So my complaint is about the way State Farm handles thingsI knew that my premium was due in March but by February I hadn't received my statement yet I called my agent and was told that I wasn't being renewed I was never informed of this So come to find out that because of the accidents my niece had been I was being cancelled But since I never received notification of this they are keeping me on til September I just received the notice of Non-renewal citing the decision was made due to the driving record of my niece who was on a separate policy from myselfMy family had been loyal customers of State Farm for almost years Never once did they ever drop us for accidents that had happened It wasn't until recently that one of my parent's cars and my car were dropped from State Farm for accidents However, this wasn't because of our driving records This had to do with my niece's driving record I had a separate policy from my parents and niece but because I lived at th
I sold my previous car that was financed through State Farm Bank in AugustThe dealership called State Farm Bank got my pay off amount and my informationThe dealership sent the pay off check in SeptemberMy boyfriend also financed through State Farm Bank and I co-signed on itMy boyfriend tried to call State Farm Bank to make a payment for his car and was told his car was paid offHe asked who had paid it off and they said the dealership I bought my new car atHe told them they had made a mistake and they simply blew it offI called to find out about my old car and it still wasn’t paid offWe called them multiple times to try to sort it out and had to call the dealershipFinally after months the dealership helped me and called State Farm BankThe bank realized their mistake finally and said they would pay it offTwo weeks later I was still getting phone calls and letters in the mailThey informed me they wouldn’t pay my car off until they got my boyfriends titleThey wo
Nightmare plain and simpleYou have now entered a twilight zone where your communications are ignored, purposefully misunderstood and your claim impeded at every stepI spoke with about a dozen people there who all gave misleading and different informationI'd say "get it in writing" but they will renege on even that ! You may wind up paying for your own repair, rental car, surgery, or medical bills even if they wrote down they would payDO NOT LET THEM GET YOUR CREDIT CARD INFORMATION IF THEY CLAIM THEY ARE OBLIGATED TO HAVE A "SECURITY DEPOSIT"Ever wonder why they aren't Revdex.com accredited ? It's because they don't care - you're just another victim they profit from
Since joining State Farm in May 2017, I've encountered nothing but issues with their billing practices I enrolled in the recurring monthly payment option with my debit to avoid a deposit as affordability is an issue For some reason unknown, my recurring payment option was suspended in the month of June To date, no one has been able to explain why A cancellation notice was mailed However, I never received it as I was away from town I spoke with my agent multiple times in the month of June and not once did they mention an issue with billing or payment I had no idea my policy was cancelled until I returned and one of my vehicles was flooded in July and I needed to file a claim I processed a payment and they reinstate my policy State Farm gave me the run around with paying off the damaged vehicle Eventually, they confirmed the flood happened before cancellation and paid off my policySince then, I've had nothing but issues I spoke with Brad Bollier's offi
On 08-01-2017, I open a full coverage SEPP Account [redacted] for six months On 09-01-2017, received a payment from me on the full coverage SEPP Account [redacted] On 12-04-2017, I called State Farm informed them that I have moved to [redacted] Florida at [redacted] and update my information I asked the young man what is my payment amount for my car insuranceHe told me it was $a month, so asked him when is my next payment? He replied and said March 08, you are good for the few monthsI asked him why he replied and said because of the credit balance on your accountOn 02-15-2018, I called State Farm from the hospital to report that my son Immanuel and I were in a car accident and I needed help to get a rental car and get my fixed I was told from a young lady that my full coverage SEPP Account [redacted] was dropped to liabilityI asked her when ? She replied and said in the month of September ,08,I asked her why? She replied and said do to m
I wrote to this address a month ago PO DuPont WA 98327-which Revdex.com says to redirect to your office as I made this complaintI requested cancellation of Auto Policy # [redacted] and Homeowners Policy [redacted] to be effective starting October 18, I then called the number on my insurance card and they confirmed receipt of my requestI still have not received confirmation of those cancellations
Unfair cancellation of my auto insurance after minor accident I am extremely disappointed and upset with StateFarm and a decision to cancel my auto insurance policyTheir argument is that the accident happened with a few weeks of starting the policyI realize the company has the right to terminate policies for cause and IF I had a history full of accidents and claims or a poor credit rating then I would take this decision in stride and go on with my lifeThis minor accident was my first insurance claim in over yearsIn that time span, there hasn't been a single accident, speeding ticket or traffic violation of any kindMy credit rating is 750+ with a FICO score of 800+So the only negative mark in my history is that this accident happened so early into the new policy but that's why they are called ACCIDENTS! No sane person buys car insurance expecting to have an accident the next weekI have paid insurance premiums for many years without a single claim, I haven't expected o
This company is very greedy & crooked After sending me a check for cancellation of my insurance for the 2nd time in months on 4-12-I cashed because I was tired of dealing with the fight to have insurance with themI went with another company on 4-18-I have not had any problems since then with my new insuranceOn 5-22-State Farm deducted $from my account, this is stealing they cancelled on me & I cashed my return check in agreement of cancellation on me now I have a letter stating that as of 5-26-is when they acknowledging cancellation of policyI can show proof of all paper work
I would like to file a complaint in I receive a phone call from this insurance agent they said that I signed up for the insurance which it was not true I had never sign up for this company at all I would like to found out who linked my information to this agent as of December I receive a letter regarding the insurance also receive another letter on this mouth which is January This is not the first time I have filled a complaint whith this agency I did file a complaint in but never heard back from the Revdex.com or State Farm but Sarah Highfill continue to mail a letter any way ever though I mail it back to the post office I just don't under stand how did my name get into there agent I don't know how it got to Sarah Hihfill RICP now I know Sarah stoled my identity I would want answers who used my identity & why? this sound like I need to talk with my finance company or report this to Direct Insurance I have ask Stat Farm nicely to removed mt name off the mailing list
They had told me that I was good for premium payment of $on the 25th, and I ended up receiving a letter on the 22nd that my coverage was canceled, due to a lack of payment of $300+ by the 12thWhich they showed that I also owed $700+ dollars on top of thatI only had the insurance for a month, and had the paperwork that showed my payment requirement and dates
Notification was sent out on 4/15/of cancellation of our policy in which was acknowledge No paper work was indicated except that new policy paper work must be sent New insurance carrier sent in paper work back on 4/10/which was sent to their corporate office Received letter from their corporate confirming cancellation dated 04/27/which is one day before payment deduction is to take place On 6/2/their state farm agency deducted an amount that was not authorized Once I started barking up the refund tree her agency started requesting certain documents that were not presented at the time of cancellation
On November I was late with one payment because when State Farm tried to withdraw from my account and I was short a couple dollarsHowever I called State Farm to make a payment for days straightI was on the line approximately 30-45mins during the AM and PM and the line would just drop automaticallyI go to school and work a full time jobState Farm was giving me the runaroundA rep called me to collect I gave him my account info and then he transferred me to another department before he even processed the paymentKeep in mind this was within days before State Farm reported me as delinquent on my credit report resulting in a late payment affecting my FICO scoreHow is it possible that a possibly multi billion dollar company doesn't hire more reps to make the process less hectic for their "Valued Customers" I was facing financial hardship but still managed to collect the amount owed to clear my monthly car note(Keep in in mind this was still within the days) I have
My car was damaged by a person with state farm insuranceInstead of doing the right thing and fixing my car properly they are trying to low ball my repair work and tell me to use my insurance to cover the difference when the other driver was at faultI have other repair estimates showing the estimate they have is hundreds of dollars low and they don't want to work with me at all
Today my significant other and I received a call from State Farm about our current policy About a month ago we had to file a claim and were treated very poorly by their staff This complaint is not about that claim but I would like it noted that we were treated poorly then as well as now and that we tried to contact our agent who signed us up and he would not get back to us Brittany has emailed Luka twice and I have emailed him once to which we have received no response I've also called the office multiple times and he always out Today he was on vacation.This complaint deals with State Farm charging us for a change of address fee as well as increasing our month to month payment and a policy rewritten fee We joined State Farm in March of and moved from Macon Ga to Decatur Ga in October of For some reason Luka used our old address in Macon to sign us up for our car policies but did use the correct address in Decatur for our renter's insurance I'm not even sure ho
I am submitting a formal complaint on State Farm Insurance agent, Gary SmithMy policy number is [redacted] Back on March 1st, [redacted] insurance company offered me a lower insurance rate of $as opposed to my State Farm rate of $I contacted Gary Smith's office on March 6th, at 2:pm and inquired on what process I needed to take to switch companiesThe representative that I spoke with by the name of ***, assured me that my renewal rate in July would be lower than what [redacted] was offering because I’ve maintained a good driving record since my car accident from months agoMe being a loyal customer, I remained with State FarmOnce July came, the policy renewal rate was actually I contacted Gary Smith's office on 07/at 3:pm and spoke with a representative by the name of [redacted] to inquire on why the rate had increased since not only was I informed that it would be lower but I was also accident free for months [redacted] informed me that he would co
On November 5th a Ftornado hit a small part of our cityIt damage my new truck and my son's new carState farm sent out an adjuster on my truckHe wrote an estimate and told my it was just a startThat I would have to get estimates because of the size of my truckThat it would take more labor than normalI have a lifted custom truck Once I got a copy of the estimate I noticed it was wrote on the wrong truckA much smaller truckA inside adjuster called about my son's carShe said there was no storm and that I was lyingWell I sent in several pictures and they called back quicklyI got all the estimates together which was a nightmareNo one works on lifted trucksI submitted the estimates to State FarmThey sent out another adjuster to verify the estimatesI went over all the estimates and that my truck was wrote up using the wrong truckHe left and wrote a supplement using the same wrong truckHe said he can see by the size of my truck that it was going to take lo
On May 29, my mother passed away I contacted Statefarm Insurance’s corporate office at (877) 543-and initiated a death claimThe agent (Ray) recommended I contact my insurance agent to initiate the claim However, I advised my agent Paula Garthoff was typically unresponsive and I have experienced poor customer service and that I preferred to initiate the claim through the corporate office On May 31, I received a phone call from Paula Garthoff stating that she received notification from Statefarm’s corporate office indicating a death claim had been initiatedMrsGarthoff stated she had a package for meI then asked what the purpose of the package wasShe stated that I had the option to allow StateFarm to place the life insurance proceeds into a Statefarm Benefit Management Account so that they could manage the funds or I could receive periodic installments I advised MrsGarthoff that I would be requesting a Lump Sum payment and that an Assignment of Benefits
On 1/2/I called the State Farm Roadside Assistance hotline for a tow truckIt had snowed a lot, and I was stuck in my driveway - even after shoveling etcAll I needed was a push, but I no no one in town, so I calledThey called me back over an hour later and said that no one locally was responding, and was advised to call the local police department to see if they could get a tow company to answer them and come outI was baffled! I was also told I was welcome to try back in a few hours and begin the process all over againI ended up flagging down a passerby and paying them to push me outLater that day I received a text saying that some tow company was scheduling a tow for meI immediately called the hotline again and they said they had no record of a tow being dispatched for meI also called and emailed the local agent, who also called the hotline to try and cancel this "tow"Then a while later, a claim appeared on my account for thisAgain I called the local agent and th
Just canceled my renters insurance plan with them after having had to deal with the rude staff for about a monthFor the past month they have sent me incorrect bills twice and then finally a bill that was times the amount of what I agreed to pay and what I was told my bill should beTheir reasoning it was so large was because I was paying for monthsStill not really sure how I can owe them months worth of bills when I've only been dealing with them for a monthAlso I received this bill on June 29th and the due date on the bill June 28thTo be honest it wasn't even the bill that made me cancel, it was the disgustingly rude customer serviceTheir staff was nothing but rude and condescending to me the entire time I had to deal with themI will be sure to let everyone I know from now on to avoid having anything to do with this business
On 11/12/we filed an accident claim with our insurance company, State Farm The accident was not our fault, someone hit our parked car in a parking lot The woman who hit our car gave us her insurance information, and we paid our $deductible to State Farm so that we could get the car repaired quickly, as was suggested when we made the claim with State Farm We did not want to have a delay in repairing our car We got the car fixed by a repair shop on their list State Farm paid the balance to the repair shop on 11/17/ We waiting weeks to get our $deductible back from State Farm After several calls to the Claim contact Christopher [redacted] (contact info below), he finally informed us that they had not even asked the other insurance company to initiate the payment We have now been in subrogation for months - still waiting to be reimbursed our deductible When we call, he tells us there is nothing they can do He is not empathetic or concerned about us at
So my complaint is about the way State Farm handles thingsI knew that my premium was due in March but by February I hadn't received my statement yet I called my agent and was told that I wasn't being renewed I was never informed of this So come to find out that because of the accidents my niece had been I was being cancelled But since I never received notification of this they are keeping me on til September I just received the notice of Non-renewal citing the decision was made due to the driving record of my niece who was on a separate policy from myselfMy family had been loyal customers of State Farm for almost years Never once did they ever drop us for accidents that had happened It wasn't until recently that one of my parent's cars and my car were dropped from State Farm for accidents However, this wasn't because of our driving records This had to do with my niece's driving record I had a separate policy from my parents and niece but because I lived at th
I sold my previous car that was financed through State Farm Bank in AugustThe dealership called State Farm Bank got my pay off amount and my informationThe dealership sent the pay off check in SeptemberMy boyfriend also financed through State Farm Bank and I co-signed on itMy boyfriend tried to call State Farm Bank to make a payment for his car and was told his car was paid offHe asked who had paid it off and they said the dealership I bought my new car atHe told them they had made a mistake and they simply blew it offI called to find out about my old car and it still wasn’t paid offWe called them multiple times to try to sort it out and had to call the dealershipFinally after months the dealership helped me and called State Farm BankThe bank realized their mistake finally and said they would pay it offTwo weeks later I was still getting phone calls and letters in the mailThey informed me they wouldn’t pay my car off until they got my boyfriends titleThey wo
Nightmare plain and simpleYou have now entered a twilight zone where your communications are ignored, purposefully misunderstood and your claim impeded at every stepI spoke with about a dozen people there who all gave misleading and different informationI'd say "get it in writing" but they will renege on even that ! You may wind up paying for your own repair, rental car, surgery, or medical bills even if they wrote down they would payDO NOT LET THEM GET YOUR CREDIT CARD INFORMATION IF THEY CLAIM THEY ARE OBLIGATED TO HAVE A "SECURITY DEPOSIT"Ever wonder why they aren't Revdex.com accredited ? It's because they don't care - you're just another victim they profit from
Since joining State Farm in May 2017, I've encountered nothing but issues with their billing practices I enrolled in the recurring monthly payment option with my debit to avoid a deposit as affordability is an issue For some reason unknown, my recurring payment option was suspended in the month of June To date, no one has been able to explain why A cancellation notice was mailed However, I never received it as I was away from town I spoke with my agent multiple times in the month of June and not once did they mention an issue with billing or payment I had no idea my policy was cancelled until I returned and one of my vehicles was flooded in July and I needed to file a claim I processed a payment and they reinstate my policy State Farm gave me the run around with paying off the damaged vehicle Eventually, they confirmed the flood happened before cancellation and paid off my policySince then, I've had nothing but issues I spoke with Brad Bollier's offi
On 08-01-2017, I open a full coverage SEPP Account [redacted] for six months On 09-01-2017, received a payment from me on the full coverage SEPP Account [redacted] On 12-04-2017, I called State Farm informed them that I have moved to [redacted] Florida at [redacted] and update my information I asked the young man what is my payment amount for my car insuranceHe told me it was $a month, so asked him when is my next payment? He replied and said March 08, you are good for the few monthsI asked him why he replied and said because of the credit balance on your accountOn 02-15-2018, I called State Farm from the hospital to report that my son Immanuel and I were in a car accident and I needed help to get a rental car and get my fixed I was told from a young lady that my full coverage SEPP Account [redacted] was dropped to liabilityI asked her when ? She replied and said in the month of September ,08,I asked her why? She replied and said do to m
I wrote to this address a month ago PO DuPont WA 98327-which Revdex.com says to redirect to your office as I made this complaintI requested cancellation of Auto Policy # [redacted] and Homeowners Policy [redacted] to be effective starting October 18, I then called the number on my insurance card and they confirmed receipt of my requestI still have not received confirmation of those cancellations
Unfair cancellation of my auto insurance after minor accident I am extremely disappointed and upset with StateFarm and a decision to cancel my auto insurance policyTheir argument is that the accident happened with a few weeks of starting the policyI realize the company has the right to terminate policies for cause and IF I had a history full of accidents and claims or a poor credit rating then I would take this decision in stride and go on with my lifeThis minor accident was my first insurance claim in over yearsIn that time span, there hasn't been a single accident, speeding ticket or traffic violation of any kindMy credit rating is 750+ with a FICO score of 800+So the only negative mark in my history is that this accident happened so early into the new policy but that's why they are called ACCIDENTS! No sane person buys car insurance expecting to have an accident the next weekI have paid insurance premiums for many years without a single claim, I haven't expected o
This company is very greedy & crooked After sending me a check for cancellation of my insurance for the 2nd time in months on 4-12-I cashed because I was tired of dealing with the fight to have insurance with themI went with another company on 4-18-I have not had any problems since then with my new insuranceOn 5-22-State Farm deducted $from my account, this is stealing they cancelled on me & I cashed my return check in agreement of cancellation on me now I have a letter stating that as of 5-26-is when they acknowledging cancellation of policyI can show proof of all paper work
I would like to file a complaint in I receive a phone call from this insurance agent they said that I signed up for the insurance which it was not true I had never sign up for this company at all I would like to found out who linked my information to this agent as of December I receive a letter regarding the insurance also receive another letter on this mouth which is January This is not the first time I have filled a complaint whith this agency I did file a complaint in but never heard back from the Revdex.com or State Farm but Sarah Highfill continue to mail a letter any way ever though I mail it back to the post office I just don't under stand how did my name get into there agent I don't know how it got to Sarah Hihfill RICP now I know Sarah stoled my identity I would want answers who used my identity & why? this sound like I need to talk with my finance company or report this to Direct Insurance I have ask Stat Farm nicely to removed mt name off the mailing list
They had told me that I was good for premium payment of $on the 25th, and I ended up receiving a letter on the 22nd that my coverage was canceled, due to a lack of payment of $300+ by the 12thWhich they showed that I also owed $700+ dollars on top of thatI only had the insurance for a month, and had the paperwork that showed my payment requirement and dates
Notification was sent out on 4/15/of cancellation of our policy in which was acknowledge No paper work was indicated except that new policy paper work must be sent New insurance carrier sent in paper work back on 4/10/which was sent to their corporate office Received letter from their corporate confirming cancellation dated 04/27/which is one day before payment deduction is to take place On 6/2/their state farm agency deducted an amount that was not authorized Once I started barking up the refund tree her agency started requesting certain documents that were not presented at the time of cancellation
On November I was late with one payment because when State Farm tried to withdraw from my account and I was short a couple dollarsHowever I called State Farm to make a payment for days straightI was on the line approximately 30-45mins during the AM and PM and the line would just drop automaticallyI go to school and work a full time jobState Farm was giving me the runaroundA rep called me to collect I gave him my account info and then he transferred me to another department before he even processed the paymentKeep in mind this was within days before State Farm reported me as delinquent on my credit report resulting in a late payment affecting my FICO scoreHow is it possible that a possibly multi billion dollar company doesn't hire more reps to make the process less hectic for their "Valued Customers" I was facing financial hardship but still managed to collect the amount owed to clear my monthly car note(Keep in in mind this was still within the days) I have
My car was damaged by a person with state farm insuranceInstead of doing the right thing and fixing my car properly they are trying to low ball my repair work and tell me to use my insurance to cover the difference when the other driver was at faultI have other repair estimates showing the estimate they have is hundreds of dollars low and they don't want to work with me at all
Today my significant other and I received a call from State Farm about our current policy About a month ago we had to file a claim and were treated very poorly by their staff This complaint is not about that claim but I would like it noted that we were treated poorly then as well as now and that we tried to contact our agent who signed us up and he would not get back to us Brittany has emailed Luka twice and I have emailed him once to which we have received no response I've also called the office multiple times and he always out Today he was on vacation.This complaint deals with State Farm charging us for a change of address fee as well as increasing our month to month payment and a policy rewritten fee We joined State Farm in March of and moved from Macon Ga to Decatur Ga in October of For some reason Luka used our old address in Macon to sign us up for our car policies but did use the correct address in Decatur for our renter's insurance I'm not even sure ho
I am submitting a formal complaint on State Farm Insurance agent, Gary SmithMy policy number is [redacted] Back on March 1st, [redacted] insurance company offered me a lower insurance rate of $as opposed to my State Farm rate of $I contacted Gary Smith's office on March 6th, at 2:pm and inquired on what process I needed to take to switch companiesThe representative that I spoke with by the name of ***, assured me that my renewal rate in July would be lower than what [redacted] was offering because I’ve maintained a good driving record since my car accident from months agoMe being a loyal customer, I remained with State FarmOnce July came, the policy renewal rate was actually I contacted Gary Smith's office on 07/at 3:pm and spoke with a representative by the name of [redacted] to inquire on why the rate had increased since not only was I informed that it would be lower but I was also accident free for months [redacted] informed me that he would co
On November 5th a Ftornado hit a small part of our cityIt damage my new truck and my son's new carState farm sent out an adjuster on my truckHe wrote an estimate and told my it was just a startThat I would have to get estimates because of the size of my truckThat it would take more labor than normalI have a lifted custom truck Once I got a copy of the estimate I noticed it was wrote on the wrong truckA much smaller truckA inside adjuster called about my son's carShe said there was no storm and that I was lyingWell I sent in several pictures and they called back quicklyI got all the estimates together which was a nightmareNo one works on lifted trucksI submitted the estimates to State FarmThey sent out another adjuster to verify the estimatesI went over all the estimates and that my truck was wrote up using the wrong truckHe left and wrote a supplement using the same wrong truckHe said he can see by the size of my truck that it was going to take lo
On May 29, my mother passed away I contacted Statefarm Insurance’s corporate office at (877) 543-and initiated a death claimThe agent (Ray) recommended I contact my insurance agent to initiate the claim However, I advised my agent Paula Garthoff was typically unresponsive and I have experienced poor customer service and that I preferred to initiate the claim through the corporate office On May 31, I received a phone call from Paula Garthoff stating that she received notification from Statefarm’s corporate office indicating a death claim had been initiatedMrsGarthoff stated she had a package for meI then asked what the purpose of the package wasShe stated that I had the option to allow StateFarm to place the life insurance proceeds into a Statefarm Benefit Management Account so that they could manage the funds or I could receive periodic installments I advised MrsGarthoff that I would be requesting a Lump Sum payment and that an Assignment of Benefits
On 1/2/I called the State Farm Roadside Assistance hotline for a tow truckIt had snowed a lot, and I was stuck in my driveway - even after shoveling etcAll I needed was a push, but I no no one in town, so I calledThey called me back over an hour later and said that no one locally was responding, and was advised to call the local police department to see if they could get a tow company to answer them and come outI was baffled! I was also told I was welcome to try back in a few hours and begin the process all over againI ended up flagging down a passerby and paying them to push me outLater that day I received a text saying that some tow company was scheduling a tow for meI immediately called the hotline again and they said they had no record of a tow being dispatched for meI also called and emailed the local agent, who also called the hotline to try and cancel this "tow"Then a while later, a claim appeared on my account for thisAgain I called the local agent and th
Just canceled my renters insurance plan with them after having had to deal with the rude staff for about a monthFor the past month they have sent me incorrect bills twice and then finally a bill that was times the amount of what I agreed to pay and what I was told my bill should beTheir reasoning it was so large was because I was paying for monthsStill not really sure how I can owe them months worth of bills when I've only been dealing with them for a monthAlso I received this bill on June 29th and the due date on the bill June 28thTo be honest it wasn't even the bill that made me cancel, it was the disgustingly rude customer serviceTheir staff was nothing but rude and condescending to me the entire time I had to deal with themI will be sure to let everyone I know from now on to avoid having anything to do with this business
On 11/12/we filed an accident claim with our insurance company, State Farm The accident was not our fault, someone hit our parked car in a parking lot The woman who hit our car gave us her insurance information, and we paid our $deductible to State Farm so that we could get the car repaired quickly, as was suggested when we made the claim with State Farm We did not want to have a delay in repairing our car We got the car fixed by a repair shop on their list State Farm paid the balance to the repair shop on 11/17/ We waiting weeks to get our $deductible back from State Farm After several calls to the Claim contact Christopher [redacted] (contact info below), he finally informed us that they had not even asked the other insurance company to initiate the payment We have now been in subrogation for months - still waiting to be reimbursed our deductible When we call, he tells us there is nothing they can do He is not empathetic or concerned about us at