MONY Financial Services

October 29, 2016*** ** *** ** *** *** *** ** ***
RE: Revdex.com ID #***
Dear *** ***
Our office has received your Revdex.com case# *** regarding your petco.com orderWe are sorry to hear about your experience
It is with great regret
and concern that we received your complaint detailing your frustration about not arriving at a resolution even after repeatedly contacting our support center regarding your orderWords cannot express how truly sorry we are for the inconvenience this has causedWe aim to consistently deliver a professional service to our customers and we would like to state that on this occasion the level of service you received was unacceptablePlease be assured that we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible
To assist you, we have reloaded your gift card in the amount of $as a refund for the item that was cancelled from your orderPetco.com does not charge for any order until it has been shipped from our warehouseHowever, for gift cards that were used as a mode of payment, they will be automatically debited upon placing the order to ensure that the card has sufficient fund for the order
Please be assured that Petco is committed to customer serviceWe highly appreciate your feedback as it will assist us in becoming better at what we doIt is our goal to retain you as a satisfied customerWe hope we have addressed your concern at your satisfaction
Sincerely,*** *** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:***

July 28,
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*** ** *** ***RE: Revdex.com ID # ***Dear *** ***, This is in rebuttal response to your Revdex.com case #*** regarding your negative online shopping experienceWe regret any frustration this may have caused. We would like to send you a $Electronic Gift Card since the item you would like to purchase is no longer available onlineAgain, we apologize for any inconvenience. Thank you for your time. Warm regards, Corporate Office Customer Relations Petco Animal Supplies, Inc.*** ***

January 21, 2016*** *** *** *** *** *** * *** ** ***
RE: Revdex.com ID# *** Dear *** ***
We received your Revdex.com complaint with case# *** regarding your recent petco.com orderPlease accept our sincerest apology for any trouble this may have
caused you
We have confirmed that a refund amounting to $was issued in a form of an electronic gift card and it was sent to your email address on January 16thThe electronic gift card does not expire and can be used when you shop at a Petco store or onlineOur hope is that this will help lessen the negativity surrounding your recent experience
If we can be of any further assistance, please feel free to reply to this communication or call Petco.com Customer Relations directly at ***Thank you again for contacting Petco.Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

lost points, equivalent to rewards dollars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Petco is not committed to the health and well being of its animals otherwise it would not sell sick animals nor allow teenagers to easily open its display and come in contact with the turtles for the purpose of stealing and killing turtle *** Petco does not sell large pond shells for these animals who cannot be housed in 20-gallon tanks. Once families decide to not purchase a new tank the animal is abandoned in our ecosystem or at overcrowded shelters which often cannot care for reptiles. Selling these turtles is no different than selling puppies and kittens from breeding mills. Furthermore, Petco refuses to accept these statistics regarding the high rate of surrendered turtles to various rescues and shelters:- to *** *** *** ***- *** *** *** *** *** *** - Annually, *** *** *** *** *** ***- Annually, *** *** ***Nearly 1/of the 3,turtles saved by *** *** *** are RES- *** *** *** in *** ***
Petco is welcome to contact the above agencies for verification. These are statistics reflecting only one species: Red-eared slider turtles which have been banned in several states in the USA, the EU, Japan, New Zealand and more. Petco is selling an invasive species which is affecting native Western pond turtles [***
Regards,
*** *** ***This is a *** of the permitted rescue I undertook to save turtles from a fast drying pond due to the drought. Interestingly, this pond is very close to the very Petco from which teenagers stole and killed the turtle in the article above

September 10, 2017***
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*** *** ** *** ***RE: Revdex.com ID # ***Dear *** ***, This is in response to your Revdex.com case #*** regarding the service provided by our VETCO clinicWe regret any
frustration this may have caused. We reached out to VETCO directly regarding your issueAccording to them, if a pet parent can provide substantiation of a current rabies vaccine then the clinic team can provide their pet with a three year rabies vaccineHowever, this was not the case for Vito, which received a one-year rabies vaccineWe have also been informed that you have contacted their customer service on 8/30/and was provided a $refund.We hope that we have been able to address your concern.Warm Regards,Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

July 23, 2017*** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, This communication is in response to your Revdex.com case# ***We are sorry to hear about your recent experience.We stand behind our products
and if our guest is not satisfied, we will make it right by accepting the return and offering the right solution within the terms of our return policyMerchandise Card are given for store returns without a receipt or with a receipt dated older than daysWith that said, Merchandise Card can only be used for in-store purchases and is not transferable. Since we care about our guests and their pets and guarantee their satisfaction, we have requested *** - the Store Leader to reach out to you to make it rightPlease be assured that we intend to use every available means to get this matter resolved. Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.*** ***

November 15,
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RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case # *** regarding the emails you have been receiving from usPlease accept our sincerest
apology for any trouble this may have caused you
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emails as of November 9thWe hope we have addressed your concern at your satisfaction
Please contact us again if you need any further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***

April 25, 2016*** ** *** *** *** ** *** ** ***RE: Revdex.com ID# ***Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with our store at *** *** *** We are sorry to hear about
your recent experience
I have forwarded your concerns to the appropriate upper management in charge of the store to ensure your complaint is addressed.***, the General Manager of the store confirmed that he has spoken with you and a return was offeredWe hope we have addressed your concern at your satisfaction
Please be assured that Petco is committed to customer serviceWe highly appreciate your feedback as it will assist us in becoming better at what we doIt is our goal to retain you as a satisfied customer and we hope to serve you again in the future
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I want a apology because I am a loyal customer and have not been treated with respect I deserve

December 07, 2016*** ** *** *** * *** ** *** *** *** *** ** ***
RE: Revdex.com ID # ***
Dear *** ***
Our office has received your Revdex.com case# *** regarding your petco.com ordersWe would like to apologize for the
inconvenience and disappointment that you experiencedWe assure you that we have taken the necessary steps to remedy the situation
We have issued a refund in the amount of $for Order #*** and a partial refund of $for Order #***The refund will be posted to the original mode of payment used and will reflect within 5-business days depending on your bank's terms and conditionsWe hope our timely response helps secure your patronage once againLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Sincerely,*** ** *** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

February 06, 2018*** *** *** *** *** *** **
*** ** ***RE: Revdex.com ID # ***Dear *** ***,Our office has received your Revdex.com Complaint ID#*** regarding your complaint about receiving junk mailsWe regret any frustration
this may have caused.We are sorry to hear that you are receiving mails or junk mails from our Petco Store Grand openingIn our effort resolving the issue for youWe have alerted our management about thisRest assured this will be the last junk mail that you will be receivingWe hope we addressed your concern. Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

June 18,
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RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding your concern with our store in Plaistow-NH
At Petco, animals are our top
priority and we would never intentionally risk their lives and healthWe understand the disappointment and the inconvenience that the grooming incident must have caused you and your dogWe sincerely hope that *** is feeling better upon receiving this response
We reviewed your case and confirmed that your concern has been forwarded to our legal department for handlingWe have every confidence that the dedicated team assigned for this will act immediately to investigate and take whatever action is necessary to resolve the issue
Thank you for bringing this issue to our attentionYour feedback is very important and your comments are valued
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***

October 14, 2015*** *** ** *** *** * *** ** *** ** *** ***
RE: Revdex.com ID# ***Dear *** ***
We received your Revdex.com complaint with case# *** regarding the status of your refundPlease accept our sincerest apology for any trouble this may
have caused you
We reached out and spoke to you on October 8th to assist you regarding this matterAfter verifying your concern, we have issued a refund for Order # ***You should receive a separate email confirming the status of your refundOur hope is that this will help lessen the negativity surrounding your recent experience
Please contact us again if you need further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 15, 2016*** *** ** *** ** *** ** ***RE: Revdex.com ID# ***Dear *** ***
This communication is in response to your Revdex.com complaint regarding the fish that you purchased at our store in *** **Please accept our sincerest apology for
any trouble this may have caused youBe assured that we intend to use every available means to get this matter resolved
Your concern was forwarded to the senior management of the store to make sure that this is being addressed accordingly***, the District Leader confirmed that she has reached out and is offering a giftcard to accommodate your lossThe store will be waiting for you to come back and assist you with your refund requestIn addition, we will further evaluate how we can prevent this problem from occurring again
We hope we have addressed your concern at your satisfactionPlease contact us again if you need further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 25, 2016*** *** *** *** * *** ** *** *** ** *** ***RE: Revdex.com ID#***
Dear *** ***
Our office has received your Revdex.com case#*** regarding your experience with your recent petco.com order
We are
committed to providing you with the highest quality product and servicesUpdating the web site against the stocks we have on hand real time is a feature we are still working onWe regret the inconvenience it has caused and assure you that we have taken the necessary steps to remedy the situations
We received an update from the manufacturer regarding your replacement orderYou may monitor the status of your order with this tracking number ***Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encounteringWe value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience
Please contact us again if you need any further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:***

June 09, 2017*** ** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, This is in response with your rebuttal on Revdex.com complaint ID#: *** which is in regards with the price match of the item you purchased at the store and saw it cheaper online.We completely understand how inconvenience it was to go back and forth to the storeWe've contacted the store and asked approval regarding the check request for the disputed amount of $which they approved and processedKindly just await for the check to arrive.We hope that we addressed your concern accordinglyThank you for your continued patronage.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. Case#: ***