Mojo Global

We are resolving this with the clientWe will do an Enterprise Marketing Program worth 6k value for FREEWe are waiting for his response to our notifications

To whom it may concern,Please see attached documents as our response to this complaint of [redacted] .Yours, [redacted] Customer Support Manager

To whom it may concern, This customer filed for several chargeback which we all won. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions. Customer DID NOT meet the following terms to qualify for a money back guarantee or a refund: Use the software for 30 days. Send a maximum number of messages minimum of 5 days a week Respond back within 24 hours to all messages. In order for you to send messages in 30 days, you must get certified in the first 2 weeks. Attend office hours for marketing adjustments, modify methods and strategies for them to get results Customer has the option to either sign or not sign the Program deliverables document. Clearly the customer signed which proved he acknowledged the charges that will be put on his card and also agreed to the terms and conditions as clearly outlined in the SIGNED document. Please see attached signed agreement. Respectfully yours, Hyzell F [redacted]

I want to share a positive experience about MojoGlobalAttentive, responsive and very helpful!

In the first attachment you will see I had requested a refund and Mojo's customer care rep extended to me a day guarantee to try to get the product to work for meSince then I had asked for the refund numerous times well within that day period from the same customer care rep as well as Cory S [redacted] One of the owners of Mojo I have been requesting the refund ever since then I am not the only one Mojo has done this toThere are numerous complaints online about Mojo not honoring refunds There was a written day guarantee issued by Mojo initiallyIra R [redacted] had also notified me that he would in fact issue my refund recently to which he has not honored either

The value of Mojo's Service is well in to seven figures and their Customer / Tech Support Team has always been fantasticI've been a customer for years and am happy to endorse and recommend their serviceIn fact, I'd even go so far to say...that Mojo Marketing's service and support, may be the best B2B Lead Generation Solution I've seen and used in the last decadeGo Mojo...they won't disappoint!

I recently purchased Social Lead Storm from them and I am very pleased with it It is used to generate leads in LinkedIn, I am in the process of making my profile a very high quality one and Ivan really helped me on the webinar today The training videos are top quality Very professional and helpful

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In the first attachment you will see I had
requested a refund and Mojo's customer care rep extended to me a day guarantee to try to get the product to work for me. Since then I had asked for the refund numerous times well within that day period from the same customer care rep as well as Cory S*One of the owners of Mojo. I have been requesting the refund ever since then. I am not the only one Mojo has done this toThere are numerous complaints online about Mojo not honoring refunds. There was a written day guarantee issued by Mojo initiallyIra R*** had also notified me that he would in fact issue my refund recently to which he has not honored either

*** *** is fully aware of the charges, and it is authorizedHe purchased Lead Mastermind program which he is getting our proprietary software system and strategies to generate businessThe program came with software and a members only web portal with training videos and content. Our team has had meetings, prospecting letters, and campaign map out sessions with him. He was informed several times that he didn't qualify for a refundWhile we could not issue a refund as per our policy, we scheduled a meeting with our Co-Founders, Cory Michael S*** and Ira R*** as part of our protocol to always get an exit interview with our clients to help recoup with his investment thru LinkedIn leads

We have worked with the client with the intention to help with their businessWhile we could not issue a refund as per our policy, we scheduled a meeting with our Co-Founder, Cory M*** *** as part of our cancel protocol to always get an exit interview with our customers to help the client recoup with his investment thru LinkedIn leadsThis was after they lost the chargeback case on OctoberCustomer have been communicating with our Customer Advocate Cinimin Krossman since thenBut they have been informed that no refund will be processed. We are more than willing to work this out with the customerWe have been reaching out to her to schedule an appointment with our Co-Founder

We have worked with the client with the intention to help with their business
While we could not issue a refund as per our policy, we scheduled a meeting with our Co-Founder, Cory M*** *** as part of our cancel protocol to always get an exit interview with our customers to help the client recoup with his investment thru LinkedIn leadsThis was after they lost the chargeback case on OctoberCustomer have been communicating with our Customer Advocate Cinimin Krossman since thenBut they have been informed that no refund will be processed.
We are more than willing to work this out with the customerWe have been reaching out to her to schedule an appointment with our Co-Founder

I signed up for the *** *** *** program from Mojo Global. There were technical problems from the beginning.
They encouraged to keep trying. They often did not respond to my request for days. Then finally they said the software problem was solved. But everyday the program did not work like promised. Then Mr Cory M*** S*** got on the phone with me and verbally promised to refund my money if it did not work. well it has never worked. The guarantee they make on the webinar is misleading and they have you sign their document before they send you software (even thought they have already processed your payment). That is so they can send Revdex.com their common answer to challenges on their performance. They have no complied even with their own promises. the man who wrote you Mojo's response is a name I have never heard of nor have spoken with as I never spoke to the same person twice. Fortunately, two of my staff heard Mr S*** extend my warranty and promise me a refund. I just want some fair treatment! At least negotiate a solution. The only solution they offer is just stay with us or we will upgrade your package. Why do I want an upgrade when the primary program never worked. I am gong through Revdex.com because 1) they never even acknowledged any one of my request for a refund. 2) I just want fairness and at least they call me to work out a partial refund. Then next steps will not be pretty as there is a growing group of people talking about how Mojo Global does not keep it words. This MrF* has never been on the radar.I just want justice
Raymond

To whom it may concern, Please see our attached response for this complaint.This client did not submit a cancellation letterWe have received her chargeback request on September which we won, and that is the only reference we have to stop her billing.Please do not hesitate to respond if you
have any questions or clarifications.Happy Thanksgiving! Respectfully yours,Hyzell F*

The only thing I want from the business is my money back. Nothing else! Regards, Jerry Moore

Please see our attached response for this complaint
Thank you!
Hyzell F*

This company has excellent follow up and support after my purchase It not only has webinars, but individual support to get off on the right track

Great support and lots of training

Customer is fully aware of our refund policy as they have the option to proceed or NOT with the orderWe process cancellation request to customers based on our policies and terms and conditions
It takes resources, technology and manpower to fulfill on purchases made by customersThis costs moneyIt’s important to know that we would not charge someone who did not agree for our servicesThat is unethical, and not something we would doIf we charged an individual without that permission, they certainly would NOT allow us to do thisThis customer recognized the charge, accepted the charge, and interacted with our support team to fulfill on their purchase
Customer purchased the program on June 22, She requested to cancel her services on July 28, which is very much past deadline of our refund policy
Please note that it says in our Refund Policy and Guarantee that Mojo Video Marketing has a hour refund policyAlso, note that it says that all cancellations require a day written notice That means there is a day cancellation in placeSo these charges that went through are ALL eligible for charging After the day cancellation window, we immediately stopped charging her credit cardWe have tried to reach out to the customer from the time she requested to cancel, but she didn’t respond to our notificationsThis client filed chargeback request which we responded and won on 10/14/We have documentation that shows we have worked with the client to fulfill on their purchaseThey interacted with us, downloaded our proprietary software, set meetings with our Support team and attended our Live training sessions for best practicesWhile we could not issue a refund as per our policy, we scheduled a meeting with our Client Advocate as part of our cancel protocol to always get an exit interview with our customers to help the customer recoup with his investment thru LinkedIn leadsAttached is our initial response as well for reference

The only thing I want from the business is my money back. Nothing else!
Regards,
Jerry Moore