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Reviews Mobovida

Mobovida Reviews (161)

Review: I have unsubscribed from Cellularoutfitter.com email list via their website 7 times and I continue to recieve promotional email from them.Desired Settlement: The must delete my email or other info from their database. I am also filing with the FCC and the Attorney General of Texas.

Business

Response:

Hello [redacted],

We apologize that this was not taken care of for you immediately and this as since been taken care of. Please let us know if you need anything else.

Thank you,

Matt

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[...I am still receiving spam emails from this company...]

Regards,

Business

Response:

Hello [redacted],

Which email address are you receiving our promo emails at?

Thank you,

Review: I purchased a cell phone case for CAD$2.99 and was not advised on what the shipping charges where until after I entered my [redacted] Card information. The final charges with shipping and taxes came to CAD$10.34. I tried to cancel the order by email and phoning several time and did not get an answer on either. I checked my bank statement and found out that they have charged CAD14.44 which is the equivalent of $10.34USD plus exchange. They have misrepresented the currency and will not answer any of my enquiries about cancelling the order even though they say that they can be cancelled.

www.[redacted].caDesired Settlement: I would like the order cancelled and a credit to my credit card.

Business

Response:

Could we please get the order number? Was not able to find an order under the name. Will gladly issue a full refund once we can location the order.

Consumer

Response:

After I sent numerous emails to the company in question they refunded the amount that I paid to them. Thank you very much for your assistance in this matter Best Regards, [redacted]

Business

Response:

Per the customers request the order was canceled on 12/24/15. The customer was sent an email as a reply to his request to cancel the order on 12/24/15. Nothing was charged to the customer.

Review: I placed an online order on January 3, 2015 with this company. I searches for a specific product on their site and ordered a case to fit my tablet. However, the item I ended up purchasing did not match the item I needed. I did not discover this until the order was shipped when I got the order's shipping confirmation. I immediately contacted the company to see what could be done about this. First, they placed sole blame on me for not adding the right item to my online cart but said I could return it. I was unhappy about being blamed and sent an email back stating I would return the entire order. They said they would take it back minus a 15% restocking fee plus the non-refundable shipping and handling which I find outrageous as I would not have placed an order with them cause apparently they do not have cases that fit my tablet despite the fact a whole list of cases appeared in the search results when I searched for "Samsung Galaxy Tab 4 7.0 inch case". I know now that none of these cases would fit my device. They said that I should have expected their non-specific search results and still said they would take back the items minus the "restocking fee" and the shipping costs. Their website advertises "Complete Satisfaction" but I find I am very dissatisfied with their unwillingness to back-up this statement.Desired Settlement: I believe I should get a complete refund when they receive the order back. I plan on refusing delivery or if possible, I will see if the delivery company will send it back before it even reaches me.

Business

Response:

We apologize for this inconvenience. We have issued the customer a full refund to their paypal account in the amount of $25.70. There will be no need to return any of the item. If there are any further question the customer can contact me at [redacted]

Review: credit card hit for two orders for one order placed

on 1/10/2014 I orderd an item and noticed on my credit card statement on line two entries even though I only placed one order I sent email on 1/13/2014 and only received an automated email reply. I tried calling number on web site but it is invalid. I emailed agsain on 1/14 and no reply automated or otherwise.Desired Settlement: I want the original order delivered but only want charged for 1 order. I want the business to contact me. At least having paid via credit card I can protest charges once the statement is received which I will have no choice but to do if I recieve no reply at all from them.

Business

Response:

Thank you for contacting us. We apologize for any inconvenience. I reviewed the customer account and see two attempts at placing an order on 1/10/2014, however, only 1 transaction was approved. The other was declined. When the customer saw two transactions on their statement that was one for the declined transaction and one for the approved one. The declined transaction dropped off the account 2-3 business days later. Only one transaction was charged and shipped.

Review: I placed an order on June 28, 2015 in the amount of $65.07, including shipping and handling, from Cellular Outfitter.com for various cell phone cords, cases, etc.On June 30, 2015, the total order amount of $65.07 was deducted from my local bank account. According to [redacted] tracking service the order was shipped on July 1 and an attempt to deliver was made on July 8, 2015 to an incorrect address due to the address on the shipping label being incorrect.When I placed my order I registered as a new customer and had to enter my billing address and shipping address. Thus, I have NO idea why they shipped my order to some other address.Desired Settlement: I would really like to receive my order in full as I placed it. IF they will not send me what I ordered and paid for, I would like a FULL refund. I feel that they have been negligent and have done absolutely nothing to correct this matter in almost two months now!

Business

Response:

Hello [redacted],

Review: I purchased a refurbished phone from Wireless Emporium and it has gradually stopped working. First, the charger that came with it broke off inside the phone. I bought another charger. Then the phone would not charge unless it was shut down. Then it would not work unless it was plugged into the wall. Finally, it stopped starting up all together. It begins the process of starting up and as soon as the windows mobile screen prompts it flashes and turns off. I contacted Wireless emporium to go through the exchange process that is described on their website, under Help FAQ's (below is copy and pasted verbatim):Q: The item is broken and/or has stopped working - what can I do? A: Wireless Emporium stands by the quality of every product listed on the site. Every product is quality-tested and meets stringent ISO certification standards and comes with a full 1-yr. replacement warranty, as well as a 90 day money back guarantee. To return any item please send an e-mail to [email protected] in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.I was told this does not apply to cell phones, they have a separate cell phone return policy and it is 7 days. Even after presenting the warranty states on the website, they refuse to honor it. This is clear Intent to Defraud as defined:Intent to defraud is the intention to deceive others. It involves a specific intention to cheat others, for causing financial loss to others or bringing financial gain to ones self. Intend to defraud can also include an intention to deceive others, and to induce such other person, in reliance upon such deception, to assume, create, transfer, alter, or terminate a right, obligation, or power of a property. A person (or firm) is said to act with fraudulent intent when s/he either with a view to benefit himself/herself or with a view to mislead others makes any statement or representation which s/he knows to be false.Desired Settlement: I would take a replacement or credit on another phone, but I have no interest in purchasing a refurbished phone with a 7 day warranty. So unless Wireless Emporium plans on honoring their website listed "1 year warranty on every product on our site" then I would rather return the phone for a refund.

Business

Response:

The order was originally placed on 8/26/2013. The customer first contacted us about problems with the phone on 12/12. We do have a return policy that apply to phones that is different from our policy for cell phone accessories. That policy can be found here, http://www.wirelessemporium.com/store, because the order was out of the coverage time for our return policy we could not accept the return. However, if the customer would like she can contact me at [redacted] and we can discuss offering her some type of credit back to her for this issue.

Review: Purchased items as advertised. Instead of showing up in a timely manner, it took 2-3 weeks! I doubted whether or not the order had actually gone through because I did not receive any email confirmation of the order. Now trying to return the items the website has a 90-day money back guarantee / return but it requires obtaining and RMA# for the return order; but the website to get to this is defective and results in a "server error". No one ever answers the customer service call number; no one ever responds to customer service email. I wonder if the tactic is to make customers wait beyond the 90 days and then say so sorry it's outside of the policy period. I've researched and called the parent company as well Mobovida LLC, and Wireless Emporium and reached a person's voicemail but not any person. I've been pursuing this for weeks.Desired Settlement: Just want a simple refund per the sales policy.

Business

Response:

We apologize for this inconvenience. The RMA system is having an issue at this moment and we are working on getting it correctly very soon. I have gone ahead and issued you a full refund to your original form of payment. Please allow 2-3 business days for the credit to post to your account.

Review: I ordered online from wireless emporium. They got their money for the item which was a phone case. This is the second one I had ordered and they sent the first one quickly. So I had no problem with trying again. I ordered it 2-2-15. Each time I check the website to track my item, it says ready to ship. There is a phone number which I have tried over and over and they keep you on hold for ten minutes or more and then switch to a voicemail. They have an email place but it won't let you send an email. Their website says that they ship within 24 hrs. I think they did the first time I ordered from them. The phone case cost $9.99. That is not a large amount but who knows who else is ordering larger amounts. I have since read other complaints about them. Too bad I didn't see those before I ordered. If they are out of business they need to take down their website to order from.Desired Settlement: I would appreciate if the amount that they drew from my credit card would be refunded to my credit card. Or just a refund would be okay. The main reason I am writing--get them off the internet!!

Business

Response:

We apologize for this inconvenience. We have canceled the order and voided the payment. The item was on backorder order. The transaction was never charged, what you were setting was a pending transaction. Because the payment was voided it will not be charged.

Review: I returned an item in the original package unopened on Dec 7th by usps and they refuse to give my money back I have all the paperwork that when they sent it first it went by dhlecommerce that number it was delivered to the usps on dec 6th that usps number is I went to the usps at the weis markets here in York on Dec 7th it went back to the Dhl place on Dec 12th where it is saying that it is dead letter now this is wrong and it needs to be fixedDesired Settlement: I would like a refund in the full amount

Business

Response:

A full refund was issued to the customer on 1/18/15. No further action is needed.

Review: I ordered item with standard shipping. When I checked out EXPRESS shipping was checked. I immediately emailed the company to cancel, but could not.

I ordered a battery for cell phone. I asked for standard shipping, but it automatically changed to EXPRESS shipping at $22.99 instead of $5.99 After looking again at the website I see one is required to press APPLY or it automatically will overcharge. I immediately emailed the company both by normal email as well as within their website. The answer came back that it was too late. Item had already been processed and shipped. Since item was ordered on Christmas day, I don't think so. Item arrived and I have no complaint with it, but I do object to paying $22.99 shipping on a $15 item. I paid by credit card.Desired Settlement: I would like the company to refund at least half of the overcharge ($8.50) I am willing to take responsibility for NOT seeing the APPLY rules, and the item did come very quickly. I would also like to have this company revise the way one chooses the shipping amount so as not to unfairly overcharge folks. Thanks you.

Business

Response:

We apologize for this inconvenience. I have issued you a refund for $8.50 today. Please allow 2-3 business days for the credit to post to your account. If you have any questions please feel free to contact me at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

The action has been completed and we are satisfied. It was fair and proper. We commend the business for its prompt action.

Regards,

Review: On 12/21/2015 I ordered (2) Samsung Galaxy S4 Extended Batteries which include an over-sized back cover to accommodate the physically larger new batteries. What I received was (3) back covers and (1) battery. All of my attempts to contact this company have fallen on deaf ears. No response what-so ever. (ORDER #[redacted])Desired Settlement: Send me the second paid for battery.

Business

Response:

[redacted]The missing battery has been sent out. We apologize for this inconvenience. Please allow 1-2 business days for the shipment confirmation to come in to you.

Review: My Order # [redacted] I Had Return A Cell Phone Charge " Did Not Work To Charge My Phone , Cell Phone Case " Was Way To Little. & The Free Ear Plugs They Gave Me As A Free Gift" Was Very Hard When I Use Them To The Point They Made My Inner Ear Very sore. They Charge My Credit Card $16.98 For My Order,, I Call Them At 1-800-[redacted] To Informed Them of The Problem & That I Would return These Items For A Full Refund Of $ 16.98 And They Informed Me That they Would Send me An E-mail With the retuning Information On It For Me To return The Items & I Receive That E-mail And I Paid UPS To return The Items To Them. They E-Mail Me A letter Informing Me That they Receive My return And That $16.98 Was Credit To My Credit Card , So I Check My Account The Next Day 4/30/2015 And They Only Credit $9.99 To My Credit Card And Not My Whole refund of $16.98 I E-Mail Them 3 Times And they never Got Back With Me As of 5/5/2015 I Have Called Them 3 Times And Each Time They Said They Would Informed The proper Department To Submit My Remaining Refund Of $ 6.99 Back On My Credit Card I Call Then Again On 5/1/2015 And Was Informed The Same Information As All The Other Customer Service Had Informed me,, They Owe My The Rest Of My refund of $6.99 I Wont My Money,, I Did Everything Correct And I Have The E-Mail They Sent Me To Verify That I Am due My Total Refund....Desired Settlement: I Only Wont What is Due To Me And That Is The Rest Of My refund $6.99 I Should Not have To Of Been Taken Thru All of This,,, They Have There return And I Paid UPS To Make Sure It Would Arrive To Them ,, They Owe Me My Refund NOW,, It Is Another Month 5/5/2015 They Are The Worst people To Order From... I Will Never Deal With Them Again Bad Online Business .......

Consumer

Response:

Thank U They Have Sent My $6.99 Thank U Case Close Now.

Review: The product recommended for my phone did not fit. I asked for cases for one device and had search results returned for a similar device. They DO NOT have cases for my phone in their warehouse. I should have been advised of that during my search processes. I unknowingly ordered the cases and then was charged a restocking fee to return the product. I would have gladly exchanged the case for one that fit my phone however; they do not have them in their warehouse.Desired Settlement: I would like a refund of restocking fees.

Review: I ordered 2 Samsung Galaxy S4 Micro USB cables. When I received them, I tested them immediately to see how long they would take to charge my phone. Not only did they NOT charge it, they DISCHARGED it. I watched the battery go down 4% in 15 minutes. Obviously, they did not do what they were supposed to. I immediately contacted the company, and they sent me 2 more. Again, I tested them immediately, and they did the same thing the 1st 2 did. Contacted the company again and received directions to send them back (at my expense). I do not care that their "technicians" tested the product, and it worked. Well, it DID NOT work on my phone and isn't that the whole reason as to why I made the purchase? I originally paid $13.96 and only received a credit for $5.08. I have gone back and forth w/ Cellularoutfitter.com to no avail. This is not a company to do business with -- their products do not perform as a person is lead to believe.Desired Settlement: I want the rest of my payment ($8.88) credited to me.

Business

Response:

Hi,You have been refunded in full. Please let me know if there is anything else I can do for you. Thank You for choosing Cellular Outfitter!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. When I kept running into a brick wall with CellularOutfitter.com, I contacted my credit card company who also contacted the business. That is the reason for such a speedy resolution, and they were the ones who suggested contacting the Revdex.com. Thank you for your help with this matter.

Regards,

Review: I ordered cell phone accessories online. I got to the screen to review my order which came to $38.90. After reviewing it I entered the credit card information. After entering the card information, the next screen thanked me for my order, but tacked on a shipping fee of $23.90. I found no customer service phone number on the website, but they provided an email address and I immediately sent them an email cancelling the order, which they have ignored. I would like them to either credit the outrageous shipping fee, or credit the entire amount and if they ship it I will return it to them unopened.

Product_Or_Service: Cell phone accessories

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Partial or full refund.

Business

Response:

We apologize for any confusion with our shipping and handling cost. The customer was offered a discount on their shipping and handling fees of $6.00. We did not hear back. If the customer would like that credit applied please contact me at [redacted] and I will be able to apply that discount that was offered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Even with the discount it is an inflated cost for shipping. But the real problem is the total amount I approved when I entered my credit card number was NOT the amount that my credit card was charged and even though I realized what they had done to me when they confirmed the revised amount with the inflated charge just seconds after the entry of the card number they refused to cancel the purchase..."It was too late" It is a scam to claim you have the lowest prices and then hit the customer with inflated shipping charges that do not show in the total you are submitting the credit card for.

Regards,

Business

Response:

I have received your letter regarding the above complaint and the last place we left off with the customer is that they need to contact us with new credit card information in order to issue a refund. At this time we have still not heard from the customer regarding this. Once they contact us we can issue the refund and resolve this matter for good. We did respond to this with that we would refund the full refund and explained our shipping cost.

Review: Placed an order with them that was supposed to be delivered by Jan 8, 2015. There was an issue with the address that was on the package that was sent to me, so USPS returned the package back to sender. Since then I have been in communication with Cellular Outfitters and they told me that it is my problem and refuses to send me what I ordered. They constantly tell me that they are handling the issue, and yet it has been four months now and I have not received my order. I paid for a product and have not received it.Desired Settlement: I want what I ordered or a refund ASAP.

Business

Response:

For case [redacted] the transaction is too old to refund off the original transaction. The customer would need to call me to get CC info to process refund.

Review: I ordered and received several items, however one (so far) was defective. I have attempted to contact the vendor by email, phone, voicemail, website contact form and facebook but I get no response at all. It's been over a week now.Desired Settlement: I want the defective item replaced at no cost to me (ie. no return shipping charges)

Business

Response:

[redacted]The blue cable that needs to be replaced is not available at this time. Is there another color that we can send?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me PROVIDED THAT THEY SEND ME A REPLACEMENT CABLE. RED, GRREN OR ANY OTHER COLOR THAT WORKS IS FINE. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: [redacted]I have ordered from Wireless Emporium, INC. 1375 S. Acacia Ave. Fullerton, CA 92631 which states they are Revdex.com approved and I received only half of my order. I was charged for the entire order but have not received it all. I have sat on hold to talk to a person about this to only get a message we have encountered an internal error, your call will be disconnected, three times. I have emailed them and received nothing. I have tried to contact them but it is a faulty link on their page that will not actually submit.Desired Settlement: I would like to receive the phone case I purchased or a refund of my money paid for the item. ORDER [redacted] Item #[redacted]

Business

Response:

A refund of $21.99 has been issued to the customer per their request.

Review: I ordered a case to fit my new cell phone and it doesn't fit. I have tried via email and phone to get them to give me a RMI number so that I can return this item. They have sent me a phone number but no one is answering. I have left a message but still have not received a RMI number. This item was purchased on 10/21/2015 and the states that it can be returned up to 90 days.Desired Settlement: I would like to return their order for full credit. $23.96

Business

Response:

The customer was issued a full refund in the amount of $23.96. There is no need to return anything back to us.

Review: I ordered a cell phone case online and was presented with multiple shipping options....most of which had a price attached to it. Than there was also USPS standard & priority shipping that displayed no prices. As a result I selected priority shipping and made sure to submit my desired shipping. The website was supposed to give me a new subtotal including shipping costs, but after selecting my shipping the price never changed, so I checked out. Hours later I got an email receipt and there was an additional $9.99 charge for shipping. I first tried to cancel once I saw this but the company claimed it was too late already. I have been fighting for 2 days with the company and not only will they not give me a refund, but they also want to charge me a 15% restock fee.

Please help.Desired Settlement: I would like either a refund in full and the company can have the case back or I want the company to refund me the difference between standard and priority shipping since their website is misleading.

Business

Response:

Hello [redacted],

In light of the confusion we have gone ahead and refunded the difference between Priority shipping and First Class shipping which is our basic. Please allow 3-5 business days for this to show in your account. Please let us know if you have any further questions.

Thanks,

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Description: Cellular Telephone Service & Supplies

Address: 430 Exchange #100, Irvine, California, United States, 92602-1313

Phone:

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www.mobovida.com

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