Moore-Built Construction & Restoration, Inc.

Thank you for again contacting Kohl's directly with your concerns. I apologize that we were unable to address your concerns previously.Kohl’s offers promotional events designed to provide our customers with exceptional value. Kohl's works hard to provide low prices on the Site as well as in Kohl's stores, and we are committed to offering sale prices that represent real and compelling values relative to our regular prices. However, as we previously noted, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Prices and availability are subject to change without notice. We have this notice posted online at the Kohls.com website athttps://cs.kohls.com/app/answers/detail/a_id/89/kw/online%20pricesWe stand by our current policy, I would like to offer you a $10 Kohl's Gift Card as a one-time accommodations for the inconvenience you've experienced.  In addition and accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we will be more than happy to facilitate a return and refund if you are not completely satisfied with any of your purchases.

We have processed a return for Kohls.com order #[redacted] on 02/03/16 as a courtesy to the customer. We advise our customer to allow 5-7 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping profile before placing future orders.

Our records show we received the customer's complaint through another channel, and their concerns have been addressed.

The final shipment...

was the one that we couldn't find. It was found this afternoon in the neighbor's yard stuck in a pile of snow and ice.  the package was ruined, but we are hoping the suit wasn't. while the item was found, it was obviously not placed on our property in a proper manner.  It would not have been lost if it had been placed inside the screen door or on the side door where we get the rest of our mail.  It was placed instead in the path of wind and snow and was lost as a result.  Had we not gone outside and dug through the snow and ice, it would have remained there until spring. Regardless, Kohl's did nothing to remedy the problem.  Again, I was told I would be waiting 2-3 weeks and I wasn't able to enjoy swimming with my family.  Whether this was on Kohl's end or the shipper's end, it was not on mine and I don't appreciate the hassle this has been. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customers Kohls.com order was initially shipped using one tracking number; however, UPS split this into three separate shipments based on the size of the order, creating two additional tracking numbers. Our records indicate that two shipments were delivered, and the third shipment is scheduled...

to be delivered on July 24, by end of day. We apologize for the delay in shipment, and will send a $10 gift card in the mail in compensation for the delay.

Kohl's Cash is non-transferable. This situation was handled correctly under our current Kohl's Cash policy, and no compensation is warranted. Please have our customer contact our fraud department at ###-###-#### to discuss in further detail.

We will be more than happy to research our customer's concern. More information is needed. Please inquire our customer which item was received incorrectly, since it was not specified in the original complaint. Once that information is received, we will be happy to research our customer's...

concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Well, I must indicate that on my receipt there is absolutely no indication that there is a thirty day policy. I am one valued customer they will lose if they fail to accept the product back because my receipt does not indicate such. I will return every piece of merchanize that I have at my house back to their store. They are very untruthful

We
apologize for the disappointment. On January 23, we processed a credit in the
amount of $80.00, in compensation for the price adjustment on the Kohls.com
order ending in 2327, which will post to the Kohl's Charge card ending in 1204
in an average of seven days.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Amber [redacted]

We deeply apologize for the frustration
our customer experienced in store. Please know we will send applicable coaching
to the Macon, GA store to ensure this does not happen again. As we understand
our customer does not live in close proximity to a Kohl's store, she is welcome
to buy on...

Kohls.com. Additionally, when returning an item to Kohl's which
earned Kohl's Cash, the amount of the return will be
reduced by the amount of the Kohl's Cash. Finally, we respectfully decline our
customers request for additional compensation in regards to the time it
takes for her to get to the store. As we do not invoke a time limit for
returns, she is welcome to return these items to the store when she is in the
area, and when it is most convenient for her.

We
respectfully decline the request. As our customer earned $20.00 Kohl's Cash on
her online order and subsequently redeemed the Kohl's Cash on a later order,
the return value on the original order was reduced by the amount of Kohl's Cash used. For additional terms
and conditions, please...

reference the back of the Kohl’s Cash coupon.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As
a gesture of goodwill and our commitment to customer service we are offering to
send the customer a $25.00 Kohl’s gift card.

Revdex.com:It has now been 10 business...

days and I have not received my pre-paid Visa gift card of $50 from Kohls. I once again chatted with a Kohls representative on Thursday May 5, 2016 who said give it 15 business days from April 23rd.  Kohls can not keep on pushing the date back. It has now been well over 8 weeks since my claim was processed and validated and has been 10 business days since April 23rd, the date Kohls said I was to receive the gift card in their response to my complaint. I ask Kohls again to provide me the gift card and if need be provide shipping/tracking details to prove that it has been mailed. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Since I had paid with Kohl;s credit card and I do have the receipt for it, why they can not send me a check, why should I accept the store credit? I do not wish to do business with them anymore.

We
apologize for the disappointment. We have refunded the shipping charges, in the
amount of $35.80, on all four Kohls.com orders, which will post in an average
of seven days to the VISA card ending in 0854. To expedite a credit for the
inadvertently shipped orders, please return the items to...

the nearest Kohl's
store, located at; [redacted] Clovis, CA 93612, for a
full refund.

We have no record of any system errors that would have prevented the
customer from redeeming the promised promotion.  As previously stated
we have accommodated the request for the $10 promised credit. We apologize for
any disappointment.

Our records indicate we initially mailed a check to our customer on July 14, 2017. Since our customer states she did not receive this, we canceled that check and reprocessed a new check on August 1, 2017 in the amount of $33.27. Please have our customer allow 7-14 days for mail delivery.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This refund, if it actually comes through in another 10 days, is short by $9.57  Kohl's charged me $62.54 and is refunding $52.97.  THe package was not delivered because of "an incomplete address" per the US post office so is no fault my mine it was undeliverable. Therefore I should be be responsible for their shipping charge. Thank you