Moore-Built Construction & Restoration, Inc.

Unfortunately, we do not issue cash back for Kohl's gift card. It is also stated on the gift card is only redeemable for merchandise at the Kohl's store or Kohls.com. It also states it is not able to be redeemed for cash or the purchase of other gift cards and also is unable to be applied as a form...

of payment to the Kohl's Charge. At this time, we consider this matter closed.

We are unable to locate an order or details regarding his concern. We advise the customer reply with the order number or e-mail address listed on the order so that we can research this concern further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This did not resolve anything. It was just an automated message of their return policy. No apology for the fact that I was called blind they did not even acknowledge it. Very poor understanding of the situation, and no sympathy towards that at all. I will return the item and cancel my account, because I refuse to do business with crooks and people who treat their customers like dirt, and going as far as making discriminating statements. I see now that my business here isn't needed. And there was also no acknowledgement of the cover pictures being changed. Very disappointed.   
Regards,
[redacted]

We apologize for the missing item. A full refund to the original method of tender has been completed and will be appear on the customer's end in an average of two weeks.

We apologize for our customer's disappointment. Upon review of this customer's account, we are unable to reimburse him for these gift cards. If the customer has any other further questions regarding this matter, he can contact us at ###-###-####. We consider this matter closed at this time.

We apologize for the disappointment. On February 12, we refunded the full Kohls.com order ending in 5966, in the amount of $23.96, which will post in an average of seven days to the VISA card ending in 4386.

Our records show a return for SKU [redacted] from Kohls.com order #[redacted] was processed on 01/12/16. Our records also show a return for Kohls.com order #[redacted] was processed on 02/01/16.Additionally, we apologize that the product was previously inaccurately listed. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, and availability and product descriptions) at any time without notice. This is information is listed on Kohls.com. We apologize for any additional disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Pam [redacted]