Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It has been two weeks since I filed a complaint and their response was over a week ago I still have not received my gift card in the mail This was after "chatting" with the rebate center on January 2nd when he told me that my request was escalated I don't understand what the hold up is They are the ones who made the mistake and it should be fixed in a timely manner I've been waiting four months!!
Regards,
*** ***

We
apologize for the disappointmentAs we strive to deliver each order
within 3-business days, occasionally our carriers might experience
delaysWith that being said, our records indicate that this order was
delivered, via UPS, on December

I am very upset on how this situation is being handled on a corporate levelI have one person at their office telling me that I would have recieved a refund by now and that the problem had been resolvedThen I recieve a response on here that I need to provide proof and when I called the number provied there was nothing even noted on my account concerning this matterAt this point, this should have been reviewed and taken care of on a corporate levelI feel like they are making me out to be a criminal as if I went to this mich trouble just to steal $ This is unfair and unjust business, I addressed this problem from the very first instance and was blown offI want and deserve the money that was stile from me back

We did apply a credit to the Visa ending in in the amount of $on December 2,, The following number can be provided to our customer's credit card companyKohl's has received confirmation that the refund was acceptedReference#***

We apologize for the frustration this has
caused; however, we have no record of our customer in any Kohl's databaseTo
investigate further, please have our customer attach an example of what they
are receiving, as the emails might be associated with a third party

We
apologize for the delayOur records indicate that the item was originally
purchased more than months agoAccordingly, per our return policy we issued
out a Kohl's Merchandise Credit (KMC) in the amount of $370.11, on April As
such, please allow an average of 7-business days to
receive this, via
standard mail

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If only you considered taking money from customers and making them jump through ridiculous hoops to get a refund be unacceptable.So when I receive an official statement, how am I supposed to send it to you? Because if I scan it, it will be sent as a PDF, which is apparently "unacceptable."
Regards,
*** ***

All inquiries made
through the Revdex.com are addressed via the same channelIf they would
like to speak to someone to get written confirmation that late fee or interest charges
were removed from the Kohl's Charge account, they would need to contact Kohl's
Customer Service, via phone, at ###-###-####As we respectfully decline any
additional compensation, we consider this matter closed

We have credited $1,for our customer in compensation for the price adjustment on the original order ending in ***The credit will appear on our customers Master Card in an average of seven daysAs previously communicated to our customer, we are unable to price adjust Buy One Get One (BOGO)
promotions, as well as honor any earned Kohl's Cash from the original order, as the replacement order was initiated in a non-earning period for Kohl's Cash

Our
records indicate we received her complaint through a different channel and have
addressed her concernsThe customer has been informed that she has been
credited for the missing item, and regrettably we are not able to send
replacement merchandiseThe customer is more than welcome to place
a new order
for the desired merchandise, and Kohl’s will honor
the original sale price and discount with free standard shipping once you
reorder the shirt on Kohls.comWe apologize for the inconvenience

Regrettably, we are unable to alter a Kohls.com order after it has been submittedOur records show a return for Kohls.com order #*** was processed on 12/03/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit

Our records
show a return for Kohls.com order # *** was processed on 01/09/
Additionally, a return for Kohls.com order #*** was processed on
01/12/16, and 01/19/16, back to the customer’s VISA ending in ***We advise
the customer to partner with her credit card company to verify the creditWe
have processed a return for Kohls.com order# *** on 02/25/We advise
our customer to allow 10-business days for the credit to appearWe
apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:The company has agreed to send me a replacement Kohl's cash to compensate my lossHowever, I have not received it yetIf I do not receive it in a reasonable time, I will let the Revdex.com know
complaint ID
Regards,
Joseph P***

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an
exchange
to be processedIf the items are not an exact even exchange, a return will be
processedIf the exact same product is not available, we advise the customer
to first return the damaged merchandise, and then purchase the new desired
product

On November 22, Kohl's Executive Office contacted our customer, via emailIn the email, we respectfully declined our customers request to be compensated; however, we stated that we would gladly arrange a pickup requestOnce picked up, we *** credit our customer for the item back to the original form of tenderAs we stand behind this resolution, we consider this matter closed

Is the customer able to provide a specific location for us in which the return was denied

We have applied a credit for our customers Kohls.com order We
have applied a credit in the amount $Please allow 3-business days for
this to be applied to our customers credit account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointment; however, we are unable to reorder the item
since it is out of stockAs such, we credited the item in the amount of
$14.64, which will post to the Master Card ending in in an average of
seven days

Our records show a manual billing request for Kohls.com order #*** was processed back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience