Misses Dressy, Inc.

Case
#: ***
Consumer Info: *** *** Business Info: Missesdressy.com
*** *** *** *** *** *** *** ***
*** *** *** ** *** *** *** *** ** ***
***
***
Missesdressy.com is currently under new managementWe take any and all complaints against Missesdressy.com very seriouslyAs we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new
12/**/
*** *** placed an order with MissesDressyAt the time of the order, the item was advertised as ships around December ***,
12/**/
The item was shipped via USPS; tracking# ***
12/**/
Item was delivered
12/**/
*** *** contacted MissesDressy saying the dress did not fit right and she requests a return
12/**/
MissesDressy issued *** *** an RMA# to make a return
01/**/
The dress was returned to MissesDressy
Resolution:
In an attempt to come to a mutual agreement, we would like to offer *** *** the following:
Refund in the amount of $

Hello,The dress was shipped out on May ***, 2015, via ***, tracking ***The item was delivered and signed for by the customer on May ***, 2015.Additionally, the disputed amount has been refunded as of May ***, Confirmation of refund is as
follows:Refund (Unique Transaction ID # ***) Thank you,- Missesdressy Customer Support Team

Revdex.com:
At this time, I have not been contacted by Missesdressy.com regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I received my dressPlease note that the case has been resolvedTHANKS!!!!
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

My daughter ordered her senior prom dress March **, from Misses Dressy Reta from Misses Dressey asked what school and the date of the prom The delivery date at that time was March **, The delivery date was then changed times after that After the 2nd one- we requested a refund so she could order another dress so it would come in on time The dress wasn't even made according to Reta - so no reason there could not be a refund Reta absolutely refused to refund After myself, my ex husband and my daughters phone calls to Reta pleading for a refund- she stated the prom is the ***- she will get the dress by the *** Anyone that has been in this situation knows that you need atleast a day or for adjustments in case it does not fit right We again asked for a refund and she hung up on me, my daughter and my ex husband (her father)
Since we could not get a tracking number nor even speak to customer service, my ex husband (her father) being out the $somethi

Ordered from online MissesDressy.com Called before I ordered to ask questions Was told that the size I needed that there was only left in that size in stock I was not told that this was a special order and there are not refunds OR store credit I received the dress today, does not fit my daughter (there sizing charts do not reflect true size) too smallI called about returns and was told I cannot return a special order I informed "Liza" that I did not place a special order She stated that once you place the order (money is now paid) that your receipt specifies "special order"
Fraudulent practice

Hello,This was refunded via Chargeback Settlement; Chargeback Settlement (Unique Transaction ID # ***)Please see the following attachments for additional proof of refund

My story with Missesdresses.com starts back in April I was looking for an occasion dress online and have come up with this website though a google engineI putchased a dress, as according to the sale assistant it was ready for an immediate shipping and by all means I will receive it before my wear dateUnfortunately, it didnt happenMy shipment was postponed initially for daysc then by and finally after week of hearing different lies I decided to cancel my order, as I would definately would arrive on timeI asked for a refun, however I was told that according to their policy I will be eligible obly for 50% refund or they can issue a store credit valid for one yearAt that moment, I decided to go with a store credit as I didnt feel any suspiciousAfter couple of days, I received a refund on my expedited shipping and an email with a store credit confirmationI guess, that made me blind and believe everything is fineI should have read all the reviews on an independent s

I ordered a dress on line and realized it would not be delivered to me till after the date of my daughters prom It said may **Her prom date was may ** Filling out the order formIt ask the date of the event I figured it would be available since when I ordered it said one left in stock I immediately called and asked the lady who answered about the delivery date and asked her if I could pay extra to expedidite it She said no and I should have realized before hittig the order button that it wasn't going to be there on time She told me to pick something else They had nothingI went thru numerous dresses and they said they were out of stock I asked her to just cancel my order She said no and I could have store credit I called within min of ordering She said she could cancel my order and order something else but I told her she didn't have anything in her size she hats our policy She said she already sent the money to the designerThe website said was in stock

Hi,There seems to be a misunderstanding here, as the information I have in front of me does not coincide with the customers complaint.This customer, [redacted], placed an order for 3 dresses:SM115870 $278.00SM214844 $398.00MN61413R $498.00Both SM115870...

& MN61413R have been ordered with the designer, and are scheduled to depart the designers warehouse sometime this week. The 3rd dress, SM214844, was cancelled as per the customers request and she was issued store credit on the spot to proceed with another item. I will attach evidence of all above stated claims.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have called to cancel only a few hours after my order! My order was placed at 1am on the [redacted] & I called at 9am that same day and asked to cancel & they company said they would not cancel. The representative on the phone kept telling me to choose different dresses, I did not agree to that. I later received an email stating that I'm being issued a store credit for one of the dresses. I no longer want to deal with this company, a store credit is not the answer. I just want my money refunded as this order was not even processed, nor shipped at the time that I have called. I have never heard in America at these day & age of any company that would not cancel an order that has not even been processed yet!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  However, this matter has been resolved only because my bank issued me a refund on my credit card.  Misses Dressy states that I did not contact them between 1/* and 1/**, and this statement is false.  I did in fact chat with them online, as well as call them in order to cancel my order before it was shipped because no one could provide me with information on when I would receive the item and my credit card had already been charged. This is why I shipped the item back immediately, and would not accept store credit since I had made it clear, before the item was shipped, that I wanted a refund on my credit card and not store credit since I cancelled my order before it was shipped.  I was told on the phone that I would receive a full refund, and when I did not get it within 3 business days, I called again I was put on hold and hung up on.  This is when I filed the complaint with the Revdex.com as well as my credit card company.  For the official record, we can consider this case closed as I have a obtained a refund via my credit card company and am satisfied.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is misleading.  I  provided [redacted] with the [redacted] tracking number ([redacted]) previously.  For that matter,  Missesdressy, notified me that they received the gown in good condition and wanted to give me store credit for it rather than a refund.  [redacted] states that they are waiting for them ([redacted] Missesdressy) to respond.  I opened a dispute against them through [redacted].  [redacted] says that I am entitled to a full refund under their ([redacted]'s) customer protection program. They ([redacted] Missesdressy) are still dragging their feet and have not refunded my money.I wonder how many others, who have not pursued a refund to the extent that I have, have ended up stuck with cheap merchandise at an exorbitant cost?  You need to investigate this company's business practices.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
My last correspondence with this business was an e-mail I received on Jan [redacted] stating:
Hello,
Thank you for contacting us!
We wish to inform you that your refund is still being processed. We
apologize for the delay...

and inconvenience this may have caused. We will
be forwarding an urgent follow up on your concern to the appropriate
personnel. Please be assured that our representative will contact you as
soon as possible for the updates with regards to your refund. We highly
appreciate your understanding and patience on the matter.
Please feel free to contact us if you have any questions or concerns.
Sincerely,[redacted]
I also received anautomated  e-mail stating that I was credited store credit on Feb [redacted], which is completely unacceptable as they previous told me they would refund my credit card.  I tried to call them about this but they did not answer the phone.  Since then, I disputed the charge with my credit card company which has credited my account pending further investigation.  I have not heard anything from the company since.
Thank you!
[redacted]

At this time, I have been contacted...

directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Dear Sir or Madame,I contacted Missesdressy several times and I was always talking to the Sales Representative I mentioned in my request. I kept sending them the email verification I received from missessdressy adjusting the Size of the dress but after the last email from her I did not hear back from her again. She tolld me that the verification email I sent must have been re written with a different date as she could not find it in her records. I sent her print screens of the emails sent - but nothing happened. I am honestly shocked. I tried to contact them again and they keep sending me their policies and telling me that this was a special order and they wont take the dress back. I cant see that in any confirmation emails that this should have been a special order. I am very frustrated and do not know what to do.I hope you can help!Many thanks in advance.Kind regards[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did call the store to place an order.  When you order a prom dress or any other dress each dress has a number that will identify it.  (I learned this after I had ordered the dress, but the women who was taking my order knows this)  So when I called and gave her the dress number her response to me was I don't have that number give me another number.  I said I did not have another number.  I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number.  She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock.  But all she kept saying was give me another number.  So I said let me look at your website and see if I can find the dress.  When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress.  I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for.  So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom.  She said ok that is the dress you want and then continued to repeat you can't return custom order dresses.  I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you.  This was coming from a warehouse already made.  My other concern I mentioned to her was that I needed the dress by May [redacted]   The prom was a week later and I wanted it in time incase it needed alterations.  She said if I did not get the dress by then I would get a full refund.  So she sent me the email as my receipt and I sent it to my daughter.  She got right back to me to say Mom it is the wrong dress.  I called the store right back and said there was a mistake and the wrong dress was ordered.  All she said was sorry no returns. I said I just ordered it an hour ago, you can't cancel it.  It had not been shipped or was probably not even processed yet.   So I tried to reason with her and asked for a [redacted].  No one got back to me so I called about an hour later and she ended up hanging up on me.  So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do.  They told me no worries this is crazy you should get your money back.  When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress.  But that I gave them the number of the dress.  I gave her the number because she did not tell me that the number I gave her was out of stock.  Not keep asking me for another number.   When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one.   Not keep asking me for another number?    Yes after two days of being on the phone they did say they would let me exchange the dress for another dress.  Their store is in NY and we live in MA.  The nearest dress store from us is about an hour away.  Again she had already tried on many dresses and this is the one she wanted.  She had saved her money all year to purchase the dress she wanted.  So to have to go and look again is not easy.  Most of the dresses are picked over and you can't get them in time.  Also most of their dresses are not around here.  You can't just pick a dress off the internet and expect it will fit and you like it on you.  Please ask any 17 year girl how hard it is to find the right prom dress. So we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time.  We did do that twice and both times they could not get the dress for us. Yes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out.  Not give me another number.  I would have ended the call right then and there.  I also asked them for the tapes of our conversation and they refused to give them to me.  So I was  working with [redacted] on getting my money back, they could keep the dress and sell it in their store.   According to the credit card company I was to send them a letter telling my side of the story.   Then they could come back with theirs.  Which they did, then cc got back to me to say I needed to return the item and rebut my side again.   Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it.  Then he said no he could not give me the dress because I could not sell a designer dress.  This is not a "designer dress"  again yes it has a designer name but it is manufactured and sent out to all kinds of stores.  They never did call to say the dress was in because he said I was disputing the case.  After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to.  [redacted] again said to me he would not tell me anything about the dress until I dropped the case.  I said I would not drop it until I know the dress came in on the date it was suppose to.   So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it.  Then the next day I get an email from the store stating they are sending the dress.  It is now June.  So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it.  That is wher they are saying I refused it.    After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store.    So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted.  They should have said from the beginning that the dress was not in stock.  Not try and confuse me to order and other dress.  I know they say they have been fair with their  dealing with me, but if they were honest in the beginning I would never have ordered this dress.  So my daughter was out $718.00 and out a prom dress.   We had to at the last minute buy another dress off the rack.   If I was told by the cc  that I would have to follow their policy no matter if I was right.  I would have just taken the dress and had my daughter wear it.  But this is not what was told to me and the store never called to say the dress was in.  Yes I do have the dress now, because I can't use a store credit.  My daughter was a senior in high school no more proms.  So I said I would take the dress and I will try and sell it if I can.    But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me.  I know the response is suppose to be six days and we still will not be home by then.  So I am sending this letter.  I will send the other info as soon as I get home.Thank you,
[redacted]?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dress was in stock for that dress style and that size for 477.99. The price match information did not state the designer had to agree that the dress be sold for that amount. Your "new policy" is ridiculous to say the least. In your response, you admit that the other website is an authorized dealer for this designer so all of your policy rules applied to this price match. Your company honoring the price match policy should have nothing to do with any forfeiter of rights to sell his dresses. You sold his dress for the price he stated of 478.00. It is your company who should honor the price match and refund me the 6% back. That has nothing to do with a designers set price. As for understanding, the only thing I understand is that your company does not honor its own policies and procedures. The confusion is on your part and I DON'T appreciate the run around.  Refund the $28.68 back to my credit card as you rightfully should and we can end this "confusion" as you call it and never have to deal with one another again.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,As you stated the price match is available for any dress sold by an authorized US reseller. The reseller MUST be an authorized reseller and MUST be authorized to sell the item for that price. They MUST have the item size/color in stock.We contacted the designer, and as per...

their response, while [redacted] is an authorized reseller of tony bowls, they are NOT authorized to sell the item at a discounted price. Our designer are very strict with pricing, and do not allow any of its authorized resellers to undercut another reseller. In order to issue the price adjustment, we must first get authorization from the designer to discount the item. If the designer does not agree to the discounted price, we would be breaching our contract with the designer, and further forfeit our right as an authorized reseller.I apologize for the confusion regarding the matter and appreciate your understanding.