Mobovida

Review: I ordered a cell phone case online and was presented with multiple shipping options....most of which had a price attached to it. Than there was also USPS standard & priority shipping that displayed no prices. As a result I selected priority shipping and made sure to submit my desired shipping. The website was supposed to give me a new subtotal including shipping costs, but after selecting my shipping the price never changed, so I checked out. Hours later I got an email receipt and there was an additional $9.99 charge for shipping. I first tried to cancel once I saw this but the company claimed it was too late already. I have been fighting for 2 days with the company and not only will they not give me a refund, but they also want to charge me a 15% restock fee.

Please help.Desired Settlement: I would like either a refund in full and the company can have the case back or I want the company to refund me the difference between standard and priority shipping since their website is misleading.

Business

Response:

Hello [redacted],

In light of the confusion we have gone ahead and refunded the difference between Priority shipping and First Class shipping which is our basic. Please allow 3-5 business days for this to show in your account. Please let us know if you have any further questions.

Thanks,

Review: I ordered a case to fit my new cell phone and it doesn't fit. I have tried via email and phone to get them to give me a RMI number so that I can return this item. They have sent me a phone number but no one is answering. I have left a message but still have not received a RMI number. This item was purchased on 10/21/2015 and the states that it can be returned up to 90 days.Desired Settlement: I would like to return their order for full credit. $23.96

Business

Response:

The customer was issued a full refund in the amount of $23.96. There is no need to return anything back to us.

Review: I am starting a local cell phone repair and accessory shop. I ordered an assortment of screen protectors, 5 for each locally popular cell phones. The average price was $2.50ea. my total order was around $280. I input my card info, and selected standard shipping. When I got my invoice in an email, I noticed my shipping was updated to first class, and totaled around $130 in shipping. I then called the company and spoke with a female who then informed me that shipping was $2.99 for the initial item, and $1.99 for each additional item, and was told that first class mail was the same as standard shipping. The following day, I logged onto their site, and selected the live chat option. A different female this time. I asked her if each screen protector was being shipped in separate packages, and was told they would all be shipped together. I asked her why I'm paying additional shipping if they are not shipped separate, and was then told that the extra charges are NOT for shipping, instead, its an additional cost tacked on because, "we offer such low prices". I was not fully understood about these charges at the time of purchase, and would have not continued with the transaction if I knew so. This is a shady company who does not make their customers fully aware of these bogus prices.Desired Settlement: I'm not asking to be compensated, I just want something done about these rude, unprofessional people who think that this sort of behavior is going to go unnoticed.

Business

Response:

We apologize for this issue. We have reviewed the information on the order. Our shipping and handling cost is $5.99 for the first item and $1.99 for each additional item. Our phone rep offered and applied a 25% discount to the customers orders as an apologize for any confusion on the shipping and handling prices.

If there are any further questions please feel free to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All of the items purchased were shipped together. Why is there separate shipping? I was told over a live chat with them that it WASN'T a shipping cost, but an "extra charge because of the low prices they offer". Their words, not mine. This company does NOT make their charges clear. Very deceptive. The %25 discount applied to my order was nothing more than a promotion they were running, so don't let them tell you they did that as their way of an apology.

Regards,

Business

Response:

We would like to provide you with a full refund. However, the time frame available to issue a refund to the original transaction has passed. We will need to take your card information over the phone. Please contact me at 800-871-6926 ext. [redacted] and I will be able to help your with processing your refund.

Review: I placed an order from this company on October 24, 2014. I never received an email from them when I first did the order. On November 7, 2014, I emailed the company to get my order information. So I also asked them about my order that it was never received. Just after I email them about the order, on October 29, 2014 I got another email stating that the order was undeliverable. They said that the person had moved. When I did the order, I put in my billing address and my mother shipping address because it was going to her. Now my mom has lived in that same spot since all three of her children graduated and now she has her two grandchildren there, so she is still living there. I have contacted this company over and over about my refund. They are refusing to issue a refund to me. I called on December 2, 2014 to speak with someone and I also asked to speak with a manager, but he was at lunch and she said that she will have him contact me when he return which he did not. I am done and tired of going back and forth, these people are telling me that it takes a while for an order to be returned to them. This has been going on for almost two months and all I want is the money that I paid.Desired Settlement: I just want this refunded back to me ASAP

Business

Response:

Case #[redacted]

Review: Bad battery.

I got a bad battery. Tried to contact the company. they ignore me. I want my money back or a working product.Desired Settlement: a different battery that works.

Business

Response:

The customer had a new battery shipped to them to replace the defective unit on 11/1 at no additional cost to them. If the customer is still have issues with the new battery please contact us as this item is cover by our one year warranty and we can have it replaced for them.

Review: I purchased a cell phone cover from cellularoutfitter.com on 4/16/15 at 5:51 AM. Their claim was that they ship in 24 Hours and they have a 110% price match guarantee. On 4/19/15 I found the exact same product on Rakuten.com for about $10.00 cheaper then cellular outfitter's price was including shipping. At that point they have not shipped the product, so I E-mailed them to honor the price match guarantee or if they won't then cancel the order. They said that the product was being shipped but I can send it back. The product did not leave their business until 8:55 PM on 4/20/15 and did not leave the Post office in Compton, CA until 4/21/15. It was not 24 hours but five days after I purchased from them. When I asked the about the price match they said that the website was owned by a Japanese company. I pointed out to them that the seller of the cell phone cover was the manufacturer (EMPIRE) the same company whose product I purchased from them. The cover was sold by and shipped by the manufacturer based in Southern California. The would not honor the price match.

In closing: their 24 hour guaranteed shipping turned into five days and their price match guarantee is totally worthless. That is deceptive advertising.Desired Settlement: I want the company to apologize for not shipping the product when they promised and honor their price match policy.

Business

Response:

Reply:Hi [redacted],

Review: I ordered two replacement batteries for my [redacted] cell phone as my original battery was over two years old and had to be re-charged more than once per day. I didn't try the (supposedly) two new batteries that Cellular Outfitter sent me for several weeks but when I did, the replacements they sent me were no better than the original, meaning this business, in my opinion, is selling USED PRODUCT. There is nothing wrong with my phone. Specifics:Date of Invoice: 04/04/15Order# [redacted]Part# [redacted] (Quantity=2)Part Description: Original [redacted] Li-Ion Battery 2100,mAh, EB-[redacted]Price: $19.99 eachShipping Cost: $7.98Total Order Cost: $47.96On 06/29/15 I tried to contact the business via online chat but received no response. Not that I was expecting any.Desired Settlement: I want a full refund for this product. I do NOT want replacements nor will I ever do business with this company again. At this point, I feel compelled to tell everyone I know how shady this company is.Thanks for your help.Regards,[redacted]

Business

Response:

Hi [redacted],

Review: I made a purchase at CellularOutfitter.com for a cell phone case. I am here to complaint their shipping charge. First, on the check-out page, they give me a list of shipping options, such as: USPS First Class (4-10 business days) USPS Priority Mail (2-4 business days) Express Mail (1-2 business days) - $22.99 However, only "Express Mail" is given the amount, while others not. Second, on this check-out page, they give you only the mount of "Item Total", not the full amount to be charged. They did tell me the full amount by email (Order Confirmation) though, but I really did not pay much attention to this kind of email. I talked to the customer service about this, and got only $2 partial refund of shipping. But I want to complain because this site tricks customers, with the impression of "SHIPPING IS FREE". I was told that the shipping charge is mentioned on other pages. However, I heavily doubt that any customer is going to read through all pages on a site for just purchasing one item. The site should list clearly all charges before the customer clicks "PLACE MY ORDER" button. I clipped the page I am referring to and can send to you as evidence if necessary.Desired Settlement: For me: 1. Give back the full refund For all future customers: 2. Put the shipping clearly with the amount on the check-out page 3. Give a full amount so customers can see it before clicking "PLACE MY ORDER" button

Business

Response:

Hello [redacted],

We apologize for any confusion regarding our shipping cost but as you can see at the following link Shipping Policy, our standard shipping charge is $5.99 for the first item and $1.99 for each additional item. In light of this confusion when you contacted our customer service department they issued a partial refund as requested. Please let us know if you need anything else.

Thank you,

CellularOutfitter

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I mentioned in my complaint that I did get a partial refund of $2, but not full. I must stress that their check-out page does not show properly the shipping charge together with the to-be-purchased item(s). Instead, the shipping option appears at the top-left corner, and a customer has to click a button to get the exact charge. In fact, I did not see it at all. And without a click, all I was told is the price of the item, as shown in the previously attached screenshot of the check-out page. It makes no sense for a customer to browse other pages first in order to know the exact shipping charge. Why cannot put this shipping charge together with the item so a customer can see immediately the exact total charge? As I said previously, this is tricking (if not cheating) customers. I complain not only for myself, but also for other potential customers.

Regards,

Business

Response:

Hello [redacted],

As stated before we apologize that the apply button was missed during checkout which is why we offered the discount but we do clearly state our shipping policy. Again we apologize for any confusion and please let us know if you have any further questions.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Here are a couple things:

First, as of now, May 9, I still have NOT received the merely $2 partial refund for the purchase made on April 9.

Second, the capacitive stylus pen (item# STY-PEN-UNIV-02) does not work at all. I believe it is resistive, not capacitive.

Third, regarding their shipping policy, I believe every consumer deserves to see the shipping charge clearly

with the item to be purchased. I have not seen a single e-business web

site having such misleading setup. (If they know one, give me an example

except www.CellularOutfitter.com, their own web site.)

Just in case any Revdex.com staff like to see the final check-out page of CellularOutfitter.com, attached is the screenshot I am resending.

Regards,

Review: I ordered $42.90 of products from Cellularoutfitter.com. When I had entered my payment information and completed my order, I saw that I was charged $23.90 for shipping to Washington State! I immediately called their Customer Service number and spoke to [redacted], requesting they cancel my order. He asked me if he could decrease the shipping to $13.00 and would that be satisfactory? I accepted his offer - still in shock - and asked him if I had chosen a more expensive shipping option by mistake? He told me no, that they charge $5.99 to ship the first item and $1.99 for each additional item ordered. I told him that I did not see that anywhere on their website and he said that he understood. Cellularoutfitter.com advertises very low prices on their merchandise but then deceptively charges exorbitant shipping to make up for it. I will never order from them again.Desired Settlement: I would like them to change their store policy to charge fair shipping prices. If they refuse, I would like people to be able to see on Revdex.com.org that this is their deceptive practice.

Business

Response:

Hello,

I tried to purchase a cell phone case and after purchase they didnt ship it. I tried to call them to get info on the shipping but they would never pick up. So I called there other company wireless emporium and they finally answered. I asked about my order and they wouldnt ship my order out till I close the dispute on paypal. I told them ship it then I would close the dispute. They refused to ship even after that. So the dispute still stands. This place is crooked. be aware.

Review: I placed an order with the company online. It was supposed to ship within 24 hours. Three days later, I contacted them because it had not shipped. They were not helpful in resolving the issue, so I cancelled the order, following their procedure on line as well as via email.

Instead of cancelling the order, the company shipped it to me anyway. I have tried multiple times to contact them and have received no response.Desired Settlement: I want a full refund, including shipping costs, since they should not have sent out the order to begin with.

Business

Response:

We apologize we did not clear this issue up for you sooner. I have issued you a full refund to your original form of payment. There is no need to return anything to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I appreciate that the business resolved the situation so quickly.

Regards,

Review: Requested two pouches for a cellular phone. Shipped a case and the second time shipped another case addressed to to somebody in Illinois.Desired Settlement: Send correct merchandise and accept a return of wrongly sent merchandise

Business

Response:

We apologize for this inconvenience. A new order with the correct items has been processed. The order number is [redacted]. The order will ship tomorrow. Tracking information will be emailed in the evening. There will be no need to return anything previously received. If there are any further questions please contact me at [redacted]@wirelessemporium.com.

The product they recommended for my LG G2 did not fit. We were told by Carlos that shipping (both ways) would be credited whne the return was processed. The shipping was not credited, and neither Carlos nor Cellular Outfitters have returned 3 phone calls!

Review: This cell phone case was advertised to fit a SAMSUNG CONVOY phone & I wasn't even able to shove it into the case! Now I have to pay a return postage fee. They advertise a perfect Revdex.com score, yet they weren't in the Revdex.com database.Desired Settlement: What option do I have? I want the shipping & cost of case refunded.

Business

Response:

We apologize for this inconvenience. The customer was refunded in full for this order on 12/30/2013. The total amount of the refund was $15.11. If there are any further questions please let us know.

Review: After placing order on the night of December 23rd for several cell phone cases totaling 7 cases made out of gel at a cost of $2.99 each. Bringing my total to $23.92 there was nowhere on the screen to check the shipping charges until you put in your credit card number. After I put in the number and hit submit I realized the shipping charges were $27.96. I immediately sent an email cancelling the order I emailed a total of 4 times. The following day I received an email telling me my order was shipped. How is it fair that I tried to cancel the order immediately after I hit send. Because I didn't want to pay more for the shipping than the product. I DO NOT WANT THE PRODUCT. But they tell me they can't cancel the order. I want my money back. I have all of the emails proving that I tried to cancel before they shipped a whole 24 hours, my order number is [redacted]. SHIPPING CHARGES ARE OUTRAGOUS!Thanks for your helpDesired Settlement: I just want a refund, that's all. I do not want the product, that they so called shipped to me on Christmas Eve, but could not receive a cancellation on the day before.

Business

Response:

We apologize for this inconvenience. I have reviewed our records and see that a discount of $12.88 was issued towards the shipping and handling cost. A refund was issued in the amount to the customer. If there are still any issues with this order please feel free to contact me at [redacted]

Review: Ordered 5 cases for 4 Motorola MotoX 2nd Gen phones on Jan 16th. They were shipped out on the 16th also according to Their tracking. As of today I have not received them. I called customer service on 22nd of Jan and asked for a refund.They told me if I did not return the cases I never got no refund.Also learned that two of the cases I ordered were for a different phone. Ordered 5 cases for the same Motorola Moto X 2nd not for Motorola Moto X 2013 version. Again I picked out the cases for 2nd gen phones and they changed the order.Desired Settlement: All I want is a refund back on my credit card. If the package ever comes in I will send it to them unopened. Again they did not fill their end of the purchase Bussiness should also keep tabs on orders they ship out.

Business

Response:

We apologize for any inconvenience. A full refund of $34.11 was provided to the customer on 1/26/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I Received my refund.Thanks to the company and Revdex.comor this.

Regards,

Review: I have used the unsubscribe link multiple times in the emailed advertisements to get Cellular Outfitter to stop sending me emails. However I have continued to receive them. I have waited for approximately 6 weeks in order to give them enough time to process my request. I have also emailed them directly using the company's online customer contact page to request the emails stop. They are continuing to send the unsolicited advertising. I will never purchase anything from this company again since they cannot respect a now former customers wish to not be contacted.Desired Settlement: Stop emailing me. I never want to hear from them again. Fix your unsubscribe form so it actually works.

Business

Response:

Hello [redacted]

We apologize that you were not removed immediately, this issue is resolved. We apologize for any inconvenience this may have caused. Please let us know if you need anything else.

Thank you,

Review: When you order, the shipping price is not revealed until AFTER you purchase. The shipping prices are WAY out of line for the weight and size of the shipped items.

I did not receive all of the items I paid for. I attempted to contact the company, but there is no phone number on their website. There is a contact form provided online. I filled out the contact form on 2 different days and have not heard back from the company.

There are many similar complaints about this company online.Desired Settlement: I want the items I paid for or a full refund.

Business

Response:

Issued a full refund to the customer. We apologize for this inconvenience. Please allow 3-5 business days for the credit to post to your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Ordered product from company that was never delivered. Company supplied tracking number that says the item was delivered.

Purchased product on online on November 8, 2013 at 5:48pm - Order ID: [redacted]

Package was supposedly shipped on November 11, 2013 by DHL via USPS.

USPS tracking number provided package was delivered on November 16, 2013 at 1:13 pm. There was no package delivered to the door or left in the mailbox.

I was at home all day Saturday, Monday, and today. Nothing has been delivered or attempted.Desired Settlement: Please replace or refund the order with shipping amount covered.

Business

Response:

We apologize for this inconvenience. If you did not received your package please contact me at [redacted] and I will make sure you are issued a full refund.

Review: Hello, I ordered a cellphone case over three months ago and haven't received it. I paid for the cellphone case by debit card, they have my money but I don't have a case. I have sent emails asking for a refund but so far I have received nothing.Desired Settlement: I would like them to return my money.

Business

Response:

Hello [redacted],

As stated in previous emails the case was on back order. As of 5/24 the order was canceled and refunded as requested. Please let us know if you need anything further.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,