Miller Management

My Second FFF box is on it's way and I couldn't be more excited! My experience so far has been nothing short of amazing and I have bragged to all my friends about how much I love the customizations and products of the boxesHopefully they will be joining soon!
XoXo

I clicked on a Facebook link to just see the deal they were offering it renewed my box subscription automaticallyWhen I received my box none of my add ons were in itAnd frankly it is just cheap junk

Have not received merchandise that was paid for and customer service has not resolved the issue
Paid upfront for a 1-year quarterly subscription boxSummer order was to ship no later than June due to my priority statusAfter June I contacted FFF and was told that my package was supposed to have shipped June I was told a label was created but not scanned and they would reship right awayAfter several more contacts with no results I escalated to a supervisor who guaranteed my package would ship July It is July and the paid merchandise still has not shipped

Completely disappointed in the customer service of this companyI have been a member for over a year and have seen both the quality of the products (Fall and winter boxes were literally dollar store quality for some items) as well as the customer service quality decline significantly within the past months
Multiple time shave I spoken to a customer service rep who promises I will have someone reach out to me within x hoursNot once, has anyone followed up in regards to anything i've reached out to them about(missing/broken items, missing package, delayed package, customer service reps providing informationetc..)
I wrote them a email on Monday of this week, expressing my frustration and disappointment in my recent experiencesI sent it to the email the rep told me, to ensure I get a prompt responsedays laterno response
It's just really sad to see a company I have been excited to work with decline so quickly and horribly in the most important aspects of the company- quality product, and good customer service

They charged my CC after I sent them a email canceling my subscription since I've only got two boxes in two years, when I should have got a year
I've subscribed to fab fit fun years agoand was supposed to get boxes a year I only got two boxes so I emailed them numerous times, never heard back from them I cancelled and today they charged my CC $for a product I for one never received for two cancelled

I have been working with FFF since September on account and billing issuesThey are not resolved and their site is not secureFFF stopped responding
In September of 2017, I opened an account for my niece's 16th birthday and tried to get an answer as to why I could not just order a one time giftI worked with *** the Customer Service Manager for a couple days starting via email on 9/12/Everything seemed fine and a gift certificate was ordered on my personal account for my niece to useIn January I found the account that we opened under my husbands name and had cancelled was accessed in December and worth of goods were ordered on top of the $gift certificateI complained and the Customer Service people cancelled my account which was not part of hers or my husbandsThere was a full disconnectI contacted my bank and had access to the accounts cut offI received an email from *** the Customer Service Manager on 1/4/who wanted to work with meShe stated my ni

This company makes you think you can just order "one box" and in fact charges your card without you knowing and will not refund you So many crappy products in their "fab" box and won't do anything to help you You can't return boxes that you didn't know you had coming, even if you didn't open it Good luck if you ever order through them I definitely feel scammed and ripped off

I received a code that would make my first seasonal box $instead of $ I thought this would be a good way to try this company, so I signed up for a seasonal subscription where I would be charged $four times per year Then I kept getting requests to upgrade, but with no real information explaining what that would cost, so I clicked upgrade hoping to get more information Instead, I was automatically changed to an annual subscription and instantly billed the annual rate of $179.99, on top of the initial $for the first box I tried to find a way to change it back to a seasonal subscription, but there wasn't one I knew that I didn't even have that much money in my bank account, so I immediately contacted Customer Care through live chat The first person I spoke to said he would issue a full refund, and change my subscription back to seasonal, but the refund would take 3-business days to process, meaning I would be overdrawn on my bank account He also said that the next season's box would still be sent in the Spring and I would still be charged for it unless I wanted to dispute the charge with my bank Why this would be the case since it's still Winter and the box wouldn't be shipped for at least another month, is beyond me, but that's what he said I assured him that I most certainly would be disputing the charge I actually had to borrow money and hurry and make a deposit to keep things from bouncing
The website is very badly designed At no point did I see any explanation that "upgrade" meant "switch to annual membership," and once you switch to the annual subscription, there seems to be no way to change it back
Since I wasn't satisfied with the response from the first Customer Care worker, I initiated another live chat with a different person, who wasn't able to do anything to keep the erroneous charges from processing, despite the fact that I had contacted them only minutes after I accidentally changed my subscription He was of no real help, but he sure spent a lot of time trying to convince me not to cancel my subscription! It didn't work I cancelled the whole darn thing as soon as we finished speaking
Later in the day, I checked my bank account and the $charge was there, but nothing about a refund in the same amount, so I contacted them a third time The first guy hadn't even processed the refund! I also noticed that the website still showed my subscription as being annual, even though before I cancelled it altogether the first person I spoke to said he had changed it back to seasonal
Luckily, the third time was a charm, and the third person actually processed the refund, although he also spent an inordinate amount of time trying to persuade me to reactivate my membership I still won't see the refund for several days I always find it interesting how companies can take your money literally in a split second, but it takes them days to give it back
While the customer care workers were all courteous, they were very slow to do anything for me, and sometimes didn't even do what they said they were going to do I have literally spent all day on this mess, and I'm still not 100% convinced the situation has been rectified I did finally get an email confirmation about the refund, so I'm hopeful, but the whole thing has been a stressful mess

Fabfitfun charged me for a service I had cancelled months beforeTheir process for cancelling service is very long and involved
I purchased a subscription box from Fabfitfun in June Their products are worth far less and of of worse quality than they advertiseI was unhappy with the service and immediately tried to cancelThe Fabfitfun website would not load the pages correctly, and I reached out to their customer servic and was told my subscription was cancelledOn September 11, Fabfitfun charged me again, but this did not show up on my card statement until September The same day it showed on my statement, I received an email saying my box had shippedWhen I first noticed the charge I reached out to customer service and used their website to cancel service againTheir cancellation process involves and unduly long form and requires that many questions be answered, or the cancellation will not be processedFabfitfun's customer service responded to my inquiry with

This company advertises falselyThey post videos all over the web advertising their fall box and I used the 10$ off promotional code so I could get the contents within that box because everything within it were things that I would love to use and would definitely be able to use everydayI find out after it shipped that I'd be getting some other box called the editors picks which seem like a bunch of items that no one wants that they just throw in thereI mean come on a wishbone necklace?! I don't want nasty chicken bones hanging on my neckI could buy a jump rope at the dollar store if I wanted!!! All useless things that are now being sent to me and I tried to resolve the issue but to no availCustomer service representatives were very unhelpful and were unwilling to make this right

I think this company has great customer service! I signed up for one of their FabFitFun boxesWas so excited to get itWhen I opened it I could smell a perfume smell immediatelyStarted pulling the items out of the boxI picked up the pillow spray and I found the perfume culpritThe bottle was leakingThe cap was not screwed on tight enoughIt was all over my hands and some of the other item in the boxAfter reviewing any damage to the items I sent a FB message to FFFThey responded within a couple of hoursTold them my experienceGave them a list of the damaged items and they immediately said they would replace all those items plus a new pillow spray!! I wasn't expecting that! I just wanted to let them know there was a problem with one of the containers
I was very happy with their promptness in returning my messageTheir message was very sincereAnd the offer to replace the items was far above what I expectedHassle free!!
I will continue to use this company because of their customer service and I LOVED everything I got in my box!!

I'm very much regretting ever ordering from this companyI wish I would have researched first now that I'm finding tons of negative feedbackI placed an order on December 13, and they charged my credit card on December 14, They say the shipping schedule is for when I ordered to be shipped out on December (which dont make sense who is working on Holiday??) I emailed Customer Service on Jan 15, a month later from them taking my money with no issuesThis is the exchange between me and Namoi from FFF
www.FabFitFun.com
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Thank you for chatting with us today!
FabFitFun
ToStephanie
Jan at 10:AM
##- Please type your reply above this line -##
Hi Stephanie!
Thank you for connecting with FabFitFun Customer Care via live chat! We hope that all of your questions were answered and more! If there is anything else we can do to make your day better, please reply to this email and we will get back to you soon
We hope you have a fabulous day!
With Happiness,
Your Customer Care Team
@fabfitfun | #fabfitfun
Jan 15, 7:AM PST
Chat started: XXXX-XX:XX PM UTC
(03:07:PM) S: Where is the box I ordered a month ago ??? Your shipping schedules dont make sense and is confusing
(03:07:PM) *** Naomi joined the chat ***
(03:07:PM) Naomi: Hi there!
(03:08:PM) Naomi: So sorry for the confusion this has caused, SI would be more than happy to clarify and explain these for you
(03:08:PM) Naomi: Let me just pull up your account to see what I can do for you! Can you please verify the full name and email on file?
(03:08:PM) S: ***
(03:09:PM) Naomi: Thank you! One moment, please
(03:11:PM) Naomi: We sincerely apologize for the delayed shipment of your box! I just checked here and it seemed like our courier encountered an issue in printing the shipment label of your boxI know just how excited you are to get your goodies so I've requested to reprint the shipment label of your order, so we can ship it outI'll personally follow up on this and will get back to you as soon as I get an updateWe'll also send you an email containing the new tracking info as soon as it ships out from our warehouse, so kindly keep an eye on that
(03:11:PM) Naomi: I know that this is not the most ideal experience for you as I know that you're probably excited to enjoy your goodies so I went ahead and added a $credit to your accountYou can use this towards future purchases
(03:11:PM) S: Thank you
(03:12:PM) Naomi: Sure thing, SI am deeply sorry for the inconveniencePlease look forward to my email as well as the email with the tracking details
(03:12:PM) Naomi: Is there anything else I can help you out with today?
Naomi did her job, but the shipping department had an issue with printing a label to shipI had to contact to find this outI was never notified that there was an issue with printing my label and I dont understand why they have to be notified to print a new oneAlso I never received any $credit to my accountNow 24hrs later still no sign of shipment
Personally I feel that this company should not be billing anyone until they physically print a label and shipThat's how a majority of companies run their business
Canceled my membership so maybe that's why I'm being treated this way

Terrible terrible serviceTerrible means of shipping with horrible follow throughNot only did the box take over a month to arrive, but it arrived with shattered glass all over it, the remnants of what was a French Coffee pressCustomer service is a nightmare and did not offer me a refund or even try to rectify the situation
I STILL HAVE A DAMAGED BOX ON MY HANDS THAT I PAID FORAfter phone calls and emails, all they have to offer is a ridiculous apologyYou can't make a customer pay for damaged goods, this business should not be able to remain open and operate with this shady and terrible behavior They only offered me to be able to ship it back and for me to pay for the shipping with my own money to get my refundI AM NOT PAYING TO SHIP A BOX OF DAMAGED goods, the least they could do is send paid shipment

A misleading referral process and poor customer service is why I will not be referring anyone to FabFitFun anymore
On May 16th, 2018, I referred a friend to FabFitFun by sending her a referral link, which she clicked on and purchased a summer boxAt the same time I also sent her a starter box for spring so she could get a feel for itI was unaware that if you send a starter box at all that you are not able to get ANY referral creditIt doesn't say that anywhereSince I sent her both the starter box and a referral link and she used both, I believed that I was supposed to get a 15$ credit on my accountI sent a message to customer service on June 8th about this creditI finally received a response from them on June 13th from *** *** indicating that my friend didn't use the referral link and therefore I wouldn't get anythingShe didn't ask me any details about my friends information or email address to even look up if she used a referral link or not, which was really frustrat

Never received itemNow the business says they won't send a replacement or refund as originally agreed to
Last year I was a subscriber and paid $for their Spring BoxIt was lost in the mail and I never received itI was told it was sent back to the businessVia email I was told they do not issue refunds and would send the next box for free becasue the Spring box was sold outThis was expected to ship a few months after I contacted them and I was going to move so I did not have an address to provide at that time and was told I can just get back to themI reached out to them with my new address after months of corespondence and was told they'd update my address if I wanted to pay for the service againThere was no mention of the box I paid for and never received so I replied mentioning that I spoke with someone and could forward the emails exchanged but haven't heard backDespite their policy I'm obviously not getting the box I paid for so I'd just like a refund

Each representative is allowed to feed you lies and no records are keptThey lie about refunds and credits
I originally wanted to cancel my membership and was told via live chat by a representative that I would receive $back on my payment methodThen I went to cancel using their cancellation page as she told me to do and the page states you won't get a refund on your membershipI emailed support and they informed me I had been lied to and asked me to give them another try and they would also add a $credit to my accountNo credit was ever givenThen my friend uses my referral link to sign up and I should've received a $credit but no credit was ever put into my accountThis is now $in missing credits and I am now still being told I cannot receive a refund on my membershipAlthough, based upon the continuous lies and deception I feel I am entitled to a full refundThis company apparently keeps zero records because now I'm being told to send them screen shots of

Paid for box, FedEx has confirmed they lost it, and company WILL NOT send another one
I recently upgraded my annual subscription, then paid $for an "extra" Editors box The company emailed me on October 11, that the box had shipped and provided Fedex Smartpost tracking information By October 20, I noticed I had not received the box and reviewed the tracking to find that it had arrived in my city on October 17th - but not longer had a scheduled delivery day It had been "floating" around in Charlotte for days I contacted FedEx and was on the phone with them for minutes only to have them tell me they HAVE NO RECORD OF the tracking number from FabFitFun The package has clearly been lost in transit I immediately began trying to contact FabFitFun customer service via chat, calls and email All calls led to the same run around answer...."ohhhhhh it's on its way, keep waiting"This, after telling them that Fedex told me personally (multiple times to include e

I've been billed for the box (as of 11/06/2017) but have not received any confirmation that it has been shippedMy personal information was compromis
I ordered a winter box as a Christmas gift for my momThe order was placed on 11/06/with my email: ***@gmail.comI noticed towards the end of the month that my account showed welcome box shipped and I was going to be billed again on 11/27/for the winter boxI called to find out what was going on and said I never paid for or even received a welcome box and inquired as to why I was going to double billed for a box I already receivedI was advised I had additional accounts in my name and immediately notified them this was incorrect and had to cancel my debit card as my information had been compromisedI was assured I would not be billed 11/and that my box was "in process" and should be shipped shortlyI've sent several emails and left several voicemails with the company as well as reaching out via social media with

My box has not yet arrived within their time frame, and no resolve has been offeredI have contacted them many times regusrding this
I ordered the summer boxIt was to ship within 7-days of signupI signed up and paid in the 26th of JuneI have contacted them via fb, email, and webpageThey will not explain why it hasnt shippedThey only respond with a link to FAQ that only tell me they haven't shipped it but should have by nowMy item is paid for and they have not done their part

Advertised you get a box worth $in products for an introductory price of
Nothing was said in any of their advertisements that the starter box was only a PARTIAL box of productsSeveral ads on Facebook with celebrities and others opening their boxes with all of these fabulous products in themI ordered one and got itemsWhen I complained they made no offer to make it rightThey need to be held accountable for the advertising