Mojo Global

This is an amazing opportunity to take any business to whatever level you choose to. The training the support the very friendly team the everything is all one could ever expect from these guys and nothing less. Thank You!

I found MojoGlobal's software to be highly effective delivering on it's promised outcome. Their support team worked with me 1-on-1 to guide me through the setup process and ensure I completely understood how to use every function and feature. I definitely plan to continue doing business with them in the future.

We are currently resolving the matter with the client.

I am having a tremendous amount of real support from Mojo Global on a product that I recently bought from them. Their service is bringing in some real value and I am very impressed with those I've interacted with there... Claudette in particular... she solved a minor problem for me and got me back finding some more real prospects coming into my business.

Please see the attached document and signed agreement in response to client's claim. Thank you!Hyzell F[redacted]

To whom it may concern,Please see attached documents as our response to this complaint of [redacted].Yours,[redacted]Customer Support Manager

I had the most amazing and supportive help with a software application that I couldn't quite get to work correctly. A few minutes after submitting my ticket, I had a response and am thankful for the excellent support and help that I received. Today I was able to connect with the support tech - Claudette - who was able to correct the issue I was having in less than 5 minutes. Super excited to now have full use and access to the software that I downloaded and to have had support when I needed it later in the evenings (due to my crazy work hours).

Thank you Claudette and for your time this evening!

This is an amazing service which I hope continues to be offered and expanded to other companies.

In summary: Once a customer purchased The Lead Mastermind program, we provide STANDARD deliverables. We send out the document to outline what they’re getting out of the program. Customer clearly signed the Program Deliverables as a proof that she received goods and services as...

described and that she agreed to the agreement we have set forth.We did troubleshooting on customer’s computer which was set to go to sleep after 5 min of inactivity. This is NOT a software issue, but a PC issue. Her pc had a notification that was telling to activate windows. We advised her to contact Microsoft to resolve this issue as it is not an issue with the software. Our software operates through the Microsoft platform so this does need to be fixed on her end.

The team pays superior special attention to detailed questions from me as well as others while engaged in webinars and one on one support sessions. Truly interested in my success. Ivan among others is especially thorough. I learn something every time I'm engaged with them, well over and above my initial question. They get where I'm coming from and know how to "paint a picture" for me of what's next or in and around the area where I needed help. They lead me. Great support. I highly recommend working with them to grow your business.

To whom it may concern,This customer filed for several chargeback which we all won. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions.  Customer DID NOT meet the following terms to qualify for a money back guarantee or a refund:Use the software for 30 days. Send a maximum number of messages minimum of 5 days a week Respond back within 24 hours to all messages. In order for you to send messages in 30 days, you must get certified in the first 2 weeks. Attend office hours for marketing adjustments, modify methods and strategies for them to get resultsCustomer has the option to either sign or not sign the Program deliverables document. Clearly the customer signed which proved he acknowledged the charges that will be put on his card and also agreed to the terms and conditions as clearly outlined in the SIGNED document.Please see attached signed agreement.Respectfully yours,Hyzell F[redacted]

I've been a member of Mojo for about 3 weeks. Their customer service is superb. In just 3 weeks I'm already enjoying a positive ROI on my monthly investment. Their knowledge of LinkedIn and the working functionality of their software is impressive.

Please see our attached response for this complaint. Thank you!Hyzell F[redacted]

Before a customer signs up, they are shown a deliverables document that clearly outlines the link to our policies. This is done for EVERY person who signs up, and no one ever signs up without seeing this deliverables document. Submitted in a different document for this case is a...

SIGNED document that outlines the deliverables with this program. This document was sent to customer to show her what’s being purchased, which she agreed and signed. We use a third party vendor called [redacted] to send (contracts, forms, etc) and receive electronic signature from clients. Customer received the Lead Mastermind Silver Program Deliverables on her email, and directed her to a special link assigned only to her email address. Below is a snapshot of the actual proof of sales agreement sign off [Lead Mastermind Silver Program Deliverables] digitally signed by the customer on 07/16/15 thru a third party software “Adobe Echosign”. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions. On our policy page, our cancellation policy is as follows:Once entered into a payment plan, setup fee, or installment plan with Mojo Global for any program, you must complete all payments as stated verbally, in your sales agreement, or through the shopping cart in which purchase was made. All cancellations require a 30 day written notice. You are responsible for paying all subscription fees in between that 30 day period. If you are overdue in payments, you are also responsible for becoming current before you may submit your 30 day written cancellation notice. We have received customer’s request to cancel on 7/22/15. Please take note that it requires a 30 day cancellation period. But we have immediately halted customer’s billing and no succeeding charges took place after. We have refunded this customer in full on 08/07/15. No further charges have been made just so we can all move on. Below is a screenshot of the refund issued to customer’s card on August 7, 2015.Nichole WinfieldNichole Winfield

Before a customer signs up, they are shown a deliverables document that clearly outlines the link to our policies. This is done for EVERY person who signs up, and no one ever signs up without seeing this deliverables document. Submitted in a different document for this case is a...

SIGNED document that outlines the deliverables with this program. This document was sent to customer to show her what’s being purchased, which she agreed and signed. We use a third party vendor called [redacted] to send (contracts, forms, etc) and receive electronic signature from clients. Customer received the Lead Mastermind Silver Program Deliverables on her email, and directed her to a special link assigned only to her email address. Below is a snapshot of the actual proof of sales agreement sign off [Lead Mastermind Silver Program Deliverables] digitally signed by the customer on 07/16/15 thru a third party software “Adobe Echosign”. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions. On our policy page, our cancellation policy is as follows:Once entered into a payment plan, setup fee, or installment plan with Mojo Global for any program, you must complete all payments as stated verbally, in your sales agreement, or through the shopping cart in which purchase was made. All cancellations require a 30 day written notice. You are responsible for paying all subscription fees in between that 30 day period. If you are overdue in payments, you are also responsible for becoming current before you may submit your 30 day written cancellation notice. We have received customer’s request to cancel on 7/22/15. Please take note that it requires a 30 day cancellation period. But we have immediately halted customer’s billing and no succeeding charges took place after. We have refunded this customer in full on 08/07/15. No further charges have been made just so we can all move on. Below is a screenshot of the refund issued to customer’s card on August 7, 2015.Nichole Winfield
Nichole Winfield

So far I'm extremely impressed with the high level of training and support. Training is held 3 time per week which is really helpful.

To whom it may concern,
 
Please see our attached response for this complaint.
This client did not submit a cancellation letter. We have received her chargeback request on September which we won, and that is the only reference we have to stop her billing.
Please do...

not hesitate to respond if you have any questions or clarifications.Happy Thanksgiving!
 
Respectfully yours,
Hyzell F[redacted]

To whom it may concern,
This customer filed for several chargeback which we all won. We process cancellation request to customers based on the signed agreement and our policies and terms and conditions.  Customer DID NOT meet the following terms to qualify for a money back guarantee or a refund:
Use the software for 30 days. Send a maximum number of messages minimum of 5 days a week
Respond back within 24 hours to all messages. In order for you to send messages in 30 days, you must get certified in the first 2 weeks.
Attend office hours for marketing adjustments, modify methods and strategies for them to get results
Customer has the option to either sign or not sign the Program deliverables document. Clearly the customer signed which proved he acknowledged the charges that will be put on his card and also agreed to the terms and conditions as clearly outlined in the SIGNED document.
Please see attached signed agreement.
Respectfully yours,
Hyzell F[redacted]

I have been in contact with Ms. Cinimin K[redacted] of the support team and at no time have I been asked to submit a cancellation letter. No one that contacted me ever gave me anything concrete as to how to resolve the issue or  than having additional personnel calling me that could not provide a solution. I had to go through this person and that person and they were not decision makers. I have been going back and forth since September and all I needed to do was provide a letter, then why did October get credited without a letter and the same could not have been done for September?If a cancellation letter is what is needed, I will most definitely provide a cancellation letter and I am still asking for a refund from September. To whom do I address the cancellation letter with the appropriate name, title of position held in the company,department, correct street address and correct direct telephone number?Thank you

This company has charged me $2196 for a product and services that I did not receive. The only acceptable response is a full refund for the product that the company still has not delivered in about 6 months.
Thank you,
[redacted]

I have been very pleased with Mojo Global customer support.
I have reviewed many satisfied customer reviews,And feel confident
that this is a soild company to do business with.