Mojo Global

Please see the attached document and signed agreement in response to client's claimThank you!Hyzell F [redacted]

I have been in contact with MsCinimin K [redacted] of the support team and at no time have I been asked to submit a cancellation letterNo one that contacted me ever gave me anything concrete as to how to resolve the issue or than having additional personnel calling me that could not provide a solutionI had to go through this person and that person and they were not decision makersI have been going back and forth since September and all I needed to do was provide a letter, then why did October get credited without a letter and the same could not have been done for September? If a cancellation letter is what is needed, I will most definitely provide a cancellation letter and I am still asking for a refund from September To whom do I address the cancellation letter with the appropriate name, title of position held in the company,department, correct street address and correct direct telephone number? Thank you

I want to commend [redacted] from Mojo Global for her help and assistance she gave to meWe run into some technical issue and [redacted] has been always there to help me and provide the needed support! Thank you [redacted] and the team at Mojo Global

We are currently resolving the matter with the client

To whom it may concern, Please see our attached response for this customer's concern Respectfully yours, Hyzell F [redacted]

I am thoroughly delighted with the services of mojo globalNot only did they offer great value, their customer service was excellent

Claudette is an amazing tutor and knows how to explain the software in great detail I highly recommend Mojo Global if you want to build your contacts and your sales leads A+! -Kevin

Mojo Global's Response:This complaint has been addressed and resolved from our endRonald G [redacted] account was completely cancelled last 8/1/Part of our cancellation process is to have the cancelling client meet with our founder, Cory Sanchez, for an exit interview so we can get their feedback, suggestions, and discuss how we can improve our services moving forward.We did not attempted any charges since we confirmed that their account is already cancelled on 8/1/and the last attempt we made based on our records was 7/14/which actually failedPlease see the screenshot below:We have no intention of delaying their account being closed as it was mentioned on the original complaint that "On August 1st, Claudette, one of their employees, acknowledged receiving the cancellation request" which also shows in our records that Ronald G [redacted] account was cancelled same day Claudette confirmed that she received the cancellation request.Our intention for reaching out is only to set them an appointment with our founder, Cory Sanchez and have an exit interview as part of our cancellation process to learn what we could do better in regards with our services.In line with this, I have sent an email to Christian A Vi [redacted] and Ronald G [redacted] today to extend my sincerest apologies for not being able to properly communicate our reason for reaching out to them upon cancelling their accountI also confirmed on this email that their account under Ronald Gelok is already cancelled and guaranteed that he will never be charged with any of our products and services moving forward.Please see the complete message below:

I found MojoGlobal's software to be highly effective delivering on it's promised outcome Their support team worked with me 1-on-to guide me through the setup process and ensure I completely understood how to use every function and feature I definitely plan to continue doing business with them in the future

We have resolved this with the customerA full refund has been issued to him

This is an amazing opportunity to take any business to whatever level you choose toThe training the support the very friendly team the everything is all one could ever expect from these guys and nothing lessThank You!

Please see the attached document and signed agreement in response to client's claim Thank you! Hyzell F [redacted]

Customer is fully aware of our refund policy as they have the option to proceed or NOT with the orderWe process cancellation request to customers based on our policies and terms and conditionsIt takes resources, technology and manpower to fulfill on purchases made by customersThis costs moneyIt’s important to know that we would not charge someone who did not agree for our servicesThat is unethical, and not something we would doIf we charged an individual without that permission, they certainly would NOT allow us to do thisThis customer recognized the charge, accepted the charge, and interacted with our support team to fulfill on their purchaseCustomer purchased the program on June 22, She requested to cancel her services on July 28, which is very much past deadline of our refund policyPlease note that it says in our Refund Policy and Guarantee that Mojo Video Marketing has a hour refund policyAlso, note that it says that all cancellations require a day written notice That means there is a day cancellation in placeSo these charges that went through are ALL eligible for charging After the day cancellation window, we immediately stopped charging her credit cardWe have tried to reach out to the customer from the time she requested to cancel, but she didn’t respond to our notifications.This client filed chargeback request which we responded and won on 10/14/We have documentation that shows we have worked with the client to fulfill on their purchaseThey interacted with us, downloaded our proprietary software, set meetings with our Support team and attended our Live training sessions for best practicesWhile we could not issue a refund as per our policy, we scheduled a meeting with our Client Advocate as part of our cancel protocol to always get an exit interview with our customers to help the customer recoup with his investment thru LinkedIn leads.Attached is our initial response as well for reference

I had the most amazing and supportive help with a software application that I couldn't quite get to work correctly A few minutes after submitting my ticket, I had a response and am thankful for the excellent support and help that I receivedToday I was able to connect with the support tech - Claudette - who was able to correct the issue I was having in less than minutesSuper excited to now have full use and access to the software that I downloaded and to have had support when I needed it later in the evenings (due to my crazy work hours) Thank you Claudette and for your time this evening! This is an amazing service which I hope continues to be offered and expanded to other companies

To whom it may concern, Please see our attached response for this customer's concernRespectfully yours,Hyzell F [redacted]

Before a customer signs up, they are shown a deliverables document that clearly outlines the link to our policiesThis is done for EVERY person who signs up, and no one ever signs up without seeing this deliverables documentSubmitted in a different document for this case is a SIGNED document that outlines the deliverables with this programThis document was sent to customer to show her what’s being purchased, which she agreed and signedWe use a third party vendor called [redacted] to send (contracts, forms, etc) and receive electronic signature from clientsCustomer received the Lead Mastermind Silver Program Deliverables on her email, and directed her to a special link assigned only to her email addressBelow is a snapshot of the actual proof of sales agreement sign off [Lead Mastermind Silver Program Deliverables] digitally signed by the customer on 07/16/thru a third party software “Adobe Echosign”We process cancellation request to customers based on the signed agreement and our policies and terms and conditionsOn our policy page, our cancellation policy is as follows:Once entered into a payment plan, setup fee, or installment plan with Mojo Global for any program, you must complete all payments as stated verbally, in your sales agreement, or through the shopping cart in which purchase was madeAll cancellations require a day written noticeYou are responsible for paying all subscription fees in between that day periodIf you are overdue in payments, you are also responsible for becoming current before you may submit your day written cancellation noticeWe have received customer’s request to cancel on 7/22/Please take note that it requires a day cancellation periodBut we have immediately halted customer’s billing and no succeeding charges took place afterWe have refunded this customer in full on 08/07/No further charges have been made just so we can all move onBelow is a screenshot of the refund issued to customer’s card on August 7, 2015.Nichole Winfield Nichole Winfield

This company has charged me $for a product and services that I did not receiveThe only acceptable response is a full refund for the product that the company still has not delivered in about monthsThank you, [redacted] ***

Before a customer signs up, they are shown a deliverables document that clearly outlines the link to our policiesThis is done for EVERY person who signs up, and no one ever signs up without seeing this deliverables documentSubmitted in a different document for this case is a SIGNED document that outlines the deliverables with this programThis document was sent to customer to show her what’s being purchased, which she agreed and signedWe use a third party vendor called [redacted] to send (contracts, forms, etc) and receive electronic signature from clientsCustomer received the Lead Mastermind Silver Program Deliverables on her email, and directed her to a special link assigned only to her email addressBelow is a snapshot of the actual proof of sales agreement sign off [Lead Mastermind Silver Program Deliverables] digitally signed by the customer on 07/16/thru a third party software “Adobe Echosign”We process cancellation request to customers based on the signed agreement and our policies and terms and conditionsOn our policy page, our cancellation policy is as follows:Once entered into a payment plan, setup fee, or installment plan with Mojo Global for any program, you must complete all payments as stated verbally, in your sales agreement, or through the shopping cart in which purchase was madeAll cancellations require a day written noticeYou are responsible for paying all subscription fees in between that day periodIf you are overdue in payments, you are also responsible for becoming current before you may submit your day written cancellation noticeWe have received customer’s request to cancel on 7/22/Please take note that it requires a day cancellation periodBut we have immediately halted customer’s billing and no succeeding charges took place afterWe have refunded this customer in full on 08/07/No further charges have been made just so we can all move onBelow is a screenshot of the refund issued to customer’s card on August 7, 2015.Nichole WinfieldNichole Winfield

I have been very pleased with Mojo Global customer support I have reviewed many satisfied customer reviews,And feel confident that this is a soild company to do business with

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and everything is now fixedI would like therefore to remove my complaintThank you [redacted]