Moore-Built Construction & Restoration, Inc.

Kohl's was notified by the carrier that the customer's anticipated package was returned due to "No mail receptacle, unable to forward." We have processed a return for the Nutribullet on 02/09/16. We advise our customer to allow 10-14 business day to receive this. We apologize for any...

disappointment.

Our records show the customer was contacted by our Social Media team on 12/05/15. The customer has been advised that his accounts are indeed linked, and all points have been updated accordingly.

We apologize for the disappointment. On November 16, we issued a credit to her Kohl's Charge card ending in [redacted], for the damaged merchandise, in the amount of $50.86. On November 24, we issued an additional credit to her Kohl's Charge card, which will post in an average of seven days, in...

compensation for the missing merchandise, in the amount of $87.32. Additionally, our records indicate that a Kohls.com order, that replaced the damaged merchandise, was delivered on November 24.For questions regarding the Kohl’s Charge account, please contact Kohl’s Customer Service, via phone, at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am aware that Kohl's covers themselves legally by including statements on the back of coupons.  However, Kohl's misleads customers by telling them they will receive rewards for using Kohl's credit cards.  After the rewards are earned, the customer then is informed through the use of a disclaimer on the coupon that they will not receive the full amount of the reward because of the way the coupon will be applied to a purchase.  The only way the customer would receive the full amount promised is if they purchase an item at the "regular" price.  Based on existing lawsuits against Kohl's it is debatable that there is any such thing as a "regular" price at Kohl's.  Therefore, Kohl's knows full well that the customer will not receive the reward amount promised.  A $5 reward is not going to result in $5 to the customer, but will be reduced due to the coupon being applied prior to the discount.I have asked Kohl's to explain how they justify treating customers in this way.  Legal or not, this is akin to saying that I can take money from a guy I meet on the street as long as I tell him I intend to do so.  How do they justify this?  Legal doesn't necessarily mean right.  Has it ever occurred to Kohl's management that people may appreciate a merchant who will be honest with people rather than trying to dupe them out of every nickel they can?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a message from Kohls to be honest I can't get over the audacity of this company. They're sending a replacement card out I never received the first one can they send it express mail or provide a tracking number? I appreciate all of your assistance in this matter & please let the record state I'm totally dissastified with the Kohls corporation from top to bottom I've placed four orders via Kohls & their batting 100 they screwed up each of the four. This is totally ridiculous I've spend over $60 fighting over $10.
Regards,
[redacted]

In order to assist our customer with the rebate, is the customer requesting packing slips? The customer is able to log into her shopping account on Kohls.com and print out packing slips for her orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I told the Kohls customer service representative during initial call, I am a cancer patient going through cancer treatment and NOT home.  Also, they were to email a prepaid return label, which I have not received to this day.  I still think it is unacceptable that I ordered a brand new mattress pad and received an opened and clearly used one and it's my responsibility to take care of it and find a way to return, under my current condition, and await a refund and have to place a new order and wait.  First of all, under my current condition, I do not want to be handling a used mattress pad with my compromised immune system.  This item is just going in trash.  I'm not dealing with this.  I do not have the time or energy to do the work for an error THEY made.    Kohls should just refund or replace, it's their awful mistake.....not mine.  This was not my error, this is all on Kohls.  Poor service and poor company "policy".  Unacceptable practices.  
Regards,
[redacted]

We appreciate our customer contacting us in regards to most recent Kohls.com order. We will be happy to research our customer's concern and reach out to him once we review his inquiry.

The Rewards certificate is issued during the first week of the following month. It is based on the total points earned the previous month. The current earning period and certificate can be found on the Rewards home page. The certificate will be also be sent to the email address you provided. To...

ensure that you receive your email, please add [email protected] to your contact list. We are unable to accommodate the customer's request to honor the expired coupons, as there is no indication the customer's e-mail was undeliverable, or they were unable to log into their Kohl's Yes2You Rewards account.

Upon review of our customer's claim, it appears on December 29, 2016, our online department applied an additional credit for $385.06 to our customers Kohl's Charge. With this credit being processed, it does confirm the full credit of the original order.

We apologize for the inconvenience our customer experienced
with online order 4525487988. We have processed a return for our customer. The
refund amount for the order is $28.14. We are mailing our customer a kmc with
$15.40 and $12.74 was applied to the Visa ending in 6865 tendered on...

the
original order.

I am afraid you didn't read my complaint....

There is no orders. There is a problem on Kohls.com website. When I was trying to place the order using the gift cards, the money in the gift card was taken but no orders generated. You can repeat this problem when you use gift cards that are 1 cent more than the total amount of the order. You can search my phone number for the cases created when I called kohls (the case number was treated as SSN and not allowed here). Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our store has attempted to contact our customer directly in order to address our customer's concern. They reached out to our customer via email since a phone number was not provided. If the customer wishes to be contacted via telephone, she would need to provide a valid contact number.

We regret to learn that the advertised item was not available. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, there may be instances where customer demand exceeds our inventory. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I purchased over $50 of items from Kohl's and used my $40 kohl's cash for these items.  As an afterthought I added a pocketbook and Kohl's assigned the Kohl's cash all to that once I returned the pocket book.  I do not want Kohl's cash and want the $40 refunded to my Kohl's charge card.  I do not want Kohl's prorating anything to drive up their sales which they are doing.

We apologize for the inconvenience our customer experienced on their recent store visit. We will be more than happy to address our customer's concern, but we need more information. Is the customer able to provide the location of the store where this took place?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called back twice, including less than a half hour after their phone call to me and left a message both times. I have not heard back. I still have the packages because no one has been assigned to pick them up.
Regards,
[redacted]

In order for our customer to receive a full refund for Kohl's Cash used on their order, they would need to speak to an associate. The customer can contact is 1-800-837-0302.