Misses Dressy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We called them with all the information and they told us they will not work with us. They said for us not to return the dress because they will not accept it, at the point that she ( [redacted]) will not even give us the return address.
They will not give me the money back nor they will give me an store credit. They said that was final so I guess I lost my money to the most expensive dress I ever bought and the most poor quality one.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I have not yet received the return notice from the company.    When I receive that information I will accept the agreement.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been...

contacted directly by Misses Dressy, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They sent the dress regardless of everything and refuse to take it back for as a return.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Case #: [redacted]
 
Consumer Info:                  [redacted]                                       Business Info:      Missesdressy.com               
                                                [redacted]                                                  [redacted]
                                        ...⇄ [redacted]                                   ...⇄ [redacted]
                                        ...⇄ [redacted]
                                        ...⇄ [redacted]
 
 
 
Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.
 
03/**/2014
[redacted] placed an order for a dress. At the time of her purchase, the item was advertised as “usually ships within 5 - 7 business days. Along with her purchase, she requested we ship it 1 day express. Additionally, her wear date was 4/**/2014.
 
04/**/2014
[redacted] contacted MissesDressy regarding her order and requested it be cancelled. Her request was rejected based on the fact the dress was on schedule to arrive by her wear date.
 
04/**/2014
The item was shipped 1 day express via USPS; tracking# [redacted]
 
04/**/2014
The item was out for delivery. A notice was left by USPS, as no authorized recipient was available.
 
04/**/2014
The item was unclaimed at the post offic and shipped back to MissesDressy.
 
04/**/2014
[redacted]’s account was credited with $398.00 in store credit. This amount reflects the price of the dress alone, as shipping costs are not reimbursed.
 
 
The confusion here seems to be, when [redacted] chose 1 day shipping, she mistakenly assumed the item would be delivered the next day. The advertised “ships within 5 - 7 business days” is not the time it takes to ship to her destination, but the processing time it takes to complete her order for shipment. Once the dress was cleared for shipment, it was correctly shipped via 1 day express.
 
 
 
Resolution:
In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:
 
Refund in the amount of $398.00.

Order Number: [redacted] (Required: Refund)
Order Date: Sunday ** March, 2016
Shipped To: [redacted] Products: 1
Order Cost: $400.0
Ordered dress as stated above. Website indicated dress was available, so I paid for expedited shipping as my event was April [redacted]. Todate I have not received dress nor a refund. I continually call and emai, regarding the status of my refund, and I received the automated response "we apologize, it is taking unusually long to process". Interesting their website states the will not charge your card until item ships. That was not true. I want my refund. The basically stole my $

Hello,There seems to be an error. This complaint has already been responded to via the Revdex.com. The customer was issued a store credit on 12/**/2014, which was used in the purchase of a replacement dress.Please be kind enough to mark this complaint as satisfied.Thank you &...

Happy Holidays,- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved
 
My claim is not about your policy. One more time you are twisting all this problem. My claim is because you sold me something different from what you advertise. Your policy may be abusive but we all know any business have the right to write the policy they want.  Now the right you don't have is to sell something you don't really have because the dress looks absolutely gorgeous on the picture you advertise and what I received was a very quality and poor looking dress.
$318.00 is very expensive for me and its very frustrating when you pay that amount for a dress you cant use, not return nor exchange.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

We have already complied with your dispute and refunded you in full with no deductions.The purchase you made a reference to from February was already decided by your credit card company and was awarded in our favor. You opened a chargeback with your credit card company, and after a months long investigation, the chargeback was awarded in our favor.There was absolutely nothing wrong with the dress you purchased in February, and im sure you know this to be true, as you went ahead and placed a second order with us after you were disatisfied with your first purchase.We have been fair and honest in our dealings with you, as we refunded your original complaint with a full refund.

Case...

#: [redacted]
 
Consumer Info:                  [redacted]                                   Business Info:      Missesdressy.com               
                                                [redacted]                                       [redacted]
                                                [redacted]                                                              [redacted]
                                                [redacted]
                                                [redacted]
 
 
Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.
 
 
01/**/2014
[redacted] placed an order for a dress, totaling $592.00 USD. At the time of her purchase, the dress was advertised at “usually ships out within 5 - 7 business days.”
 
01/**/2014
MissesDressy was notified by the designer that its inventory count was incorrect, and subsequently, they were currently sold out of the dress in question. They offered a new ship date; mid febuary.
 
01/**/2014
MissesDressy emailed [redacted], notifying her of the delay.
 
01/**/2014
[redacted] contacted Missesdressy and requested her order be cancelled.
 
01/**/2014
MissesDressy emailed [redacted] to apologize for the delay and provided [redacted] a list of similar styles to replace her original selection. Please see below:
Hello [redacted],
Thank you for contacting us.
The following dress styles are available to order and can be processed and out
for shipping in as little as 5-7 business days. If you would like to place an
order for this dress we recommend that you do so as soon as possible because we
cannot guarantee stock on a last piece item:
Tony bowls 114715 Green/ 10 - 1 left
La Femme 18421 Peacock/ 10 - 1 left
Tony Bowls TBE21383 Red/ 10 - in stock
Tony Bowls TBE11417 Light Coral/ 10 - in stock
La Femme 18670 18670 Opal/ 10 - 1 left
Allure 7029 Red/ 10 - in stock
La Femme 18441 Gold/ 10 - 1 left
We would be happy to help you place your order. Please give us a call at 
[redacted] . You can also contact us via Live Chat and a representative will
be able to assist you.
Sincerely,
MissesDressy.com
[redacted]
[redacted]
 
 
01/**/2014
[redacted] requested we place an order for her from one of the dresses on the list MissesDressy supplied her with. Please see below.
 
[redacted] [redacted] [redacted]
 
01/**/2014
MissesDressy credited [redacted] account with $592.00 to continue with a new dress.
 
01/**/2014
[redacted] placed an order for a new dress (valued at $450.00) using her store credit balance. Her remaining balance is now $142.00.
 
01/**/2014
MissesDressy shipped out her new dress via USPS; tracking# [redacted].
 
01/**/2014
Item was delivered.
 
 
Resolution:
In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:
 
As we already shipped out a dress valued at $450.00, we would like to refund the customer the remaining balance of her store credit. Total refund of $142.00 USD.

Revdex.com:At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to the business, I was refunded on 4/*/15 for the required amount. however, it is 4/**/15 and my credit card still does not show the refund. I called my [redacted] and they have no record of a refund being made and stated it only takes 7-10 days. I have no reason to disbelieve my credit card company but every reason not to trust a company that has been deceitful in the past. Therefore, until the refund has been credited to my original payment method ([redacted]) I will keep this complaint open, thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I wanted to order a dress from missesdressy.com. My debit card was not accepted and I sent money transfer. The store policy mentioned it as one of the payment options and did not mention it would be automatically converted to nonredeemable amount expiring in 6 months. The email with money transfer instructions that I got from missessdressy.com (May *, 2013) did not mention either that the money would not be redeemable or a subject to expiration in 6 months. I was promised to get a confirmation email once the store has processed the transfer. I send the money transfer for USD 318 on May *, 2013, but I never got an email from missesdressy.com confirming they received my money. I contacted them on May * and May ** and their representative re-assured me that I would get a confirmation as soon as the transfer was processed. I waited a few more days and I contacted them via online chat on May **. A customer service representative confirmed that missesdressy.com received my money and the money became available as a store credit. However, as soon as they admitted during the live chat to have processed the money transfer, they also informed me that the dress that I had planned to order was already sold out and it would be available in around 6.5 weeks ("July [redacted]"). I had an upcoming event on July *, 2013 and the shipping time offered by missesdressy.com was too late to get the dress on time for the event, so I did not place an order. I contacted missesdressy.com again recently and asked for refund. They said that the store credit was about to expire and that refunds required a management approval. They responded to my phone call on November **, but the CS representative claimed not to be able to locate any data about me in the system. She claimed not to be able to locate any data by my email address, by name, or by amount and she advised me to contact them via email again. I sent another email with all the details about the transaction, but I did not get any response. So I attempted to call again on November **. I called twice and I was put on hold immediately both times. I initiated a live chat. During the chat I was informed missessdressy.com had no option to issue the refund, because "the store credit was not used for so long". They collected my money but refused to issue a refund even though no merchandise was ever ordered or sent. They failed to inform me clearly about the consequences of sending money transfer.Desired Settlement: Full refund to the original method of payment (transfer to a bank account)

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

My apologies, but I am unable to verify the validity of her claim.

Resolution:

In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:

Store credit in the amount of $318.00. This store credit can be used on any purchase greater or less than the total amount of future purchases. The store credit will be valid for 1 year from the date of its issuance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The event for which I originally needed a dress was almost a year ago and I don't foresee a need to buy a dress from missesdressy.com in the future. Therefore I'm asking for a full refund to the original method of payment (bank transfer) or to my [redacted] account ([redacted]). Note my email address has the letter o, not the digit 0 as stated in the business' response.

In case Missesdressy still have trouble verifying my claim despite using the correct email address, I'm attaching the data for the bank transfer, which they did previously confirm to have received.

Sincerely,

Business

Response:

Hi [redacted],

I sent you $318.00 to your [redacted] account. Please see the transaction details below:

Payment Sent (Unique Transaction ID # [redacted])

Sent to:

[redacted] (The recipient of this payment is Non-U.S. - Unverified)

Email:

Amount sent:

-$318.00 USDFee amount:

-$3.18 USD

Net amount:

-$321.18 USD

Date:

Jun **, 2014Time:

07:56:43 PDT

Status:

Completed

Subject:

Resolution of Revdex.com complaint #[redacted]

Note:

Resolution of Revdex.com complaint #[redacted]

Funding Type:

[redacted] Balance

Funding Source:

$321.18 USD - [redacted] Account

Review: I Ordered a prom dress from Misses Dressy, and was assured by them that I would have the dress by April [redacted] 2015, On Monday of that week (4-**-2015) I called to ask about tracking information....Nothing... Same thing on Tuesday the [redacted], they still insisted the order would drop ship to my door no later than the request date they gave. Wednsday call again and no tracking, So I tracked down the supplier of the dress and they informed me that no one from misses dressy had asked them to rush this order or anything close to that, and this place is in Turkey. So I had them cancel the order because we was not going to receive the dress before the date. then I called to misses Dressy and let them know I stopped the order, to which they had no problem with, so I asked for my money back, and now they are delaying in returning my funds, and giving me the run around about it. Please Help!!!!!Desired Settlement: I paid $1,307.00 dollars for a Dress with these guys and would like to have my money back Now.

Business

Response:

Hello,There seems to be an error. According to our records, this customers refund has been processed 5 days ago. The refund confirmation code I have on file is as follows:Refund (Unique Transaction ID # [redacted]) If this is not correct, please contact us immediately and we will have our processor check with the credit card issuing bank.- Missesdressy Customer Support Team

Review: I ordered a dress ( order no [redacted]) on Dec[redacted] 2013 $668.80 and was advised the order was received and would be processed and provided card details for payment . However I was subsequently notified by email on December [redacted] that the dress in question was sold out and discontinued , an alternative dress color and alternative dresses were suggested for consideration . I advised by email on the [redacted] that none were suitable and asked for a refund .

I was advised by email on December [redacted] that my order cancellation refund request would be submitted to upper management for approval . I emailed the supplier on January [redacted] for a refund update and advised them that the order was not infact a cancellation as per their email of December [redacted] but that they had sold out of the dress and could not provide it as it was currently discontinued .

I was emailed on the [redacted] to advise that my order was cancelled and that the charge on my credit card would be voided and would be reflected in my account in 1-2 working days .

I have subsequently called on 3 occasions to request a refund and was initially advised that a store credit had been completed in error and a refund would be forth coming , I called on January [redacted] and was assured by [redacted] that an oversight regarding the refund had been made and it would be in my bank account within 5 days . On returning from a vacation I called again on February [redacted] asking to speak to [redacted] , was advised she was busy and would call back . I again explained the situation and was assured by [redacted] that [redacted] would call back and a refund would be forthcoming . No call or email has been received in regard to the refund and no refund has been made to my bank account.

It seems that the company is determined to keep the funds and force me instead to accept a store credit despite assurances to the contrary despite their inability to supply the goods and not as a result of an order cancellation as they started to include in later emails .Desired Settlement: Refund the full value of $668.88 with immediate effect and provide the customer service they attest to in their website .

This refund is requested as the ordered item could not be supplied by Misses Dressy despite been available on their site and was not an order cancellation on my part .

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

12/**/2013

[redacted] placed an order for a dress.

12/**/2013

MissesDressy was informed by the designer that their inventory count was incorrect, and subsequently they were sold out on this particular size and color.

12/**/2013

[redacted] was offered any and all available colors in her size, which she rejected in her own right and requested the order be canceled.

12/**/13

MissesDressy issued [redacted] with $688.80 USD in store credit to proceed with any other items.

Resolution:

In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:

Full refund in the amount of $688.80 USD.

Review: I ordered a dress on 7/**/13 and it said there was one available. I double checked with a representative thru email that it was in stock and not a special order dress although their site will clearly state when a dress is special order. The representative verified that it was in stock and not a special order 2 hours prior to me ordering the dress. She also stated that the notification area after selecting size and color would state if it was a special order. It did not, it only stated that there was one available and it would ship around 8/**/13. There was no mention of special order anywhere. I have the emails from the representative saved and forwarded them back to the company but they are refusing to cancel my order saying that it was a special order. I was canceling because I found a dress I liked better on their site. I contacted the call center to explain the situation and cancel the order. The person I spoke with advised me she would put in a cancellation for that order and told me to go ahead and order the other dress. They are also stating that they will not accept a return on the order once it does ship which their site says they offer full refunds. They keep stating that it was a special order when that is incorrect. That is false advertising and fraud.Desired Settlement: Cancel order and refund my money or accept the return and refund my money.

Business

Response:

[redacted] has placed 2 orders with us and one order was cancelled and refunded on 8/**/2013.

The second order was shipped to her on 8/**/2013 and she emailed us on 08/** saying "I have decided to keep the dress and have it altered "

Review: I recently ordered a WEDDING GOWN (Beaded V Neckline Gown by Voyage by Mori Lee Item #6767 by Voyage by Mori Lee (Fall, 2013) for $622.00 online from missesdressy.com, when viewing the item I wanted to purchase it gave options for size and color, gave details about price, shipping, delivery and payments, and then gave specifications about returns. The item itself specified that there was "3 days exchanges & store credit" so I bought the dress. I received the dress and it unfortunately did not fit properly after going by the measurements from the site. I called customer service to find out how I could exchange for the next larger size. The woman on the phone explained that the return policy excluded WEDDING GOWNS and that there was nothing they could do about it. Upon returning to the site to review the return policy I found that to be true here: [redacted], BUT the specific item I ordered did not say it was excluded from the return policy and again said "3 days exchanges & store credit" nor did it say final sale when checking out from the site. I also found that ALL of the wedding gowns on this site say "3 days exchanges & store credit" on the item themselves. And looking further into shipping info here: [redacted] its says nothing about exclusions on WEDDING GOWNS as far as returns. I believe that this is inaccurate representation of information and any person would have made the mistake of purchasing from them thinking there was "3 days exchanges & store credit". Missesdressy.com claims that "Customer satisfaction is our number one priority! If you're not completely satisfied with your purchase, contact us within 3 days and we'll accept the return for exchange or store credit." With that said I would have just liked a larger size in the dress I ordered at least, or be given refund/store credit for the $622.00 I spent on my gown.Desired Settlement: Exchange for the next largest size in the dress I ordered, to alter, if possible and if it is in stock. OR refund or store credit for the $622.00 I spent.

Business

Response:

Hello,There seems to be an error. This complaint has already been responded to via the Revdex.com. The customer was issued a store credit on 12/**/2014, which was used in the purchase of a replacement dress.Please be kind enough to mark this complaint as satisfied.Thank you & Happy Holidays,- [redacted]

Be very wary buying a dress from Missesdressy. I found a dress on the Missesdressy website and purchased it, understanding that I could only return it in a 3-day window of receiving it for an exchange or store credit only. Based upon international shipping, I should have received it within a week.
TWO weeks go by, and I keep wondering where my dress is. I receive an email stating that because my billing address is different from my shipping address, I need to provide them with an authorization form. No problem, except for the fact that they had waited TWO WEEKS to email me this notification. The website said that I was supposed to receive my dress in a week’s time! I had paid international shipping to ensure that I would receive it on time, but international shipping isn’t much good when they delay two weeks to ship it!
I wish that were the least of my problems. I received the dress shortly thereafter, only to find that the dress I received was different from the one pictured on the website. Not a completely different dress altogether, but it had an extra band of sequins that was not featured in picture. The—now four bands—of sequins were much darker than the picture as well, and changed the entire style of the dress. I called them—understanding that typically they don’t do refunds—and requested that they would make an exception this time, since the dress pictured on their website was different from what they received. I sent them in a photo of the dress I received, along with the link to the dress pictured on their website. Regardless, they did not budge. They still offered me a store credit, but if I had known the dress I would have ACTUALLY been receiving, I would have never ordered from them in the first place. I have one year to claim my store credit, but I am extremely skeptical of buying any more from their website. Because here’s the catch: the dress I buy with the store credit is a final sale. No more store credit or exchanges after that. What if I receive a different dress again? My trust with this company is broken.
I am disappointed how Missesdressy handled this situation. I was hoping they would be more professional and offer to remedy the situation in a proper way. (Before I sent back my dress, they did offer to throw in a pair of shoes and a bra for the “inconvenience” of my situation. It was a nice gesture, but a pair of shoes and a bra don’t amount up to the $300+ dollars I spent on a wrong dress and shipping.)
Unfortunately I would have to not recommend purchasing from Missesdressy. There are much classier establishments out there such as [redacted] and [redacted]. They offer refunds and are willing to work with you. Do yourself a favor, avoid the headache, and do not purchase from Missesdressy.

Review: I ordered a prom dress for my daughter, I gave the woman the number of the dress and what it looked liked, she said she did not have the number but kept asking me to give her another style number. I told her this was the only number I had, when I looked on the website I found the dress, but it did not show the whole dress. She did tell me the policy. But after I received the email on the order I noticed it was the wrong dress. When I called back 1 hour later they would only say sorry you ordered it and we can't return it. It has already been ordered. I tried to work out something with them, but they just kept chanting we can't do returns on special items. Then I went to my credit card to get some help and because of this they did not tell me my dress was in. So they never sent me the dress. Then about two weeks ago after I asked if they had the dress, they said they would not tell me until I dropped the suite against them. Then all of a sudden they sent me a note to say they are shipping me the dress. Well [redacted] Credit card told me not to accept it because I was given a note to return the dress while this was happening with the dispute so I told [redacted] I would not accept it. Now I just got a letter from [redacted] saying they can't do anything for me. I am out of $718.00 and no merchandise.Desired Settlement: I would like them to just refund me my money. At this point the prom is over we did not have a dress for it, I can't use a merchandise credit because it is a prom and bridal store. Ihave no need for either one. My daughter is a senior in High School. I just want my money back. They can sell that dress at their store. They would not be losing any money.

Business

Response:

Hello,The customer placed an order for a dress over the phone with our sales rep. After placing the order with the designer, the customer called us and requested to cancel the order. It was explained to the customer, that canceling the order was not possible. The customer then made the claim that the sales agent ordered the wrong dress for her. We reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering process. The agent ordered the exact dress the customer ordered. We contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with another. To keep the customer happy, we decided to issue her a store credit to continue with another dress. The customer later contacted s saying the dress she wanted was sold out in the color and size. And therefore would like to cancel her order and be refunded. We again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designer. But we agreed to allow the customer to continue to use her store credit to make a replacement purchase. after a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refund. Let me preface this by saying missesdressy.com advertises more than 10,000 dresses from over 100 designers. The customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the charges. We explained the situation to her credit card company for there review and investigation. Before a decision was made, the customer contacted us requesting us to ship the item. We told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card company. The customer contacted us several times after with the same request, without first closing the dispute. We later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favor. We contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchase. The customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped items. We shipped the item, as any delay in shipment could reverse the decision of the chargeback. The item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favor. She once again stated that she did not wan the dress and had no use for store credit. As per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargeback. The item was reshipped, delivered, and signed for by the customer. See below:[redacted]

We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfied. The dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did call the store to place an order. When you order a prom dress or any other dress each dress has a number that will identify it. (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number. I said I did not have another number. I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number. She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock. But all she kept saying was give me another number. So I said let me look at your website and see if I can find the dress. When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress. I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for. So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom. She said ok that is the dress you want and then continued to repeat you can't return custom order dresses. I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you. This was coming from a warehouse already made. My other concern I mentioned to her was that I needed the dress by May [redacted] The prom was a week later and I wanted it in time incase it needed alterations. She said if I did not get the dress by then I would get a full refund. So she sent me the email as my receipt and I sent it to my daughter. She got right back to me to say Mom it is the wrong dress. I called the store right back and said there was a mistake and the wrong dress was ordered. All she said was sorry no returns. I said I just ordered it an hour ago, you can't cancel it. It had not been shipped or was probably not even processed yet. So I tried to reason with her and asked for a [redacted]. No one got back to me so I called about an hour later and she ended up hanging up on me. So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do. They told me no worries this is crazy you should get your money back. When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress. But that I gave them the number of the dress. I gave her the number because she did not tell me that the number I gave her was out of stock. Not keep asking me for another number. When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one. Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress. Their store is in NY and we live in MA. The nearest dress store from us is about an hour away. Again she had already tried on many dresses and this is the one she wanted. She had saved her money all year to purchase the dress she wanted. So to have to go and look again is not easy. Most of the dresses are picked over and you can't get them in time. Also most of their dresses are not around here. You can't just pick a dress off the internet and expect it will fit and you like it on you. Please ask any 17 year girl how hard it is to find the right prom dress. So we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time. We did do that twice and both times they could not get the dress for us. Yes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out. Not give me another number. I would have ended the call right then and there. I also asked them for the tapes of our conversation and they refused to give them to me. So I was working with [redacted] on getting my money back, they could keep the dress and sell it in their store. According to the credit card company I was to send them a letter telling my side of the story. Then they could come back with theirs. Which they did, then cc got back to me to say I needed to return the item and rebut my side again. Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it. Then he said no he could not give me the dress because I could not sell a designer dress. This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores. They never did call to say the dress was in because he said I was disputing the case. After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to. [redacted] again said to me he would not tell me anything about the dress until I dropped the case. I said I would not drop it until I know the dress came in on the date it was suppose to. So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it. Then the next day I get an email from the store stating they are sending the dress. It is now June. So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it. That is wher they are saying I refused it. After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store. So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted. They should have said from the beginning that the dress was not in stock. Not try and confuse me to order and other dress. I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress. So my daughter was out $718.00 and out a prom dress. We had to at the last minute buy another dress off the rack. If I was told by the cc that I would have to follow their policy no matter if I was right. I would have just taken the dress and had my daughter wear it. But this is not what was told to me and the store never called to say the dress was in. Yes I do have the dress now, because I can't use a store credit. My daughter was a senior in high school no more proms. So I said I would take the dress and I will try and sell it if I can. But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me. I know the response is suppose to be six days and we still will not be home by then. So I am sending this letter. I will send the other info as soon as I get home.Thank you,

[redacted]?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Once again, I am sorry to hear that you were left completely unsatisfied with your purchase. But I fail to see how we are ultimately responsible for the outcome of your situation. Before placing your original order with the Customer Service Representative (Note: they are customer service reps, not Sales reps. They do not receive any commission or incentive to push you towards a purchase. They are strictly there to assist you in answering questions or complete a purchase) our policy regarding special order items was explained to you. If it wasn't, it is still your responsibility as a consumer to review our store policy before making any purchases. Our policy, in the very first paragraph, specifically states that returns are met with store credit, and that special order items cannot be canceled or returned.The item you originally placed an order for is a special order item, and the designers require payment upfront before entering the order into the system. As we placed the order for you with the designer, the funds were immediately debited from our account. This is precisely why we do not allow for cancelations on special order items. We then allowed you to proceed with another item (while we have already been charged for another dress) to replace your previously unwanted item. The replacement item, in the size and color you required, happened to be sold out and you were asked to choose another item. So just to clarify, your originally ordered item was available for purchase. your replacement item was sold out.You were asked repeatedly to chose another item, because we could not offer you a refund, as the item you originally ordered was available. You refused and proceeded to charegeback the purchase with your bank. Your bank conducted an investigation and based on the information provided by both parties, determined you were 100% liable for the purchase. While banks require little documentation from consumers regarding chargebacks, ALL information acquired by the seller must be supported by documentation attesting to its validity. Even after we were notified of the outcome of the investigation, we still offered you the chance to proceed with another item. You mistakenly took that kind gesture as an attempt to deceive you into accepting an item to close the chargeback. As per your bank, we were required to ship your originally placed item. We did just that, and you refused the package. After refusing the package you were informed by your bank of the outcome, and again proceeded to pursue a refund. Our policy was explained, the investigation was concluded, and we once again offered you the option of choosing another item. You once again refused, and based on the conditions of the chargeback we were required to reship you the item (on our account). And that is how we got here today.We have been very reasonable throughout this ordeal, and offered you fair options even when we did not have to. We did not have to offer you a replacement item after you placed your order for a special order item. We did not have to offer you a replacement item after the chargeback was decided in our favor. We did not have to re-ship you your refused item, until you made arrangements to pay for reshipment. But we did all that.Once again, I am sorry you were left completely unsatisfied with your purchase and have no further use for this dress. But we have been more than fair in our dealings with you and do not feel we owe you a refund of any kind.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] Dear Thank you so much for taking the time to handle thisissue. But at this point we are just goingback and forth.My point was I really would like to have a copy of theconversation that I had with the women I ordered the dress from. I did not call to say I did not want the dress. I called to say there was a mistake made. I agree with the gentleman regarding the store policy, but Iwas told by the women that they did not do returns on customer orders, (I didsay to her that I thought a custom order was something you get measured for andit is made for you). She never reallycorrected me, but kept saying this over and over again. This dress is manufactured and sold to manyProm stores.I did speak to three other stores regarding the issue ofplacing an order with the designer store. I was told that if I was a customer that had called within 24hrs thenthey could cancel the order from the designer without any issues. The item was not shipped or even processedwhen I call them back 1 hr. later to explain that there was a mistake. The store would not have lost any money. Even if they had to take a credit. They order thousands of dresses each day fromthis designer. They could have used thatcredit. Again the mistake was I called and gave a specific number forthe dress when the women looked up that number she should have seen that thedress was sold out. She then should havesaid to me this dress is no longer in stock. But what she did say to me was I don’t have that number give me anothernumber. On the phone tape you would haveheard me say I don’t have another number all she kept saying was she neededanother number. As I have repeated manytimes and the [redacted] of the store has not once addressed this. Then she kept saying give me anothernumber. I had originally ordered thisdress from another store. They called methe next day to say the dress was out of stock. But I could call other stores because some stores may have the dress instock. So this is where I got the numberfrom. (Each prom dress has a stylenumber that you use no matter where you get the dress from. So if the woman had said to me the number isout of stock I would have said thank you very much and hung up. (I did not know this about the numbers untilI spoke with my daughter and another store. When I gave the number and she said she did not have it I had no ideaabout the number system) But she continued with her give me anothernumber. So on the slip was anothernumber I gave that one to her. But Ilater found out that was the store’s store number). So that is when I went on their website tosee if I could find it. I told her whatthe dress looked like. She should havealso said she was not a sales rep, but a customer service person that just doeson line orders. She would not have anyexperience as to what these dresses are all about. So I looked up the dress on their website Isaid I wanted a mermaid bottom but all I was seeing was a model with half thedress showing. I said I think this is theone, the top looks right but the waist because that is all I was seeing lookeda little different. Again I said doesit have the mermaid bottom. She said isthis the dress you want. This is wherethey continue to insist that I gave them the number came from. I did not call up and give them that numberoriginally. So I again said if it is themermaid style then that is the one I want. So she went and ordered it. It was not that I changed my mind decided not to take thedress. It was the decision that it was not the dress I discussed with her onthe phone. So that was my reason to askthat I not want this dress. Yes I was asked to choose another item. And we did so, but unfortunately the dressesshe picked where not available. Like Ihave mentioned to them (again they are in the business and must see this allthe time) A girl will come in and try onmany many dresses and find the one she wants, that looks good on her andfits. So unfortunately, we did not havethe time to travel an hour away to try on more dresses and then find out theydid not have it. Plus they are in NewYork and we are in Massachusetts. Notall the stores carry the same dresses for you to go and try on. And if the policy is you have to keep thedress you order then you have to be darn sure that is the dress you want. So after they refused to cancel the dress, yes I did call mycredit card company and I was told by their reps that this should not be aproblem and to get the paperwork started. Again this is a $718.00 dress that my daughter saved her money for. So after the long process of going back andforth with the credit card company I was told in June that even if I had wonthe case then I still had to abide by the store. When I asked the credit card company why Iwas not informed of this policy (I did ask them how the entire process went,and they admitted that they should have told me this) I have also spoke to themdue to the fact that they don’t have anything in their website or have hadanything on any documentation to say that they need to follow the storepolicy. But I was also explained that 9times out of 10 the merchant will just refund the money. The store never informed me that the dress was there, ittook six weeks to get to their store. Soagain it was not processed that day or shipped. Their statement to me was they were not going to tell me anything untilI had dropped my suit. But I did notlearn this until again in June. The promwas May [redacted]. I did not refuse the dress on my own. I received a letter from the credit cardcompany asking if I had the merchandise and if I did I need to return it. I sent them a letter stating that I had neverreceived the merchandise. And was nevernotified that it had come in. So out ofcuriosity I called the store to see if the dress did come in on April [redacted]like they said it would and I was told they could not give me the info until Idropped the case. I wanted from themproof of the date the dress came to their store. The women had said to me if it came in afterMay [redacted] then I would get a refund. So again I was told they could not give meany information. I called the creditcard company and told them this they told me to document it. Then the next day I get an email from the storestating that they are sending out my dress. I told them not to because this was still going on. So I called the credit card company again andthey told me to refuse the dress. Thena few weeks later I was told that no matter the outcome I had to go with thestore policy. As I explained to the creditcard company since they made me refuse the dress I was once again breaking astore policy of refusing the dress. Sothe rep from the credit card company got on the phone and asked if they wouldresend the dress. Because now I waspaying for it and did not have the dress.So in the end, we can continue this, but it is their wordagainst mine unless I can get the taped conversation. But they are not willingto do this. They don’t want to take anyresponsibility for a mistake on their part when they should have right from thestart to say that the dress was out of stock. If they had just used those five words I would not be out $718.00, andmy daughter would have had a dress for the prom. If they think they were being fair, then theyneed to take a better look at their system. Like I mentioned above I had contacted three other stores in my area andthey all said they would have cancelled the order with the designer, especiallysince I called right back after ordering the dress. At this point, they are never going to admit their part inthis and it seems like everyone is going with their policy. I justwant others to be aware that when they do call this store to order somethingthey need to know that this is not a sales rep but a person using a computerthat has no idea what they are ordering for people and that they are not familiarwith the items that they sell. Thank you, [redacted] I am sending you the order slip from the first store I ordered the dress from (this is where I gave her the number for the dress) but they told me they could not get the dress but to try another store. The other slip is the email I got from Missess Dressy on the day of the orderThe third slip is the one I got from the credit card company asking me to return the merchandise, which I did send them back the response that as of 5/*/15 I never did receive my dress. The fourth slip is the resonse I got back from credit card company from my initial despute.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 10-**-15, I ordered a pair of shoes. On 10-**-15, MissesDressy emailed and said the shoes I ordered were out of stock and to contact a representative. I called at 4pm the same day and spoke with a woman and told her I wanted a refund to my credit card. She said I would receive an email with the status of my refund. On 11-*-15, I emailed MissesDressy inquiring about the status of my refund. They replied the same day stating: "Your account has been put in "refund" status and it is being processed. Any funds that are being held by your bank (pending payment shown on your statement to Misses Dressy) will be released.." On 11-*-15, MissesDressy emailed saying I had a store credit. I attempted to call them and it took 4 tries to actually talk to someone. The person who answered the phone could barely speak english. They said they were in "shipping" and I asked to speak to someone in customer service. I had to repeat myself several times. They said they would transfer me and nothing happened. I then emailed them the same day stating I had requested a refund, not a store credit and to refund my credit card. They emailed me back the same day stating: "We wish to inform you that your refund is still being processed. We apologize for the delay and inconvenience this may have caused. It's taking a little longer than usual. We will be forwarding an urgent follow up on your concern to the appropriate personnel. Please be assured that our representative will contact you as soon as possible for the updates with regards to your refund. We highly appreciate your understanding and patience on the matter." On 11-**-15, I emailed them again asking where my refund was. They replied the next day stating: "We sincerely apologize for the delay. Your refund is already in queue for processing. You will be notified via email as soon as the refund has been completed. Your patience on this process is greatly appreciated." It is now 11-**-15, almost 1 month since my order and I still have no refund.Desired Settlement: Refund my credit card in the amount of $75.00.

Consumer

Response:

At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]