Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience. Please have our customer reorder the merchandise, and kindly have them provide the new order number. We would be more than happy to adjust the price to the same amount on the original order.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Please pass along that the original complaint began at [redacted] The remainder of the complaint comes from how their customer support center responded (or lack thereof) to my follow up calls.   Thank you for helping me get a response. This was the first time that I've received communication back from the company.Regards,
[redacted]

We have spoken to our customer directly via telephone to resolve her concern. At this time, we consider her matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes this issue was resolved very fast 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed 01/23/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We
deeply apologize for the disappointment. As the status of this package is lost,
on November 17, we processed a credit to our customers VISA card ending in
[redacted], in the amount of $76.83, which will post in an average of seven days.

We have been advised by our Corporate Refund Department that the customer's concerns were addressed and resolved by the Store Manager directly.

In order for us to research our customer's concern accordingly, we need more information. • Was the customer provided a Kohl's Merchandise Credit for the number, if so, are they able to provide the number?

We apologize for the
inconvenience our customer experienced with their most recent Kohls.com order.
We have processed a credit in the amount of $35.56 to our customer's Visa ending
in 0098. Please advise our customer to please allow 7-10 business days for it to
post to their credit card.

We have attempted to contact our customer directly. Please advise our customer to contact the following phone number. 1-262-704-9567.

Upon further review of Order 4506818779, it appears the
customer contacted us in regards to the address one hour after the order was submitted.
 On our website, it does state there is a
30 minute time frame for order modifications. Unfortunately, since this was not
a Kohl’s error, we are...

unable to issue a credit as requested. The customer is
still responsible for Order 4506818779. If either of the items are returned to
Kohl’s, we will be happy to apply the credit towards the customer’s order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is NOT about getting anything for FREE.  I want a positive experience.  What I did expect from Kohl's is to make things RIGHT.  That's an offer that was offered by ANOTHER supervisor for another mess up.  It shows that this company is NOT consistent and does NOT care about the customer experience.  What I did expect is a senior member of management to call and discuss the problem and address how the problem would be resolved.  However, that is NOT what happened and Kohl's executives are coward and don't have the guts to address the actual issue.  I would have been happy with a phone call and apologizing but instead it shows the CORE values of this company is unstable and I am not happy with I had ZERO contact from management.  I'll be sure to pass this experience to everyone I know.  It started as a small problem and it kept getting bigger.  Even the people at the top don't care about the actual experience the customer gets.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I will contact this [redacted] as advised and HOPE to receive this gift card.   
Regards,
[redacted]

We apologize for the customer’s
difficulty with receiving her Kohl’s Virtual Gift Card. We have zeroed out the
gift card ending in 6984 from order 4955089963 and have credited
$50 back to our customer’s Kohl’s Charge Account. This credit will reflect in
72 business hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My first order on 6/26 - I was charged $51.00 on my American Express for a dress that was returned on 7/6/16 and received only $41.00 credit to my AMEX. I was shorted $10.00 on this return.My second order on 7/1 - I was charged $75.99 on my American Express for (1) pant and (1) dress that was returned on 7/13/16 and received $75.99 credit to my AMEX. On this second order, I used a discount of $10.00 in Kohl's cash to reduce the overall charge from a total of $85.99 to $75.99.Upon returning the second order, Kohl's 'tried' to give me $10.00 on a merchandise card that must be used to purchase merchandise in their stores, instead of crediting the $10.00 owed back to my American Express where it originally debited on the first order. I declined to accept the merchandise credit card that the store wanted to give me and left it with the individual at Customer Service of the Hillsboro, Oregon store. Kohl's still owes me $10.00 in credit returned to my American Express.This is, in my opinion, a crime as they are taking a customer's money owed and switching it to a merchandise credit that must be spent in their stores. Between two orders, I paid Kohl's $126.99 from my American Express, and to date they have only returned in credit to my American Express $116.99. All items purchased on these two orders have been returned to Kohl's. I did not accept the merchandise credit they attempted to force upon me instead of the $10.00 owed to the American Express on the first order returned. This is an unethical practice to take a customer's money, and with all items returned, attempt to keep a portion of the money owed back to the original form of payment by offering a merchandise credit.Summary of transaction payments and credits:Purchase #1 Paid Kohl's from American Express $51.00 Return #1 Kohl's credited American Express $41.00 ($10 shorted)Purchase #2 Paid Kohl's from American Express $75.99 Return #2 Kohl's credited American Express $75.99 (offered a $10 merchandise credit instead of   crediting the $10.00 shorted on order #1)Again, to be clear, I did not accept the merchandise credit offered at the store and left it with the woman behind the customer service desk at Kohl's Hillsboro, Oregon store on July 6, 2016.I am still owed $10.00 in credit to my American Express from return #1 where I was shorted (I paid $51, Kohl's credited only $41.00).This is the only acceptable resolution I will accept. Kohl's should not be allowed to steal money from their customer (or, in this case, former customer).
Regards,
[redacted]

We apologize for the inconvenience and frustration the
customer experienced on June 11, 2015 at the Hialeah Store. It appears we did
reverse the $30.00 transaction in question on the customer's Kohl's Charge
ending 6039 on April 19, 2016. Please allow 5-7 business days for the credit to
post to...

her Kohl's Charge. We do not accept Kohl's Gift Cards as payments on
the Kohl's Charge.  Although you cannot
make a payment using a Kohl’s Gift Card or Kohl's Merchandise Credit, payments
can be made at every Kohl's store using a check, cash, or money order.  Payments can also be made using Kohl's Cares
Gift Cards, which are Gift Cards sold by non-profit organizations as part of a
fundraising program.  Payments can also
be made through our automated telephone system or online through My Kohl's
Charge by using your bank routing number and checking account number. We are more
than happy to send the customer a $50.00 gift card for the inconvenience and
frustration, as well as a replacement for the original that was not redeemed at
checkout on June 11, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My Mother ([redacted]) has written thousands of checks in her life - NO PROBLEMS. She has sufficient funds in her checking account (Capitol Bank in De Pere, WI). She probably has NEVER written more than 3 or 4 checks in one day in her life. We would like her name cleared of this matter and the ability to continue to write checks for her purchases. [redacted]