Mojo Global

We are resolving this matter with the clientWe have a scheduled meeting with him today to get this sorted out

They are throwing a bunch of mum bo jumbo legal documents that is not relevant to the original complaint. Yes I
acknowledged I received the documents. How could I even attempt to go through the program if I didn't? Yes I had the software. I never denied that. Yes I used it. I wouldn't know if it worked if I didn't. Yes I attended the coarse. Yes I used their "Hall of Fame" prospecting letters and I did not receive even single lead or prospectI did everything I was supposed to do in the Lead Mastermind course and it did not produce even one (1) single lead or prospect.That's why I'm compliant to request a refund because I did not receive one (1) single lead or prospectAll it got me was my *** account shut down because you are not supposed to be sending unsolicited requests. That's what their software does. (See attach_A) They say the refund policy is for hours. Then they say it's days. See my screenshot from the day of the webinar days. That's the guarantee I was given. As you can see they have multiple guarantee times. (See attach_B) See my screenshots from *** when they shut down my account. (See attach_C)See when I requested a refund(See attach_D)I spent over minutes talking with Niko and he said that he would schedule an exit interview. I never received that call. Then they want to try and sell me something else. (See atatch_E) *** NOTE *** Attachment omitted because Revdex.com only allows attachments
Respectfully
*** ***

I signed up for the [redacted] program from Mojo Global.  There were technical problems from the beginning.  They encouraged to keep trying.  They...

often did not respond to my request for days.  Then finally they said the software problem was solved.  But everyday the program did not work like promised.  Then Mr Cory M[redacted] got on the phone with me and verbally promised to refund my money if it did not work.  well it has never worked.  The guarantee they make on the webinar is misleading and they have you sign their document before they send you software (even thought they have already processed your payment).  That is so they can send Revdex.com their common answer to challenges on their performance.  They have no complied even with their own promises.  the man who wrote you Mojo's response is a name I have never heard of nor have spoken with as I never spoke to the same person twice.  Fortunately, two of my staff heard Mr S[redacted] extend my warranty and promise me a refund.  I just want some fair treatment!  At least negotiate a solution.  The only solution they offer is just stay with us or we will upgrade your package.  Why do I want an upgrade when the primary program never worked.  I am gong through Revdex.com because 1) they never even acknowledged any one of my 3 request for a refund.  2) I just want fairness and at least they call me to work out a partial refund.  Then next steps will not be pretty as there is a growing group of people talking about how Mojo Global does not keep it words.  This Mr. F[redacted] has never been on the radar.I just want justice Raymond

They are throwing a bunch of mum bo jumbo legal documents that is not relevant to the original complaint.  Yes I acknowledged I received the documents.  How could...

I even attempt to go through the program if I didn't?  Yes I had the software.  I never denied that.  Yes I used it.  I wouldn't know if it worked if I didn't.  Yes I attended the coarse.  Yes I used their "Hall of Fame" prospecting letters and I did not receive even 1 single lead or prospect. I did everything I was supposed to do in the Lead Mastermind course and it did not produce even one (1) single lead or prospect.That's why I'm compliant to request a refund because I did not receive one (1) single lead or prospect. All it got me was my [redacted] account shut down because you are not supposed to be sending unsolicited requests.  That's what their software does.  (See attach_A)  They say the refund policy is for 72 hours.  Then they say it's 30 days.  See my screenshot from the day of the webinar 45 days.  That's the guarantee I was given.  As you can see they have multiple guarantee times.  (See attach_B)      See my screenshots from [redacted] when they shut down my account.  (See attach_C)See when I requested a refund. (See attach_D)I spent over 90 minutes talking with Niko and he said that he would schedule an exit interview.  I never received that call.  Then they want to try and sell me something else.  (See atatch_E)  [redacted] NOTE [redacted]  Attachment omitted because Revdex.com only allows 4 attachments Respectfully[redacted]

Customer did not send us a cancellation notice. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions.Before a customer signs up, they are shown a deliverables document that clearly outlines the link to our policies.  This is done...

for EVERY person who signs up, and no one ever signs up without seeing this deliverables document. We use a third party vendor called Adobe Echosign to send (contracts, forms, etc) and receive electronic signature from customers.  Customer received the Lead Mastermind Silver Program Deliverables on his email, and directed her to a special link assigned only to her email address.Submitted in a separate document is an audit report of the Lead Mastermind Program deliverables sent to the customer. It also shows history when the document was created, sent, viewed and signed by the customer. Take note that the original document also provides an IP address if further authentication is needed.We have worked with the customer with the intention to help with her business. We have reached out to her to get her help with the program. We are more than happy to honor customers cancellation. Please note that it says that all cancellations require a 30 day written notice. We cancelled the account and no succeeding charges took place after so we could all move forward.  Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have been in contact with Ms. Cinimin K[redacted] of the support team and at no time have I been asked to submit a cancellation letter. No one that contacted me ever gave me anything concrete as to how to resolve the issue or  than having additional personnel calling me that could not provide a solution. I had to go through this person and that person and they were not decision makers. I have been going back and forth since September and all I needed to do was provide a letter, then why did October get credited without a letter and the same could not have been done for September?
If a cancellation letter is what is needed, I will most definitely provide a cancellation letter and I am still asking for a refund from September.
To whom do I address the cancellation letter with the appropriate name, title of position held in the company,department, correct street address and correct direct telephone number?
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and everything is now fixed. I would like therefore to remove my complaint. Thank you. 
[redacted]

Claudette is an amazing tutor and knows how to explain the software in great detail.
I highly recommend Mojo Global if you want to build your contacts and your sales leads.
A+!
-Kevin

Customer is fully aware of our refund policy as they have the option to proceed or NOT with the order. We process cancellation request to customers based on our policies and terms and conditions. It takes resources, technology and manpower to fulfill on purchases made by customers. This costs money. It’s important to know that we would not charge someone who did not agree for our services. That is unethical, and not something we would do. If we charged an individual without that permission, they certainly would NOT allow us to do this. This customer recognized the charge, accepted the charge, and interacted with our support team to fulfill on their purchase. Customer purchased the program on June 22, 2015. She requested to cancel her services on July 28, 2015 which is very much past deadline of our refund policy. Please note that it says in our Refund Policy and Guarantee that Mojo Video Marketing has a 72 hour refund policy. Also, note that it says that all cancellations require a 30 day written notice.  That means there is a 30 day cancellation in place. So these charges that went through are ALL eligible for charging.  After the 30 day cancellation window, we immediately stopped charging her credit card. We have tried to reach out to the customer from the time she requested to cancel, but she didn’t respond to our notifications.This client filed chargeback request which we responded and won on 10/14/15. We have documentation that shows we have worked with the client to fulfill on their purchase. They interacted with us, downloaded our proprietary software, set meetings with our Support team and attended our Live training sessions for best practices. While we could not issue a refund as per our policy, we scheduled a meeting with our Client Advocate as part of our cancel protocol to always get an exit interview with our customers to help the customer recoup with his investment thru LinkedIn leads.Attached is our initial response as well for reference.

We are resolving this concern with the client. We are reaching out to her for the update.Thank you!

This company has charged me $2196 for a product and services that I did not receive. The only acceptable response is a full refund for the product that the company still has not delivered in about 6 months.Thank you,[redacted]

Mojo Global's Response:This complaint has been addressed and resolved from our end. Ronald G[redacted] account was completely cancelled last 8/1/2017. Part of our cancellation process is to have the cancelling client meet with our founder, Cory Sanchez, for an exit interview so we can get their...

feedback, suggestions, and discuss how we can improve our services moving forward.We did not attempted any charges since we confirmed that their account is already cancelled on 8/1/2017 and the last attempt we made based on our records was 7/14/2017 which actually failed. Please see the screenshot below:We have no intention of delaying their account being closed as it was mentioned on the original complaint that "On August 1st, Claudette, one of their employees, acknowledged receiving the cancellation request" which also shows in our records that Ronald G[redacted] account was cancelled same day Claudette confirmed that she received the cancellation request.Our intention for reaching out is only to set them an appointment with our founder, Cory Sanchez and have an exit interview as part of our cancellation process to learn what we could do better in regards with our services.In line with this, I have sent an email to Christian A Vi[redacted] and Ronald G[redacted] today to extend my sincerest apologies for not being able to properly communicate our reason for reaching out to them upon cancelling their account. I also confirmed on this email that their account under Ronald Gelok is already cancelled and guaranteed that he will never be charged with any of our products and services moving forward.Please see the complete message below:

The value of Mojo's Service is well in to seven figures and their Customer / Tech Support Team has always been fantastic. I've been a customer for 3 years and am happy to endorse and recommend their service. In fact, I'd even go so far to say...that Mojo Marketing's service and support, may be the best B2B Lead Generation Solution I've seen and used in the last decade. Go Mojo...they won't disappoint!

To whom it may concern,
 
Please see our attached response for this customer's concern.
 
Respectfully yours,
Hyzell F[redacted]

In the first attachment you will see...

I had requested a refund and Mojo's customer care rep extended to me a 45 day guarantee to try to get the product to work for me. Since then I had asked for the refund numerous times well within that 45 day period from the same customer care rep as well as Cory S[redacted]. One of the owners of Mojo. 
I have been requesting the refund ever since then. 
I am not the only one Mojo has done this to. There are numerous complaints online about Mojo not honoring refunds. 
There was a written 45 day guarantee issued by Mojo initially. Ira R[redacted] had also notified me that he would in fact issue my refund recently to which he has not honored either.

I recently purchased Social Lead Storm from them and I am very pleased with it . It is used to generate leads in LinkedIn, I am in the process of making my profile a very high quality one and Ivan really helped me on the webinar today. The training videos are top quality. Very professional and helpful.

I want to commend [redacted] from Mojo Global for her help and assistance she gave to me. We run into some technical issue and [redacted] has been always there to help me and provide the needed support! Thank you [redacted] and the team at Mojo Global.

Please see the attached document and signed agreement in response to client's claim.
 
Thank you!
Hyzell F[redacted]

Mojo is a great software and company with brilliant customer service I cannot recommend them highly enough their support alone is invaluable not to mention their state of the art software's[redacted]