel this was deceptive advertising

The customer service with this company is absolutely atrocious My Winter Box including almost $worth of add ons never arrived and the company has been an absolute non-responsive disaster Part of the issue was that I had an address change but I will tell you that I have been more that proactive and spent an absurd amount of my time trying to work with them - considering the fact that this package is worth hundreds of dollars - their response has been nothing short of laughable I'm providing a timeline below and I have documentation of almost everything so they can't lie and try to say they performed any form of adequate customer service
I was billed for my add ons on Nov 10th At that time I did not know my address was changing On Dec 1st I completed my change of address at Fabfitfun online On Dec 4th I received an email stating that my order had shipped but to the wrong old address I immediately called customer service (I believe that day but I have no documentation as they never followed up afterwards which they said they would) and tried to fix - they explained that addresses actually cannot change anytime between billing and shipment (which in my case was almost a month) which seems slightly silly but okI asked over and over again if they could intercept - they tried to guarantee me that it would be forwarded which I did not understand as it was not shipping USPS Eventually they told me over the phone (I believe I transferred to a supervisor) that they would intercept the package and follow up with me via email That NEVER happened - I never got a follow up from this call of any kind
I decided to wait it out and watch the tracking and it did look like the package was being forwarded - however at some point in the process it looks like it got lost by USPS On Dec 10th the package was listed as "forwarded" by the post office at my old address - days later (Dec 19th) it hadn't moved at all according to USPS tracking - clearly something was wrong I first tried USPS with no luck - holiday time and all they were just not helpful and told me I would have to work with the shipper So I decided to go back to FabFitFun and that's where things spiraled
On Dec 19th I chatted with FFF customer service - it was a joke Side note I also submitted a request via email to customer care on Dec 19th - it was never responded toBack to the chat - I chatted with Thor - explained the issue - explained the package hadn't moved for almost days and was clearly lost - his response was to just send me a link to tracking information which I clearly already had as I told him what was going on with the packageWe kept hopelessly going back and forth - he offered me a $credit towards my next purchase (for my $400+ missing package - yeah that makes sense) I continued asking him to start the claims process, work with USPS, etc Was getting nowhere - then he tried something truly remarkable: "After further checking here on my end, I can see that the package has already been delivered to your address and this is beyond our control." WHAT!?! Tried to claim it was delivered and there was nothing he could do which is an outright lie At this point I asked for a supervisor and Jonathan joined the chat He was responsive and helpful and it seemed that we were getting somewhere Little did I know it was all smoke and mirrors
While chatting with supervisor Jonathon - he agreed to replace the package as well as follow up via email - I felt finally we were getting somewhere so I agreed to end the chat I did receive a follow up email from Jonathon on Dec 19th but it said they wouldn't even process the replacement for weeks This was infuriating because I had stated multiple times in all of my communications that items from this package were supposed to be Christmas gifts And nowhere in our chat did he say that it would take weeks to process the replacement I responded to that email within minutes of receiving it telling him that weeks of processing wouldn't cut it and I needed him to expedite No response for days Then on Dec 21st Jonathon replied and said "Were you given any information regarding the initial order that was placed if it will still be shipped to your address? Looking forward to your response" information from who!? who is he talking about!? He is the only one I've been dealing with as of recent and I asked him to follow up with USPS! Also at this point it seems like he has completely forgotten about the replacement which I am SURE was never even processed I responded within minutes (on 12/21) stating I didn't know what he was talking about - he needed to follow up with USPS and start the claim - and asked what was going on with my replacement NO RESPONSE FOR DAYS! Now I get it - it's the holidays - but I have been responding to him within minutes and he is taking forever to get back to me Not only that - each response has no real tangible information - nothing has been done - just feels like they are pushing me off to delay over and over again Days later on Dec 28th I get this: "Rest assured that we are on top of this situation of yours and we will definitely send you a follemail once there will be an update regarding with your package" Rest Assured?!? No update on the package, no response to the replacement, ignoring me for days on end, we've now missed Christmas which this package was gifts for But "Rest Assured" I mean it's seriously laughable I respond in less than a day (I know not quite as responsive as I had been) on Dec 29th and state I need more concrete updates or I will be filing claims Days later - no response
Another point - today - Jan 3rd - it's been over weeks from when I was originally told that a replacement would be processed and I've received nothing - no tracking information nothing So the original week timeline (which I was not happy with) has come and gone
At the end of the day - I've been a member of FabFitFun for years and spend thousands of dollars with them TREAT YOUR CUSTOMERS BETTER Regardless of the address change being a factor in this situation - the customer service and responsiveness has been absolutely pathetic I've cancelled my membership for FabFitFun and will NEVER deal with them againI've subscribed to at least a half dozen box companies in my day and FabFitFun WAS always my favorite and the only one I stuck with for a long period of time But I cannot refer them anymoreYou CANNOT treat your paying customers this way

Company did not ship in guaranteed time, lied in multiple contacts with customer service and refuses to refund money
I was told December 4th that you were putting a label on my box even though it was suppose to ship that day*** told me I'd receive my shipping confirmation that weekOn December 5th, I got an email saying I would get shipping confirmation within hoursI was then told December 7th that *** would contact the shipping manager to get an update on my boxOn December 8th I was told again that someone would contact the shipping manager and get me an updateI was also told that my box "should" arrive by Christmas "if" it shipped Monday, December 11thThat is after multiple assurances it would be here before ChristmasHere it is one week past your shipping commitment and my box hasn't shipped nor has anyone followed up as promisedI was also told a manager would call me to follow up and that hasn't happened either

Company said item would ship by specific time frame if I purchased add-onsItem hasn't shipped still
I purchased the subscription box on August 15, and additional "add-ons" in order to get placed in Bill date which ships in the first Half ofseptemberI noticed it got close to the and no updates on my box had come yetFinally the day after the 15th I contacted them and was told " it just hasn't updated"So I continued to waitOn the 17th I contacted them again and they showed a tracking number with the information stating that it was en routeI waited a few more days and contacted again to be told " the box will ship very soon"I contacted them again on the 19th and was told they didn't know why it was still in the warehouse but we're looking into itToday is 9/I was told today that they WILL be investigating why the box still hasn't left the facility even though the ShippinG label was printed for it on 9/I told them I no longer want the box and just want a

Don't click on anything once you open an email from them because they'll automatically charge your account for somethingAlso, don't add anything to your basket while you browse because they'll charge you for those items as well
Very deceitful sneaky company who uses phishing to gain access to people's accounts
Phishing!

The only subscription box I will ever purchase! Amazing beauty, wellness, home, and fitness products that you can get use out of EVERY dayI'm beyond satisfied with this box every season and recommend it to all of my friends and family