MONY Financial Services

July 13, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] We received your Revdex.com complaint regarding your concern with our grooming salon in [redacted] We are sorry to hear about your recent experience We have shared your concerns with the senior management of the store to ensure that this is being addressed accordinglyThe store manager stated that he talked to you on the 6th of JulyHe explained that the groom was stopped on June 30th because the groomer noticed a circular type of skin irradiation on the skin just above the left shoulderIt was recommended by the groomer that White Sox be taken to the vet for further examinationWe were informed that White Sox was taken to the vet on July 3rd and was found to have skin infection and was not contagiousThe store received the note from the Vet along with the bill in the amount of $We were then told that White Sox is scheduled on July 14th to have the groom completed for no charge We hope we have addressed your concern at your satisfaction Sincerely, [redacted] Customer Relations Coordinator Petco Animal Supplies, Inc Case#: [redacted]

June 04, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] , This communication is in response to your rebuttal with Revdex.com case # [redacted] We understand your ongoing disappointment with this experience Our Sales Audit confirmed that per our banking records we are showing that a refund was processed fully on May 12, Here is the reference # [redacted] for the money transferYou may also check the attached imageThis reference number can be provided to your bank/card company so they can confirm where the funds were deposited if not to your account We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience Please contact us again if you need further assistance Sincerely, [redacted] Customer Relations Coordinator Petco Animal Supplies, Inc Case#: [redacted]

February 01, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] This communication is in response to your rebuttal with Revdex.com case# [redacted] We definitely understand your situation and appreciate hearing from you Your concern has been looked into and forwarded to the appropriate department to make sure the findings are appropriate [redacted] , our third party claim department confirmed that a reimbursement was provided We hope we have addressed your concern at your satisfactionPlease contact us again if you need any further assistance Sincerely, [redacted] * Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

September 25, [redacted] [redacted] RE: Revdex.com ID # [redacted] Dear [redacted] , This is in rebuttal response to your Revdex.com case # [redacted] regarding your negative store grooming experienceWe regret any frustration this may have causedIn our desire to resolve the issueWe coordinated once again to [redacted] the Store LeaderHe told us that he was able to speak with youHe decided on a full return for the original groom, in the amount of $as well as the $Electronic Gift Card that has already been extended and an additional $in store gift card to remedy the extended duration of dissatisfactionHe was awaiting for your visit to the store so that they can process the return and give you the second $Gift Card as agreed.Again, we apologize for any inconvenienceWarm regards, Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

January 25, [redacted] RE: Revdex.com ID # [redacted] Dear [redacted] ***, Our office has received your Revdex.com case # [redacted] regarding your experience with our store at [redacted] ***Please accept this as a formal letter of apology for the inconvenience this has caused you A copy of your concern has been shared with the upper management of the store to ensure that this is being addressed accordingly***, the District Leader looked into this matter and confirmed to us that this was handled at the store level back in DecemberThe refund for the full amount of classes has already been issued We hope we have addressed your concern at your satisfaction [redacted]

March 23, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] Our office received your Revdex.com case # [redacted] regarding the emails you have been receiving from usPlease accept our sincerest apology for any trouble this may have caused you The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emails We hope we have addressed your concern at your satisfactionPlease contact us again if you need any further assistance Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

March 15, [redacted] [redacted] Dear [redacted] Our office has received your Revdex.com Complaint ID# [redacted] regarding your return experience at one of our local storesWe regret any frustration this may have caused youWe have thoroughly reviewed your case and below are our findings: The item you purchased and wanted to return is an exclusion to our Store Return Policy, it being a pet medication.You no longer have the receipt for the said purchase, which is a requirement in doing a return for either a refund or exchange.As an appeasement for your inconvenience, $worth of Pals rewards coupons was processed on your account ( [redacted] ) when you called our Customer Relations department last February 18, 2018.Although we are unable to honor your return request at this time, we have sent a $Electronic Gift Card to your email address in addition to the Pals coupons that we already issued (mentioned above)We know it's frustrating on your end and we never intend to bring inconvenience to any of our customersWhile we wish that we could further assist you with this issue, our position still stands since we have policies that we need to enforcePlease accept our sincerest apology in this regardYour feedback is very important and your comments are valuedWarm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: [redacted]

April 11, [redacted] *** [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] ***, Thank you for contacting Petco regarding your concern with our store at East Stroop RdWe are sorry to hear about your recent experience.A copy of your complaint has been shared with the upper management of the store to ensure that this will be addressed accordinglyJohn, the District Leader confirmed that he was able to explain the Store's Path of Training every Groomer within the organization of over hours that involves both safety and grooming dogsHe also detailed the GSA, PSA to Mentor Partnership, and then to a PS with a Final sign off from the MentorHe mentioned that a check in the amount of $has been mailed to your address and a $GiftCard was sent over a week agoWe hope that you find these actions satisfactoryPlease be assured that we intend to use every available means to get this matter resolvedThank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

June 01, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] We received your Revdex.com complaint regarding your feedback on the live fish at our Petco storesWe sincerely appreciate you taking the time to share your thoughts The Bettas are displayed in cups designed specifically for these fishThey enjoy small spaces and must live in relative isolation due to aggressive nature towards other fish, especially other male BettasThe cups are covered to avoid spillage and pollutants from entering the water- however all have ventilation ports in the lidsAir and food can pass thruOur containers are actually larger than what most pet stores use and were specifically designed to provide the Betta with a safe, clean temporary homeThey should not be kept in a large tank with other fish and water is changed several times a week with prepped water and they are fed betta food daily When purchased we do inform customers a larger tank- although not much larger, is needed for long term careThese are temporary homes and the Bettas sell usually within a week at the storeThat said, people do keep Bettas in very small containers - often with a single small plant for decorThey take air off the surface so they do not need an air pumpThese fish will also typically sit motionless either near the surface or on the bottom when not active The stores have procedures that guide the employees on how to care for, feed and maintain the fish, as well as educate potential owners of these facts if they don't already knowOur training and care sheets are established by an Animal Care advisory panel that includes specialists on certain animals and fish, veterinarians, and our own chief VeterinarianThese policies and procedures are intended to establish a routine in every store that helps insure consistent care across many stores and regions We appreciate the concern and will continue working hard to help ensure the proper care and treatment of animals in every aspect of our businessThank you for bringing this issue to our attention Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

December 28, [redacted] [redacted] RE: Revdex.com ID # [redacted] Dear [redacted] ***- [redacted] , Thank you for contacting Petco regarding your concern with our store at River Oaks WWe are sorry to hear about your recent experience.We have forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressedThe investigation is ongoing and they are currently reviewing your caseWe have every confidence that they will act promptly to investigate the matter then follow up with you to discussPlease know that we take these issues seriously every time they are brought to our attentionWarm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern, I want my complaint reopened towards Petco and their advertising scam dealing with the pricing on their repeat delivery program My mother and I are dealing with things to do with the death of my father, like attending the memorial service and funeral I did not have a chance to respond to the made up reason that Petco gave for commiting highway robbery by refusing to charge Mom the original price as claimed and instead refusing to charge anything else but fifty dollars for dog food The text defining the terms of their repeat delivery program states that the price of the item would remain the same as it was at the time a customer signs up for it with their intial purchase I'm not going to tell my Mom that she can't keep her dog because she can't afford to buy dog food for fifty dollars a month after she has lost her husband of years already I am temporarily handicapped and my Mom is older to where we do not drive and need dog food delivered to the house.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI hope that in the future, Petco will stop sending "click-bait" and misleading emails saying people will save on their "ENTIRE" order when that is in fact, not the case Regards, [redacted]

July 23, [redacted] [redacted] Dear [redacted] , This is in response to your Revdex.com case # [redacted] regarding your negative online shopping experienceWe regret any frustration this may have causedWe have had major pricing errors on the site last Sunday, July that was having prices coming up with very steep discounts (up to 99%) that was incorrectThus, we have been forced to cancel your orderWe make every effort to ensure the accuracy of the information on our web siteIf an error is discovered it is immediately correctedPlease be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been chargedIf we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your orderYou will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct pricePlease note that individual bank policies vary when the amount is credited back to your accountPrices and availability are subject to change without prior noticeWhile we are unable to honor your request at this time, discount up to 50% off the original price of the item that you can coordinate with our customer service teamYou may call our hotline# 877-738-We hope that this will lessen some of the negativity surrounding your last shopping experienceAgain, we apologize for any inconvenienceThank you for your timeWarm regards, Corporate Office Customer Relations Petco Animal Supplies, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although I have received the proof requested, it is ridiculous the lengths I had to take in order to get them when the wrongdoing was not on my partI am still dissatisfied and I will not be returning to Vetco for further services Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

April 20, [redacted] [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] , Thank you for contacting Petco regarding your concern with our store at DRYLAND WAYWe are sorry to hear about your recent experience.Petco is committed to improving the overall health, safety and well being of the companion animals in our storesThere are specific guidelines that we follow on providing veterinary care to companion animalsA copy of your complaint has been shared with the upper management of the store to ensure that this will be addressed accordinglySarah, the Store Leader confirmed that she was able to speak with you about this complaintMoreover, she spoke to the vet to get a better understanding of your pet's health conditionAlso, they agreed to pay the vet bills (reimbursement) and made plans with the vet to cover the recheck feeWe hope that you find these actions satisfactoryPlease know our stores are guided by policies that we must try to enforceIt is not our intention to develop a policy that would cause any frustration to our loyal customers.We appreciate your patience and cooperation regarding this matter.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

December 24, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in [redacted] A copy of your concern has been forwarded to the management of the store for further resolutionWe have advised them of your correct phone number and your most convenient time for call backWe have every confidence that our store partners will act immediately to investigate and take whatever action necessary to resolve the problem Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]

November 02, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store at [redacted] We are sorry to hear about your recent experience Your comments were shared with the upper management of the store right after we received your complaintThe Store Leader confirmed that he spoke with you several times and requested for the vet report and bill for further reviewWe also sent you an email asking for the documents but has not received any responsePlease feel free to reply to the email and submit the needed documents so we can address accordingly We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

March 10, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] Our office received your Revdex.com case # [redacted] regarding your concern with your rewards couponsFirst of all, we want to take this opportunity to thank you for being our customer for yearsWe want you to enjoy the full benefits of being a Pals member and regret any undue stress this has caused To make amends, we reissued twelve $Rewards coupons on your account which are valid for days upon issuancePals Rewards program counts all the purchases you makeA $Pals Rewards coupon will be issued for every $accumulated purchase online or locallyYou can track your Pals Reward status and claim Reward Dollars by logging into your online accountIn addition, an electronic gift card worth $was sent to your email address which you can use in-store or onlineWe hope that this resolution will be sufficient to correct the error and address any inconvenience this may have caused you Thank you for your continued patronageIf you may need any assistance, please do not hesitate to contact us Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]