Misses Dressy, Inc.

Review: I ordered a prom dress for my daughter, I gave the woman the number of the dress and what it looked liked, she said she did not have the number but kept asking me to give her another style number. I told her this was the only number I had, when I looked on the website I found the dress, but it did not show the whole dress. She did tell me the policy. But after I received the email on the order I noticed it was the wrong dress. When I called back 1 hour later they would only say sorry you ordered it and we can't return it. It has already been ordered. I tried to work out something with them, but they just kept chanting we can't do returns on special items. Then I went to my credit card to get some help and because of this they did not tell me my dress was in. So they never sent me the dress. Then about two weeks ago after I asked if they had the dress, they said they would not tell me until I dropped the suite against them. Then all of a sudden they sent me a note to say they are shipping me the dress. Well [redacted] Credit card told me not to accept it because I was given a note to return the dress while this was happening with the dispute so I told [redacted] I would not accept it. Now I just got a letter from [redacted] saying they can't do anything for me. I am out of $718.00 and no merchandise.Desired Settlement: I would like them to just refund me my money. At this point the prom is over we did not have a dress for it, I can't use a merchandise credit because it is a prom and bridal store. Ihave no need for either one. My daughter is a senior in High School. I just want my money back. They can sell that dress at their store. They would not be losing any money.

Business

Response:

Hello,The customer placed an order for a dress over the phone with our sales rep. After placing the order with the designer, the customer called us and requested to cancel the order. It was explained to the customer, that canceling the order was not possible. The customer then made the claim that the sales agent ordered the wrong dress for her. We reviewed the recorded phone call between the customer and our agent, and found no fault in the ordering process. The agent ordered the exact dress the customer ordered. We contacted the customer, who then recanted her claim by saying she is no longer interested in that dress and would like to continue with another. To keep the customer happy, we decided to issue her a store credit to continue with another dress. The customer later contacted s saying the dress she wanted was sold out in the color and size. And therefore would like to cancel her order and be refunded. We again explained to the customer that we cannot cancel orders as the order has already been placed with the designer, and we are held to continue that order with the designer. But we agreed to allow the customer to continue to use her store credit to make a replacement purchase. after a couple of hours, the customer contacted us once again saying all the dresses she is interested in are sold out and she wants a refund. Let me preface this by saying missesdressy.com advertises more than 10,000 dresses from over 100 designers. The customer then said she would be disputing the charge with her credit card company.The customer did in fact file a chargeback with her credit card company and attempted to dispute the charges. We explained the situation to her credit card company for there review and investigation. Before a decision was made, the customer contacted us requesting us to ship the item. We told her, we would be more than happy to ship her the dress, but she must close the dispute with her credit card company. The customer contacted us several times after with the same request, without first closing the dispute. We later got a response from her credit card company, informing us that her chargeback was invalid and that we should continue to ship the item to the customer, as they will be closing the dispute in our favor. We contacted the customer with this information, informing her that her item is ready for shipment and if she would like to continue with another item, we would honor her store credit and allow her to make a replacement purchase. The customer told us that as far as she is concerned, the chargeback investigation has not been determined and she would be refusing any shipped items. We shipped the item, as any delay in shipment could reverse the decision of the chargeback. The item was shipped, and the customer did infact refuse the package. We contacted the customer and informed her that the dispute has been closed in our favor. She once again stated that she did not wan the dress and had no use for store credit. As per the terms of the chargeback decision, we are committed to the customer and are required to re-ship the purchased item or face a reversal of the chargeback. The item was reshipped, delivered, and signed for by the customer. See below:[redacted]

We have been fair and honest in our dealing with the customer, and attempted to go beyond our policies multiple times to keep her satisfied. The dispute was decided in our favor by her credit card company, and she is responsible to uphold her end of the sales contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did call the store to place an order. When you order a prom dress or any other dress each dress has a number that will identify it. (I learned this after I had ordered the dress, but the women who was taking my order knows this) So when I called and gave her the dress number her response to me was I don't have that number give me another number. I said I did not have another number. I looked at an order sheet I had from another store and gave a number that was on the order sheet (which was actually that stores, store number) so she again kept saying give me another number. She should have been able to pull the first number up I gave her and should have seen that the dress was out of stock. But all she kept saying was give me another number. So I said let me look at your website and see if I can find the dress. When I looked up the dress all that popped up on my computer was the dress, but it was just the model in half the picture only the top of the Two piece dress was showing with the waist of the bottom of the dress. I had also told the women I was looking for a two piece dress that had a black top and a polk a dotted bottom but it was a mermaid style dress I was looking for. So when I found this dress on their website I said I believe this is the dress but I want the mermaid bottom. She said ok that is the dress you want and then continued to repeat you can't return custom order dresses. I said this is not a custom order dress because custom order dresses are something you get measured for and they make it for you. This was coming from a warehouse already made. My other concern I mentioned to her was that I needed the dress by May [redacted] The prom was a week later and I wanted it in time incase it needed alterations. She said if I did not get the dress by then I would get a full refund. So she sent me the email as my receipt and I sent it to my daughter. She got right back to me to say Mom it is the wrong dress. I called the store right back and said there was a mistake and the wrong dress was ordered. All she said was sorry no returns. I said I just ordered it an hour ago, you can't cancel it. It had not been shipped or was probably not even processed yet. So I tried to reason with her and asked for a [redacted]. No one got back to me so I called about an hour later and she ended up hanging up on me. So after trying again a few more times, and not getting anywhere I deciced that I was going to contact my credit card company to see what they could do. They told me no worries this is crazy you should get your money back. When they said that they reviewed the phone tapes, [redacted] the [redacted] had stated that yes I had said I wanted the mermaid style dress. But that I gave them the number of the dress. I gave her the number because she did not tell me that the number I gave her was out of stock. Not keep asking me for another number. When a girl picks out a prom dress after trying on 100's of dresses when she finds the one she wants that is the one. Not keep asking me for another number? Yes after two days of being on the phone they did say they would let me exchange the dress for another dress. Their store is in NY and we live in MA. The nearest dress store from us is about an hour away. Again she had already tried on many dresses and this is the one she wanted. She had saved her money all year to purchase the dress she wanted. So to have to go and look again is not easy. Most of the dresses are picked over and you can't get them in time. Also most of their dresses are not around here. You can't just pick a dress off the internet and expect it will fit and you like it on you. Please ask any 17 year girl how hard it is to find the right prom dress. So we would have had to which we did go back to the store look for another dress, then go home call the store and see if they had it and could get it in time. We did do that twice and both times they could not get the dress for us. Yes I did ask for a charge back, because I felt one that the sales women did not do her job in telling me that the first number I did give her was the correct number, she should have just said from the beginning that the dress was sold out. Not give me another number. I would have ended the call right then and there. I also asked them for the tapes of our conversation and they refused to give them to me. So I was working with [redacted] on getting my money back, they could keep the dress and sell it in their store. According to the credit card company I was to send them a letter telling my side of the story. Then they could come back with theirs. Which they did, then cc got back to me to say I needed to return the item and rebut my side again. Before I had called the credit card company I had said to [redacted] the [redacted] that fine I would just take the dress and try to sell it. Then he said no he could not give me the dress because I could not sell a designer dress. This is not a "designer dress" again yes it has a designer name but it is manufactured and sent out to all kinds of stores. They never did call to say the dress was in because he said I was disputing the case. After I got the letter from CC to return merchandise I called again to see if the dress had indeed come in on the date it was suppose to. [redacted] again said to me he would not tell me anything about the dress until I dropped the case. I said I would not drop it until I know the dress came in on the date it was suppose to. So I called CC to let them know of this conversation and they told me that he was wrong and not to worry about it. Then the next day I get an email from the store stating they are sending the dress. It is now June. So I called the CC again and they told me to refuse the dress because I had already sent a note stating I did not have the merchandise and I was suppose to return it. That is wher they are saying I refused it. After doing all the things I was suppose to do thru the cc I was llater told even if I won or lost the case I had to follow the policy of the store. So right now it is a he said she said because they can come back and say I gave them the number of the dress, but like I tried to tell them, I did give the original number of the dress we wanted. They should have said from the beginning that the dress was not in stock. Not try and confuse me to order and other dress. I know they say they have been fair with their dealing with me, but if they were honest in the beginning I would never have ordered this dress. So my daughter was out $718.00 and out a prom dress. We had to at the last minute buy another dress off the rack. If I was told by the cc that I would have to follow their policy no matter if I was right. I would have just taken the dress and had my daughter wear it. But this is not what was told to me and the store never called to say the dress was in. Yes I do have the dress now, because I can't use a store credit. My daughter was a senior in high school no more proms. So I said I would take the dress and I will try and sell it if I can. But I would still like to return the dress and still get my money back.I do have paperwork, but unfortunately I am on vacation and don't have anything with me. I know the response is suppose to be six days and we still will not be home by then. So I am sending this letter. I will send the other info as soon as I get home.Thank you,

[redacted]?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Once again, I am sorry to hear that you were left completely unsatisfied with your purchase. But I fail to see how we are ultimately responsible for the outcome of your situation. Before placing your original order with the Customer Service Representative (Note: they are customer service reps, not Sales reps. They do not receive any commission or incentive to push you towards a purchase. They are strictly there to assist you in answering questions or complete a purchase) our policy regarding special order items was explained to you. If it wasn't, it is still your responsibility as a consumer to review our store policy before making any purchases. Our policy, in the very first paragraph, specifically states that returns are met with store credit, and that special order items cannot be canceled or returned.The item you originally placed an order for is a special order item, and the designers require payment upfront before entering the order into the system. As we placed the order for you with the designer, the funds were immediately debited from our account. This is precisely why we do not allow for cancelations on special order items. We then allowed you to proceed with another item (while we have already been charged for another dress) to replace your previously unwanted item. The replacement item, in the size and color you required, happened to be sold out and you were asked to choose another item. So just to clarify, your originally ordered item was available for purchase. your replacement item was sold out.You were asked repeatedly to chose another item, because we could not offer you a refund, as the item you originally ordered was available. You refused and proceeded to charegeback the purchase with your bank. Your bank conducted an investigation and based on the information provided by both parties, determined you were 100% liable for the purchase. While banks require little documentation from consumers regarding chargebacks, ALL information acquired by the seller must be supported by documentation attesting to its validity. Even after we were notified of the outcome of the investigation, we still offered you the chance to proceed with another item. You mistakenly took that kind gesture as an attempt to deceive you into accepting an item to close the chargeback. As per your bank, we were required to ship your originally placed item. We did just that, and you refused the package. After refusing the package you were informed by your bank of the outcome, and again proceeded to pursue a refund. Our policy was explained, the investigation was concluded, and we once again offered you the option of choosing another item. You once again refused, and based on the conditions of the chargeback we were required to reship you the item (on our account). And that is how we got here today.We have been very reasonable throughout this ordeal, and offered you fair options even when we did not have to. We did not have to offer you a replacement item after you placed your order for a special order item. We did not have to offer you a replacement item after the chargeback was decided in our favor. We did not have to re-ship you your refused item, until you made arrangements to pay for reshipment. But we did all that.Once again, I am sorry you were left completely unsatisfied with your purchase and have no further use for this dress. But we have been more than fair in our dealings with you and do not feel we owe you a refund of any kind.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] Dear Thank you so much for taking the time to handle thisissue. But at this point we are just goingback and forth.My point was I really would like to have a copy of theconversation that I had with the women I ordered the dress from. I did not call to say I did not want the dress. I called to say there was a mistake made. I agree with the gentleman regarding the store policy, but Iwas told by the women that they did not do returns on customer orders, (I didsay to her that I thought a custom order was something you get measured for andit is made for you). She never reallycorrected me, but kept saying this over and over again. This dress is manufactured and sold to manyProm stores.I did speak to three other stores regarding the issue ofplacing an order with the designer store. I was told that if I was a customer that had called within 24hrs thenthey could cancel the order from the designer without any issues. The item was not shipped or even processedwhen I call them back 1 hr. later to explain that there was a mistake. The store would not have lost any money. Even if they had to take a credit. They order thousands of dresses each day fromthis designer. They could have used thatcredit. Again the mistake was I called and gave a specific number forthe dress when the women looked up that number she should have seen that thedress was sold out. She then should havesaid to me this dress is no longer in stock. But what she did say to me was I don’t have that number give me anothernumber. On the phone tape you would haveheard me say I don’t have another number all she kept saying was she neededanother number. As I have repeated manytimes and the [redacted] of the store has not once addressed this. Then she kept saying give me anothernumber. I had originally ordered thisdress from another store. They called methe next day to say the dress was out of stock. But I could call other stores because some stores may have the dress instock. So this is where I got the numberfrom. (Each prom dress has a stylenumber that you use no matter where you get the dress from. So if the woman had said to me the number isout of stock I would have said thank you very much and hung up. (I did not know this about the numbers untilI spoke with my daughter and another store. When I gave the number and she said she did not have it I had no ideaabout the number system) But she continued with her give me anothernumber. So on the slip was anothernumber I gave that one to her. But Ilater found out that was the store’s store number). So that is when I went on their website tosee if I could find it. I told her whatthe dress looked like. She should havealso said she was not a sales rep, but a customer service person that just doeson line orders. She would not have anyexperience as to what these dresses are all about. So I looked up the dress on their website Isaid I wanted a mermaid bottom but all I was seeing was a model with half thedress showing. I said I think this is theone, the top looks right but the waist because that is all I was seeing lookeda little different. Again I said doesit have the mermaid bottom. She said isthis the dress you want. This is wherethey continue to insist that I gave them the number came from. I did not call up and give them that numberoriginally. So I again said if it is themermaid style then that is the one I want. So she went and ordered it. It was not that I changed my mind decided not to take thedress. It was the decision that it was not the dress I discussed with her onthe phone. So that was my reason to askthat I not want this dress. Yes I was asked to choose another item. And we did so, but unfortunately the dressesshe picked where not available. Like Ihave mentioned to them (again they are in the business and must see this allthe time) A girl will come in and try onmany many dresses and find the one she wants, that looks good on her andfits. So unfortunately, we did not havethe time to travel an hour away to try on more dresses and then find out theydid not have it. Plus they are in NewYork and we are in Massachusetts. Notall the stores carry the same dresses for you to go and try on. And if the policy is you have to keep thedress you order then you have to be darn sure that is the dress you want. So after they refused to cancel the dress, yes I did call mycredit card company and I was told by their reps that this should not be aproblem and to get the paperwork started. Again this is a $718.00 dress that my daughter saved her money for. So after the long process of going back andforth with the credit card company I was told in June that even if I had wonthe case then I still had to abide by the store. When I asked the credit card company why Iwas not informed of this policy (I did ask them how the entire process went,and they admitted that they should have told me this) I have also spoke to themdue to the fact that they don’t have anything in their website or have hadanything on any documentation to say that they need to follow the storepolicy. But I was also explained that 9times out of 10 the merchant will just refund the money. The store never informed me that the dress was there, ittook six weeks to get to their store. Soagain it was not processed that day or shipped. Their statement to me was they were not going to tell me anything untilI had dropped my suit. But I did notlearn this until again in June. The promwas May [redacted]. I did not refuse the dress on my own. I received a letter from the credit cardcompany asking if I had the merchandise and if I did I need to return it. I sent them a letter stating that I had neverreceived the merchandise. And was nevernotified that it had come in. So out ofcuriosity I called the store to see if the dress did come in on April [redacted]like they said it would and I was told they could not give me the info until Idropped the case. I wanted from themproof of the date the dress came to their store. The women had said to me if it came in afterMay [redacted] then I would get a refund. So again I was told they could not give meany information. I called the creditcard company and told them this they told me to document it. Then the next day I get an email from the storestating that they are sending out my dress. I told them not to because this was still going on. So I called the credit card company again andthey told me to refuse the dress. Thena few weeks later I was told that no matter the outcome I had to go with thestore policy. As I explained to the creditcard company since they made me refuse the dress I was once again breaking astore policy of refusing the dress. Sothe rep from the credit card company got on the phone and asked if they wouldresend the dress. Because now I waspaying for it and did not have the dress.So in the end, we can continue this, but it is their wordagainst mine unless I can get the taped conversation. But they are not willingto do this. They don’t want to take anyresponsibility for a mistake on their part when they should have right from thestart to say that the dress was out of stock. If they had just used those five words I would not be out $718.00, andmy daughter would have had a dress for the prom. If they think they were being fair, then theyneed to take a better look at their system. Like I mentioned above I had contacted three other stores in my area andthey all said they would have cancelled the order with the designer, especiallysince I called right back after ordering the dress. At this point, they are never going to admit their part inthis and it seems like everyone is going with their policy. I justwant others to be aware that when they do call this store to order somethingthey need to know that this is not a sales rep but a person using a computerthat has no idea what they are ordering for people and that they are not familiarwith the items that they sell. Thank you, [redacted] I am sending you the order slip from the first store I ordered the dress from (this is where I gave her the number for the dress) but they told me they could not get the dress but to try another store. The other slip is the email I got from Missess Dressy on the day of the orderThe third slip is the one I got from the credit card company asking me to return the merchandise, which I did send them back the response that as of 5/*/15 I never did receive my dress. The fourth slip is the resonse I got back from credit card company from my initial despute.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Order dress stating the time frame that I had, representatives were helpful to select dress that clearly stated " ready to ship in 5-7 business days. Ordered. Then days later received email saying dress was not available and to select another dress from their stock . They process my payment without checking the stock and clearly misrepresented their product. Worried about time frame just wanted to go to another store. However, they process my payment without checking stock. I understood that you must return merchandise 3 days to receive refund. However, I never received the merchandise. They did not have it in stock. Now they have the money I have for a dress and refuse refund. Representative said they would get back to me regarding my fund. Another few days past and I did not hear from anyone. Ok, I will try again. From the beginning, I made it clear that I only had a few weeks before I leave on my cruise. So, I ordered another dress that said 5-7 business days. I spent hours on the phone to make sure everyone understood my time frame. I ordered the dress another 5 days past I did not hear from anyone. I sent an email on Sunday that I leave Friday for my cruise and I have not heard from them. Finally, on Jan ** (Tues) received message the dress has been shipped. On Friday, no dress, left for my cruise without a dress to wear. Now, one week later return, dress at post office of course. I hate the dress and it is past the 3 days and no refund. Now I am total out $ 592. I have called and email a total of ten times. Not only will they not refund, now they will not exchange. The first few times they would get back with me. now, the phone just rings with no answer. From the beginning they misrepresented their product saying it was available. And then to take my money when I never received a product. Their sales representative says the same thing without any problem solution. " They will consider my problem and get back to me." Of course, never getting back to me. Their website misrepresent their product as well as their sales representatives. This is truly a con!!! Their refund policy stated only refund if returned in three days. From beginning, never received product to refund. Should not be allowed to have a business. I have just been conned out of $592.Desired Settlement: Return dress for full refund.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

01/**/2014

[redacted] placed an order for a dress, totaling $592.00 USD. At the time of her purchase, the dress was advertised at “usually ships out within 5 - 7 business days.”

01/**/2014

MissesDressy was notified by the designer that its inventory count was incorrect, and subsequently, they were currently sold out of the dress in question. They offered a new ship date; mid febuary.

01/**/2014

MissesDressy emailed [redacted], notifying her of the delay.

01/**/2014

[redacted] contacted Missesdressy and requested her order be cancelled.

01/**/2014

MissesDressy emailed [redacted] to apologize for the delay and provided [redacted] a list of similar styles to replace her original selection. Please see below:

Hello [redacted],

Thank you for contacting us.

The following dress styles are available to order and can be processed and out

for shipping in as little as 5-7 business days. If you would like to place an

order for this dress we recommend that you do so as soon as possible because we

cannot guarantee stock on a last piece item:

Tony bowls 114715 Green/ 10 - 1 left

La Femme 18421 Peacock/ 10 - 1 left

Tony Bowls TBE21383 Red/ 10 - in stock

Tony Bowls TBE11417 Light Coral/ 10 - in stock

La Femme 18670 18670 Opal/ 10 - 1 left

Allure 7029 Red/ 10 - in stock

La Femme 18441 Gold/ 10 - 1 left

We would be happy to help you place your order. Please give us a call at

[redacted] . You can also contact us via Live Chat and a representative will

be able to assist you.

Sincerely,

MissesDressy.com

01/**/2014

[redacted] requested we place an order for her from one of the dresses on the list MissesDressy supplied her with. Please see below.

01/**/2014

MissesDressy credited [redacted] account with $592.00 to continue with a new dress.

01/**/2014

[redacted] placed an order for a new dress (valued at $450.00) using her store credit balance. Her remaining balance is now $142.00.

01/**/2014

MissesDressy shipped out her new dress via USPS; tracking# [redacted].

01/**/2014

Item was delivered.

Resolution:

In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:

As we already shipped out a dress valued at $450.00, we would like to refund the customer the remaining balance of her store credit. Total refund of $142.00 USD.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

Below is an e-mail that I sent to misses dressy outlining my complaint. It contains my concerns about this company; essentially that they charged my credit card before shipping the product, did not tell me about a long delay in them receiving the product until I called, did not cancel my order when I asked them to, still shipped me the product a week later, and did not issue me a refund when I asked for it nor did they give me a return shipping label I requested.

Good Morning,

I called yesterday regarding this return to clarify that I was looking for a complete refund to my credit card and a pre-paid shipping label to return the item. I was told that a [redacted] would call me back which did not happen. I called later that night, finally spoke to a [redacted], who quickly told me I would get a full refund that night and hung up on me. I am writing this e-mail because I have not been able to get the service I require on the phone due to no one returning my calls, being placed on hold and transferred from person to person, and being disconnected.

To clarify my situation, I ordered an item on January [redacted], and my credit card was charged the next day ( even though your website policy clearly states that you do not charge the card until the item is shipped--and this was not a temporary hold on my card like your policy says, it was a charge). I called on Sunday Jan [redacted] because I had not heard anything about my item being shipped.. and had previously chatted online with a customer representative who said that they should be receiving the item on the [redacted]. I was told that Sunday I would receive a call on Monday to make sure my item was shipped. No one called me on Monday. I called back on Tuesday to cancel the order because of the long wait, no one calling to tell me about the delay, and no one returning my call. That Tuesday, the [redacted], I cancelled my order and was told I would receive a full refund. On Monday, the [redacted], I received the item that I cancelled and still did not have a refund. I called on Tuesday to return the item, and was not given a label or a refund, and was told to pay for shipping and would receive store credit, which at this point, is completely unacceptable.

Therefore, I am writing this e-mail to state that I would like a shipping label so I can return the item which should not have been sent to me, and therefore I should not have to pay. Also, I would like confirmation of my impending refund that you told me I would receive.

Thank you,

[redacted], order number [redacted]Desired Settlement: As stated in my e-mail to the company, I would like a shipping label to ship back the item and a full refund to my credit card.

Consumer

Response:

My last correspondence with this business was an e-mail I received on Jan [redacted] stating:

Hello,

Thank you for contacting us!

We wish to inform you that your refund is still being processed. We

apologize for the delay and inconvenience this may have caused. We will

be forwarding an urgent follow up on your concern to the appropriate

personnel. Please be assured that our representative will contact you as

soon as possible for the updates with regards to your refund. We highly

appreciate your understanding and patience on the matter.

Please feel free to contact us if you have any questions or concerns.

Sincerely,

I also received anautomated e-mail stating that I was credited store credit on Feb [redacted], which is completely unacceptable as they previous told me they would refund my credit card. I tried to call them about this but they did not answer the phone. Since then, I disputed the charge with my credit card company which has credited my account pending further investigation. I have not heard anything from the company since.

Thank you!

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

01/**/2014

[redacted] placed an order with MissesDressy.

*It should be noted between these 2 entries, no contact was made by the customer to MissesDressy via Phone, Email, or chat.

01/**/2014

Item was shipped via USPS: tracking# [redacted].

01/**/2014

[redacted] called stating she no longer requires the item and wishes to return it.

01/**/2014

MissesDressy issued [redacted] an RMA# to return her unwanted item.

02/**/2014

Item was received back at MissesDressy 7 business days after it was received.

02/**/2014

MissesDressy issued [redacted] store credit in the total amount of her purchase.

02/**/2014

[redacted] filed a chargeback with her bank disputing the payment.

04/**/2014

The chargeback was settled with the customer. All funds were restored to [redacted]’s VISA Credit Account. Below is a confirmation number issued through PayPal (our credit card processor):

Chargeback Settlement (Unique Transaction ID # [redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, this matter has been resolved only because my bank issued me a refund on my credit card. Misses Dressy states that I did not contact them between 1/* and 1/**, and this statement is false. I did in fact chat with them online, as well as call them in order to cancel my order before it was shipped because no one could provide me with information on when I would receive the item and my credit card had already been charged. This is why I shipped the item back immediately, and would not accept store credit since I had made it clear, before the item was shipped, that I wanted a refund on my credit card and not store credit since I cancelled my order before it was shipped. I was told on the phone that I would receive a full refund, and when I did not get it within 3 business days, I called again I was put on hold and hung up on. This is when I filed the complaint with the Revdex.com as well as my credit card company. For the official record, we can consider this case closed as I have a obtained a refund via my credit card company and am satisfied.

Sincerely,

Review: Ordered a dress and bra, they were unable to deliver the dress and the bra as they said they were out of stock. So I went to visit the business location/showroom on 11-*-15 and they told me they would refund me my money. I never received a refund. I have called at least 5 times to talk to a manager, each time they told me they would refund my money and that they would have a manager call me. Nobody ever called and I have yet to receive a refund. The dress cost $498.65, and the bra cost $38.00. I just want my money refunded back to my credit card.Desired Settlement: Refund my money

Review: On October **, my wife ordered a dress on missesdressy.com. She chose a dress because it was 'in stock' according to the website. [redacted] She also had it expressed mailed because the wear date was set at November **. They day after, we had confirmation of the purchase but no tracking information. My wife called the company. They stated that the website was incorrect, and that they needed to contact the designer because they didn't have any dresses in stock. However, it was late in the day and the designer had closed and wouldn't reopen until that Monday. The following week, we made multiple calls and chats with web support regarding the missing dress. We attempted to cancel the order, but the supervisor we spoke with said they could not cancel and refund the money because the order was placed. However, we were assured the dress would arrive before the wear date. On November ** we received an email that the dress had shipped. The night of the [redacted] we checked the tracking information and the dress would not make it in time. So on the [redacted], my wife and I left the area to attend the event. Upon returning on the morning of the [redacted], we found the package left carelessly on our doorstep. The MissesDressy is closed on the weekends, so we waited until Monday the [redacted] to contact the supplier. After contacting customer service at the end of my work day and being on hold for an extended amount of time. The customer service representative issued us an RMA number via email but it had to be sent out THAT DAY. We didn't receive the email until 4:30 in the afternoon. It was physically impossible to obtain the RMA number, repackage, and then return the merchandise. I asked the supervisor for assistance but she stated that 'someone' signed for the package on the [redacted], and that started the 3 day return policy agreement. I argued that no one was present when the package was received and we were unable to pursue a refund because of the weekend but the supervisor offered no help, she only repeated that it needed to be placed in the mail by today. Again, which was after 4:30 and impossible.Desired Settlement: Regarding the multiple incidents, i.e.: incorrect website status, incorrect customer service regarding delivery, nonchalance of customer service. I would like a complete refund of the purchase price. The merchandise is still in the USPS packaging and untouched. I understand the return policy, however concerning the sequence of events, I believe to be a special case. I would not try to fraud a company or ask for something unreasonable. I only ask for a full refund and not a store credit because I do not wish to do business with them in the future.

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

10/**/2013

[redacted] placed an order for a dress. At the time of her order, the item was advertised as “usually ships withinn 3 - 4 business days.”

11/**/2013

The item departed MissesDressy’s warehouse.

11/**/2013

The item was delivered to [redacted].

11/**/2013

[redacted] contacted us requesting a return, as the parcel arrived later than expected.

11/**/2013

Based on the fact that MissesDressy shipped the item out late, it was accepted for return and an RMA was issued.

11/**/2013

[redacted] returned the dress 10 days after having received it.

11/**/13

Store credit in the full amount of the purchase (minus shipping cost) was issued to the customer.

Resolution:

In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:

Cash refund for the full retail cost of the dress; $598.00 USD.

Review: I placed an order for a dress on November **, 2013 with the information of a wear date of 1/**/14. At that time I was given a ship date of 12/**/13 and I would receive an email with a tracking number. On 12/**/13 I called to inquire and she told me with the holidays they were a little behind and they were scheduled to receive the dress from the manufacturer on 12/**/13 and the would in turn ship to me that same day and send me a tracking number. On 12/**/13 after not hearing from them again, I called and they told me it would be the next week and again I would receive a tracking number as soon as it shipped. Then on January *, 2014, I called again was put on hold then disconnected. So I called back and explained that we were disconnected and I needed to check on my order, she then put me back on hold and returned telling me I would have the dress in hand by early the following week and she would call me with a tracking number as soon as she had it. Again, after not receiving the dress by Tuesday, January *, 2014, I called again and they told me at that time it was scheduled to ship from the manufacturer on 1/**/14 and they would then ship it to me. At this point I asked to speak with a supervisor because this was not acceptable because the wear date is 1/**/14 in which they knew from the beginning. She then supposedly called the manufacturer and for an extra $50 they would drop ship it to me and I would have by today 1/**/14 and she would call me Thursday 1/*/14 with a tracking number in which they did not. I called twice on 1/*/14 to get this number and the first time was promised a call back before 5:00. At 5:00 after not receiving a call back I called them again. I explained what I was calling about and then I was placed on hold. I sat on hold for more than 30 minutes before hanging up. I then in turn sent an email detailing my problem. I have not received any response from either today and of course my dress did not arrive via overnight drop shipping as promised. In the mean time my credit card was charged on 11/**/13 and I had to pay for the dress on my December statement.Desired Settlement: I want a full refund of the dress price and the extra $50 I was charged to drop ship the dress.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

11/**/2013

[redacted] placed an order with MissesDressy. At the time of her order, the item was advertised as “ships around December **, 2013.”

12/**/2013

[redacted] contacted MissesDressy regarding the whereabouts of her order.

12/**/2103

MissesDressy contacted the designer requesting an update on [redacted] order. The response received was “its running later than accepted.”

01/**/2014

[redacted] contacted MissesDressy regarding the whereabouts of her order.

01/**/2014

[redacted] contacted us once again, worried it would not arrive for her wear date on 1/**. MissesDressy offered her complimentary 1 day shipping, which she accepted.

01/**/2014

[redacted] filed a chargeback with her bank.

01/**/2014

MissesDressy accepted liability for the delayed wear date and entered a no contest plea with the filed chargeback.

[redacted] was granted a full refund via Chargeback settlement; Unique Transaction ID # [redacted].

Review: I ordered a dress from this company and was promised delivery between 6-8 weeeks. I asked several times about the delivery date and was assured it would arrive no longer than 8 weeks.. I needed the dress for a wedding and I wanted to make sure I would receive the dress atleast one week before the wedding so that if I needed to alter the dress I would have time to do so. I sent emails checking on the status and when the time was getting closer I was told it would arrive only AFTER the wedding. I emailed back asking to cancel the order and the dress was sent anyway. I returned the dress and they sent it back to me again. I would like a refund. I sent it back again. I have all emails and shipping documents. I also saved the online conversation with them before it was sent specifying how important it was to receive the dress not later than within 8 weeks.Desired Settlement: They received the dress. I would appreceiate the refund.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

05/**/2012

[redacted] placed an order for a dress. At the time of her purchase, the dress was advertised as “Special Order; Usually ships within 6 - 8 weeks.”

08/**/2012

The item was delivered via USPS; tracking# [redacted]

09/**/2012

[redacted] returned her dress a month after receiving it. Based on the fact that she never contacted MissesDressy for an RMA# and waited over a month to ship it back, her request for a return was rejected.

09/**/2012

The item was redelivered to [redacted] at MissesDressy’s expense via USPS; Tracking# [redacted].

02/**/2013

[redacted] contacted MissesDressy regarding her request to be refunded. She was informed that she could not be refunded as her return was rejected months ago and that she is currently in possession of the return item.

02/**/2013

[redacted] once again contacted us for a refund, claiming she was not in possession of the dress and threatened to file a lawsuit.

02/**/2013

MissesDressy opened an investigation with USPS to track the whereabouts of the dress.

03/**/2013

It was confirmed by USPS that the dress was successfully delivered to [redacted]’s address.

06/**/2013

[redacted] contacted MissesDressy affirming the fact that she was and currently is in possession of the dress and now requests an RMA# to ship it back. Based on the amount of time that has passed since the investigation was closed by USPS, she was once again rejected for a return.

06/**/2013

[redacted] contacted MissesDressy once again, claiming she will be in the area sometime in the next couple of weeks and would like to physically return the dress in person.

07/**/2013

[redacted] returned the dress in person to MissesDressy’s showroom. She was not promised a refund and decided to leave the dress with MissesDressy anyway.

09/**/2013

[redacted] was issued a full refund via [redacted]; Unique Transaction ID # [redacted].

Review: My daughter purchased a dress from MissesDressy.com and returned it as it was too large and it was not like it appeared and she only got a store credit. So the second go round, we wanted to make sure it was perfect as it was final sale and no return. We went to a local boutique and tried on lots of designer dresses until she found the right one that MissesDressy.com sold and said was available...though it said was available for pre-order only. This dress was for $750, more than the credit we had which was $420. No problem. We called to order it as it for pre order only as we couldn't order it online, and were given the run around and asked to order a different type of dress. We were shocked as the dress is on their website, and we took a screenshot as it being available. I asked to speak to supervisor, and got the runaround, for over a half an hour. I have sent in a request online, asked to speak to a manager, called their headquarters, etc... They tell me that they are only getting the dress in a size 6. But yet the online site said the dress was available for pre-order in a size 4 and would be in by March when we called.

The original order number is: [redacted] The second dress we were looking for is; [redacted] Gown: Dress: 11225, Ivory, Size 4Desired Settlement: Since they have made this dress unavailable, I have gone and purchased this dress elsewhere. I would like the store to refund the $420 credit as they have been very difficult to work with, and unresponsive. And as they state on their website,

"We are committed to excellent customer service and making your shopping experience as easy and enjoyable as possible.

We do our utmost to deliver your dream dress to you clean, safe and in a timely manner.

If, on the off chance something does go wrong, we will be happy to fix it for you.

If you have any suggestions how we might improve your shopping experience, please contact us.

I have contacted them at least three times. By calling them. Live chat, and waiting to work with their manager to work this out. Nothing has come of this, And not one person has gotten back to me to fix this. Thank you.

Question not answered above?

30. Contact us for more information.

We have a dedicated customer service team available to you 24 hours a day.

If you have more questions about a dress or a transaction please let us know.

This company is not very organized and ridiculous customer service. Would appreciate any help you can give us in getting back the store credit from their mis-advertising.

Best Regards, [redacted]

Business

Response:

Dear Customer, First and foremost, I would like to apologize for your negative experience. But there seems to be a misunderstanding here... Your initial order under [redacted] was returned to us and was credited with Store Credit, as that is our policy. The second dress you attempted to order, [redacted] 11225 Size 4 in Nude/Aqua, was not advertised incorrectly. The special order process for this particular dress is as follows. I will attach a screen shot for your reference: Designer: [redacted] Style #: 11225 Size: 4 Color: Nude/Aqua Size 4 in Nude/Aqua displays "Available- 1 left". Below that you have the following: -PRICE: $750 -SHIPPING: Free with [redacted] or [redacted] -DELIVERY: Special Order, Ships Around March **, 2015 So your claim is we are incorrectly advertising it as we show "Available- 1 Left" and that it is special order, which ships around March **, 2015. But our advertising is 100% accurate. The designer is pre-cutting 10 pieces a size for delivery around March **, 2015. Out of the 10 pieces being pre-cut for Size 4 in Nude/Aqua, they have taken orders for 9 out of the 10 pieces; essentially only having 1 piece available for for order. So as you can see, 1 piece is available, and the delivery date is still around March **, 2015. Considering you already purchased a dress elsewhere, and I can understand that the store credit is no longer of any use to you. I went ahead and refunded your order for the full amount with no deductions. Please see your transaction code for the refund below: Refund (Unique Transaction ID # [redacted]) If you have any questions or comments regarding your refund, please feel free to contact me directly. - [redacted] -- [redacted] ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered dress on March **. The website showed the dress was available to ship in 1 day. We needed the dress delivered by April [redacted]. I called on April **to confirm the dress would be shipped that day. We paid an extra 35.00 for overnight shipping. During my customer service phone call, the representative told me the dress had not shipped and they needed 5-7 days to process before the 1 day shipping. I told her this timing would not work for me and to cancel the order. I told her they did not have my approval to bill no ship this produce after April **. I then followed up on April ** with 2 e-mails stating the order had been cancelled. I instructed [redacted] do not ship and do not bill. I recieved an e-mail from [redacted] Dressy on April **stating the dress was on its way from the designer and would be processed and shipped. I called again, talking to the customer service representative, telling them I had previously cancelled the order. I told her they did not have my authority to ship or bill for the dress. We recieved the dress on April **.

I cancelled this order 4 times previous to the shipment of the dress. There was NO reason to ship or bill for this dress. I had communicated 4 times previous to the order that they delivery time would not work. The advertisement said, ships in 1 day, not ships in 5 days.

We needed the 1 day shipping. I ordered on March **. 1 day shipping means, shipped on April **. if this is not what they mean, they should not state this in bold letters under the dress. it should say, 1 day shipping plus 5-7 days processing.

I contacted [redacted] for the 5th time, telling them I would reject or send back the pacakge un opened. I made all efforts to cancel the order before shipping, talking to 2 representatives on the phone and sending 2 e-mails. They knew the dress would not meet our deliver date and chose to ship anyway. Are they trying to make me buy the dress?

I have rejected the delivery and communicated this to [redacted]. They sent me an e-mail stating they will handle this as a return and provide a store credit. I CANCELLED THIS ORDER BEFORE SHIPPING.

I requested a full refund to my credit card and stand strong that a full refund to my credit card is warrented. They shipped and billed when I had told them by phone and e-mail, credit card authorization was cancelled. I specifically said, do not bill, do not ship.Desired Settlement: I want a full refund to my credit card.

Consumer

Response:

At this time, I have not been contacted by [redacted]dressy.com regarding complaint ID [redacted].

ihave called and asked for a supervisor and they will not get me anyone that can take care of my complaint. I received an email stting the have given me a store credit. Again they did not have authority to ship or charge my credit card. This should have been a no bill. The order was cancelled 3 days prior to shipping. I am not interested in a store credit. They are strong arming my credit card and trying to force me to purchase something from them. I have no desire to conduct business with a company like missed dresses. I just want them to do the right thing

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

03/**/2014

[redacted] placed an order for a dress. At the time of her purchase, the item was advertised as “usually ships within 5 - 7 business days. Along with her purchase, she requested we ship it 1 day express. Additionally, her wear date was 4/**/2014.

04/**/2014

[redacted] contacted MissesDressy regarding her order and requested it be cancelled. Her request was rejected based on the fact the dress was on schedule to arrive by her wear date.

04/**/2014

The item was shipped 1 day express via USPS; tracking# [redacted]

04/**/2014

The item was out for delivery. A notice was left by USPS, as no authorized recipient was available.

04/**/2014

The item was unclaimed at the post offic and shipped back to MissesDressy.

04/**/2014

[redacted]’s account was credited with $398.00 in store credit. This amount reflects the price of the dress alone, as shipping costs are not reimbursed.

The confusion here seems to be, when [redacted] chose 1 day shipping, she mistakenly assumed the item would be delivered the next day. The advertised “ships within 5 - 7 business days” is not the time it takes to ship to her destination, but the processing time it takes to complete her order for shipment. Once the dress was cleared for shipment, it was correctly shipped via 1 day express.

Resolution:

In an attempt to come to a mutual agreement, we would like to offer [redacted] the following:

Refund in the amount of $398.00.

Review: I placed an order for a dress beginning of December. One day after I placed the order they called me asking me for a copy of my ID card which I refuse to give to them. They said they will ship the dress but I never received it. They provided me with a mailing tracking # which indicated that the dress was never delivered because the address was undeliverable. I checked and they had an incomplete address, only the city and zip. I called them and asked them to tell me what was going to happen next (last weekend). The lady I spoke with said she could not give me my credit because they did not have the dress. I said but I never got it, she said I know but I need to find the package in the warehouse. I said it will be too late,I need to cancel, she said I can not approve it . I did not get my dress and I will no longer need it because they are so late already. They do not want to credit my credit card back. I have been requesting a refund but they hang-up the phone. Sometimes they answer and put me on hold and never help me again. I don't know what to do. I didn't know they have over 120 complains. Please help me resolve this issue.Desired Settlement: Refund, no longer need their dress

Consumer

Response:

I received my dress. Please note that the case has been resolved. THANKS!!!!I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, [redacted]

Review: I placed an order online with them on 1/**/16. On 1/**/16 I received an email from them stating they did not have the dress in my size. On 2/*/16 I spoke with Rita who works there and she offered me another dress but I refused because it was not what I wanted. I told her I would like a refund. I got the run around about how sorry they were but they could send me another dress. I told her I don't want another dress, just please send me my money back because I never received the product. After my husband and I stayed on the phone with her for 30 minutes asking for our money back, Rita told me to check my email. The email stated that I could use a $400 store credit to buy another dress. This company is the worse. I replied, just send me my money back. They are holding my money hostage.Desired Settlement: I would like to receive a full refund of $338. They took my money and they didn't even have the dress in my desired size, so just refund the money.

Consumer

Response:

At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted]. I have called them several times and I keep being told that my refund is being processed. Its been a month and still no refund.Sincerely,[redacted]

Review: On August **, I ordered a Short Sleeved Two Piece Gown by Tarik Ediz Color / Size: Emerald / 4 and made it clear to the person I spoke to (Dolly) that I need this dress to arrive before October * as I was supposed to travel to Europe where I was going to wear the dress. I was promised the dress will be delivered on September ** and that I will be notified when it has shipped. So September [redacted] came and there was no shipping info sent...therefore I called to check and was told that the dress is still on production. Concerned I asked if it would make it in time or a few days before my flight since I needed to alter it in order to wear it (I'm a short and petite lady). I was told it will arrive in time and there is nothing to worry about. for the next couple weeks I would check almost daily on the status but each time I called I was told I will be receiving the shipping information tomorrow and was constantly told the dress has shipped and that they are waiting on the shipping info and will send it to me as soon as they get it from the manufacturer. I asked multiple times for a solution, I asked them if I could get another dress that's in stock or a refund so I can buy another dress during the 1 week I had left before flying to the event I needed the dress for....but each time I was guaranteed I would get the dress. So October came and the dress was still not delivered and I kept being told it was shipped and to wait for the shipping info. They weren't telling me the real truth but constantly lied to me while the dress had not shipped yet... because different people that would answer would tell me a different story....On October *. I asked if I could change the shipping address to the destination I was going to travel to and where I was going to wear the dress.... and guess what that was possible. This whole time the dress was supposedly shipped and in route but when I asked to change the addresses since I was leaving in 2 days I was told it hasn't shipped yet and it would be possible to switch addresses so I can get it. Fast forward to 1 day before the event, when I arrived at my location I had expected the dress would be there with the people I had it requested to be shipped to, but there was no dress or even a trace of it. so I called [redacted] which and they told me the dress is being held by customs of that country I was in... and that they tried contacting me on my U.S phone which doesn't work if I'm not in the US. Trying to get the dress from Customs was a horrific story in it self. I had just flown 20 hours from the US and drove another 3 hours from Airport to the house and then I needed to drive back to the only UPS location in the country which was where the Airport was (I had just returned from there that same day). As exhausted as I was from my travel (which included a toddler and a baby) I had to drive back to the capital for another 3 hours (6 total with the return) and pay the Taxi Cab and the Customs which equaled to $300 US Dollars. In the end I didn't even get to wear the dress since I couldn't alter it for the event which was literally the next day. No tailor would take it and alter it with the amount of time I had left. So as a result I went through all of this stress and lies from Misses Dressy's part, even paid extra money for this dress which I didn't get to even wear... on top of everything I paid for 2 Country Customs fees (U.S.A and the country I traveled to). I should not be charged double for a dress which I could have purchased for half the price had I bought it where I went to (which I did later see at a store for $600. But that is not the point here.... my complain is about Misses Dressy now refusing to refund me the $300.00 which was clearly their fault for not providing the service and product as they guaranteed they would. They are giving me a store credit.... I don't need another dress or piece of clothing to sit there like the dress I bought and didn't get to wear. I Need the money back which I was not supposed to pay in the first place.Desired Settlement: Although their policy states that they do not issue refunds, my situation does not apply as it is their fault for my experience and money I spent. I have been wronged by them and they know it but refuse to reason with me. I'm even considering suing them, which I had been researching and started to make progress, it's not for the $300.00 at all it's for the way they are doing business and how awful they have treated me. I have evidence of everything and if taken to court they would surely loose. They need to be honest with their clients ... this way of doing business will only make them loose business in the long run.

I'm entitled to the refund regardless of their policy, because this is not a refund for a returned merchandise or whatever their policy is.... this is for something I shouldn't even have paid for to begin with.

Consumer

Response:

At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have purchased a dress style # [redacted], order # [redacted] on March **, 2012 for $450. I did go with the chart to choose the size, but unfortunately the dress was completely off the size and the sizing chart. Since I was leaving for Europe for my 50th birthday party, I did not have much time left. I called the store manager (I believe her name was [redacted]), explained my situation and asked if she could do me a favor and mail a bigger dress as soon as the first one comes back in. She told me that it will take 2-3 weeks to restock and credit me for the returned dress. According to her, I had two choices to get a new dress. First, it was to wait until I get credited and then new dress will be shipped out. Second, I may purchase a new dress by paying $450 again. I asked her can she refund my money as it was advertized in the store website free shipping and 100% refund). She explained that they only do store credit and I will be able to use it at any time. I had no choice, but to stay with a store credit.

On August **, 2013 I called the store to ask if I can use my credit and how much it is there. The girl who answered the phone hardly was able to speak English. It was hard to understand her. She was repeating to me that I have $410 in my account, and I can place an order. I asked her why it is not a full amount of $450. I could not understand her explanation, then she connected me with someone else. This girls told me that my store credit expired on Dec [redacted], 2012 and hung up on me. After, they send me en e-mail stating that my store credit expired and I want I can place a new order with a company. I thought that was a big insult to me.Desired Settlement: I would like to get a full $450 refund-cash mailed ASAP by mail. Address: [redacted] and bee informed by e-mail on the status of refund.

Business

Response:

Hello,

[redacted] purchased a sequin dress by Lafemme on 3/**/2013. We shipped this dress via USPS, tracking [redacted] on 3/**/2012.

Order Number: [redacted] (Required: Refund)
Order Date: Sunday ** March, 2016
Shipped To: [redacted] Products: 1
Order Cost: $400.0
Ordered dress as stated above. Website indicated dress was available, so I paid for expedited shipping as my event was April [redacted]. Todate I have not received dress nor a refund. I continually call and emai, regarding the status of my refund, and I received the automated response "we apologize, it is taking unusually long to process". Interesting their website states the will not charge your card until item ships. That was not true. I want my refund. The basically stole my $

Review: On December **, 2013, I placed an order (order #[redacted]) for a dress that cost $518. At the time the order was placed, Missesdressy's return policy stated a 100% refund if not completely satisfied. The policy further stipulated that the 100% refund was allowed on one purchase only, no restocking fees for the first item, and a return authorization was required within 3 business days.

I received the dress on January [redacted] and on January [redacted] requested a Return Authorization due to the fact that the dress color was not as expected and that the dress did not fit properly (even though I followed the size recommendations). The dress was shipped back to Missesdressy on January **, 2014 (at 100% cost to me) and Missesdressy confirmed receipt of the dress on January [redacted].

At the time I requested the Return Authorization, Missesdressy informed me that I would receive a credit (NOT a refund) for the purchase amount of the dress. I stated that their policy stated 100% refund on one item. Missesdressy referred me to their CURRENT policy, which stated a credit would be issued. Their CURRENT policy was significantly different from their stated policy at the time the order was placed (and billed to my credit card - note, the purchase was billed to my credit card at the time the order was placed not when the order was shipped as stated in their policies). I pointed this fact out to the Missesdressy representative and they stated they would review and get back to me.

Subsequently, I have contacted Missesdressy 3 times requesting the status of resolving the issue and the only response that I have received (one response after my third inquiry) was that my "request concerning your order has been submitted to the appropriate personnel and you will be contacted shortly".

Missesdressy current practices are misleading and misrepresented - if this issue is not resolved - it is fraudulent in my opinion.Desired Settlement: I am expecting Missesdressy to abide with their policies in effect at the time a purchase is made - and provide a refund to my credit card for 100% of the purchase. The request for Missesdressy to abide with their policies is fair, complies with their policies at the time the order was placed and is not complicated to process. Missesdressy should have been able to resolve this issue in a reasonable amount of time - it has been 7 days now since this issue was brought to their attention and it is still unresolved.

Given the fact that consumers are spending hundreds of dollars on the Missesdressy products, I would expect to receive customer service.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted]. I have made several contacts with Missesdressy.com via email and Missessdressy.com has never provided a response.

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

12/**/2013

[redacted] placed an order for a dress. At the time of her order, the item was advertised as ships around January, ** 2014.

01/**/2014

[redacted] contacted us regarding the delay in the shipment of her dress. At the time MissesDressy was still awaiting a response from the designer.

01/**/2014

MissesDressy was informed by the designer that it would ship out of their warehouse the following day.

01/**/14

The item was shipped via USPS; tracking# [redacted].

1/**/2014

The item was delivered and signed by “[redacted].”

1/**/2014

[redacted] contacted MissesDressy via chat, claiming that the item shipped was the wrong color.

01/**/2014

[redacted] was issued an RMA# to return the package.

01/**/2014

The item was received back at MissesDressy’s warehouse.

01/**/2014

Store credit in the ful amount of the purchase was issued.

02/**/2014

[redacted] initiated a chargeback with her bank.

02/**/2014

MissesDressy entered a no contest plea.

03/**/2014

The funds were returned back to [redacted] via Cahrgeback Settlement; Unique Transaction ID # [redacted].

Review: I placed an order for a sheri hill dress cost $590 and I requested that the dress be delivered before the [redacted] of august. I was assured by the representative I chat live with that I will be receiving the dress before the [redacted] of august. The dress was shipped and was re directed back to new york on the day of delivery.I called the company countless times on wednesday ** of august, they said the dress will be delivered on the [redacted] of august (friday).till today, I havent received the dress, their customer service is so poor, they do not respond to me on the phone whenever I call. they've done nothing about my order so far and i'm making this complain so I can get my money back from the business because I didnt get any dress.Desired Settlement: I need my money refunded in full by the company immediately.

Review: We placed an order on March *, 2015 for a prom dress. It took over 2 weeks to ship, and the dress we received was not what was listed online. The dimensions of the dress were not accurate, and the dress was 4-5 inches too short. We returned the dress within the 3 days. Since they only offer store credit, we ordered another dress. We called on 3/**/15 to make sure the replacement dress was in stock so we would have it in time. They said it was and would ship immediately. It is now 4/**/15, and we still do not have the dress. Every time we call, we are given a new shipping date. The shipping date as of today is 4/**/15, and Prom is 4/**/15. We will have no time to get the dress altered. I have contacted this company numerous times and have asked to speak with a [redacted] and have never been able to. I want a refund for this dress immediately. They keep telling me that the store credit is good for a year, but I have no intentions of ever ordering anything from this company again. Not to mention that this is my daughter's senior prom, so there is no need for another dress after this. I am extremely disappointed with their customer service, their products, and all around company.Desired Settlement: A [redacted] needs to personally contact me concerning this issue and let me know when to expect my refund.

Business

Response:

Hello,We would like to express our deepest apologies for not making your wear date. We recently learned the designer's warehouse had a water main leak, which damaged 100's of dresses, which in turn caused production delays. While we do take responsibility for this, please understand this was completely unexpected and outside our control.Regarding the first dress you purchased, we did inspect it upon return and found the measurements to be exactly as they are displayed on our warehouse. We contacted the designer to confirm the measurements, and this is the response we received:"Our measurements are accurate and the dress is not defective or short. We have had similar issues and complaints coming from customers who purchased from boutique shops. It seems some of this shops are swapping size labels to shift inventory. We stand by our measurements and our products and will be returning the dress as we found no fault in the design, craftsmanship, or sizing."In any case, I have issued your requested refund of $399.00, based on complications with your second purchase order. Confirmation of refund is as follows:Refund (Unique Transaction ID # [redacted])Once again we do apologize for the delay in shipping out your second purchase order.- Missesdressy Customer Support

Review: The website has advertised in red bold letter, FREE RETURNS.

My product was delivered on August * and on August ** I requested a return label, as one was not provided in the shipment. The dress I received was nothing like the one I ordered. It was either a mistake, or mis-advertised.

The company states the returns are only for 3 days after the product is ordered. My item was ordered on August *, and as such, my three days deadline was over.

I explained that an online order of August * cannot possible be delivered on August *, but the company refused to take back the dress.

I offered to pay for shipping, and they still refused.

It is obvious that this is a scam, and they are fraudulently misrepresenting 'free returns' to sell you items online.Desired Settlement: I believe the dress should be returned and my refund issued. I have the dress still in a bag, and the original box it came in.

Consumer

Response:

At this time, I have not been contacted by Missesdressy.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

Consumer Info: [redacted] Business Info: Missesdressy.com

[redacted]

[redacted]

[redacted]

[redacted]

[redacted],

Missesdressy.com is currently under new management. We take any and all complaints against Missesdressy.com very seriously. As we cannot fully explain the actions of our predecessors, we take full responsibility for the commitment we owe our customers; whether it be from our former management team or the new.

08/**/2013

[redacted] placed an order for a dress

08/**/2013

The item was shipped via USPS; tracking# [redacted].

08/**/2013

The item was delivered and signed by “[redacted]”

*It should be noted between these 2 entries, no contact was made by the customer to MissesDressy via Phone, Email, or chat.

08/**/2013

The customer filed a chargeback with [redacted]. [redacted] opened an investigation on [redacted]s behalf. [redacted] filed the chargeback with [redacted] with the accusation that MissesDressy fraudulently charged his card without prior authorization. We provided [redacted] with the details regarding its shipment, positive AVS, and signature upon delivery.

09/**/2013

[redacted] reversed the claim, and re-issued the funds back into MissesDressy’s account.

09/**/2013

[redacted] once again contacted [redacted], this time admitting to the fact that he did authorize MissesDressy to charge his card, but that he had a return issue.

09/**/2013

[redacted] once again reversed the charges against MissesDressy, and re-issued the funds back into MissesDressy’s account.

It is our position that this customer attempted to commit fraud against MissesDressy and [redacted]. If necessary, we can contact [redacted] and have them verify all the above information. At this juncture, we request that the complaint against us be dropped.

The above information is currently being reviewed by our legal department. No further resolution will be offered.

Review: I ordered a dress on 12/** that per their shipping estimate was due to be shipped by 12/**. I listed a wear date of 1/**. The dress was not able to be shipped from the manufacturer. I never received the dress. On 1/** I was told I would be receiving a refund by the end of the month. I have still not received my refund and was told this morning that refunds are on hold and that hopefully I would have my refund next month.

This is unacceptable business practice. On top of the rude customer service I have received since placing my order.Desired Settlement: I would like my refund now. I do not feel that I should have to wait any longer.

Consumer

Response:

At this time, I have not been contacted by Misses Dressy, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a Tony Bowls designed dress for daughter's prom for the amount of 478.00. According to the company website, MissesDressy.com will price-match any dress that you find online at a lower price from an authorized US retailer, and give you 6% credit too! Whether it's cheaper by $10, $1, or even a penny, just contact us and we'll honor our price match guarantee. Our designers require that all authorized dealers sell their authentic fashion at the same price. You deserve the best quality, so don't be fooled into buying non-authentic dresses! For more information about our Price Match Guarantee, see our store policy.

The same dress was found at [redacted] for 477.99. This company is an authorized retailer for the designer and therefor fits the criteria for the price match. I contacted Missesdressy.com via chat and initiated a price match. After receiving no word, I initiated another chat asking for status and received no word. I then followed up with a phone call and was told I would hear within 24 hours. After not receiving any status, I initiated a third chat and was told they would not have answer until the following Monday.

After finally contacting the company once again by phone, they state they cannot do a price match because the other retailer is not supposed to sell the dress for one cent cheaper. I asked to speak with the [redacted] and was told she was unavailable. This companies practices are very shady.Desired Settlement: I feel that I am due the proper price match for this dress. My credit card should be refunded the 6% advertised price match which equates to $28.68.

Business

Response:

Hello,As you stated the price match is available for any dress sold by an authorized US reseller. The reseller MUST be an authorized reseller and MUST be authorized to sell the item for that price. They MUST have the item size/color in stock.We contacted the designer, and as per their response, while [redacted] is an authorized reseller of tony bowls, they are NOT authorized to sell the item at a discounted price. Our designer are very strict with pricing, and do not allow any of its authorized resellers to undercut another reseller. In order to issue the price adjustment, we must first get authorization from the designer to discount the item. If the designer does not agree to the discounted price, we would be breaching our contract with the designer, and further forfeit our right as an authorized reseller.I apologize for the confusion regarding the matter and appreciate your understanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dress was in stock for that dress style and that size for 477.99. The price match information did not state the designer had to agree that the dress be sold for that amount. Your "new policy" is ridiculous to say the least. In your response, you admit that the other website is an authorized dealer for this designer so all of your policy rules applied to this price match. Your company honoring the price match policy should have nothing to do with any forfeiter of rights to sell his dresses. You sold his dress for the price he stated of 478.00. It is your company who should honor the price match and refund me the 6% back. That has nothing to do with a designers set price. As for understanding, the only thing I understand is that your company does not honor its own policies and procedures. The confusion is on your part and I DON'T appreciate the run around. Refund the $28.68 back to my credit card as you rightfully should and we can end this "confusion" as you call it and never have to deal with one another again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to the business, I was refunded on 4/*/15 for the required amount. however, it is 4/**/15 and my credit card still does not show the refund. I called my [redacted] and they have no record of a refund being made and stated it only takes 7-10 days. I have no reason to disbelieve my credit card company but every reason not to trust a company that has been deceitful in the past. Therefore, until the refund has been credited to my original payment method ([redacted]) I will keep this complaint open, thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,This was refunded via Chargeback Settlement; Chargeback Settlement (Unique Transaction ID # [redacted])Please see the following attachments for additional proof of refund.