Moore-Built Construction & Restoration, Inc.

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. We regret to hear of the inconvenience and frustrations the customer endured. If the Kohl’s Cash Coupons have been...

used, the system will deduct the coupons used value from the return amount. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers. Regrettably we are unable to comply with the customer's request for a credit, as the customer redeemed the associated Kohl's Cash. Once again we apologize fro any disappointment.

Upon review of our customer's concern, we do have a legal disclaimer which is accessible to our consumers on Kohls.com. Please advise our customer that by redeeming the Kohl's Cash earned on the transaction in question, they are accepting Kohl's terms and conditions in regards to their return. If...

our customer has any further inquiries, please have them refer to the links provided in our response. We stand by our posted policy and at this time consider this matter closed. https://cs.kohls.com/app/answers/detail/a_id/125https://www.kohls.com/c...⇄

We have confirmed that an associate from the department that handles Corporate Refunds did attempt to contact our customer on July 18, 2016 and was able to leave a voicemail. Further information is needed to be verified with our customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear of the customer's recent frustration with Kohls.com. Our records show the shipping cost for Kohls.com order #[redacted] was refunded on 12/10/15.  We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. On January 30, we credited the damaged item
in the amount of $41.49, which will post to the Discover card ending in 8908 in
an average of seven days. Our records also indicate that a new Kohls.com order, ending in 7896, was submitted
to replace the damaged...

item. The customer is welcome to track the status of this order on
her Kohls.com shopping account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I have attached the letter the store manager at khols wrote stating she took the good back and it was fraud.
Regards,
[redacted]

I don't really understand what it is ur asking me to do here.. I have never done anything like this I am unfamiliar with what to do or what to say except the truth and the fact that I didn't get any refund from this situation.. yet they kept my jackets going on 2 months now thank u

No this does not solve my issue.  They had told me on 12/26/16 that they would send me a replacement set of headphones since they had falsely advertised the ones that I had bought in November as PS4 compatible.  I received them for Christmas for my son and they were NOT compatible.  I called on 12/26/15 and was told that it would be an even exchange and that the ones they were sending out WERE compatible with PS4.  I was told that they would correct their website which they did.  I received those and of course FALSE ADVERTISING yet again.  Those also were not compatible with PS4.  I called again and they said they would fix their website which still is not fixed and is FALSE ADVERTISING.  If you bring up Turtle Beach ear force P11 headset on their website it STILL says compatible with PS4.  When you get the box it only says PS3 and my son called and they said NO it is not compatible with PS4.  ALL this is their fault and I should not have to get Kohls cash or a Kohls merchandise slip when I had to go elsewhere because they STILL will NOT fix their false advertising.  Their rep helped me pick out the ones that were compatible and that was a lie.  Also attached is their e-mail saying I would not receive my refund for 14 to 30 days.  I do not want a merchandise credit slip when they do not even have ear phones compatible with PS4.  My son's gift was for a PS4 headphone set and he had to go elsewhere.  They should be in trouble for false advertising.  Do I need to open a different claim for that?  If you don't have what you promised to the customer 2 times then you should give the customer their money back if they have to go somewhere to buy what you promised falsely and did not have.Regards,
Karen [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

While we appreciate our customers business, unfortunately, if lost, Kohl's Cash is unable to be retrieved. While we are unable to accommodate for the lost Kohl's Cash, for future orders we encourage our customers to download the Kohl's App, and store their Kohl's Cash digitally in their "Mobile...

Wallet." This ensures that earned Kohl's Cash will never get lost again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The website did not allow the coupon to reeeem on dec 6 when it should have worked. 
Regards,
[redacted]

Based on retail value of Order 8637649322,  the customer would need to file a police report and file a claim with UPS. Kohl's can verify that UPS picked up the item from our fulfillment center. UPS has confirmed that they met someone at the residence. At this time, we consider this matter...

resolved.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]That response sounds generic, Koh’s shows no comcern in taking care of their customer. If they have my name and/or other info they can look up my transaction whether I signed in as a guest or not. Second they should be calling me this time to make it right. 
Regards,
[redacted]

At this time, we are not refunding our customer the tender used for Order [redacted]0. It appears the same tender was attempted to be redeemed on a different order. If our customer wishes to discuss further, he would need to contact ###-###-####.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11904666, and find that this resolution is satisfactory to me. 
Regards,
Ashley M[redacted]

Any complaint filed through the Revdex.com will be addressed via the Revdex.com. If the customer would like to speak to someone directly they are able to contact us at ###-###-####. When the order was returned, regrettably the shipping cost did not credit back to the customer's account. On 12/16/15, we have credited the remaining $8.12 back to the customer's account. We would also like to confirm the order did not accrue any interest. We apologize for any additional inconvenience.