Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Tge checkout screen did not state the earning time for the $30, it only stated that I qualified for the $ The attached photo to the case shows this to be accurate and Kohl's to be wrong in this case
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is from their web siteShipping Surcharges Additional shipping charges (additional delivery fees) may apply to some Kohl's items (e.gvacuum cleaners) because of size, weight or special handling that is required to make sure your order reaches you safelyIf your item has an additional shipping charge, it will appear below the price of the item on the product page and in your shopping bagIn checkout, you can also view details by clicking “Surcharges & Estimated Tax”.My order consisted of children's clothing items with a total charge amount of $Based on the above there should not have been a surchargeOn another order, 4386330694, there was not a surchargeAgain this was for children's clothing consisting of items with a total charge amount of $Why does one order need to be surcharged to be delivered safely or be special handled and one does not? Clothing was for size 3T and size Surely they do not weigh that much to be surchargedAlso the customer service contact told me it must be a glitch in the system but they cannot do anything about it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I would like a full refund for these shoes! UPS was supposed to pick them up from my house and has failed to do so! I have been dealing with this for over a week now with no resolution! I want a full refund and I want the shoes picked up from my house! I would take the $gift card in addition to these terms. I have started a claim with my bank for the refund if Kohls does not issue my full refund. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Though
the customer had a receipt, the original purchase happened over months ago,
prompting a Kohl's Merchandise Credit (KMC) to be issuedFor additional
information, please reference the following
link; https://cs.kohls.com/app/answers/detail/a_id/861/kw/Length%20of%20time
As such, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I should have been refunded the full amount of the purchase for $Since I had to repurchase the items. This is not right! They only refunded me a portion of the salePlease see attached! Then they took back my $Kohl's cash that I used for another Kohl's purchase. They need to refund me the full amount. Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see by the attached email exchange, this has been more than annoying Nicole Aunderstood the problem and tried to fix it The person who responded to this complaint has undone her 'fix'
Regards,
*** ***

We regret to learn of the inconvenience the customer may have experienced due to the survey they completed onlineRegrettably, the Kohl's name was used as part of a spoofed surveyPlease be advised that Kohl's has no affiliation with this survey or websiteIn addition, please know that we are
aware of the fake survey and the issue is being addressed internallyWe will forward the comments to our Marketing Department for reviewWe are unable to accommodate the customer's request to honor the fraudulent offerWe apologize for any inconvenience this issue has caused

We recognize the importance of providing great service at all timesWe make every effort to ensure that our customer's interactions with our associates are more than satisfactory and that they receive outstanding customer service during their visitOur customers are very important in our
continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timeswe regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated.Additionally, an even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processedIf the items are not an exact even exchange, a return will be processedWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return valueWe recommend the customer visit his local Kohl's store and request to speak with a *** *** for direct assistance with exchanging or returning the merchandise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has NOT discussed this with me previously, so the agent is a blatant liarIn addition, this is an inappropriate response from a business in making business "better."Regards,
*** ***

We regret the customer did not receive the anticipated assistance regarding her rebateAt this time we advise the customer to reply with all applicable rebate details so we may further research her concerns

We will mail out our customer a $gift card to the address provided on her claimPlease advise our customer to allow 7-business daysWe apologize for any inconvenience

We apologize for the inconvenience our customer experienced with our Yes You rewardsWe have applied point to our customers rewards certificateThat will generate a $certificate at the beginning of JanuaryCurrently, the balance on the Yes You rewards account as of today is
pointsAlso, please advise our customer to change their Kohls.com password as a security precaution

Our customer has reached out through a different channel and worked directly with our corporate officesAt this time, we consider this matter resolved

We apologize for the inconvenience and frustration our customer experienced with their recent Kohls.com orderWe attempted to sent a replacement for the shoes, but they are out of stock, unless a different color would like to be orderedIf that does not work, we can mail our customer a $gift
cardPlease advise to the complaint as to what she would like for Kohl's to do to resolve her concern

We have
processed a credit back to our customer’s Kohl’s Charge account for the missing
items she did not receive with her Kohls.com order#
***We advise our
customer to allow 10-business days for the credit to appear on her Kohl’s
Charge account

We apologize for the inconvenience and frustration this has caused our customerAt this time, we do consider this matter closed

Please inform the customer we apologize for the frustration, but we do not price match on excluded merchandiseFor more information our customer is more than welcome to view our price match policy: https://cs.kohls.com/app/answers/detail/a_id/90/related/1, as well as at
as https://cs.kohls.com/app/answers/detail/a_id/To ease the frustration, we have submitted a UPS pickup request for the crib, as our customer is requesting to return the item (1ZY487292699100717)Please have our customer package the crib accordingly, so UPS can pick this item upAdditionally, once this item is picked up, we will process a credit in the amount of $back to the VISA card ending in

We regret to hear part of the customer's Kohls.com order #was delayedAt this time our records show the customer's order was deliveredIf the customer no longer desires the merchandise, the customer is welcome to return the merchandise at her local store for a refundWe apologize for
any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** do you even know why my order was cancelled?