MiraVie Skin Care

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $and $on 3/3/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, MiraVie

On September 22, at 9:I placed an order and paid $for shippingThe "terms and conditions stated that "If you contact customer service to terminate your trial enrollment within Days of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything elseYour enrollment date is the date that you submit your order for the trial product." I called this morning, October 6th (exactly days later) to cancel my subscription but was told, "we charged your credit card at 3:this morning and cannot give you a refund because you checked the terms and conditions box when you placed your orderI asked whey they charged me before the days were up but the argument was that days means they can charge any time during the 14th dayFor my "inconvenience" she could offer me a 35% refundAs I pushed that refund amount went to 40% then 50%, finally after talking with her supervisor she came back with 60%I asked if I kept pushing would we get to 100% and she stated this was as high as she would goI responded that because they billed my card before the days were up I was going to file it with my bank and immediately she said, "if you file with your bank we won't give you 60%"I said okay, and then asked her to process the 60% and give me a confirmation number that the transaction had been completedShe said, "before I process the refund, I need a taped statement from you saying that you will not take this up with your bank." So, if I keep my mouth shut about their dishonestly, they'll pay meIf I squeal - they continue to scamI had almost the exact same run around with the MiraVie Eye care but finally quit after they dropped my calls twice and just took it up with my bank

This company is a con! MiraVie Skincare and MiraVie eye serum..are all a big scam! BEWARE My story is like all the rest in here...a crying shame that they are getting away with this even with all these terrible reports I took up the matter with my bank but MiraVie even sent rebuttal papers to my bank which are NOT even the company names or web sites that I ordered from(Meaning they perhaps have several different ways of scamming people via many different links and also giving their products various different namesThey hide their so called policies in micro print and blurred, embedded deeply in pages upon pages or not....I never did see it) They use the Name of DrOz and also Diane Keaton among other well known people They make you think there is no obligation by telling you to only pay a slight shipping fee for a free trial sample or samples if you get the combo dealHA! NO DEAL! Just lots of heart ache They charged my account $300.00!! They will not even accept unopened returnsThis is such a con gameIt's been over months and I am still at odds with them and their rude customer serviceThis is the worst nightmare I have ever had

Hello,The membership for this customer have already been closed since 11/03/ Customer will be no longer charged for the trial product or be subscribed onto our monthly subscriptionSincerely,MiraVie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Even they asked Returning of day trial Product for Refund but it's very Tricky Asking because its trial was Real Trial Product, it was very very Small Amout and they only mentioned $& $of Shipping and Handling Charge they never mentioned $and $neither(Attached Evidence Copy),I wouldn't Order if that Cost like its much ! that exhausted So Fast already So I can't accept their Stipulation of Refund ! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe statement is untrueThere was nothing for me to click to acknowledge any such thingI also, called within minutes of ordering the " free trial sample" and it had not been shipped and therefore no shipping and handling would have been paid out by them as the product had NOT shippedThey refused to let me cancel the free trialThere was nothing to click to acknowledge anything they are claimingThere are hundreds of complaints about this same issue all over the internetThis company has so many complaints just like mine there are too many to count [redacted] *** [redacted] [redacted] ** [redacted] *** [redacted] *** [redacted] [redacted] ** *** [redacted] *** [redacted] ** [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] *** [redacted] [redacted] [redacted] ***

I would like to share my experience with MiraVieOn 1-14-I called to order the skin care, cost was shipping charge only; after days I would be billed cost of the productAfter confirmation of my order, (all automated) I was asked if I was interested in the eye cream, alsoI was not, so I hung upFollowing day, I looked at my bank account and was charged for both the skin and eye creamBeing that it wasn't a big amount I let it goOn 1-I called and canceled thru an automated system On 1-I was charged $I called MiraVie, as usual, the automated responds; it asked if I wanted to cancel, so I thought I would check to see if it actually canceled the first timeIt just canceled, a second time, then I spoke with a representativeI told her about my charges and that I had canceled, she said you just now canceledI said no, she checked her notes and said you did cancel on the 22nd, but you only canceled one of the productsI told her, I called, only, one number when I ordered, the packing slip has both products listed on one packing slip; there are not separate packing slips, they came togetherSo why do I have to cancel by calling two different phone numbers, she said she would refund 50% I told her no, and told her I only ordered one product, but received two and I let that go; I called and canceled using the same phone number that was used when ordered I told her I would get my full amount and was going to my bank to report the unapproved amount and told her I was reporting them to Revdex.com She said I will talk to my manager and put me on hold; she came back and said, if you do not report us to Revdex.com, we will refund the entire amount in 3-days I told her I would expect the refund on the fourth day, which I did receive My issue has been completed, I received a refund, except for the shipping charges But, I am reporting to Revdex.com, because I don't want this to happen to other people Thank you,

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 11/09/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, MiraVie

This company withdrew almost $from my account based on small print in a reportedly 'subscription agreement' that I 'signed' when I ordered a sample for shipping fees onlyI continued to receive additional boxes and thought there was some mistakeI called the company to return all the product (which is still in the shipping box!) and was told they would not accept the return and it was my own faultI was hung up on and still have not received these 'terms' from MiravieThis is a huge scamIn addition the product caused my eye lids to burn and my skin to break out

Hello,Customer only paid for shipping for the product The cost for the product itself was never charged to the customer.Sincerely,MiraVie

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $and $on 2/5/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your assistance with this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory regarding the refund However, I reject the fact that they weren't misleading as I did cancel before the trial offer was over as stated in the agreed terms except that it doesn't say if you cancel you will be charged for the product at a discounted rate It states if u cancel before trial offer is over u will not be charged anything furtherI reject that they say I didn't adhere to the agreed terms, because I did and they did not They need to read their own terms before accusing and get their facts straightI will wait for the business to perform this action and, if it does, will consider the matter resolved regarding the refund Regards, [redacted] ***

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $and $on 2/5/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, ***

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 2/28/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Miravie

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 10/15/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, MiraVie

Hello,Our records indicate that the customer have already been refunded the requested amount Please close the case.Sincerely,Miravie

I cancelled the shipments on this product on 2/29/and spoke with a representative and talked to a person who assured me that both the skin cream and eye serum would be cancelled On 3/15, I rec'd a shipment of the eye serum and called customer service again on 3/to return and ask why it wasn't cancelled I spoke to [redacted] to said he could cancel however there would be a "restocking" charge of approx$according to the policy I told him I understood the restocking policy however I had already cancelled and I did not want to pay the restocking fee & asked to speak to a representative He transferred me to Mr [redacted] who said I would have to call a different number to cancel the eye serum; that they only could cancel the skin cream which I cancelled on 2/29/ I called her out letting her know that [redacted] just told me he could cancel I asked her to listen to the recorded call & she claimed that I cancelled thru the automated system and there was no recording of me talking to a person which was another lie she told She gave me a return # for the package and said I would be refunded within 3-days of receipt of shipment less the restocking fee of around $ I let her know I was going to file a complaint with the Revdex.com Do not do business with this company!!!

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $amd $89/95on 3/18/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, MiraVie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]