This has been the worst insurance customer service I have ever hadI set my account up on auto pay and my son, who is 17, was set up on a separate account with auto pay with my credit cardWell for six months the auto pay did not come out for my son's accountWhen I finally realized it and called my agent, I was told he was covered but something was not set up rightI was told I would need to pay almost $for a mistake that the agent madeThe agent called billing and they set up a payment arrangement for an extra $a month In October my son's transmission in his car went out and could not be driven any longerI called my agent and was told the car would be taken off my insuranceIn November my credit card was billed for $397, which I never authorized nor did I get a notice of the auto draft for that amountWhen I contacted my agent I was told that my son's car was reinstated on my insurance in error and I would be getting a credit on my account and she would text me an
I purchased a new vehicle on 9/2/17, from the Car Dealers office I was in contact with State Farm Insto get the insurance taken care of that dayDuring the conversation I was told that the Vehicle I was replacing would still be insured for daysRecently I turned in the plates for the vehicle and found out that State Farm canceled my insurance on 9/2/imediatelyI was driving an uninsured vehicle I could have had A LARGE PROBLEM if I had an accident or been stoppedAlso the DMV says that I have kept the plates for over days without insurance I can not sell the vehicle the way I planned without finesThe DMV states that if the insurance company made a mistake it is no problem for them to correct on their endMy agent Lisa Cottone in Geneseo,NY refusesI have a recorded copy my my phone conversation with my agents office days after the purchase of the new vehicle going over they details of my insurance and confirming the days on the vehicle I am sellingMy agent ref
I have been a customer with Carol Jones State Farm for approximately 3+ years In 2016, due to an accident of my second car my insurance monthly rates went from $per month to a month and periodically continues to go up with this month rate being $The large insurance amount started in early when I applied for home insurance along with my auto insurance I was quoted a price of $for both, but was declined for homeowner insurance, however, the amount was never adjusted downward for just auto coverage I called Ms Jones and spoke to either her or her associates on several occasions regarding the large payment required to keep coverage for my auto and was told that this amount was correct and could not be adjusted I recently (this month) requested that she rerun my credit report in order to get me a better rate but the amount came down from $a month to $a month I am the only person on the policy and was told by MsJones that my rate
To whom it may concern, I am writing this letter to post a official complaint about the practices of State farm Insurance improperly raising my rates for my automobile insurance based on in my belief an accident that I was involved in that someone hit my carI believe that state farm is uses practices of discrimination against minorities and veteran of which I am to justify raising my rates upward of 40% for one automobile I am already paying an close to a year and just discovered that they are charging me an additional monthly for an accident of which I obtained some injuries even thought I was not the at fault driverNow, there in no way they can truthfully justify raising my rate in such a manner when I was not the cause of the accidentTherefore, I believe that the color of my skin is the factor here and I will call them out on these evil practicesI recently got ride of my other vehicle that I had on my policy with them and expected my rate to rise but they
I have been paying on my wife's life insurance for fours yearsI got bill on 9/19/date for 9/7/says my policy has lapsedI have never received a letter letting me know I was behind in payment no one has calledSomeone from Gene Murray's office should have called
I was referred to [redacted] Insby a coworker and was disappointed almost immediately at the service provided After receiving quotes, I decided to move forward I was told by [redacted] not to worry about contacting my previous agent regarding the cancellation of my policies and that she had it under control Needless to say, she did NOT, resulting in my previous agent debiting my account for my auto and my mortgage company paying my homeowners I reached out and [redacted] was unconcerned with the inconvenience her lack of commitment caused I reached out to *** and informed him of what took place and within days the matter was resolved Fast forward to current, I emailed *** 9/18/to cancel my policies (both auto and homeowners had gone up significantly and I'd found a better rate elsewhere) By 9/I hadn't heard back so I decided to call the office The representative that I spoke with said there was no cancellation pending I immediately forward my email from 9/
State Farm insures an individual that turned into my lane of traffic at the last second The police report, witnesses and the insured himself support this According to the insured he was day dreaming and wasn't looking/thinking This was back in August I've continuously contacted State Farm for claim 13-5429-V After going through the call tree and waiting mins I get transferred until hung up on Repeat enough times and I get a representative, but none can help me as they are not specialists They want to pay 90/for failure to take evasive action This is unacceptable and apparently the only people that can handle this are the unicorn specialists Even direct numbers I've been given put me in a call tree Today I received a letter in the mail stating they have not heard from me and will close the claim in days Unbelievable
On 9/13/I purchased auto insurance from my local State Farm agency, (Amina Shade Ins.).I was required to pay a $security deposit along with my first month premium also $130.18.I kept the coverage for one month(9/13/to 10/13/17).I cancelled the policy effective 9/13/17,because I was offered the same coverage with another insurance company at a lower rate.I was told by the agent there would be a small termination feeIt turns out the small termination fee was $out of my $deposit I feel that was more than a small termination fee.For the record my policy # [redacted] .My local agent said there was nothing they could due that it was a Corporate policy.I never signed any paperwork where this policy was stated with such a huge termination fee.Please review my complaint and get back with me Thanks, [redacted] ***
One of State Farm's clients hit one of our driving school's carsWhen a car is down we lose money every day the car is not runningState Farm has continually avoided paying for the down time that their client wreckedDown time was submitted 2/23/and we have only received the run around, no return on phone calls, and rude and ignorant behaviorState Farm knows they are responsible for payingThey asked for more information and we gave it to themTheir poor rating tells you why their poor rating is pathetically ineptI would NEVER use their product! God help the person who is hit by one of their clientsWe have all the documentation saved to show proof of our claim
I canceled my policy with State Farm Shannon till branch in winter garden couple days before my auto draft payment and I asked the agent since it was the weekend and their office wasn't open if they still going to auto draft my account he assured me they shouldn't but if they did you will be reimbursed in full .Monday came and they drafted the payment I called them they said that I will be reimbursed in full it took them over weeks to get my check minus $!! I called and they said sorry they will send the difference waited months nothing ZERO so I called again they told sorry that was the full amount let's see $is nothing close to $ This is very unprofessional and unethical pure theft Product_Or_Service: Insurance
Was set up for recurring payments for auto/life insuranceState Farm used my debit cardMy card was stolen by a vendorI was informed immediately by my bank, the card was shut down and a replacement was issuedI tried on several occasions to contact my agent to no availBy this time, they ran the old card through, which was denied, of courseI was sent a late due billI tried again to get a hold of my agentAnswering machine, no matter how many times during the day or eveningI was concerned and called Corporate headquartersI had assumed my agent was on vacation, leaving a message on an answering machine was not an optionI paid my bill over the automated system with my new cardIt was deducted out of my accountI also spoke to Corporate to inform them that the card they keep using has been shut down and is no longer validI gave them my new telephone numbersI asked that I be taken off the recurring paymentsI was assured that I could do that and all the new informati
This is the worst insurance company everWe have had our policy for about years with no accidentsFiled a claim on 04/26/for no fault accident; the other party had state farm as well there were some complicating coverage issues and under the other party insurance the claim was denied(that is beside the point as we have full coverage) they are refusing to pay for all of my damageI was actually told by the State Farm appraiser that its minor and they just are not concerned with that part of the damageBecause my husband has a shop at our home and is doing the repairs himself we are only getting payment for half our damagesthis is total BS we pay our premiums every month and they have a responsibility to act in good faith it is unlawful for them to underpay/lowball our damages because we are not using a body shop it is our choice our property that has been damage at no fault of our own that is what we pay insurance forAlso it is the must interpret any ambiguity in our favorThis is [redacted] clear act of bad faith and unlawful procedures
On march in Tulsa OK while my car was parking in the parking lot at work when a their customer reversed on my car and damaged substantially including an elongated slit of my windshieldThe person damaged the passenger side head light, the bumper and grill, dented the side and the bonnetHe left a note under my wiper blades which I did not even noticed until I was ready to depart to TexasI had to delay my departure to contact state farm insuranceThey told me that they would establish a claim and since the accident happened in Tulsa, I have to have a damaged estimate done in Tulsa and when I get to Baytown I could use any shop of my choice to have the damage fixedThey also told me that when I got to Baytown, I need to give them a call to go to their approved collision center for another estimate for the vehicleWhen I arrived in Texas, I spoke to Ashley who told me that the estimate in Tulsa was void and null and this is a clean slateThey will pay me for my extra two days
I spoke to State Farm on November and about switching to them from GeicoThey gave me a better rate so I decided to switch to them and then called Geico to cancel my policyGeico gave me a quote for $cheaperI called State Farm back and cancelled the policyI asked for my money back, it was within minutes of signing me upThey said they would refund me but it would take days and would send me a checkI didn't receive it so I called today and spoke to the secretary who said he was on the phone and that he would call me back but she didn't know for sure when it would beShe said he would've never told me I would get the refund days and hung upI then got a bill today for the policy that was cancelled and not that check was supposed to be mailed
We experienced a rough year with accidents and a ticket(2015) of which we have never had these types of issues in our years with State FarmWe are long time customers of almost years with this company and have never missed a payment and now without notice of ours are not being renewed including one that is driven by a dependent full time student driverI just don't understand not renewing policies for cars when you have had all plus renters insurance and a trailer for so longWhy is it that this company does not care and can do this for half of what is insured because they are last in first out
RE: POLICY #2165170-F28- POLICY HOLDER: MICHELLE MYERS DATE OF LOSS: 1/28/ CLAIM#: 32-2817-D COMPLAINT: INSURED PHYSICAL/PROPERTY DAMAGE COVERAGE SUSPENDED/LAPSE DUE TO STATE FARMS’S AGENT/ BROKER/REPRESENTATIVES FAILURE TO PROPERLY NOTIFY INSURED OF VEHICLE PHOTO INSPECTION AND ITS LOCATION SITE ON 12/28/AT APPROXIMATELY 5:45PM I CONTACTED MY STATE FARM AGENT (STEVE FAY INSURANCE AGENT) & PURCHASED/PAID FULL COVERAGE (LIABILITY, COLLISION&COMPREHENSIVE) AUTO INSURANCE POLICY FOR MY NEW NISSAN MURANO CROSS CABRIOLET PURCHASE UNFORTUNATELY ON JANUARY 28, I WAS IN AN ACCIDENT AND REPORTED IT TO MY AGENT (STEVE FAY- STATE FARM INSURANCE AGENT) ON 1/30/UNBEKNOWNST AND SURPRISINGLY TO ME, I WAS INFORMED THAT THE COMPREHENSIVE AND COLLISION COVERAGE ON MY VEHICLE WAS SUSPENDED ON 1/12/BECAUSE I DID NOT CONDUCT A PHOTO INSPECTION ON THE VEHICLE I STATED THAT I HAD NOT BEEN INFORMED A BY THE AGENT (JULIE) AT THE ONSET OF PURCHASING THE PO
Filed an auto claim and State Farm already kept my deductible and is requiring me to pay the body shop for said deductibleTherefore I am required to pay double my deductible and out a large sum of money
Woman who helped me with my policy failed to ask for necessary documents from existing insuranceMade a down payment and my insurance was cancelled within a couple of weeks without me being awareI've been trying to get my policy active but insurance agent seems to be giving me the run aroundNow I'm receiving calls from my vehicles lien holders and afraid I'm having my property repossessed
I had identity stolen in 1995, STATE FARM opened a policy for the person who did theft and they crashed and filed a claim and got over Two weeks later on July 12, 2016, Person opened another policy through State Farm and was allowedI contacted them and they kept it open for another monthI then Got a Call from [redacted] General and told that I had opened an account with them and I never have had a car or car insuranceI am disabled and have been since In Jan 01, 2017, my sister gave me a car for me to drive to my doctor appt I needed to get insurance through Allstate which I use for renters insurance and have used them for yearsI was told coverage to cover car my sister gave me was going to be for just basic per month since State Farm had a claim on me for I was told to contact State Farm to get a letter stating this claim was fraudulent they even sent an investigator to my home to verify my identityI have since been trying to get this lett
State Farm negatively rated and/or surcharged my auto-insurance policy in bad faith and I believe I am owed a refund State Farm negatively rated and/or surcharged my auto-insurance policy for an accident for which, by a court of law, I was adjudicated without fault in the incidentAccident occurred in 2017, claim # 59-0953-2Cwith regard to policy # E0443-F12-Insurance agency purchased State Farm policy through, is "Angel Hall Insurance Agcy, Inc." address Belle Terre Pkwy, Ste Publix Plaza - Town Center Palm Coast, FL Their phone number is 386-437- I rear-ended another vehicle due to losing control of the vehicle in raining conditions that a court determined I was not at fault for, but due to a cause I could not controlWhen I my father Joseph Miles on my policy at the time, explained this to State Farm to attempt to remove the at-fault negative surcharge in 2017, they originally asked me to send documentation in and they would see whether it would a
This has been the worst insurance customer service I have ever hadI set my account up on auto pay and my son, who is 17, was set up on a separate account with auto pay with my credit cardWell for six months the auto pay did not come out for my son's accountWhen I finally realized it and called my agent, I was told he was covered but something was not set up rightI was told I would need to pay almost $for a mistake that the agent madeThe agent called billing and they set up a payment arrangement for an extra $a month In October my son's transmission in his car went out and could not be driven any longerI called my agent and was told the car would be taken off my insuranceIn November my credit card was billed for $397, which I never authorized nor did I get a notice of the auto draft for that amountWhen I contacted my agent I was told that my son's car was reinstated on my insurance in error and I would be getting a credit on my account and she would text me an
I purchased a new vehicle on 9/2/17, from the Car Dealers office I was in contact with State Farm Insto get the insurance taken care of that dayDuring the conversation I was told that the Vehicle I was replacing would still be insured for daysRecently I turned in the plates for the vehicle and found out that State Farm canceled my insurance on 9/2/imediatelyI was driving an uninsured vehicle I could have had A LARGE PROBLEM if I had an accident or been stoppedAlso the DMV says that I have kept the plates for over days without insurance I can not sell the vehicle the way I planned without finesThe DMV states that if the insurance company made a mistake it is no problem for them to correct on their endMy agent Lisa Cottone in Geneseo,NY refusesI have a recorded copy my my phone conversation with my agents office days after the purchase of the new vehicle going over they details of my insurance and confirming the days on the vehicle I am sellingMy agent ref
I have been a customer with Carol Jones State Farm for approximately 3+ years In 2016, due to an accident of my second car my insurance monthly rates went from $per month to a month and periodically continues to go up with this month rate being $The large insurance amount started in early when I applied for home insurance along with my auto insurance I was quoted a price of $for both, but was declined for homeowner insurance, however, the amount was never adjusted downward for just auto coverage I called Ms Jones and spoke to either her or her associates on several occasions regarding the large payment required to keep coverage for my auto and was told that this amount was correct and could not be adjusted I recently (this month) requested that she rerun my credit report in order to get me a better rate but the amount came down from $a month to $a month I am the only person on the policy and was told by MsJones that my rate
To whom it may concern, I am writing this letter to post a official complaint about the practices of State farm Insurance improperly raising my rates for my automobile insurance based on in my belief an accident that I was involved in that someone hit my carI believe that state farm is uses practices of discrimination against minorities and veteran of which I am to justify raising my rates upward of 40% for one automobile I am already paying an close to a year and just discovered that they are charging me an additional monthly for an accident of which I obtained some injuries even thought I was not the at fault driverNow, there in no way they can truthfully justify raising my rate in such a manner when I was not the cause of the accidentTherefore, I believe that the color of my skin is the factor here and I will call them out on these evil practicesI recently got ride of my other vehicle that I had on my policy with them and expected my rate to rise but they
I have been paying on my wife's life insurance for fours yearsI got bill on 9/19/date for 9/7/says my policy has lapsedI have never received a letter letting me know I was behind in payment no one has calledSomeone from Gene Murray's office should have called
I was referred to [redacted] Insby a coworker and was disappointed almost immediately at the service provided After receiving quotes, I decided to move forward I was told by [redacted] not to worry about contacting my previous agent regarding the cancellation of my policies and that she had it under control Needless to say, she did NOT, resulting in my previous agent debiting my account for my auto and my mortgage company paying my homeowners I reached out and [redacted] was unconcerned with the inconvenience her lack of commitment caused I reached out to *** and informed him of what took place and within days the matter was resolved Fast forward to current, I emailed *** 9/18/to cancel my policies (both auto and homeowners had gone up significantly and I'd found a better rate elsewhere) By 9/I hadn't heard back so I decided to call the office The representative that I spoke with said there was no cancellation pending I immediately forward my email from 9/
State Farm insures an individual that turned into my lane of traffic at the last second The police report, witnesses and the insured himself support this According to the insured he was day dreaming and wasn't looking/thinking This was back in August I've continuously contacted State Farm for claim 13-5429-V After going through the call tree and waiting mins I get transferred until hung up on Repeat enough times and I get a representative, but none can help me as they are not specialists They want to pay 90/for failure to take evasive action This is unacceptable and apparently the only people that can handle this are the unicorn specialists Even direct numbers I've been given put me in a call tree Today I received a letter in the mail stating they have not heard from me and will close the claim in days Unbelievable
On 9/13/I purchased auto insurance from my local State Farm agency, (Amina Shade Ins.).I was required to pay a $security deposit along with my first month premium also $130.18.I kept the coverage for one month(9/13/to 10/13/17).I cancelled the policy effective 9/13/17,because I was offered the same coverage with another insurance company at a lower rate.I was told by the agent there would be a small termination feeIt turns out the small termination fee was $out of my $deposit I feel that was more than a small termination fee.For the record my policy # [redacted] .My local agent said there was nothing they could due that it was a Corporate policy.I never signed any paperwork where this policy was stated with such a huge termination fee.Please review my complaint and get back with me Thanks, [redacted] ***
One of State Farm's clients hit one of our driving school's carsWhen a car is down we lose money every day the car is not runningState Farm has continually avoided paying for the down time that their client wreckedDown time was submitted 2/23/and we have only received the run around, no return on phone calls, and rude and ignorant behaviorState Farm knows they are responsible for payingThey asked for more information and we gave it to themTheir poor rating tells you why their poor rating is pathetically ineptI would NEVER use their product! God help the person who is hit by one of their clientsWe have all the documentation saved to show proof of our claim
I canceled my policy with State Farm Shannon till branch in winter garden couple days before my auto draft payment and I asked the agent since it was the weekend and their office wasn't open if they still going to auto draft my account he assured me they shouldn't but if they did you will be reimbursed in full .Monday came and they drafted the payment I called them they said that I will be reimbursed in full it took them over weeks to get my check minus $!! I called and they said sorry they will send the difference waited months nothing ZERO so I called again they told sorry that was the full amount let's see $is nothing close to $ This is very unprofessional and unethical pure theft Product_Or_Service: Insurance
Was set up for recurring payments for auto/life insuranceState Farm used my debit cardMy card was stolen by a vendorI was informed immediately by my bank, the card was shut down and a replacement was issuedI tried on several occasions to contact my agent to no availBy this time, they ran the old card through, which was denied, of courseI was sent a late due billI tried again to get a hold of my agentAnswering machine, no matter how many times during the day or eveningI was concerned and called Corporate headquartersI had assumed my agent was on vacation, leaving a message on an answering machine was not an optionI paid my bill over the automated system with my new cardIt was deducted out of my accountI also spoke to Corporate to inform them that the card they keep using has been shut down and is no longer validI gave them my new telephone numbersI asked that I be taken off the recurring paymentsI was assured that I could do that and all the new informati
This is the worst insurance company everWe have had our policy for about years with no accidentsFiled a claim on 04/26/for no fault accident; the other party had state farm as well there were some complicating coverage issues and under the other party insurance the claim was denied(that is beside the point as we have full coverage) they are refusing to pay for all of my damageI was actually told by the State Farm appraiser that its minor and they just are not concerned with that part of the damageBecause my husband has a shop at our home and is doing the repairs himself we are only getting payment for half our damagesthis is total BS we pay our premiums every month and they have a responsibility to act in good faith it is unlawful for them to underpay/lowball our damages because we are not using a body shop it is our choice our property that has been damage at no fault of our own that is what we pay insurance forAlso it is the must interpret any ambiguity in our favorThis is [redacted] clear act of bad faith and unlawful procedures
On march in Tulsa OK while my car was parking in the parking lot at work when a their customer reversed on my car and damaged substantially including an elongated slit of my windshieldThe person damaged the passenger side head light, the bumper and grill, dented the side and the bonnetHe left a note under my wiper blades which I did not even noticed until I was ready to depart to TexasI had to delay my departure to contact state farm insuranceThey told me that they would establish a claim and since the accident happened in Tulsa, I have to have a damaged estimate done in Tulsa and when I get to Baytown I could use any shop of my choice to have the damage fixedThey also told me that when I got to Baytown, I need to give them a call to go to their approved collision center for another estimate for the vehicleWhen I arrived in Texas, I spoke to Ashley who told me that the estimate in Tulsa was void and null and this is a clean slateThey will pay me for my extra two days
I spoke to State Farm on November and about switching to them from GeicoThey gave me a better rate so I decided to switch to them and then called Geico to cancel my policyGeico gave me a quote for $cheaperI called State Farm back and cancelled the policyI asked for my money back, it was within minutes of signing me upThey said they would refund me but it would take days and would send me a checkI didn't receive it so I called today and spoke to the secretary who said he was on the phone and that he would call me back but she didn't know for sure when it would beShe said he would've never told me I would get the refund days and hung upI then got a bill today for the policy that was cancelled and not that check was supposed to be mailed
We experienced a rough year with accidents and a ticket(2015) of which we have never had these types of issues in our years with State FarmWe are long time customers of almost years with this company and have never missed a payment and now without notice of ours are not being renewed including one that is driven by a dependent full time student driverI just don't understand not renewing policies for cars when you have had all plus renters insurance and a trailer for so longWhy is it that this company does not care and can do this for half of what is insured because they are last in first out
RE: POLICY #2165170-F28- POLICY HOLDER: MICHELLE MYERS DATE OF LOSS: 1/28/ CLAIM#: 32-2817-D COMPLAINT: INSURED PHYSICAL/PROPERTY DAMAGE COVERAGE SUSPENDED/LAPSE DUE TO STATE FARMS’S AGENT/ BROKER/REPRESENTATIVES FAILURE TO PROPERLY NOTIFY INSURED OF VEHICLE PHOTO INSPECTION AND ITS LOCATION SITE ON 12/28/AT APPROXIMATELY 5:45PM I CONTACTED MY STATE FARM AGENT (STEVE FAY INSURANCE AGENT) & PURCHASED/PAID FULL COVERAGE (LIABILITY, COLLISION&COMPREHENSIVE) AUTO INSURANCE POLICY FOR MY NEW NISSAN MURANO CROSS CABRIOLET PURCHASE UNFORTUNATELY ON JANUARY 28, I WAS IN AN ACCIDENT AND REPORTED IT TO MY AGENT (STEVE FAY- STATE FARM INSURANCE AGENT) ON 1/30/UNBEKNOWNST AND SURPRISINGLY TO ME, I WAS INFORMED THAT THE COMPREHENSIVE AND COLLISION COVERAGE ON MY VEHICLE WAS SUSPENDED ON 1/12/BECAUSE I DID NOT CONDUCT A PHOTO INSPECTION ON THE VEHICLE I STATED THAT I HAD NOT BEEN INFORMED A BY THE AGENT (JULIE) AT THE ONSET OF PURCHASING THE PO
Filed an auto claim and State Farm already kept my deductible and is requiring me to pay the body shop for said deductibleTherefore I am required to pay double my deductible and out a large sum of money
Woman who helped me with my policy failed to ask for necessary documents from existing insuranceMade a down payment and my insurance was cancelled within a couple of weeks without me being awareI've been trying to get my policy active but insurance agent seems to be giving me the run aroundNow I'm receiving calls from my vehicles lien holders and afraid I'm having my property repossessed
I had identity stolen in 1995, STATE FARM opened a policy for the person who did theft and they crashed and filed a claim and got over Two weeks later on July 12, 2016, Person opened another policy through State Farm and was allowedI contacted them and they kept it open for another monthI then Got a Call from [redacted] General and told that I had opened an account with them and I never have had a car or car insuranceI am disabled and have been since In Jan 01, 2017, my sister gave me a car for me to drive to my doctor appt I needed to get insurance through Allstate which I use for renters insurance and have used them for yearsI was told coverage to cover car my sister gave me was going to be for just basic per month since State Farm had a claim on me for I was told to contact State Farm to get a letter stating this claim was fraudulent they even sent an investigator to my home to verify my identityI have since been trying to get this lett
State Farm negatively rated and/or surcharged my auto-insurance policy in bad faith and I believe I am owed a refund State Farm negatively rated and/or surcharged my auto-insurance policy for an accident for which, by a court of law, I was adjudicated without fault in the incidentAccident occurred in 2017, claim # 59-0953-2Cwith regard to policy # E0443-F12-Insurance agency purchased State Farm policy through, is "Angel Hall Insurance Agcy, Inc." address Belle Terre Pkwy, Ste Publix Plaza - Town Center Palm Coast, FL Their phone number is 386-437- I rear-ended another vehicle due to losing control of the vehicle in raining conditions that a court determined I was not at fault for, but due to a cause I could not controlWhen I my father Joseph Miles on my policy at the time, explained this to State Farm to attempt to remove the at-fault negative surcharge in 2017, they originally asked me to send documentation in and they would see whether it would a