Mojo Global

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern, Please see our attached response for this customer's concern. Respectfully yours,Hyzell F[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted] and everything is now fixed. I would like therefore to remove my complaint. Thank you. 
[redacted]

I have been very pleased with Mojo Global customer support.

I have reviewed many satisfied customer reviews,And feel confident

that this is a soild company to do business with.

I purchased an excellent product from Mojo Global last week. I have had excellent and timely help with my questions from their support department and office assistants. I could not be more pleased with a company.

This case is already closed and resolved with the client.

We are resolving this with the client. We will do an Enterprise Marketing Program worth 6k value for FREE. We are waiting for his response to our notifications.

So far my experience with Mojo has been a good one. The staff there is very responsive and try to be as flexible as possible based on your requests. I particularly find valuable the product support and extra training that Mojo provides in terms of office hour calls twice a week.

There is also personal assistance available outside of weekly office hour calls via Skype. This is particularly useful as you can get help with your problems as they arise from a very experienced Client Marketing Strategist. In this way, you are never on your own.

Technical issues with software are also resolved in an efficient manner.

I found MojoGlobal's software to be highly effective delivering on it's promised outcome. Their support team worked with me 1-on-1 to guide me through the setup process and ensure I completely understood how to use every function and feature. I definitely plan to continue doing business with them in the future.

To whom it may concern,
 
Please see our attached response for this complaint.
This client did not submit a cancellation letter. We have received her chargeback request on September which we won, and that is the only reference we have to stop her billing.
Please do...

not hesitate to respond if you have any questions or clarifications.Happy Thanksgiving!
 
Respectfully yours,
Hyzell F[redacted]

To whom it may concern,
 
Please see our attached response for this customer's concern.
 
Respectfully yours,
Hyzell F[redacted]

Tech support is awesome; kept following up with me, even when I couldn't respond due to schedule, until my issues were resolved. Finally connected with Claudette, who was very pleasant and helpful, and she resolved the technical conflict to my complete satisfaction.

I recently purchased Social Lead Storm from them and I am very pleased with it . It is used to generate leads in LinkedIn, I am in the process of making my profile a very high quality one and Ivan really helped me on the webinar today. The training videos are top quality. Very professional and helpful.

To whom it may concern,
This customer filed for several chargeback which we all won. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions.  Customer DID NOT meet the following terms to qualify for a money back guarantee or a refund:
Use the software for 30 days. Send a maximum number of messages minimum of 5 days a week
Respond back within 24 hours to all messages. In order for you to send messages in 30 days, you must get certified in the first 2 weeks.
Attend office hours for marketing adjustments, modify methods and strategies for them to get results
Customer has the option to either sign or not sign the Program deliverables document. Clearly the customer signed which proved he acknowledged the charges that will be put on his card and also agreed to the terms and conditions as clearly outlined in the SIGNED document.
Please see attached signed agreement.
Respectfully yours,
Hyzell F[redacted]

We are resolving this concern with the client. We are reaching out to her for the update.
Thank you!

Software does what they claim. Support is responsive

We have resolved this with the customer. A full refund has been issued to him.

I owe my success to Mojo Global!

Customer is fully aware of our refund policy as they have the option to proceed or NOT with the order. We process cancellation request to customers based on our policies and terms and conditions.
It takes resources, technology and manpower to fulfill on purchases made by customers. This costs money. It’s important to know that we would not charge someone who did not agree for our services. That is unethical, and not something we would do. If we charged an individual without that permission, they certainly would NOT allow us to do this. This customer recognized the charge, accepted the charge, and interacted with our support team to fulfill on their purchase.
Customer purchased the program on June 22, 2015. She requested to cancel her services on July 28, 2015 which is very much past deadline of our refund policy.
Please note that it says in our Refund Policy and Guarantee that Mojo Video Marketing has a 72 hour refund policy. Also, note that it says that all cancellations require a 30 day written notice.  That means there is a 30 day cancellation in place. So these charges that went through are ALL eligible for charging.  After the 30 day cancellation window, we immediately stopped charging her credit card. We have tried to reach out to the customer from the time she requested to cancel, but she didn’t respond to our notifications.
This client filed chargeback request which we responded and won on 10/14/15. We have documentation that shows we have worked with the client to fulfill on their purchase. They interacted with us, downloaded our proprietary software, set meetings with our Support team and attended our Live training sessions for best practices. While we could not issue a refund as per our policy, we scheduled a meeting with our Client Advocate as part of our cancel protocol to always get an exit interview with our customers to help the customer recoup with his investment thru LinkedIn leads.
Attached is our initial response as well for reference.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed...

the response made by the business in reference to complaint ID [redacted] and everything is now fixed. I would like therefore to remove my complaint. Thank you.