MONY Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager was extremely rude and talk down to us the whole time we were there and refused to sell us another [redacted] They stated the [redacted] we purchased was used and return and every part workedWe had no problem with it being used as long as all the parts workedNone of these this were true and the manager treated us like we were stupid and didn't know what used meant and like we made the tank look like it did and broke the pieces just to cause problems Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 9, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Enclosed you will find a picture of the store shelf As promised, I shopped at this store location on 20NOVand it is obvious that this store is not capable of stocking their shelves for their customersThis is not about Store Manager, [redacted] kissing my behind, this is for the consumers out there to actually see how Petco really does not care how their stores are ranHow is the customer supposed to purchase items if they are not available and on these empty shelves?!?!?!?!] Regards, [redacted]

June 15, [redacted] [redacted] RE: Revdex.com ID # [redacted] Dear [redacted] , This is in response to your rebuttal letter through Revdex.com case# [redacted] Again, we would like to express our sincerest apologies for the inconvenience that your experience may have caused.Fin Rot is a bacterial infection, bacteria can be found on anything and that does include the plants, but also the water in the store’s tank that the plant came fromBacteria is found everywhereSince we cannot confirm where the bacteria came from, we have requested [redacted] - the Store Leader to check and help you outWe were advised that he has been trying to contact you via phone but was not able to reach youShould you wish to discuss this issue further with the Store Leader, you may contact him at 904-997-***.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

July 28, [redacted] [redacted] Dear [redacted] , This is in response to your Revdex.com case # [redacted] regarding your negative shopping experience in our [redacted] *** [redacted] storesWe would like to apologize for the inconvenience and disappointment that you experienced in dealing with our product and service.In our desire to resolve your concern, we have forwarded a copy of your complaint to the upper management in-charge of our stores***, the District Leader confirmed that he was able to speak with you regarding this matterThey are going to issue refund for the bags that you purchasedHe also added that he had a good conversation with you about what you feel and the changes that are needed in our product presentation and our service levels specifically around the frozen productsPlease be assured that we will take these comments into consideration as we continue to provide quality products and services to our valued customersThank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc [redacted]

June 12, [redacted] *** [redacted] ***RE: Revdex.com ID # [redacted] Dear [redacted] ***, This is in response to your Revdex.com case # [redacted] regarding your negative experience at your local Petco storeWe regret any frustration this may have caused.To assist you, we brought this to the attention of the upper management of the store to ensure your complaint is addressed***, the Store Leader confirmed that she was able to speak with you regarding this matter They will be waiting for you to come back and assist you with your replacement requestWe are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in usNothing is more important than regaining your trust and all of us here hope you will give us the opportunity to provide you the positive shopping experience you have come to expect from usThank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

August 15, [redacted] RE: Revdex.com ID # [redacted] Dear [redacted] We received your Revdex.com complaint ID # [redacted] regarding your recent petco.com orderWe would like to extend our apologies for the inconvenience this has caused Our Escalations Team reached out to you upon receiving a copy of your complaintThe team had rectified the situation and to that end, a refund in the amount of $was issued back to the original mode of paymentMoreover, we assure you that we will take your feedback into consideration as we continue to provide products and services to our valued customers Please know that we care about our customers and what they think of usBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

September 09, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] Our office received your Revdex.com case# [redacted] regarding your request for the Rewards coupons that should have been added to your accountPlease accept our sincerest apologies for the inconvenience this has caused We definitely understand your situation and appreciate hearing from youWe have reviewed all the contacts to Petco that you have made, and found that there have been compensation made and your PALS coupons have been reissued multiple timesWhile we wish that we could further assist you with your request, we found that the representative ensured that you were provided the necessary assistance, and was able to address your concern each time We value your business and we would like to retain you as our valued customerAgain, please accept our apologiesThank you for your understanding in this matter Sincerely, [redacted] **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

June 21, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] We received your Revdex.com complaint concerning your experience with our grooming salon in [redacted] **We apologize that your pet has received a service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that this experience has caused Your concern was brought to the attention of the District Manager of the store [redacted] confirmed on June 12th that he contacted you and addressed your concernsHe explained why the hair would be removed from the dog's ears and why this was needed on this specific breedFurthermore, [redacted] has discussed with the Salon team the best practices with regards to the grooming serviceThe store agreed to pay for the vet bills and they confirmed that you will be using the same salon and groomer on your next visitWe hope that the given resolution has addressed your concern Your patronage is important to us and again, our sincerest apologies Sincerely, [redacted] Customer Relations Coordinator Petco Animal Supplies, Inc Case#: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I no longer care about the matterI will no longer be spending any money at any Petco store because of the way I was treated Regards, [redacted]

November 22, [redacted] [redacted] RE: Revdex.com ID # [redacted] Dear [redacted] , Our office has received your Revdex.com Complaint ID# [redacted] regarding your negative shopping experience at the storeWe regret any frustration this may have caused.After reviewing the complaint, we right away contacted the store through emailStore Leader [redacted] told us that he will contact you to resolve the issueHe tried to call you for the fourth time now however, he was unable to reach youThe store management was willing to resolve the issueThey just want time to talk with you and make sure that the item you are looking for are available at the time you visited the store.We hope we addressed your concern.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: [redacted]

February 24, [redacted] *** N 40th St Apt 275Phoenix, AZ 85032-4659RE: Revdex.com ID # [redacted] Dear [redacted] ***, This communication is in response to your Revdex.com complaint regarding your concern with our store at E Bell RdPlease accept our apologies for any problems or inconvenience you have experiencedWe strive to provide exceptional customer service, and sincerely appreciate hearing from youWe have forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressedThe investigation is ongoing and they are currently reviewing your casePlease know that we take these issues seriously every time they are brought to our attentionThank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

Revdex.com:Petco is correct, the amount was refunded, and I placed a new order yesterday evening. Unfortunately, I ordered two collars which clearly showed "in stock" and received an e-mail this morning indicating that they were back-ordered. I checked the website again, and these items still show as "in stock." During the course of yet another conversation with Petco, I was advised that these items would show as "out of stock" while in my cart. I placed one in my cart while we spoke, and they still showed as "in stock." She finally admitted that they do not keep the website up to date. Also, she refunded my card immediately.
So, I am satisfied with the resolution with Petco, although not happy about the waste of what has amounted to well over an hour on the phone with them to obtain a refund of money that never should have been taken in the first place. In my mind, though, advising a customer that an item is "in stock" when it is not and forcing the customer to make contact (in my case repeatedly) to obtain a refund when the business knows full well that their website is not properly updated is fraud and a violation of the Consumer Protection Act. FTC requirements also are likely violated as there is no clear indication when the item is ordered, nor is there any disclosure of expected length of time until shipment. In my case, had it not been for my proactive behavior, the required refund would have extended well beyond the day allowed time
Regards,*** ***

January 06, 2018*** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, This communication is in response to your Revdex.com case# *** regarding your recent store visitPlease accept our sincerest apology for
any trouble this has caused you.We have forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressedJeremy, the District Leader confirmed that he was able to speak with you and resolved the matterA corporate check in the amount of $will be mailed out to your addressWe hope that this is sufficient enough to address your concern. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

July 19,
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*** ** ***
RE: Revdex.com ID# ***
Dear *** ***
We are in receipt of your Revdex.com case # *** regarding your email unsubscribe requestWe would like to extend our apologies for
the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emailsWe hope that the given resolution has addressed your concern
Please contact us again if you need any further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 24, 2015*** *** *** * *** *** *** * *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
We received your Revdex.com complaint concerning your experience with our grooming salon in *** *** *** We apologize that your pet has received a service
that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that this experience has caused
We have forwarded your concern to the Senior Management of the storeWe were told that the District Manager had reached out and explained that the team would cover the vet bills and refund the groomingOur hope is that this will help lessen the negativity surrounding your recent experience
We appreciate that you have brought this to our attentionBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:***

October 08, 2017***
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*** * *** **Brea, CA 6317RE: Revdex.com ID # ***Dear *** ***This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe regret any frustration this may have caused.In
our desire to resolve the concernWe immediately coordinated to the management in converting the Merchandise Card which is only valid for store purchase to an Electronic Gift cardThe management approve it and the $was converted to an Electronic Gift Card which you can use both at the store or onlineIt was sent to your email address *** We hope we addressed your concern.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband did not realize that the grooming had not been paid for due to the fact that I usually pick up our dogs and pay at that time. I was ill therefore unable to pick up our dogs. When we were called about the bill I told the manager that I would gladly provide a credit card number to pay. This was not acceptable due to the fact that this was a Petco policy not to accept payment via the phone. I then said I would be in Sunday to pay, for which I did. As far as toothbrushes and treats I was not aware that these were not pro bono "gifts" and would not have asked to receive them. After going to Petco for a few years and receiving these upon picking up the dogs from grooming there were always offered. I found this gesture to be nice at the time due to the fact that our bill was always over $200.00.We had a grooming apt for our animals on 10/25/at am. I called on 10/24/to confirm and was told we no longer had this appointment and a manger would call within an hour to discuss. No manger called back and I have not heard from the store since. The treatment from management and staff at the Kona Petco is not only unprofessional it is vindictive. Refusing to provide service was not an appropriate action. We had not done anything wrong or intentionally malice to warrant such treatment.If this concern needs to be taken to the next level this can be done. How many people are being mistreated which then leads to discriminatory treatment? This is not right nor acceptable!! Petco is the only establishment in Kona for pets. They have a captive audience due to this fact. It seems that they are taking advantage of the consumers and making up their own rules which are prejudice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer below.Yes , we finally did receive recordsOnly wfter posting publicly that we had an issueShe did not seem to care in the slightest that we had to go through so much troubleShe even doubted that I in fact did report the issue to the Revdex.comI will repeat myself againI have asked foe my dogs medical records seveal times and HAVE provides my contact information as well as my husband'sI even included *** vaccine tag number for rabiesI was desperateThe employee of Vetco did in fact send the records over, I am thankful for thatI am disappinted to discover she was behind on vaccinesHow was I to know considering Vetco refused to help meHow was I to know considering Petco grooming had no issues and said she was currentThe same day we received the records we took her to get groomedIf Vetco would like proof of that we can provide itMy husband DID have to take her in to get vaccines so she would be currentAGAIN, we wouldn't have had this issue if Vetco would have just given us the proper information in the first placeMaybe they should start by admitting they dropped the ballI have never been so disappinted with service and lack of respect from a companyThis is the first Revdex.com report I have ever madeThank you. *** ***-***