Moore-Built Construction & Restoration, Inc.

We again apologize for the disappointment; however, we stand behind our previous statement, and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Angela [redacted]  To whom it may come concern:You failed to even address my concern or complaint. Your company made it very inconvenient for me and you aren’t even offering anything to rectify the situation. You didn’t address anything in regards to my complaint about the experience. An appogy is not what I was looking for. I spent 3 hours shopping and 2 hours fixing your inconvenience, by the way maybe you should make sure the employees you keep can speak English and have some sort of sense. Im demanding a response that will rectify the situation.

We are able to confirm that a return for the incorrect merchandise from Kohls.com order #[redacted] was refunded in 10/17/15. Our records also indicate Kohls.com order number #[redacted] was delivered 10/17/15. This item was directly shipped from the vendor and not a Kohl's warehouse. We will...

forward the feedback regarding the customer's recent experience.  We apologize for the inconvenience.

Our customer spoke to our Corporate Refund department. They have resolved our customer's concern as of August 02, 2016.  Any other questions, they would need to contact ###-###-####.

We...

recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.

We have requested the customer be issued a $10.00 credit to the Discover Card ending 2689. Going forward, our customer needs send in a rebate form since this request has beem honored in the past numerous times.  Please advise our customer to allow 7-10 business days for this credit to reflect on their credit card.

We regret
the customer’s recent issue with their fragrance purchase. Please advise the
customer to respond with their receipt or order information so we may research this
matter further.

We regret the customer's desired merchandise arrived damaged. Our records show a UPS pick-up was scheduled on 12/06/15 for the merchandise. The customer will be credited with 5-7 business after the merchandise arrived back to our warehouse. If the customer still desires the merchandise, we are...

more than happy to honor the original price paid, and free shipping. Regrettably, we are not able to discount the merchandise any further as it is an exclusion. The manufacturer of this product prohibits any additional discounting  of this item. The customer may simply reply to this complaint with the new order number and we will credit her accordingly. We are happy to honor 30% off a future Kohls.com order that does not include any excluded merchandise. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I went to Kohl's soon after my order was cancelled  and the item  I was told was not available  @ the Clifton store was there @ The Clifton NJ Kohl's store. I bought it @ the Clifton store. This issue is resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:I know from prior phone calls to Kohl's that given a Kohl's order number, their customer service can look up the Kohl's cash codes used in the order. It is because of current delay that I am now only able to locate two of four full Kohl's Cash codes used in my canceled order #[redacted]:KOHL'S CASH VALUE: $7.47KOHL'S CASH NUMBER: 225066162108633PIN: 8627 VALID: 03/03/2017-03/17/2017KOHL'S CASH VALUE: $55.97KOHL'S CASH NUMBER: 225075814187153PIN: 9474 VALID: 02/24/2017-03/26/2017The other two sources are Kohl's cash of $10 value each, ending 4366 and 6746 as listed in the order confirmation details, and I know for a fact that customer service can verify their use towards my order balance, via their internal system.I expect a good faith effort at investigating my claim as I have provided all the information necessary and available, and I will not entertain any further excuses for delay. Regards,

Revdex.com:
THIS IS UNBELIEVABLE!!  THIS MATTER IS NOT CLOSED!!I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with her online Order 6931697015. We have processed a refund for our customer for the lost ottoman. Our customer was emailed $42.07 in Kohl's Cash and $15.23 was applied to her Visa ending in [redacted]

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com, there are situations when an out of stock may
not be evident until the order picking process. This can be attributed to high
order volume, damages, etc. If the item becomes available and the customer...

would
like to reorder it, we will be happy to honor the original sale. We advise the
customer to place their order, and reply with their new order number and we
will submit any price/shipping adjustments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called different numbers a couple of times. That's why I got so angry about their customer service. They are just claiming that I am a fraud, on phone.They said they would investigate the case, but they never sent any update. Every time, when I called them, it would only bring anger to my side. Their service is very awful. When I asked the representative, "can I record this conversation?" he ended the call.  No way to communicate with them online. I hope to write everything down, which can be used as the record.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to know how can they block a credit that was issued more than a year ago. Luckily I had the order details for the returned item and I am sure if I did not have that details they would not have released the gift card. Can I know how can they demand me to produce the details for an order that was more then 1 year old and how can they block the card? I missed out on the sale where I had 30% off coupon and would have got Kohls Cash for the same. When I called in to place the order they said they had issue applying the gift card and asked me to go to the store. when I went to the store they said that I cannot use the gift card and it has been blocked. Then I came back home and when I called the Customer Service they demanded that I produce the order details for the returned item and then asked me to go to the store again. When I went to the store again the manger said that they cannot do any thing at the store and I have to call the 1800 number. So I was used as a foot ball between the Online team and the store. For all the trouble and inconvenience caused and for me to dig over nearly 100's of emails to get the order details I should be compensated for the same. Also hope they will not do this other customers as well. Assume if this was a gift from a friend of mine for over an year ago when he was leaving US for other assignments and lost touch with him, how is the world they can demand to produce the order details for the returned item?
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Sherry [redacted]

Upon review of Order 4535689186 , it appears the customer selected the address. Our system requires our customers to first select, and then confirm the desired shipping address before placing an order. Also, a confirmation email is generated immediately after the order is submitted displaying all of...

the order information. We allow a 30 minute timeframe for modifications to be made to a order or to cancel the order. The customer has used this address in the past for a order placed on December 27, 2015. The customer can contact the recipient  them to send back the items or refuse the order since she is aware of who resides at the address. Unfortunately, this was not a Kohl's error, she would still be responsible for the package.

I didn't ask to be refunded...I asked for them to ship my item. I should not have had to repurchase an item I already bought.

We have confirmation that the package was provided to FedEx.  It would be FedEx's responsibility to reimburse our customer since it was a shipping issue. Please contact FedEx for further assistance. At this time, we consider the matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]