MiraVie Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I am do sorry..o did not realism that I had to respond to you....Yes the company did give me my money back....thanks for your help..But this company is no good..... Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
The complaint was resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am sorry, but I used the wrong order number in my complaint. Order # *** was for $and was fully refunded. The $order number *** has not been fully refunded as stated in my initial complaint. All the facts in my complaint are correct except the order number, which should have been ***
*** *** *** ***
Regards,
*** ***

Be aware of the business tactics of this company When ordering their $trial you are really ordering an ongoing monthly supply If you ordered the eye cream and face cream it will be an automatic charge on your credit card of approximately $ In small print it states you must call and cancel the order within days of ordering your trial Most may think a trial is a sample but you are really ordering an ongoing monthly supply My credit card company said they they have the most disputes with eye cream companies The skin care portion of the company cancelled any future charges but would not credit the charge or give a reduction in the amount charged I even offered to return the product but they did not want the opened product returned The charge was $ They eye cream company cancelled future orders and gave me a discount of 50% of the $charge This supposed $sample ended up costing me $ Don't make the same mistake I did

Hello,We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 7/30/and an additional $on 8/1/2015. Please allow up to
business days for the credit to
show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, MiraVie

Beware of this company! I should have researched them before trying their product and their offer! The product was not good- at least for me - so I decided not to purchase again I noticed two charges on my credit card about three weeks after receiving the trial offer...for $for their skin product and $for their eye product After calling I was informed that I "signed up" for auto delivery at the time of the first purchaseWhen I protested I was told it was written in terms and conditions...so I may have not read that as thoroughly as I should have and take responsibility for that....next I'm told I cannot return the product - even if unopened - because of possible contamination -- I let them know that I KNEW THAT WAS BUNK-- now I asked for a supervisor and was told that she (***) was more than capable of handling this issue I assured her I was not satisfied with her answers and was put on hold She eventually returned and told me I could keep the product (which had just shipped at 3am that morning---I didn't believe that either--) for a 75% discountWhen I protested that I thought the stuff was was awful I was told there would be a $restocking fee PER ITEM ( please note they come together in the same box)...AND that I had to call another number and go through this all over again because the EYE cream was a separate division ! When the products eventually arrived I returned them and tracked the shipment I eventually saw a refund of $for the skin product which was $and $dollars for the eye product which was $ So I get on the phone again and get absolutely NO WHERE ...Daryl had the company line down and I told him they owed me $Again I was told he couldn't discuss the eye product but they weren't going to refund any more...it was "shipping costs" It didn't matter to him that it was not what I was told...Awful awful company and their employees don't give a darn about customer service...I'm sure they must get a bonus to block you at every turn!

Hello, Our Records indicate that the customer is in a chargeback process with the credit card company. At this time, the chargeback processor and the credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessary. Any result from this claim dispute would be final Sincerely, MiraVie

First I need to share that I've never logged a complaint about ANY company beforeBut I am compelled to speak out today This company offers a day trial However, that trial begins the day you order the product, not the day you receive it which can be tracked via the delivery system they use (ie: Fedex, UPS) This is a fallacious practice I received the product and had or so days to try it; needless to say I didn't even get a chance to open it before I was charged full price!
I purchased it on the 7th and was charged on the 21st When I called to cancel I was informed the trial period ended I ask you, in what Universe does the day I ordered, the 7th, plus days not equal 21?? Very misleading and it matters not if the product lives up to its promises!! They could have offered to extend the trial, I may have ended up loving their product and been a lifelong customer What a shoddy business practice Question: When a business operates by deceiving it's clientele what are the chances they will be successful very long? Answer: Nil
When I phoned it appears the staff is trained to argue THEIR point instead of resolving issues with potential continuous customers They even asked me to pull up a calendar to count the days with me thus showing me that I'm not the only one to encounter their corruption
After waiting for a superior (about min) they did offer a 50% refund, wasn't that big of them? Not EVER going to be what they really need, a repeat customer It's a shame they don't treat people respect and try harder to make them happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Let me be more clear about MiraVie Trial and their financial charges.To date, MiraVie (MV) has charged a total of $$only was authorized in good faith for the trial sample. The amount in dispute is $that MV charged over time as per “terms and conditions” they claim I agreed to by way of a check box at the time of filling out their online formThey appear to concede in their response that this is their one and only attempt to inform the customer not just as to what is being agreed, but also it is the only opportunity for the customer to sift through a page of fine print and find out what is actually being ordered.Email “confirmations” of these orders made no confirmation or attempt to remind me of these conditions whatsoever --- not just conditions, but the simple fact that I was subscribing to a recurring replenishment and monthly charge schemeSimply calling what I had purchased as “Trial,” and leaving it at that, is deceptive beyond belief, to the point of criminal.This is not just a “term and condition” issueIt is a deceptive practice with a deliberate attempt to withhold what is actually being marketed, after allowing a moment only of review.To date, in response to a returned sample marked “return to sender” on the outside and received in August, a direct call on 9/and Revdex.com complaint filed and forwarded on 9/28, MV has returned a total of $661.29.Yes, that is 50% of what they charged, but I did not agree to this as a resolution, clearly stated this at the time of my direct call to MV and in my Revdex.com filed complaint.I believe that I was wronged by a deceptive website and practice and am entitled to a return of the full amount of $and consider $yet still unpaidI am not now asking compensation for the time and bother this episode has put me through.MiraVie should be aware, if not resolved to my satisfaction via the Revdex.com resolution process, formal complaints will be filed at the Federal level via the FTC and other agencies, and all other options will be pursued.MiraVie’s resolution of this matter as described above would be greatly appreciated.Thank you,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am writing in regards to consumer complaint #***. In the resolution for this complaint, MiraVie stated they would provide a full refund of $on 2/5/and that it may take up to business days for the credit to show up. It has now been business days and there is no credit. I do not believe this company intends to make good on their word to refund my money and wish to reopen the complaint. Thank you for your assistance.*** ***
***

Hello,
The customer filed a charge back on 10/24/for the amount of $89.95, $$and $ Customer have received their refundSincerely,
Mira Vie

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 3/29/2016. Please allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
MiraVie

Hello,The merchant have already received the amount which were requested We have done our due diligence to assist the customer with their requested refund.Sincerely,***

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 3/26/2016. Please allow up to
business days for the credit to show from the refunded
date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, MiraVie

Hello,
Unfortunately we are
unable to locate your order within our database using the information that was
already provided to us Please assist us
to locate your order and
resolving the issue by providing us with the following information:
1) order number
2) first and last of
the credit card which you used to make the order
3) description for the
charge on your credit card
Sincerely,Miravie

Hello,An additional $was refunded to the client on 12/17/making this a full refund as requested Please
allow up to business days for the credit to show from the refunded date.Sincerely,MiraVie

Hello,We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 3/3/2016. Please allow up to
business days for the credit to show from the refunded date.
Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, MiraVie

Hello,Our Records indicate that the customer is in a chargeback
process with the credit card company. At
this time, the chargeback processor and the credit card companies will
determine the legitimacy of the claim and provide any refunds they deem
substantiated and necessary. Any
result
from this claim dispute would be final. Sincerely, MiraVie

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $ on 3/26/2016. Please allow up to
business days for the credit to
show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Miravie