Misses Dressy, Inc.

I found the missesdressy website to buy a dress, I chatted with the customer service to make sure the dress I chose is available with date of wear, she said yes one item is left and can be shipped before the wear of the date, so I placed my order and paid with credit card, I got no confirmation email with order number to my email, I contacted them by chat room in their website after days, they said they updated me by email that the item will not be available and the ship will be beyond the date of wear, I told them I got nothing by email, so I canceled the order and ask for a refund, till now its been months and I didnt get my money back, I read alot of ppls reviews that had the same cases like mine, so I knew that I wont ever get my money back, and its a scam

Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID ***I have called them several times and I keep being told that my refund is being processed. Its been a month and still no
refund.Sincerely,*** ***

I ordered a dress onlinethe information was given that the dress would ship in 5-daysThere was also a calendar with clear dates on when the dress could be available to arrive, "safe dates'we need the dress by April *The 5-was well in the clear and safe dateWe made the purchase and then the sales receipt said shipping date on the special order dress was 12-weeks I immediately called them and they said the last dress was sold seconds before the transaction went through, so we would have to wait on our special order 12-weeks and would not be able to cancel the orderI was mad! I was told to call the next day at 10am and speak with a managerCalled today at and was told that there was not a manger and that the showroom was closedI was told that this was a special order again, this was a simple transaction, nothing special about itI was told that I agreed to the shipping, I did not, I agreed to a 5-day shippingIt changed AFTER I paidI called my credi

Case #: ***
Consumer Info: *** *** Business Info: Missesdressy.com
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Missesdressy.com is currently under new managementWe take any and all complaints against Missesdressy.com very seriouslyAs we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new
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*** *** placed an order for a dressAt the time of her order, the item was advertised as ships around January, **
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*** *** contacted us regarding the delay in the shipment of her dressAt the time MissesDressy was still awaiting a response from the designer
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MissesDressy was informed by the designer that it would ship out of their warehouse the following day
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The item was shipped via USPS; tracking# ***
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The item was delivered and signed by “** ***.”
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*** *** contacted MissesDressy via chat, claiming that the item shipped was the wrong color
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*** *** was issued an RMA# to return the package
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The item was received back at MissesDressy’s warehouse
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Store credit in the ful amount of the purchase was issued
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*** *** initiated a chargeback with her bank
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MissesDressy entered a no contest plea
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The funds were returned back to *** *** via Cahrgeback Settlement; Unique Transaction ID # ***

I ordered a dress from the website on 11/**I was informed via email that the dress was out of stockI request a refund rather than a store creditI have yet to receive the refund on my credit cardI have spoken to the company about a dozen times with the promise that I will hear from the manager and my refund will be processed

I ordered a dress for my wedding in October, from Misses Dressy online on February *, Their phone number is ###-###-#### My order number was #*** and the cost of the dress was $ The order was processed, but I was informed that the designer of the dress that I ordered (Dave & Johnny Dress #***) was not cutting this dress any longer I was told at the time from Misses Dressy, that they cancelled the order and I would be refunded $within business days
After waiting for two weeks and not receiving my refund, I contacted them asking where my refund was Rita was the first customer service representative that I was in contact with She confirmed that the order was cancelled and that my refund was “in que” and I would be receiving the full refund very soon I asked if I could speak with the refund department and she told me that I was not able to do this, as they use some kind of outside source, but she would add notes to my order number, so that

Revdex.com:
At this time, I have not been contacted by Missesdressy.com regarding complaint ID ***. I have made several contacts with Missesdressy.com via email and Missessdressy.com has never provided a response
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Sincerely,
*** ***

This company has the completely wrong sizing chart on their website for the dress I orderedUnfortunately we did not realize this until we went to have the dress alteredThe tailor immediately said this is not the right size dress for my daughterI was shocked as we had specifically followed the measuring size chartIt was then that we realized their size chart was off by over an inch and a half for the bust hips and waist for what that designer has listed as what the actual size chart should beWe should have ordered atleast one to two sizes smaller then we didBy the time we realized that it was due to the company's complete negligence, it was too late to order another dress to be in on time and that particular dress was completely out of stockTherefore we had to pay over $dollars in alterations because the tailor has to take off and resew on all of the beads to make all of the adjustmentsNeedless to say we are having to pay even extra for a dress that will never look a

Hi ***,
The RMA# number with detailed instructions was emailed to the email account associated with your MissesDressy account (***)
In any case, I went ahead and re-emailed it to you

Order Number: *** (Required: Refund)
Order Date: Sunday ** March, Shipped To: *** *** Products: Order Cost: $Ordered dress as stated above Website indicated dress was available, so I paid for expedited shipping as my event was April *** Todate I have not received dress nor a refund I continually call and emai, regarding the status of my refund, and I received the automated response "we apologize, it is taking unusually long to process" Interesting their website states the will not charge your card until item ships That was not true I want my refund The basically stole my $

Dear Customer, First and foremost, I would like to apologize for your negative experienceBut there seems to be a misunderstanding hereYour initial order under ** *** was returned to us and was credited
with Store Credit, as that is our policyThe second dress you attempted to order, *** *** 11225 Size in Nude/Aqua, was not advertised incorrectlyThe special order process for this particular dress is as followsI will attach a screen shot for your reference: Designer: *** *** Style #: Size: 4Available- left"Below that you have the following: -PRICE: $-SHIPPING: Free with *** or *** -DELIVERY: Special Order, Ships Around March **, So your claim is we are incorrectly advertising it as we show "Available- Left" and that it is special order, which ships around March **, But our advertising is 100% accurateThe designer is pre-cutting pieces a size for delivery around March **, Out of the pieces being pre-cut for Size in Nude/Aqua, they have taken orders for out of the pieces; essentially only having piece available for for orderSo as you can see, piece is available, and the delivery date is still around March **, Considering you already purchased a dress elsewhere, and I can understand that the store credit is no longer of any use to youI went ahead and refunded your order for the full amount with no deductionsPlease see your transaction code for the refund below: Refund (Unique Transaction ID # ***) If you have any questions or comments regarding your refund, please feel free to contact me directly - *** -- *** *** ###-###-#### *** ***

Vendor took money immediately upon orderWas informed that the dress I ordered was not available so a refund was requestedIt has been two weeks and no refund has been processed and I am constantly told it will be processed tomorrowI have filed an inquiry with American Express and have still not received my refund

I had the worst experience with this company that I have ever encounteredI placed an order for a dress on a Sunday and immediately called after the order was placed to confirm the time frame it would take to get to meThey confirmed it would not come anywhere near the time I needed it forThe customer service rep advised she was not authorized to cancel the order but I could call in the morning (Monday) to get it cancelled with no problemOnce I called back in the morning they said that was not true and I could not cancelMy only options were to get store credit or 50%, even though my order was pending and never sent to the designerFinally after asking to speak with a manager multiple times to no avail, I agreed to accept the 50% refundToday is now over days later and I have no refund or anything at allI have politely checked in with them multiple times and they said it was being "processed"Today I was finally FED UP! I called and spoke with a rep and she REPEATEDLY ei

At this time, I have been contacted
directly by Misses Dressy, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
This company has contacted me, but the emails seem auto generatedThey did tell me that the dress was not even available to order and offered a store creditI have no interest in thatI requested a refundThey still have not provided a refundI have seen a few online surveys and many-many people have had the same complaint that I have about this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,We would like to express our deepest apologies for not making your wear dateWe recently learned the designer's warehouse had a water main leak, which damaged 100's of dresses, which in turn caused production delaysWhile we do take responsibility for this, please understand this was
completely unexpected and outside our control.Regarding the first dress you purchased, we did inspect it upon return and found the measurements to be exactly as they are displayed on our warehouseWe contacted the designer to confirm the measurements, and this is the response we received:"Our measurements are accurate and the dress is not defective or shortWe have had similar issues and complaints coming from customers who purchased from boutique shopsIt seems some of this shops are swapping size labels to shift inventoryWe stand by our measurements and our products and will be returning the dress as we found no fault in the design, craftsmanship, or sizing."In any case, I have issued your requested refund of $399.00, based on complications with your second purchase orderConfirmation of refund is as follows:Refund (Unique Transaction ID # ***)Once again we do apologize for the delay in shipping out your second purchase order.- Missesdressy Customer Support

Order Number: *** (Required: Refund)
Order Date: Sunday ** March,
Shipped To: Randi Jones Products:
Order Cost: $View
Result Pages:
Displaying to (of orders
As noted above I ordered a dress on March ***, expedited shipping paid and have yet to receive the dress I have called every week and have always received the response they are working on it I also email and receive an auto response that my issue has been escalated and they will get back to me They were suppose to not charge my card, until the order was shipped, however they charged my card for a dress that was not n stock, did not ship and to date no refund I would like assistance in obtaining my $ back for an item never received Even their website system indicates "required refund"

HiMy name is Plamedie DigemaI'm a high school studentI was in search of a prom dressThen I come across this website: missesdressy.comI ordered a dress from them on Sunday April *** I believeThey email me on Wednesday of the following week and said that the dress color that I choose was no longer availableSo I said no problem I'll get the same dress in a different colorSo I didThey told me to call the following Thursday that my order will be comfirmedSo I called on that ThursdayThey told me that they will send a confirmation email on Friday morning of that weekSo I waited for an emailI never got oneI message the customer service asking what happened to the confirmation mailThey told me that the store is closed on Fridays and Saturdays, and that I should call on Sunday and my dress will be ready to be shippedI call on Sunday morningThey tell me that the dress hasn't been shipped to them yet it will take 5-business days to get to their store then they

Hello,The customer placed an order for a dress over the phone with our sales repAfter placing the order with the designer, the customer called us and requested to cancel the orderIt was explained to the customer, that canceling the order was not possibleThe customer then made the claim
that the sales agent ordered the wrong dress for herWe reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering processThe agent ordered the exact dress the customer orderedWe contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with anotherTo keep the customer happy, we decided to issue her a store credit to continue with another dressThe customer later contacted s saying the dress she wanted was sold out in the color and sizeAnd therefore would like to cancel her order and be refundedWe again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designerBut we agreed to allow the customer to continue to use her store credit to make a replacement purchaseafter a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refundLet me preface this by saying missesdressy.com advertises more than 10,dresses from over designersThe customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the chargesWe explained the situation to her credit card company for there review and investigationBefore a decision was made, the customer contacted us requesting us to ship the itemWe told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card companyThe customer contacted us several times after with the same request, without first closing the disputeWe later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favorWe contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchaseThe customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped itemsWe shipped the item, as any delay in shipment could reverse the decision of the chargebackThe item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favorShe once again stated that she did not wan the dress and had no use for store creditAs per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargebackThe item was reshipped, delivered, and signed for by the customerSee below:***
We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfiedThe dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract

Revdex.com:
At this time, I have not been contacted by Missesdressy.com regarding complaint ID ***
Sincerely,
*** ***

On 11/** I ordered a dress from the Misses Dressy website Upon selecting my size and the color of the gown the web indicated the dress typically ships within 5-business days Considering my event is on 12/* I paid the $charge for one day shipping Since the following day was Thanksgiving I gave it until 11/** to call and confirm the order and check for a shipping date I spoke with a woman named Rita who stated it takes 5-days for Misses Dressy to receive the dress from the designer and then it would be shipped to the consumer She, at that time, advised she would expedite the dress from the designer and then have the dress shipped to me within the one day time frame I paid for I called back on the following Monday to ensure the dress was expedited from the designer and I was told the request to do so was placed with a manager, again by the same individual (Rita) I called again the following day, 11/**, and spoke with Rita again and she advised my order was sti