Mojo Global

I had the most amazing and supportive help with a software application that I couldn't quite get to work correctly. A few minutes after submitting my ticket, I had a response and am thankful for the excellent support and help that I received. Today I was able to connect with the support tech - Claudette - who was able to correct the issue I was having in less than 5 minutes. Super excited to now have full use and access to the software that I downloaded and to have had support when I needed it later in the evenings (due to my crazy work hours).

Thank you Claudette and for your time this evening!

This is an amazing service which I hope continues to be offered and expanded to other companies.

This company has charged me $2196 for a product and services that I did not receive. The only acceptable response is a full refund for the product that the company still has not...

delivered in about 6 months.Thank you,

They are throwing a bunch of mum bo jumbo legal documents that is not relevant to the original complaint.  Yes I...

acknowledged I received the documents.  How could I even attempt to go through the program if I didn't?  Yes I had the software.  I never denied that.  Yes I used it.  I wouldn't know if it worked if I didn't.  Yes I attended the coarse.  Yes I used their "Hall of Fame" prospecting letters and I did not receive even 1 single lead or prospect. I did everything I was supposed to do in the Lead Mastermind course and it did not produce even one (1) single lead or prospect.That's why I'm compliant to request a refund because I did not receive one (1) single lead or prospect. All it got me was my [redacted] account shut down because you are not supposed to be sending unsolicited requests.  That's what their software does.  (See attach_A)  They say the refund policy is for 72 hours.  Then they say it's 30 days.  See my screenshot from the day of the webinar 45 days.  That's the guarantee I was given.  As you can see they have multiple guarantee times.  (See attach_B)      See my screenshots from [redacted] when they shut down my account.  (See attach_C)See when I requested a refund. (See attach_D)I spent over 90 minutes talking with Niko and he said that he would schedule an exit interview.  I never received that call.  Then they want to try and sell me something else.  (See atatch_E)  [redacted] NOTE [redacted]  Attachment omitted because Revdex.com only allows 4 attachments 
Respectfully

The only thing I want from the business is my money back.  Nothing...

else! 
Regards,
 
Jerry Moore

I signed up for the [redacted] program from Mojo Global.  There were technical problems from the beginning. ...

They encouraged to keep trying.  They often did not respond to my request for days.  Then finally they said the software problem was solved.  But everyday the program did not work like promised.  Then Mr Cory M[redacted] got on the phone with me and verbally promised to refund my money if it did not work.  well it has never worked.  The guarantee they make on the webinar is misleading and they have you sign their document before they send you software (even thought they have already processed your payment).  That is so they can send Revdex.com their common answer to challenges on their performance.  They have no complied even with their own promises.  the man who wrote you Mojo's response is a name I have never heard of nor have spoken with as I never spoke to the same person twice.  Fortunately, two of my staff heard Mr S[redacted] extend my warranty and promise me a refund.  I just want some fair treatment!  At least negotiate a solution.  The only solution they offer is just stay with us or we will upgrade your package.  Why do I want an upgrade when the primary program never worked.  I am gong through Revdex.com because 1) they never even acknowledged any one of my 3 request for a refund.  2) I just want fairness and at least they call me to work out a partial refund.  Then next steps will not be pretty as there is a growing group of people talking about how Mojo Global does not keep it words.  This Mr. F[redacted] has never been on the radar.I just want justice 
Raymond

We are currently resolving the matter with the client. We had met with her last week about the strategies on her campaign. Another meeting is set next week to get help with her software.

I am very happy with Mojo Global. I have their 2 Flagship products and both work fantastically. The Support is some of the best I have ever had. The products do exactly what they are supposed to do. I wish I had found them sooner... Thanks Mojo!!!

Claudette was amazing! She took a considerate amount of time to walk me through the software and make sure everything is updated and I'm up to date with the news with LinkedIn. The platform is always changing, but having the support team from MOJO is incredible because you're never by yourself when you're trying to figure out the most effective social platform available, LinkedIn. Thank you MOJO and Claudette!

Please see the attached document and signed agreement in response to client's claim.
 
Thank you!
Hyzell F[redacted]

I have been in contact with Ms. Cinimin K[redacted] of the support team and at no time have I been asked to submit a cancellation letter. No one that contacted me ever gave me anything concrete as to how to resolve the issue or  than having additional personnel calling me that could not provide a solution. I had to go through this person and that person and they were not decision makers. I have been going back and forth since September and all I needed to do was provide a letter, then why did October get credited without a letter and the same could not have been done for September?
If a cancellation letter is what is needed, I will most definitely provide a cancellation letter and I am still asking for a refund from September.
To whom do I address the cancellation letter with the appropriate name, title of position held in the company,department, correct street address and correct direct telephone number?
Thank you

This issue has been closed in our end. We have explained to the client. that he is not eligible for a refund. We have given him over a year of software and one on one support that other clients have not received. Please see attached documentation.

I am thoroughly delighted with the services of mojo global. Not only did they offer great value, their customer service was excellent

Mojo is a great software and company with brilliant customer service I cannot recommend them highly enough their support alone is invaluable not to mention their state of the art software's[redacted]

Please see our attached response for this complaint.
 
Thank you!
Hyzell F[redacted]

Before a customer signs up, they are shown a deliverables document that clearly outlines the link to our policies. This is done for EVERY person who signs up, and no one ever signs up without seeing this deliverables document. Submitted in a different document for this case is a...

SIGNED document that outlines the deliverables with this program. This document was sent to customer to show her what’s being purchased, which she agreed and signed. We use a third party vendor called [redacted] to send (contracts, forms, etc) and receive electronic signature from clients. Customer received the Lead Mastermind Silver Program Deliverables on her email, and directed her to a special link assigned only to her email address. Below is a snapshot of the actual proof of sales agreement sign off [Lead Mastermind Silver Program Deliverables] digitally signed by the customer on 07/16/15 thru a third party software “Adobe Echosign”. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions. On our policy page, our cancellation policy is as follows:Once entered into a payment plan, setup fee, or installment plan with Mojo Global for any program, you must complete all payments as stated verbally, in your sales agreement, or through the shopping cart in which purchase was made. All cancellations require a 30 day written notice. You are responsible for paying all subscription fees in between that 30 day period. If you are overdue in payments, you are also responsible for becoming current before you may submit your 30 day written cancellation notice. We have received customer’s request to cancel on 7/22/15. Please take note that it requires a 30 day cancellation period. But we have immediately halted customer’s billing and no succeeding charges took place after. We have refunded this customer in full on 08/07/15. No further charges have been made just so we can all move on. Below is a screenshot of the refund issued to customer’s card on August 7, 2015.Nichole Winfield
Nichole Winfield

To whom it may concern,Please see attached documents as our response to this complaint of [redacted].Yours,[redacted]Customer Support Manager

As of 1 June 2016, 3:16 PM EST, I have not been contacted by the business and have not received a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am having a tremendous amount of real support from Mojo Global on a product that I recently bought from them. Their service is bringing in some real value and I am very impressed with those I've interacted with there... Claudette in particular... she solved a minor problem for me and got me back finding some more real prospects coming into my business.

I want to share a positive experience about MojoGlobal. Attentive, responsive and very helpful!