MiraVie Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They did perform the action and a refund was received. we consider this complaint resolved.
Regards,
[redacted]

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $175.90 on 1/7/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, MiraVie

Hello,
 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $94.90 on 11/18/2015. ...

Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
MiraVie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
 
The customer contacted us and was offered a 50% refund which they accepted.  There are no refunds due to the client at this time.  Also, please be aware that it was stated in the terms and conditions that the customer would be...

charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
MiraVie

Hello,
 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the...

complaint by
providing a full refund of $175.90 on 3/26/2016.  Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
MiraVie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] [redacted] says I need to go to the business for resolution, the business (who seems to go by MANY names) says I need to go to [redacted]. I need an address to send these "Free"(just pay the shipping the ad said, which I did) samples back as they are obviously not "FREE". I need the $89.95 and the $85.95 refunded as I did not receive anything for those charges. 
Regards,
[redacted]

I cancelled the shipments on this product on 2/29/16 and spoke with a representative and talked to a person who assured me that both the skin cream and eye serum would be cancelled. On 3/15, I rec'd a shipment of the eye serum and called customer service again on 3/16 to return and ask why it wasn't cancelled. I spoke to [redacted] to said he could cancel however there would be a "restocking" charge of approx. $10 according to the policy. I told him I understood the restocking policy however I had already cancelled and I did not want to pay the restocking fee & asked to speak to a representative. He transferred me to Mr. [redacted] who said I would have to call a different number to cancel the eye serum; that they only could cancel the skin cream which I cancelled on 2/29/16. I called her out letting her know that [redacted] just told me he could cancel. I asked her to listen to the recorded call & she claimed that I cancelled thru the automated system and there was no recording of me talking to a person which was another lie she told. She gave me a return # for the package and said I would be refunded within 3-5 days of receipt of shipment less the restocking fee of around $10.00. I let her know I was going to file a complaint with the Revdex.com. Do not do business with this company!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The statement is untrue. There was nothing for me to click to acknowledge any such thing. I also, called within minutes of ordering the " free trial sample" and it had not been shipped and therefore no shipping and handling would have been paid out by them as the product had NOT shipped. They refused to let me cancel the free trial. There was nothing to click to acknowledge anything they are claiming. There are hundreds of complaints about this same issue all over the internet. This company has so many complaints just like mine there are too many to count. [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]    
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Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 10/15/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely,MiraVie

Hello,
We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations.  I see that the customer have spoken with our customer representative and have agreed to 50% refund due to not being able to returning the product..  Please be aware...

that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. thank you,
 
MiraVie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your assistance with this matter.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 11/2/2015.  Please allow up to 10
business days for the credit to show...

from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
MiraVie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Let me be more clear about MiraVie Trial and their financial charges.To date, MiraVie (MV) has charged a total of $1307.50. $10.80 only was authorized in good faith for the trial sample. The amount in dispute is $1296.70 that MV charged over time as per “terms and conditions” they claim I agreed to by way of a check box at the time of filling out their online form. They appear to concede in their response that this is their one and only attempt to inform the customer not just as to what is being agreed, but also it is the only opportunity for the customer to sift through a page of fine print and find out what is actually being ordered.Email “confirmations” of these orders made no confirmation or attempt to remind me of these conditions whatsoever --- not just conditions, but the simple fact that I was subscribing to a recurring replenishment and monthly charge scheme. Simply calling what I had purchased as “Trial,” and leaving it at that, is deceptive beyond belief, to the point of criminal.This is not just a “term and condition” issue. It is a deceptive practice with a deliberate attempt to withhold what is actually being marketed, after allowing a moment only of review.To date, in response to a returned sample marked “return to sender” on the outside and received in August, a direct call on 9/26 and Revdex.com complaint filed and forwarded on 9/28, MV has returned a total of $661.29.Yes, that is 50% of what they charged, but I did not agree to this as a resolution, clearly stated this at the time of my direct call to MV and in my Revdex.com filed complaint.I believe that I was wronged by a deceptive website and practice and am entitled to a return of the full amount of $1296.70 and consider $661 yet still unpaid. I am not now asking compensation for the time and bother this episode has put me through.MiraVie should be aware, if not resolved to my satisfaction via the Revdex.com resolution process, formal complaints will be filed at the Federal level via the FTC and other agencies, and all other options will be pursued.MiraVie’s resolution of this matter as described above would be greatly appreciated.Thank you,[redacted]
Regards,
[redacted]

Hello, 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $38.71 on 11/18/2015.  Please allow up to 10
business days for the credit to show from the refunded...

date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, MiraVie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I appreciate your quick response and your refund of the product, however, I did cancel what I now know was the eye cream not realizing that the face cream was a separate order or I would have canceled that also.
 
 
Regards,
[redacted]

Hello,
Our Records indicate that the customer is in a chargeback
process with the credit card company.  At
this time, the chargeback processor and the credit card companies will
determine the legitimacy of the claim and provide any refunds they...

deem
substantiated and necessary.  Any result
from this claim dispute would be final.
 
Sincerely,
 
MiraVie

Hello,
On 10/12/2015...

the customer filed a chargeback with their credit card company for the amount of $85.94 and and additional $89.95.  The Customer was credited as we did not dispute the claim.  Also,  in regards to the Terms and Conditions, everything is outlined within the ordering site.  It was stated in the terms and conditions every customer
agrees to before proceeding to check out. The customer must call in and cancel
their account before the 14 day trial is over. If the customer fails to cancel
their account, they will be charged for the trial product and be subscribed
onto our monthly subscription. 
Sincerely,
MiraVie