Misses Dressy, Inc.

Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Case...

#: [redacted]
 
Consumer Info:                  [redacted]                               Business Info:      Missesdressy.com               
                                                [redacted]                                   ...⇄ [redacted]
                                        ...⇄ [redacted]                                   ...⇄ [redacted]
                                        ...⇄ [redacted]
                                        ...⇄ [redacted]
 
 
 
Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.
 
 
12/**/2013
[redacted] placed an order for a dress.
 
12/**/2013
MissesDressy was informed by the designer that their inventory count was incorrect, and subsequently they were sold out on this particular size and color.
 
12/**/2013
[redacted] was offered any and all available colors in her size, which she rejected in her own right and requested the order be canceled.
 
12/**/13
MissesDressy issued [redacted] with $688.80 USD in store credit to proceed with any other items.
 
Resolution:
In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:
 
Full refund in the amount of $688.80 USD.

Hello,We sincerely apologize for the delayed refund. Your purchase order was incorrectly put into "refunded" Status with a reference number that was meant for a customer with a similar last name.We have refunded your order in full, with no deductions. Your reference number is as...

follows:Refund (Unique Transaction ID # [redacted])If you have any questions regarding your refund, please feel free to contact us 24/7 via phone, chat, or email.Once again we apologize for the delay and error regarding your refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Just one thing, they told you a lie.
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5/**/2014
The handbag that was advertised as a special order piece had a delayed ship date. [redacted] requested to be refunded for the item, as she no longer wanted to proceed with it.
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>this is WRONG, [redacted] of May, I got an email from Missesdressy below after I made all the payment. 
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[redacted]
[redacted]
[redacted]  [redacted]  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
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That's why the shipping date was delayed.
I really do not understand why they told you such a lie.
That cancellation was happen by their own carelessness.
But thank you very much for your great help.
If it had not been for your strong support, I could not have gotten $40 refund 
since they are so rude to customers as I could see many review from your web.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

No they have not refunded me in full.  We had ordered another dress from them that was out of stock and I had to file a complaint in order to get that refund.  I still have not received a refund for the order placed back in February for a messed up dress.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
First and foremost, I would like to extend my deepest apologies for the way you were treated by a member of my staff. This is not something we condone at MissesDressy, and I can assure you appropriate action will be taken to prevent experiences such as yours.
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Generally, final sale items are not returnable (for refund or exchange). Most of our designers (roughly 90%) follow identical sizing measurements, and that what we base our online measurement guide on. Some designers are known to cut items based on their own measurements, and we note that on our site. 
Having said that, I will allow you to return your item for store credit in the full amount of your purchase ($178.00 USD) with no deductions. I will have my shipping [redacted] email you an RMA# to make your return. Once your item reaches our warehouse and passes inspection for wear, I will credit your MissesDressy account with $178.00 in store credit. Store credit can be used on any purchase, greater than or less than the purchase amount. Store credit is valid for up to 6 months from the date of its issuance.
Once again, I do apologize for your poor treatment. Hopefully your next experience will be a pleasant one.
Take care.

class="Standard">Consumer Info:                    [redacted]                                  Business Info:      Missesdressy.com              
                                                [redacted]                                   ...⇄ [redacted]
                                        ...⇄ [redacted]                                   ...⇄ [redacted]
                                        ...⇄ [redacted]
                                        ...⇄ [redacted]
 
 
Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.
 
 
01/**/2014
[redacted] placed 2 orders with MissesDressy for 6 pairs of bridal shoes. At the time of her purchase, these shoes were advertised as “Special Order, Ships within 6 - 8 weeks.”
 
02/**/2014
[redacted] contacted us requesting to cancel both orders. She was informed this was not possible, as all items purchased were special order items.
 
02/**/2014
[redacted] filed a chargeback with her bank on both purchase orders.
 
02/**/2014
MissesDressy entered a no contest plea.
 
02/**/2014
- [redacted] was refunded $200.00 via Chargeback Settlement for the first order; Unique Transaction ID [redacted].
 
- [redacted] was refunded $50.00 via Chargeback Settlement for the second order; Unique Transaction ID [redacted].

Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by [redacted]dressy.com regarding complaint ID [redacted].
ihave called and asked for a supervisor and they will not get me anyone that can take care of my complaint. I...

received an email stting the have given me a store credit. Again they did not have authority to ship or charge my credit card. This should have been a no bill. The order was cancelled 3 days prior to shipping. I am not interested in a store credit. They are strong arming my credit card and trying to force me to purchase something from them. I have no desire to conduct business with a company like missed dresses. I just want them to do the right thing
[redacted]

It seems the customer used a different name on her purchase order account, for I am unable to locate her purchase order using her name or email address. I would very much like to resolve this matter. If you can contact the customer on our behalf, requesting the purchase order number or correct full...

name on the purchase order, we would be more than happy to resolve this matter as soon as possible.
 
Thank you

Hello,There seems to be an error. According to our records, this customers refund has been processed 5 days ago. The refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # [redacted]) If this is not correct, please contact us...

immediately and we will have our processor check with the credit card issuing bank.- Missesdressy Customer Support Team

Revdex.com:At this time, my complaint, ID [redacted] regarding Misses Dressy, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.My dress was...

shipped the last minute, I got it within 5 working days, its an authentix designer dress, however it was a bit big, but I suspect this is due to designer size chart. Thank you.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

This customer ordered a dress on 3/**/14. The dress was ready for shipment on 3/**/14, therefore we captured the payment in the total of $350.00 from her Visa. Due to an identical purchase order from another customer on 3/**/14, this customers dress was incorrectly shipped to the 2nd customer. In...

turn leaving us without a dress to ship to [redacted], complainants daughter.
 
We then contacted [redacted], and explained to her that we are currently out of stock in her dress, and offered her other colors in the same style and size. She had originally ordered a size 4 in black, and we offered her a size 4 in the following colors:
 
Fuchsia
Magenta
Majestic
Purple
Navy
Olive
Toffee
 
The customer, in her right, declined any of the colors offered and requested to cancel the order. By way of apology, she was offered and additional $50.00 in store credit, putting her at a total of $400.00 to proceed with another dress. Once again she declined our offer and requested to be refunded for her purchase total of $350.00.
 
On 3/**/14 her purchase was refunded for a total of $350.00.
 
Due to an error with our credit card processor, her refund was put on hold and was disregarded without an update until 6/**. On 6/** it was confirmed to us by our credit card processor that the customer was in fact NOT refunded, at which point we refunded her immediately. Please see her refund confirmation below:
 
Refund [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,This customer has already been refunded in full. Refund confirmation number below:Refund (Unique Transaction ID # [redacted])Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
[redacted] Dear Revdex.com:Thank you so much for taking the time to handle thisissue.   But at this point we are just goingback and forth.My point was I really would like to have a copy of theconversation that I had with the women I ordered the dress from.  I did not call to say I did not want the dress.  I called to say there was a mistake made. I agree with the gentleman regarding the store policy, but Iwas told by the women that they did not do returns on customer orders, (I didsay to her that I thought a custom order was something you get measured for andit is made for you).  She never reallycorrected me, but kept saying this over and over again.  This dress is manufactured and sold to manyProm stores.I did speak to three other stores regarding the issue ofplacing an order with the designer store. I was told that if I was a customer that had called within 24hrs thenthey could cancel the order from the designer without any issues.  The item was not shipped or even processedwhen I call them back 1 hr. later to explain that there was a mistake.  The store would not have lost any money.   Even if they had to take a credit.  They order thousands of dresses each day fromthis designer.  They could have used thatcredit.    Again the mistake was I called and gave a specific number forthe dress when the women looked up that number she should have seen that thedress was sold out.  She then should havesaid to me this dress is no longer in stock. But what she did say to me was I don’t have that number give me anothernumber.  On the phone tape you would haveheard me say I don’t have another number all she kept saying was she neededanother number.  As I have repeated manytimes and the [redacted] of the store has not once addressed this.  Then she kept saying give me anothernumber.  I had originally ordered thisdress from another store.  They called methe next day to say the dress was out of stock. But I could call other stores because some stores may have the dress instock.  So this is where I got the numberfrom.  (Each prom dress has a stylenumber that you use no matter where you get the dress from.  So if the woman had said to me the number isout of stock I would have said thank you very much and hung up.  (I did not know this about the numbers untilI spoke with my daughter and another store. When I gave the number and she said she did not have it I had no ideaabout the number system) But she continued with her give me anothernumber.  So on the slip was anothernumber I gave that one to her.  But Ilater found out that was the store’s store number).  So that is when I went on their website tosee if I could find it.  I told her whatthe dress looked like.  She should havealso said she was not a sales rep, but a customer service person that just doeson line orders.  She would not have anyexperience as to what these dresses are all about.  So I looked up the dress on their website Isaid I wanted a mermaid bottom but all I was seeing was a model with half thedress showing.  I said I think this is theone, the top looks right but the waist because that is all I was seeing lookeda little different.   Again I said doesit have the mermaid bottom.  She said isthis the dress you want.  This is wherethey continue to insist that I gave them the number came from.  I did not call up and give them that numberoriginally.  So I again said if it is themermaid style then that is the one I want. So she went and ordered it.  It was not that I changed my mind decided not to take thedress. It was the decision that it was not the dress I discussed with her onthe phone.  So that was my reason to askthat I not want this dress.  Yes I was asked to choose another item.   And we did so, but unfortunately the dressesshe picked where not available.   Like Ihave mentioned to them (again they are in the business and must see this allthe time)  A girl will come in and try onmany many dresses and find the one she wants, that looks good on her andfits.  So unfortunately, we did not havethe time to travel an hour away to try on more dresses and then find out theydid not have it.  Plus they are in NewYork and we are in Massachusetts.  Notall the stores carry the same dresses for you to go and try on.    And if the policy is you have to keep thedress you order then you have to be darn sure that is the dress you want.  So after they refused to cancel the dress, yes I did call mycredit card company and I was told by their reps that this should not be aproblem and to get the paperwork started. Again this is a $718.00 dress that my daughter saved her money for.  So after the long process of going back andforth with the credit card company I was told in June that even if I had wonthe case then I still had to abide by the store.  When I asked the credit card company why Iwas not informed of this policy (I did ask them how the entire process went,and they admitted that they should have told me this) I have also spoke to themdue to the fact that they don’t have anything in their website or have hadanything on any documentation to say that they need to follow the storepolicy.  But I was also explained that 9times out of 10 the merchant will just refund the money.    The store never informed me that the dress was there, ittook six weeks to get to their store.  Soagain it was not processed that day or shipped. Their statement to me was they were not going to tell me anything untilI had dropped my suit.  But I did notlearn this until again in June.  The promwas May [redacted].  I did not refuse the dress on my own.  I received a letter from the credit cardcompany asking if I had the merchandise and if I did I need to return it.  I sent them a letter stating that I had neverreceived the merchandise.   And was nevernotified that it had come in.  So out ofcuriosity I called the store to see if the dress did come in on April [redacted]like they said it would and I was told they could not give me the info until Idropped the case.  I wanted from themproof of the date the dress came to their store.  The women had said to me if it came in afterMay [redacted] then I would get a refund.     So again I was told they could not give meany information.  I called the creditcard company and told them this they told me to document it.   Then the next day I get an email from the storestating that they are sending out my dress.  I told them not to because this was still going on.  So I called the credit card company again andthey told me to refuse the dress.   Thena few weeks later I was told that no matter the outcome I had to go with thestore policy.  As I explained to the creditcard company since they made me refuse the dress I was once again breaking astore policy of refusing the dress.  Sothe rep from the credit card company got on the phone and asked if they wouldresend the dress.   Because now I waspaying for it and did not have the dress.So in the end, we can continue this, but it is their wordagainst mine unless I can get the taped conversation. But they are not willingto do this.  They don’t want to take anyresponsibility for a mistake on their part when they should have right from thestart to say that the dress was out of stock. If they had just used those five words I would not be out $718.00, andmy daughter would have had a dress for the prom.  If they think they were being fair, then theyneed to take a better look at their system. Like I mentioned above I had contacted three other stores in my area andthey all said they would have cancelled the order with the designer, especiallysince I called right back after ordering the dress.   At this point, they are never going to admit their part inthis and it seems like everyone is going with their policy.   I justwant others to be aware that when they do call this store to order somethingthey need to know that this is not a sales rep but a person using a computerthat has no idea what they are ordering for people and that they are not familiarwith the items that they sell. Thank you, [redacted] I am sending you the order slip from the first store I ordered the dress from (this is where I gave her the number for the dress) but they told me they could not get the dress but to try another store.  The other slip is the email I got from Missess Dressy on the day of the orderThe third slip is the one I got from the credit card company asking me to return the merchandise, which I did send them back the response that as of 5/*/15  I never did receive my dress.  The fourth slip is the resonse I got back from credit card company from my initial despute. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

04/**/2014
[redacted] placed an order with MissesDressy for 2 handbags. At the time of her purchase, one handbag was advertised as “usually ships within 5 - 7 business days”, while the second was advertised as “Special Order, usually ships within 6 - 8 weeks.”
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04/**/2014
[redacted] emailed MissesDressy requesting both items be shipped together when ready.
5/**/2014
The handbag that was advertised as a special order piece had a delayed ship date. [redacted] requested to be refunded for the item, as she no longer wanted to proceed with it.
5/**/2014
Refund issued for delayed item in the amount of $53.00 USD
Refund (Unique Transaction ID # [redacted])
5/**/2014
The item in question was shipped via DHL; tracking# [redacted]
6/**/2014
[redacted] contacted MissesDressy regarding missing beads from the handbag she purchased. Ath that time she made 2 requests:1. Ship a replacement bead2. Refund of $20.00 USD
6/**/2014
MissesDressy received and relayed the following response from the designer to [redacted]:
“As it has been over 5 weeks since this item has shipped, it is hard for us to access if this was a bag defect or if it simply was damaged while being used. If it was defective, why wasn’t this reported immediately, as more than 5 weeks have gone by without any report. This time we want to try to accommodate, as we appreciate our collaboration with Misses Dressy. However, as that item is sold out currently, we do not have any replacement pieces. If the customer would like to exchange the bag for another, we can help accommodate this, this time. However, going forward we will generally not be able to honor claims made after 5 days of receipt of goods."
6/**/2014
[redacted] responded to the email by saying the following:
"Then you should refund me at least 40% of the price($40) since you sold [redacted] grade products to me and I have to tolerate with this grade anyway $40 is cheaper than getting a replacement for the item."
6/**/2014
MissesDressy refunded [redacted] $20.00 USD.Refund (Unique Transaction ID # [redacted])
Resolution:
7/*/2014
A second refund of $20.00 USD was issued to the customer; totaling $40.00 for the handbag.
Refund (Unique Transaction # ID [redacted])

[redacted],Your return item has been received on 8/**/2015 and has passed inspection for wear or damage. Your account has been credited in accordance with your purchase. If you have any questions or concerns, please feel free to contact us 24/7, as we have agents on call around the clock...

via phone,chat, and email.- Missesdressy Returns Dept.