Mojo Global

In the first attachment you will see...

I had requested a refund and Mojo's customer care rep extended to me a 45 day guarantee to try to get the product to work for me. Since then I had asked for the refund numerous times well within that 45 day period from the same customer care rep as well as Cory S[redacted]. One of the owners of Mojo. 
I have been requesting the refund ever since then. 
I am not the only one Mojo has done this to. There are numerous complaints online about Mojo not honoring refunds. 
There was a written 45 day guarantee issued by Mojo initially. Ira R[redacted] had also notified me that he would in fact issue my refund recently to which he has not honored either.

We have worked with the client with the intention to help with their business.
While we could not issue a refund as per our policy, we scheduled a meeting with our Co-Founder, Cory M[redacted] as part of our cancel protocol to always get an exit interview with our customers to help the client recoup with his investment thru LinkedIn leads. This was after they lost the chargeback case on October. Customer have been communicating with our Customer Advocate Cinimin Krossman since then. But they have been informed that no refund will be processed. 
We are more than willing to work this out with the customer. We have been reaching out to her to schedule an appointment with our Co-Founder.

In summary: Once a customer purchased The Lead Mastermind program, we provide STANDARD deliverables. We send out the document to outline what they’re getting out of the program. Customer clearly signed the Program Deliverables as a proof that she received goods and services as...

described and that she agreed to the agreement we have set forth.We did troubleshooting on customer’s computer which was set to go to sleep after 5 min of inactivity. This is NOT a software issue, but a PC issue. Her pc had a notification that was telling to activate windows. We advised her to contact Microsoft to resolve this issue as it is not an issue with the software. Our software operates through the Microsoft platform so this does need to be fixed on her end.

Mojo always gives me amazing support. Ver professional and truly 1st class service.

r/Gus

Excellent Customer Service!

[redacted] is fully aware of the charges, and it is authorized. He purchased Lead Mastermind  program which he is getting our proprietary software system and strategies to generate business. The program came with software and a members only web portal with training videos and content. Our team has had meetings, prospecting letters, and campaign map out sessions with him. He was informed several times that he didn't qualify for a refund. While we could not issue a refund as per our policy, we scheduled a meeting with our Co-Founders, Cory Michael S[redacted] and Ira R[redacted] as part of our protocol to always get an exit interview with our clients to help recoup with his investment thru LinkedIn leads.

Fantastic experience. Great product. Perfect customer service.

I am thrilled with the support I have received from Mojo Global with regard to my recent purchase. There was a technical glitch with my password & it was sorted promptly in a helpful and friendly manner. This company is a pleasure to deal with.

I want to commend [redacted] from Mojo Global for her help and assistance she gave to me. We run into some technical issue and [redacted] has been always there to help me and provide the needed support! Thank you [redacted] and the team at Mojo Global.