Mobovida

Revdex.com:
Thank you for getting back to me. They did call me today and I am very pleased with their response. Thank you for your help.
Regards,
[redacted]

Per the customers request the order was canceled on 12/24/15. The customer was sent an email as a reply to his request to cancel the order on 12/24/15. Nothing was charged to the customer.

[redacted]The missing battery has been sent out. We apologize for this inconvenience. Please allow 1-2 business days for the shipment confirmation to come in to you.

Hello [redacted], I am sorry to hear about the issues you experienced with this order and I also apologize for the difficulty of receiving a response through email.  However, we do appreciate your patience while we undergo changes with both our customer service and warehouse departments. As...

a courtesy for the delay and to prove we are not a fraud company I have refunded your order in full and will be shipping out your case soon. Again, I apologize for the inconvenience this has caused you. Kind regards, Cellular Outfitter Support Team!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], I apologize about the inconvenience you faced with our customer success team. I have sent you an email at [redacted] for sending you a return authorization request. Please go ahead and respond to the email and we will get this taken care of. In the...

future please feel free to reach us at [email protected],Customer Success Team

[redacted]Order was not charged but we now have the item in stock and will be shipping it out to the customer along with a few free items at no cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 I contacted the vendor on 09/22/15.  The vendor offered store credit for the price of the defective batteries.  They claimed that the batteries were not defective and due to missing the 90-day return deadline, did not offer a full cash refund. While I am disappointed in the resolution, this complaint may now be closed.  No further action is necessary.  I will not use this vendor in the future. Best regards,[redacted]

Customer made contact with us via [redacted] and and after spamming was blocked. She was contacted by a Lead on 1/18/18 and customer requested the order be reshipped that order 203611897 was sent on 1/19/18 and delivered to the customer on 1/29/18. Attached invoice clearly shows the customer was...

not charged for the replacement order.

Reply: Hi [redacted],We apologize about the inconvenience you may have faced. It shows you a full refund has been issued by [redacted].   Please let us know if there is anything else we can doRegards,

Order was shipped in two separate packages.  1st delivered on 10/20.  2nd delivered on 10/31.  1st item was ordered for iPhone 7.  2nd item was ordered for iPhone 7 Plus.  Will contact customer to offer alternate item for iPhone 7 Plus.

Issued a full refund to the customer. We apologize for this inconvenience. Please allow 3-5 business days for the credit to post to your account.

Could we please get the order number? Was not able to find an order under the name. Will gladly issue a full refund once we can location the order.

Reply:Hi [redacted],I apologize about the inconvenience you faced. Unfortunately we do not price match with sellers on market places such as Amazon, Ebay or in this case Rakuten. We only price match with big box retailers. At this time you are outside of the 90-day return policy. Please keep in mind...

you can contact us via phone, email and chat. Nonetheless if you would still like to return the product for a full refund, please contact us and we can advise you on how to return the products for a full refund. Please let me know if you need any further assistance. Regards,

We apologize for any inconvenience. A full refund of $34.11 was provided to the customer on 1/26/15.

Hi [redacted],The refund of $4.78 agreed upon between you and customer success team has been completed. Please let me know if there is anything else we can for you.Regards,Customer Success Team

Case #[redacted] was provided a full refund of $34.96 on 12/16/14.

I ordered something on January 5, 2018 and received notification that it was shipped on January 8, 2017. I sent email to support with my order number on it on January 19, 2018. Today, January 22, 2018. I have sat on hold for over 15 minutes telling me to hold for the next Representative. After 15 minutes I got voicemail and was not pleased. I did leave a message wanting my credit card refunded. I checked with my credit card company and indeed when I placed my order they charged my card. This is unacceptable business and needs to be addressed immediately . I will continue to pursue getting my refund by either comsumer affairs or an attorney. I would like my concerns addressed. Thank You