Misses Dressy, Inc.

Review: I have attempted to return a dress, by calling several times to no avail. They put you on hold for hours, and are rude. When I finally got through to them I was a few days outside of their 7 day return policy which is unreasonable in the first place. They would not help in any way. The dress was not the color as indicated on the website. They don't care. They are a terrible business. No one should ever buy from them.Desired Settlement: Return and refund

Business

Response:

Hello,

[redacted] place an order for 2 dresses on 07/**. We have shipped out one dress on 07/**/2013 and the other dress on 08/**/2013. Customer will be given a full refund on the first dress you return, in the United States (return label not included). The first return in the US is 100% free, with no restocking fee. A 10% restocking fee will be assessed for all returns from outside the US. But customer must return this dress within seven days of receiving the dress.

But [redacted] contacted us on 08/** requesting to return one of the dresses. Unfortunately it passed the 7 days time period. There are several other methods to contact us: email, live chat and phone calls.

Thank you

Review: I placed the order, then received a notice that the order wouldn't be ready until December! I then proceeded to call and cancel only a few hours later, & they refused to cancel my order. This is an order that has not even been processed yet! They refused to cancel my order & want me to choose a different dress, I do not like anything else I see , & shouldn't be forced to buy something I don't like. They have a return policy that would issue only a store credit, I'm not returning the item, I'm canceling an order that has just been placed & hasn't even been processed yet!!Desired Settlement: Refund

Business

Response:

Hi,There seems to be a misunderstanding here, as the information I have in front of me does not coincide with the customers complaint.This customer, [redacted], placed an order for 3 dresses:SM115870 $278.00SM214844 $398.00MN61413R $498.00Both SM115870 & MN61413R have been ordered with the designer, and are scheduled to depart the designers warehouse sometime this week. The 3rd dress, SM214844, was cancelled as per the customers request and she was issued store credit on the spot to proceed with another item. I will attach evidence of all above stated claims.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have called to cancel only a few hours after my order! My order was placed at 1am on the [redacted] & I called at 9am that same day and asked to cancel & they company said they would not cancel. The representative on the phone kept telling me to choose different dresses, I did not agree to that. I later received an email stating that I'm being issued a store credit for one of the dresses. I no longer want to deal with this company, a store credit is not the answer. I just want my money refunded as this order was not even processed, nor shipped at the time that I have called. I have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Received dress back in February that was purchased. Dress was sewn and stitched incorrectly. Have a seamstress statement to confirm issues with the dress. They tried to tell me that it was wrong size for my daughter. My daughter tried the exact same dress, style number, brand and size in a store and it fit perfect. We ordered from Misses Dressy because the same dress was $200 cheaper and we would not pay sales tax. When I called to tell them that the dress was messed up, they told me that they did not have anymore of those dresses to exchange for. Only thing they could do was offer a store credit. We did not want another style of dress. We wanted this one. I was told that if I sent pictures that I would be refunded in full. I sent them the pictures and the seamstress statement and they still refuse to issue a refund. Only a store credit. We do not want a credit we want this specific dress. We did not know this would be the only dress they had in stock and that we would not have been able to exchange for it. We have tried to work it out, but they will not honor a refund on a defective dress. They are horrible to work with and I should not be forced to pay for a defective dress or trade for another one. I have offered to send the dress back multiple times if given a refund and they will not give a refund. They stated before that they would give a full refund if info was sent. I sent all info then they changed their story. I have all e-mail communications between myself and the merchant.Desired Settlement: I want a full refund to my original payment method.

Business

Response:

Hello,This customer has already been refunded in full. Refund confirmation number below:Refund (Unique Transaction ID # [redacted])Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No they have not refunded me in full. We had ordered another dress from them that was out of stock and I had to file a complaint in order to get that refund. I still have not received a refund for the order placed back in February for a messed up dress.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have already complied with your dispute and refunded you in full with no deductions.The purchase you made a reference to from February was already decided by your credit card company and was awarded in our favor. You opened a chargeback with your credit card company, and after a months long investigation, the chargeback was awarded in our favor.There was absolutely nothing wrong with the dress you purchased in February, and im sure you know this to be true, as you went ahead and placed a second order with us after you were disatisfied with your first purchase.We have been fair and honest in our dealings with you, as we refunded your original complaint with a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Incorrect! My daughter was still looking for that dress and she ordered again from you not realizing that it was from the same place. If that is the case, then how convenient that when I called to have this dress replaced you said you didn't have any more but then a month later had one listed again for resale. THE DRESS IS MESSED UP! I had a seamstress look at it and confirm. I sent you the pics and you claim it was too small. NOT TRUE! The back did not line up in the back like it should when the front was in place. It was completely off to the side and all the interior showed when it shouldn't based on how it was sewn. You gave a refund on the 2nd purchase due to being out of stock but I had to dispute that as well as you kept the money even when you knew it was out of stock. Poor business practices. That 2nd order would NOT Have been placed with you had my daughter checked with me first. She was unaware she was ordering from the same place. If you don't think the dress is messed up then why won't you accept it back then and refund the purchase? Because you know you would be stuck with it and couldn't resell it! There are tons of other complaints against your company as well. Sad. And by the way she has found the exact same dress, style and size that was originally ordered from you and guess what? It fits perfect. That is how we know your dress is messed up since we got one of the same size and it fits just fine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased from online store: item number 32068 Embellished Pleated Gown by Sherri Hill, Color / Size: Navy/Nude / 6 on March **. Credit card charged on March **. Ship date promised March **. No follow-up received - called on April **. (We clearly should have followed-up sooner as this is a prom dress). Was told the dress was never available in size 6 and had been discontinued. Customer service person said they wanted to make us happy and we could select another dress. Twice. My wife was not seeking another dress - requested a refund - twice. They did not say they "wouldn't" give a refund - but did not confirm they would give one - they just kept suggesting we choose another dress. My wife hung up and filed a fradulent claim with our credit card company.

The bait and switch seems clear, as well as false advertising - they never had the item to sell and the item never existed - by their own admission. And while it is not "illegal" to charge a credit card before shipment, their practices amount to an old fashioned kiting scheme - basically granting themselves a $700 interest free loan for

almost three weeks. I have also filed a complaint with the FBI: legally they have 30 days before the would "have" to let us know they were not going to be able to ship the product we ordered. But in this case - where they never had the item - they may be guilty of additional criminal activity.Desired Settlement: Obviously they will refund the purchase price. I hope they are pursued for criminal activity.

Business

Response:

Hello,We sincerely apologize for the delayed refund. Your purchase order was incorrectly put into "refunded" Status with a reference number that was meant for a customer with a similar last name.We have refunded your order in full, with no deductions. Your reference number is as follows:Refund (Unique Transaction ID # [redacted])If you have any questions regarding your refund, please feel free to contact us 24/7 via phone, chat, or email.Once again we apologize for the delay and error regarding your refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a dress on their website. They did not have the color I chose, and offered another one. I accepted it. Again, they did not have the 2nd color. I asked for the cancellation of the order, for which they had already charged my Discover card. They said the order was cancelled but never did credit my account. I emailed them and called numerous times, they promise to do it the very day I call, but continue to fail to do so. No more responses to my emails either. The last time I called I spoke with Adora, but that could also be a lie.Desired Settlement: Desired Settlement: Refund-Credit Card Credit

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Missesdressy.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a "Mother of the Bride" gown for my wife from this site. I paid $498.00 for the gown via [redacted]. The gown, in my opinion, was of poor quality and very poor material. I returned it the next day, unworn, in the same packaging, tags, condition, etc. They refuse to refund my money. Instead, they want to issue a store credit. I don't want to deal with them ever again. In my opinion they have tried to cheat me and are continuing to do so.

They say that they have a no refund policy. They seem to think that if they can advertise a great product and entice someone in to sending them a lot of money and then send an unacceptable product, that they can then choose to keep the money without consequence or obligation for refund.Desired Settlement: I want the purchase price refunded to my [redacted] account. A reasonable restocking fee would be acceptable.

Business

Response:

[redacted],Your return item has been received on 8/**/2015 and has passed inspection for wear or damage. Your account has been credited in accordance with your purchase. If you have any questions or concerns, please feel free to contact us 24/7, as we have agents on call around the clock via phone,chat, and email.- Missesdressy Returns Dept.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: They did not refund my purchase price. Rather, they have kept my money and "credited my account" with it. I have no wish to purchase anything in the future from this site. I have learned my lesson with our first dealing. I want my money refunded to my [redacted] account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is misleading. I provided [redacted] with the [redacted] tracking number ([redacted]) previously. For that matter, Missesdressy, notified me that they received the gown in good condition and wanted to give me store credit for it rather than a refund. [redacted] states that they are waiting for them ([redacted] Missesdressy) to respond. I opened a dispute against them through [redacted]. [redacted] says that I am entitled to a full refund under their ([redacted]'s) customer protection program. They ([redacted] Missesdressy) are still dragging their feet and have not refunded my money.I wonder how many others, who have not pursued a refund to the extent that I have, have ended up stuck with cheap merchandise at an exorbitant cost? You need to investigate this company's business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The transaction has been refunded. It takes the credit card processor a couple of days to close the case an return the funds. Please see attached document below:

Review: I originally purchased a dress from their website for $398. Their website states that if you find an authorized retailer selling at a lower price and report w/in 2 weeks of the order, they will credit you the price difference + an additional 6%. It took me no less than 5 phone calls and 2 weeks before these actions were taken, even though I reported it within a day of ordering and long before the dress had even shipped. That credit that I finally received over 2 different transactions was $80. I then needed to return/exchange the dress for a smaller size. I rec'd a return authorization from them and sent it back. When I had trouble re-ordering from their website because I was unable to access the credit they had given me, I called them and they said they would take care of it by phone. They also have a policy of charging $10 for a re-order. At the end of completing the phone transaction it was stated and I understood that they would be charging me that $10, which I authorized with my credit card. Within 5 minutes of hanging up, I received an electronic email receipt and had been charged me $90. I immediately called them back and walked them through what I knew was an administrative error. Since they had credited me that $80 on the first credit they were essentially just showing that I had a $318 credit left, then deducted the $10 and charged me the $90, putting the dress price back to $398. When I explained that they should only charge me $10 because the lower price should apply (it's the same dress, just a smaller size), the salesperson understood, stated the credit card authorization hadn't even gone through yet, and would send this up to a [redacted] and get this fixed. This was not the first time I had been told this before, in my previous dealings with them. In addition to this issue, there was an issue related to the fact that I had originally wanted to order the smaller size and had been told that I couldn't. When I found out that I could, and then had to pay for return shipping + the $10 fee, the salesperson committed to sending me an email giving me a complimentary pair of shoes. I have never received the email. She told me she would call me back to let me know the $80 price issue was fixed, yet she never did. Two days later I checked my credit card statement and it has not been fixed. I called the store back again and asked to speak to a [redacted] about this situation. They said they would have a [redacted] call me, and when I asked for a [redacted]'s name, they told me that it was their policy not to give that information out. I have absolutely no confidence that I will ever hear back from a [redacted], given the previous history I have had with them on these two orders. I have subsequently read reviews from other consumers about their horrible service as well. I have filed a claim with [redacted] for this charge but would like to pursue this with Revdex.com as well.Desired Settlement: I have no expectations that they will change their business practices, so at this point I want my bill adjusted correctly without me having to make another call to this establishment, I want the re-ordered dress shipped promptly, and I will be done with this merchant!

Business

Response:

Hello,The dress was shipped out on May [redacted], 2015, via [redacted], tracking [redacted]. The item was delivered and signed for by the customer on May [redacted], 2015.Additionally, the disputed amount has been refunded as of May [redacted], 2015. Confirmation of refund is as follows:Refund (Unique Transaction ID # [redacted]) Thank you,- Missesdressy Customer Support Team

Review: [redacted] of June: Received a clutch bag, Micky London/SILK SHEETS green metalic $100, and the beadwork was broken. I complained to Missesdressy in 24hours on the day via email.

[redacted] of June: They admitted the mistake and suggest me $20.00 store credit but I did not accept it because do not want to contribute their sales anymore and asked replacement.

[redacted] of June: They just told me that the clutch has been completely sold out from stock.

[redacted] of June: I asked to refund some percentage of the price since they sold [redacted] grade products with original price.

After [redacted], I just got an email via automatic reply system which always same context.

What I am irritating mostly is that

though I totally followed their rules ( in 24hours complaint via their webpage after getting parcel),

their response is always so slow and impolite, sometimes only an automatic reply despite I told them that I need to get a solution as soon as possible since I wanted to use the bag soon.

However, at this moment, I still do not get an answer and even never hear apologize for 2weeks.

This is almost a fraud. So irritated and disappointed their impolite attitude for customers.Desired Settlement: Refund me at least 40% of the price since they sold [redacted] grade products with original price without any notice

and no customer care for the problem.

This is almost a fraud.

Anyway it is cheaper than getting a replacement for the item or refund me all of price (Taxes in Finland €22,45 & The clutch $100 & shipping $39 & shipping for return to US)

and I have to tolerate this quality then.

Business

Response:

04/**/2014

[redacted] placed an order with MissesDressy for 2 handbags. At the time of her purchase, one handbag was advertised as “usually ships within 5 - 7 business days”, while the second was advertised as “Special Order, usually ships within 6 - 8 weeks.”

04/**/2014

[redacted] emailed MissesDressy requesting both items be shipped together when ready.

5/**/2014

The handbag that was advertised as a special order piece had a delayed ship date. [redacted] requested to be refunded for the item, as she no longer wanted to proceed with it.

5/**/2014

Refund issued for delayed item in the amount of $53.00 USD

Refund (Unique Transaction ID # [redacted])

5/**/2014

The item in question was shipped via DHL; tracking# [redacted]

6/**/2014

[redacted] contacted MissesDressy regarding missing beads from the handbag she purchased. Ath that time she made 2 requests:1. Ship a replacement bead2. Refund of $20.00 USD

6/**/2014

MissesDressy received and relayed the following response from the designer to [redacted]:

“As it has been over 5 weeks since this item has shipped, it is hard for us to access if this was a bag defect or if it simply was damaged while being used. If it was defective, why wasn’t this reported immediately, as more than 5 weeks have gone by without any report. This time we want to try to accommodate, as we appreciate our collaboration with Misses Dressy. However, as that item is sold out currently, we do not have any replacement pieces. If the customer would like to exchange the bag for another, we can help accommodate this, this time. However, going forward we will generally not be able to honor claims made after 5 days of receipt of goods."

6/**/2014

[redacted] responded to the email by saying the following:

"Then you should refund me at least 40% of the price($40) since you sold [redacted] grade products to me and I have to tolerate with this grade anyway $40 is cheaper than getting a replacement for the item."

6/**/2014

MissesDressy refunded [redacted] $20.00 USD.Refund (Unique Transaction ID # [redacted])

Resolution:

7/*/2014

A second refund of $20.00 USD was issued to the customer; totaling $40.00 for the handbag.

Refund (Unique Transaction # ID [redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Just one thing, they told you a lie.

------------------------------------------------

5/**/2014

The handbag that was advertised as a special order piece had a delayed ship date. [redacted] requested to be refunded for the item, as she no longer wanted to proceed with it.

------------------------------------------------

>this is WRONG, [redacted] of May, I got an email from Missesdressy below after I made all the payment.

-------------------------------------------------

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That's why the shipping date was delayed.

I really do not understand why they told you such a lie.

That cancellation was happen by their own carelessness.

But thank you very much for your great help.

If it had not been for your strong support, I could not have gotten $40 refund

since they are so rude to customers as I could see many review from your web.

Sincerely,

Review: Ordered a dress on October * for an event on October **. On the website it indicated the dress would ship in three days. Two days before the event they told me that the dress was out of stock that was after being told previously that it was shipped.Desired Settlement: Want my mine back plus aggravation costs.

Review: Hi -

I ordered 5 pairs of bridesmaids shoes for a wedding in April. I called their customer service line and spoke to [redacted] ext. [redacted] to cancel the shipment on 2/*/14 when I was informed that this order could be cancelled and that I would receive a confirmation of cancellation on Monday 2/**/14. On Sunday 2/*/14 I received a notification that my order could not be cancelled because it was a special order. I checked my receipt that I received when I ordered the shoes and there is nothing in writing stating that my shoes were a considered a special order and that I could not cancel the order. I called their customer service line again and spoke to [redacted] another customer service associate who told me there was an issue with the designer and that is why I never received my shoes yet; I once again told her that I no longer wanted the shoes and that I would appreciate a full refund because I never received the package. She told me that she would forward me the notification of cancellation once again and that I would receive the correspondence that MissesDressy was sending to the designer to notify them to cancel the shoe order. I was told I would receive this information on Monday 2/**/14 and I did not receive any communication from them. I followed up yet again this afternoon and the shipping [redacted] informed me that they weren't canceling my order because it was a special order. Once again I informed him that there was no written communication to me that this was a special order. He forwarded me to another [redacted] and I was told the same thing. At this point I want my $250 dollars refunded to my account because it has been over 6 weeks and my cc was charged and I still have no shoes. I think this company is a fraud and all of a sudden no longer carries this shoe online. I want my money back and I don't want other consumers to have to suffer.Desired Settlement: I would like a full refund for all of the shoes.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

01/**/2014

[redacted] placed 2 orders with MissesDressy for 6 pairs of bridal shoes. At the time of her purchase, these shoes were advertised as “Special Order, Ships within 6 - 8 weeks.”

02/**/2014

[redacted] contacted us requesting to cancel both orders. She was informed this was not possible, as all items purchased were special order items.

02/**/2014

[redacted] filed a chargeback with her bank on both purchase orders.

02/**/2014

MissesDressy entered a no contest plea.

02/**/2014

- [redacted] was refunded $200.00 via Chargeback Settlement for the first order; Unique Transaction ID [redacted].

- [redacted] was refunded $50.00 via Chargeback Settlement for the second order; Unique Transaction ID [redacted].

Review: Dear Sir or Madame,

I am writing to express my frustration with the poor service I received from the Missesdressy company.

I had originally made an order of 3 dresses for a total amount of 1674.00 US Dollars unfortunately because of bad customer representative advices I ordered the wrong sizes at the beginning and the 2 dresses I received first were delivered too big.

After receiving the two dresses I called the customer service and wrote emails saying to change the size of the next delivery for the dress No 3 to a smaller size (6) as it would be too big like first delivery with the 2 dresses and this would mean I would have to send it back without even trying and this would cause me inutile shipping cost.

I received an Email confirmation from the company that the adjustment of the order was successfully, however I received the dress with the wrong size - which was not the adjusted size as confirmed via email and on the phone.

After several calls with the customer center and emails going back and forth I am very frustrated and asked them to credit the full amount of the order back to my credit card for the following reasons:

- Adjusted dress not sent (need to send the dress immediatly back without trying - additional shipping cost)!

- Delivery too late (after the event)

- Bad customer service (waiting for ages on the phone and receiving wrong information)

They keep sending me their policy and tell me, that the adjustment of the size could not be done, because it was too late! But I had received the confirmation on July * - that the order was adjusted. Now they dont let me sending the dress back because they say it was a "special order" - which I cant find in any of my confirmation emails & how can it be a special order when I received the wrong size?! - I actually loose 538 US Dollars for a dress I did not order and cant wear!

I really hope you can help me with this complaint.

Sincerely, [redacted]Desired Settlement: I hope I can get a full refund of the order! As I dont want to order anything from this company anymore. But worst case - I want to be able to return the dress as I cant do anything with it.

Consumer

Response:

At this time, I have been contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Dear Sir or Madame,I contacted Missesdressy several times and I was always talking to the Sales Representative I mentioned in my request. I kept sending them the email verification I received from missessdressy adjusting the Size of the dress but after the last email from her I did not hear back from her again. She tolld me that the verification email I sent must have been re written with a different date as she could not find it in her records. I sent her print screens of the emails sent - but nothing happened. I am honestly shocked. I tried to contact them again and they keep sending me their policies and telling me that this was a special order and they wont take the dress back. I cant see that in any confirmation emails that this should have been a special order. I am very frustrated and do not know what to do.I hope you can help!Many thanks in advance.Kind regards[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Some background on this purchase:This customer placed an order for 3 dresses. 1 out of the 3 was a special order dress.Our store policy regarding returns is as follows:"You may return your dress to us within 3 business days of receiving the package. We will issue you a store credit for the cost of the item, which will be valid for 1 year. We are only able to accept returns on Dresses (excluding Bridal Gowns) and Shoes, and the item must be in original condition, unworn with tags attached. Bridal Gowns, Jewelry, Handbags, Undergarments, Swimwear, Bridal Accessories and Sunglasses are not eligible for return. In addition, Special Order items, Sale items, and items purchased in our Showroom are not eligible for return. "Please note our policy clearly states special order items are not available for return. Special order items are items that are specifically manufactured by the designer based on customer requests. The customer was fully aware he could not return the special order item.Regarding the 2 other dresses, which were both returned by the buyer, we did follow our policy and the customer did receive store credit for those returned items.We have not breached our promise with the customer and followed our store policy as it is written on our site.

Review: I ordered a dress from this company. I followed the online measurements and ordered the size according to that. I was very concerned about the size because it did say on the website this was a final sale item. Upon receiving the item the dress was HUGE! I called the company right away to ask if there was anyway possible to return the dress or at least get credit to buy something else since I totally cannot wear it. The first lady I worked with said no. I asked to talk to a [redacted]...I never cursed, raised my voice or even acted/sounded upset. I simply begged for them to help me so I could at least get something for the money I had spent. Upon speaking to The [redacted] I was quickly treated very rudely. She snapped at me and when I was kindly asking to please help me and make some kind of exception in mid sentence she hung up on me. I could not believe the rude and inappropriate behavior of a [redacted] to a customer.....let alone a customer who was never ever one little but upset or rude. Please help. Please!!!!!!!!Desired Settlement: I would like to be able to return the item for the price I paid or ay the very least get store credit .

Business

Response:

Hi [redacted],

First and foremost, I would like to extend my deepest apologies for the way you were treated by a member of my staff. This is not something we condone at MissesDressy, and I can assure you appropriate action will be taken to prevent experiences such as yours.

Generally, final sale items are not returnable (for refund or exchange). Most of our designers (roughly 90%) follow identical sizing measurements, and that what we base our online measurement guide on. Some designers are known to cut items based on their own measurements, and we note that on our site.

Having said that, I will allow you to return your item for store credit in the full amount of your purchase ($178.00 USD) with no deductions. I will have my shipping [redacted] email you an RMA# to make your return. Once your item reaches our warehouse and passes inspection for wear, I will credit your MissesDressy account with $178.00 in store credit. Store credit can be used on any purchase, greater than or less than the purchase amount. Store credit is valid for up to 6 months from the date of its issuance.

Once again, I do apologize for your poor treatment. Hopefully your next experience will be a pleasant one.

Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not yet received the return notice from the company. When I receive that information I will accept the agreement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

The RMA# number with detailed instructions was emailed to the email account associated with your MissesDressy account ([redacted])

In any case, I went ahead and re-emailed it to you.

Review: On May 2014 I bought a dress from this site for $318.00. When the dress arrived I was shocked by the color for it was completely different to the one they advertise. On the website the "Ombre chiffon gown" ( Majestic Purple ) model LF17004 , looks gorgeous because the color is very bright and it fade on the bottom. Well the fading is almost not noticeable because the tone of the color its different and the dress looks like it have been expose to the sun for weeks. In other words it looks old and sad. I called customer service and tried to see if there was anyway I could change the dress . I explained that for family issues I couldn't get the dress in those "3 days" absurd and very convenient return policy they have, but the person in customer service was heartless. They advertise this dress in pictures showing colors that will attract the customers, the customer will buy the dress and once you buy the dress you are trap because even if they let you return , this is going to be for a credit in their store, you will never have your money back.

Unfortunately I trusted that the site will send what they advertise because the dresses are very expensive and on the "About Us" site link they advertise that " The focus of MissesDressy is to make customers happy" .. well the color is a lie as it is customer happiness and satisfaction. There is not a warning about the color can be different than in the photo and I believe its very convenient with their return policy they have, after all it doesn't matter if they sell something they don't have ...they will have the customer money anyway. Also this dress have 3 reviews and they all say the dress its amazing, so I went and wrote my review which is bad for then of course and I'm still waiting to see it, because its not there. So its evident they lie about the reviews too.

I have been now reviewing the reviews on many dresses and still I cant find a negative one. I wonder if not even one of all the people complaining on the Revdex.com didn't write a negative review in their website.Desired Settlement: They should advertise what they have or at least put a warning about the colors.

They should not lie about the happiness and satisfaction of the customers, because its evident that this business is just about the money they can get.

They should change the return policy and give the customer a little more time to return the product counting with the fact that the customer will never have the money back and it will be just a store credit.

Business

Response:

It seems the customer used a different name on her purchase order account, for I am unable to locate her purchase order using her name or email address. I would very much like to resolve this matter. If you can contact the customer on our behalf, requesting the purchase order number or correct full name on the purchase order, we would be more than happy to resolve this matter as soon as possible.

Review: I purshased a dress from MissesDressy on 12/**/2013 for the amount of $590.00 Order # [redacted]. I didn't receive the dress until Friday December [redacted] and I contacted Misses Dressy to notify them that I was returning the dress so I could follow their return policy. I received notification from Missess Dressy on Friday December [redacted] at 6:34 pm (When UPS, FedEX and USPS were closed) that I could get reimbursed for a 1st time purchase if I returned the dress by Sunday December [redacted]. On Saturday December ** at 12:22 pm I took the dress to the UPS store and paid $24.75 to send it back (I have receipt confirmation from UPS store if needed). I didn't receive a call or received confirmation from Misses Dressy so I contacted them via email on Wednesday January [redacted] to inquire about the returned dress. I received an email on Thursday January [redacted] that Misses Dressy had given me store credit in the amount of $590.00. I contacted them via phone on Friday January [redacted] to see why they were giving me store credit since I had followed their strict return policy time line. I was promised by the person on the line (Ext [redacted]) that I would be reimbursed in full. I also received confirmation via email on the same day that my account was in 'refund' status. I didn't get refunded and by Friday February [redacted] I had lost all faith in Misses Dressy. I asked my husband to contact Misses Dressy on my behalf and he was told that they were not going to refund me the $590.00 after they had already agreed to do so. The person on the phone was very rude to him and kept interrupting him everytime he tried to speak. He advised Missess Dressy that we would take further action because of their inability to follow their own return policy. After that conversation I received an email from Misses Dressy advising me that they had never put the account in refund status and that they will not refund me. (I have all email communication if needed). I replied by advising misses dressy that I had followed their strict return policy and I had returned the dress the day after I received it. I advised them that we would be taking further action as well. As of this day I have not received any refund or other communication from Misses Dressy. I feel I'm being taken hostage by a company does not deliver the service it advertises and I don't want to spend any of my hard earned money on their poor service.Desired Settlement: I'm requesting the full $590.00 refund on my credit card as I was promised on January [redacted].

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

12/**/2013

[redacted] placed an order with MissesDressy. At the time of the order, the item was advertised as ships around December [redacted], 2013.

12/**/2013

The item was shipped via USPS; tracking# [redacted]

12/**/2013

Item was delivered.

12/**/2013

[redacted] contacted MissesDressy saying the dress did not fit right and she requests a return.

12/**/2013

MissesDressy issued [redacted] an RMA# to make a return.

01/**/2014

The dress was returned to MissesDressy.

Resolution:

In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:

Refund in the amount of $500.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a dress (order[redacted] ) in October. When delivered it did not fit my daughter. After numerous emails and phone calls, they agreed upon a return for full refund. I spoke to a girl named Melly back and forth on the phone and email.

She told me I had to ship the dress back with a return date no later than Nov **, which I did. They sent me a confirmation that they received the dress on Nov 18th and wanted to issue store credit. I immediately emailed Melly and was assured it was just a form letter and the credit would be issued very soon.

As of now, I still don't have my money back. I have spent countless hours on the phone (when they don't hang up on me its a treat), emails, live chats and to be honest, and really losing my cool. They have stolen $650 from my 17 yr old daughter!!!!!!!!

I want my money back ASAP. I am going to be talking to the police to file charges of fraud if I do not hear from them very soon.

I followed all of their return instructions to the letter, and they are still screwing me around for my money back. Not a happy customer!Desired Settlement: FULL REFUND OF MY DAUGHTER'S $650 IMMEDIATELY VIA PAYPAL (THE WAY I PAID THEM).

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Missesdressy.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a very expensive dress from Missydresses. I followed the size chart when placing my order. The dressed arrived and didn't fit. The very strict return policy is returning the dress within 3 days of receiving it. This time frame is very unrealistic. The three days had already past so I wanted to check with a company that does alterations to see if I could still keep the dress and wear it. The company said that wasn't possible so I contacted Missydresses to return the dress or exchange the dress. I had to call twice and never did receive a phone call back. I then emailed Missydresses and got a rude response back on how strict their policy was. Very poor customer service. [redacted]Desired Settlement: I would like my full refund to my credit card and I return the dress.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

###-###-####

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

04/**/2013

[redacted] placed an order with MissesDressy. At the time of her purchase, the item was advertised as “usually ships within 5 - 7 business days.”

04/**/2013

The item shipped 3 business days later via USPS; tracking# [redacted].

05/**/2013

The item was delivered and signed by “[redacted]”

6/**/2013

[redacted] waited 34 days to contact MissesDressy to address a fitting issue. At the time MissesDressy had advertised a return policy that allowed customers to make an exchange as long as they contacted MissesDressy for an RMA number within 3 Business days of it having been delivered.

Regarding [redacted]’s case, MissesDressy did not breach its contractual promises to the customer. [redacted] knowingly allowed her right for an exchange to expire, as she should have known from 5/**/2013 that the dress did not fit. Based on the fact that [redacted] waited 34 days to contact MissesDressy for an exchange based on sizing issues, no further resolution can be offered at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Really it took a year to get back to me?????? And I only had three days to return a dress. WOW!!!!

Sincerely,

Review: I placed an order for a dress on October *, 2015 with a guaranteed arrival date of December *, 2015 just in time for a party I was planning on wearing it to. I called the Friday before it was expected to arrive to ensure it would arrive on time and the women on the phone said they just recieved the dress in NY and would be sending it out for delivery that same day and should arrive on time. It is now December [redacted] and I have yet to receive the dress and did not get to wear it to my intended event. I tried calling customer service but they continue to hang up on me each and every time. I sent an email complaining about their service but still nothing.Desired Settlement: I want my dress delivered within the next business day and a cash refund on my dress.

Review: My daughter ordered a prom dress online on March [redacted] and Misses Dressy promptly charged my credit card $350. They then told my daughter that the dress was not in stock nor would it ever be in stock. They wanted her to chose another color or take store credit. My daughter said no, and requested a refund. As of June *, 2014, I have not received a refund on my credit card, despite their claims to the contrary. I have made many attempts to call and resolve this, but I keep getting the run around about how they are waiting for the refund code authorization. My daughter has also emailed them to complain about the missing refund. As of June *, 2014 they still owe us $350.Desired Settlement: I want my money back immediately.

Business

Response:

This customer ordered a dress on 3/**/14. The dress was ready for shipment on 3/**/14, therefore we captured the payment in the total of $350.00 from her Visa. Due to an identical purchase order from another customer on 3/**/14, this customers dress was incorrectly shipped to the 2nd customer. In turn leaving us without a dress to ship to [redacted], complainants daughter.

Review: I bought a dress on June *, 2015 ( today is July *) Misses dressy called me 5 days later to advise me that the dress is no longer available. I asked for a full refund - they notified me that it would take 7-10 business days to process a refund and I was okay with that although it seemed bizarre that they would need so long in today's day and age. Shortly after I received an e-mail from Missesdressy offering me a $100 store credit for my inconvenience. I patiently waited the 10 days and called them to inquire about my refund which I still had not received they advised that they had not yet processed my refund because they were waiting my reply to the e-mail offering me a $100 credit (no where on the e-mail did it say that they had paused the processing of my refund pending my reply)- I was very upset and asked to speak to the manager who was not available, I asked that the refund be processed immediately and I wanted a phone call confirming as such ( I had to call back and confirm the next day because they did not call me) and I was told I had to wait another 10 business days. Well......its been another 10 business days and guess what no refund - I called again to ask all the agent could tell me was that it is being processed. Again I asked to speak to a manager who again is too busy. So to recap I bought a dress that they did not have and they kept my money ( its been just about a whole month!!!)Desired Settlement: I just want my money back. Its a lot of money that they have been sitting on for the past month. They sold me a dress that is not available - I never received anything from them.

Business

Response:

Hello,We sincerely apologize for the delay in your refund. Your account was mistakenly put in refunded status, prior to the actual refund.We went ahead and closed the dispute with your credit card company and accepted full responsibility.Once again, we sincerely apologize for any inconvenience this may have caused

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,