When I bought a new vehicle we added it to my husband's State Farm policy, no problemBut shortly thereafter I moved to a different state to find a new home for usWhen I transferred my policy to New Mexico I had one problem after anotherFirst of all the agent put the wrong address on my policy and the motor vehicle department would not register my truck until that was correctedThen less than a month later I received a letter telling me that my policy was being cancelled because they didn't have necessary information on my husbandThis was a shock, as I got no request for said informationSo I called my agentShe had forgotten to contact me for the necessary details, but assured me we could easily correct the errorI gave her the information and thought the issue was taken care ofAbout ten days later imagine my surprise when I opened a letter from State FarmIt contained a refund check informing me that my policy had indeed been cancelled for that very mistakeSo I had been driving around uninsured! I went directly to the office to inform them and get something done about itThere was no apology, no understanding of my upset, no sympathy for the surprising and distressing situation THEY had created for meThe response was zombie-like and impersonalI waited for them to re-instate the policy once again —with the same information — but will be transferring my insurance to a different company asapVery disappointed!!!
Company wrote and billed me for a policy that I did not request for a person that did not reside at my residence I made over calls to the agency requesting Jeff [redacted] return my call I have not heard from Jeff They final refunded the policy to the wrong person and not to me twice They still have not resolved the issue
To make a long story short, I have been a State Farm customer for years with the same agent The rest of my family has been a customer with the same agent for even longer I had no problems until recently I had a monthly re-occuring payment being taken out using my debit card When my bank finally made the switch over to the chip card, it had escaped my mind to call State Farm to update my card, as they were ALWAYS so good about getting in touch with me in the past (did I mention I had been with them years?!)They NEVER contacted me about my card, even after I contacted the on call service to make a payment once I realized the error On call told me they were unable to help, but they would be contacting my agent and have them call me first thing Monday morning The still did not call I did not receive any letters, emails, phone calls etcI found it a bit convenient that after my policy had been expired for over days, they finally started calling me After speaking with my rep, I was informed that because I had "no coverage" for over days, they would have to re-run all of my information to see if I still qualify for their insuranceMind you, I have not had an accident, ticket, or even been pulled over in over yearsThey ran all of my info while on the phone with me The good news? I still qualified for State Farm auto insurance! The bad news? My monthly insurance premium would be increased by almost 50%! I was paying $89/month and my new rate was quoted at $203/month That is with the year no accident, no ticket discountThey said there was nothing that they could do about it and that it is not like it used to be where they could call their underwriter and explain the situation They told me they "don't care" how long you have been a customer and that if you have "no coverage" for over days that is just what it is I once again explained how long I have been a customer and how disappointed I was and they were not apologetic nor remorsefulI have since found a reputable agency in which my rate is $73/month Win for me! My advice is to look elsewhere for insurance
In 2016, I discovered that my ex-husband's accident claims from to were listed on my auto insurance claims activity without any clear descriptions of who filed the claims and who was or was not at fault, thus limiting my ability to get affordable insurance rates with any company, since my name was listed on the policy(I found this out when I attempted to find a more affordable insurance rate with different companies)Through the other insurance agencies, I was able to obtain some information to clarify the issue and attempt to resolve the matter - through both Lexis Nexis and through Karen Davis at State Farm (as well as State Farm's national outfit)However, I was consistently told by various Karen Davis agents that my rates (currently at $month) are the result of me having moved back to Baltimore City in 2018, with one accident and one speeding ticketHowever, my rates initially jumped from about $month to about $month when I first left Baltimore in fo
Statefarm after adding us to their insurance, added two surcharges on our bill They stated it was accidents that had happenedThe accidents that happened were under another insurance (All state)They stated that if a payment was made out then the surcharge is warrantedAgain, they were not my insurance carrier when these accidents took placeThey never said they were adding this surcharge and we were not insured by them when these accidents occured
? On September 9, a tree fell on the house incoming power wire causing electrical problemsThe sump pump stopped working which caused the entire basement to floodMy mom called State Farm to report everything and they said Yolanda would call back sometime the next dayYolanda left me a message the morning of September 10, I called her back and she assured me all was covered under their insurance planShe emailed me all of the documents (which I still have) and said she would contact a cleanup crew because that was the first stepThe cleanup crew called a few hours later and said they would be out that evening or the next dayI called Yolanda back to confirm all was covered and she told me again there was NO issue and everything would be coveredShe said if the cleanup crew had any questions to contact herAround 4:pm on September 10th, Mary (fields adjuster) called to say that they were incorrect and it would not be coveredI asked for her supervisorShe said K
I rent an apartment in a buildingAll of the sudden, State Farm and their Lawyer [redacted] Associate have been harassing me at work leaving messages , threatening of suingWhy? According to State Farm, I caused the tenant below me a lost of $ State Farm wanted me to provide my insurance numberOops! I did not know that I need to have insurance to rent an apartment in a building This is Fraud, I do not manage the building if there is a problem, they need to contact the management company Again,This is a claim and fraud, State farm wants to be compensate for some thing that I did not do Dispute $ Claim date 08-01- [redacted] file number: State Farm client number [redacted]
I submitted a claim with state farm on 10/19/18, claim number [redacted] I have made numerous attempts to reach the individual handling my claim Michelle [redacted] through emails and voice mailsI have gotten no response back from her at allMy car was damaged in the accident and no one has contacted me about sending an adjuster out so I can get my car fixedIt has been two weeks now and I have no vehicle to useAlso my car was towed and impounded during the accident and no one has reimbursed me for that eitherI would like someone to contact me about getting my car fixed and reimbursed for the towing and impound
Severe overbilling issues for past 9+ monthsI pay month in advance on a monthly payment plan, I have done this since taking out this policy about months agoMy original policy amt was $per month for liability coverage which was a competative rate against several other companiesHowever, when I got rid of the car, and got a different car (original was a Nissan Sentra S, replacement was Acura RDX), the billing on my policy went absolutely NUTS THe agreed upon rate was $per month for full coverage, this was changed to $per month, and then for no reason $per month Since I pay monthly the monthly rate SHOULD have been $per month For some unknown reason, State farm likes to have months in advance(I pay in advance EVERY month, so each month I pay for the next month) So since their was such a difference in price, State Farm decided to bill me an additional month and spread that over a month billing cycle ((/ is p
I have had auto insurance through State Farm for several years (years with my own policy, and years while attached to my parents’)Throughout this time I have made every payment reliably and on timeAdditionally, my parents have been loyal customers of State Farm for decades There is exactly one time that there has been an issue with their receiving a payment from me, and it occurred last month (May 2018)I had had automatic payments set up to be drawn from a credit card each monthIn March, this credit card number changedI tried to update the billing information for my account online, but was informed that this could only be done through the agencyDue to my work schedule conflicting with their hours, I did not have an opportunity to formally update the information through their officeInstead, I had to make manual payments in March, April and MayState Farm allows their customers to select which date their automatic payments are drawn; I had chosen the 2nd of each mo
On 10/23/I noticed my autopay bill had withdrawn $, I had no idea why called my agent to figure out and I was surprised to hear Bryan Murphy answer the phone he had been on leave for over a year and had some other people filling in for him , anyways I asked him why my bill was so high and he asked me if I had gotten any tickets or had any accidents I said no, he took some minutes looking at my account and finalize came back to me and said it looks like you have your son on your policy and he’s high risk and so they removed all your discountsI said I don’t have my son on there anymore he was removed off once his policy was canceled on his car, Bryan said I’ll have to contact underwriting dept and I’ll probably have to sign something to exclude him I said that’s fine and he said it could take up to a week before he hears back from them but he would give me a call and I could come in and sign or he could mail me the paper I said no problem but I’m the meantime I can’t have you ta
AGENT LIED AND CHEATED TO TRICK INDIVIDUALS INTO THINKING THEY HAD LONGER THAN YEARS TO CLOSE A CLAIMBY THE TIME, THE INDIVIDUAL WAS AWARE OF THE SITUATION THE AGENT HAD "MISTAKENLY" FORGOT TO FOLLOW UP OR TAKE NOTES ON THE SPECIFIC CLAIM
The insurance company did not reimburse for roadside assistance which was included in my insurance package I had to pay up front for service I have made multiple attempts for reimbursements which have fallen on deaf ear
AFTER RECEIPT OF MY $INSURANCE PAYMENT IN JUNE 2018, WHILE RECUPERATING FROM MY THIRD CONGESTED HEART FAILURE, COURTNEY GULLEDGE, STATE FARM AGENT, LICENSE [redacted] , ARBITRARILY SENT A NOTICE OF INSURANCE CANCELLATION TO LOUISIANA OFFICE MOTOR VEHICLE, BUT SHE HAS REFUSED TO PROVIDE ME A COPY OF HER CANCELLATION NOTICE, SHE HAS REFUSED TO TAKE CORRECTIVE ACTION TO CORRECT UNFAIR PENALTIES AGAINST ME AND SHE REFUSES TO REFUND MY $THIS CANCELLATION HAS REVOKED MY DRIVING PRIVILEGES COURTNEY GULLEDGE'S HANDLING OF MY INSURANCE HAS BEEN EXTREMELY UNPROFESSIONAL SINCE SHE GOT MY POLICIES FROM NANCY HUDSON AS A BLACK YEAR OLD HANDICAP, I HAVE NEVER EXPERIENCED THIS SORT OF DELIBERATE MALTREATMENT IN THE NEARLY YEARS I HAVE HAD INSURANCE WITH STATE FARMBASED ON HER CONTINUING ACTIONS, SHE SHOULD NOT BE AN INSURANCE AGENT BECAUSE SHE HAS NOT LIVED UP TO OR COMPLIED WITH STATE FARM ADVERTISEMENTS NATION-WIDE, INCLUDING GULLEDGE'S PAGE
Lucy Brogla's office "assumed" my address was incorrect, used an old renter's policy from more than years ago to update their system, and then continued to send mail and messages to incorrect addresses and phone numbers As a result, she ended up cancelling my policy because she could not contact me for payment When I called to remedy the situation, Lucy was less than helpful I called corporate customer service on separate occasionsI filed a complaint with them, and was instructed to return to Lucy's office and file an appeal with her, as corporate cannot help anyone, the Agent themselves must correct the issue On Thursday, July 27th, I entered Lucy's office around 3pmLucy told me that they had the right addressI told her that they did now, but my email was still wrong and I just came to file an AppealLucy refused to file an appeal and stated it was at her discretionI told Lucy I was going to call corporate then while I was in her office so we could all talk at
On July 30, State Farm drafted my credit card account for $for my insurance bill On August 9, I cancelled the service I requested a refund to what I had paid I received a check for $57.20, September I then called to advise that the amount was incorrect I was told by the agent that they would be reviewing the amount I have been trying to get a resolution on this for the issue to no avail I was also told that they are reviewing this and that they have not gotten to it They did not give me an ETA
I switched my auto insurance from State Farm Insurance on July 6, 2018, to Liberty Mutual Liberty Mutual did not send the documentation to State Farm so State Farm took monthly payments of $out of my bank account for July and August When I called the agent, Lisa Doria, office in August, I got their email information and sent the proper documentation to them on August 18th that specified that the cancel date was July 6, They said they would issue me a check for the $within two weeks Lisa Doria inadvertently sent the cancellation date to her headquarters as August 18th so that they could get another payment from me I received a notice stating that another payment for September was to be taken out of my account I called again about the September bill and my refund on September 6th and was reassured that no payment for September would be taken from my bank account I received a check on September 12th for $ I called Doria again on September 13th
Request reimbursement for PlatePass and Cab expensesThis is in conjunction with rental offered by State Farm while my vehicle was being inspected State Farm claim# is XX-XXXL-Date of loss 7/14/ I received a rental car while my vehicle was being inspectedI incurred in expenses in the process of having a rental, which I'd like to be reimbursed 1) Cab from my house to the closest Hertz location: $ 2) PlatePassIt is a service that allows use of the rental in Toll HighwaysThe tolls itself were paid by me, no problem thereI'm requesting the reimbursement of the service only, since I wouldn't have to pay it if I was driving my car: $ I can provide receipts of Cab, a Hertz slip explaining the use of PlatePass and how much it costs, and the debit of PlatePass in my credit card
Purchased months of auto insurance for three vehicles in my home on December 2, The person that signed me up for auto and renters insurance put in the wrong addressDue to this error my auto insurance policy was canceledI apparently was mailed a document that was to be completed and never received it because they did not have my correct addressI have since called numerous times and keep getting the same run aroundI was told several calls ago that I would be receiving a refundIt has been over months since this all started and I am still waiting for a refund Called again today and spoke with someoneCalled the corporate office number provided over the internetI keep getting told that since I no longer have and insurance policy with them they will need to talk with and underwriter They have done this to me three timesI want my money back
I have state farm and roadside assistanceMy wife is dissabled and her car broke down they said they would send Broadway towing and after hours they said they are not coming I called ins company and they said they would call me back and never did they did not even know ehere the Florida Turnpike is located because there agents answering phone are in CanadaWorse company I have ever deslt with
When I bought a new vehicle we added it to my husband's State Farm policy, no problemBut shortly thereafter I moved to a different state to find a new home for usWhen I transferred my policy to New Mexico I had one problem after anotherFirst of all the agent put the wrong address on my policy and the motor vehicle department would not register my truck until that was correctedThen less than a month later I received a letter telling me that my policy was being cancelled because they didn't have necessary information on my husbandThis was a shock, as I got no request for said informationSo I called my agentShe had forgotten to contact me for the necessary details, but assured me we could easily correct the errorI gave her the information and thought the issue was taken care ofAbout ten days later imagine my surprise when I opened a letter from State FarmIt contained a refund check informing me that my policy had indeed been cancelled for that very mistakeSo I had been driving around uninsured! I went directly to the office to inform them and get something done about itThere was no apology, no understanding of my upset, no sympathy for the surprising and distressing situation THEY had created for meThe response was zombie-like and impersonalI waited for them to re-instate the policy once again —with the same information — but will be transferring my insurance to a different company asapVery disappointed!!!
Company wrote and billed me for a policy that I did not request for a person that did not reside at my residence I made over calls to the agency requesting Jeff [redacted] return my call I have not heard from Jeff They final refunded the policy to the wrong person and not to me twice They still have not resolved the issue
To make a long story short, I have been a State Farm customer for years with the same agent The rest of my family has been a customer with the same agent for even longer I had no problems until recently I had a monthly re-occuring payment being taken out using my debit card When my bank finally made the switch over to the chip card, it had escaped my mind to call State Farm to update my card, as they were ALWAYS so good about getting in touch with me in the past (did I mention I had been with them years?!)They NEVER contacted me about my card, even after I contacted the on call service to make a payment once I realized the error On call told me they were unable to help, but they would be contacting my agent and have them call me first thing Monday morning The still did not call I did not receive any letters, emails, phone calls etcI found it a bit convenient that after my policy had been expired for over days, they finally started calling me After speaking with my rep, I was informed that because I had "no coverage" for over days, they would have to re-run all of my information to see if I still qualify for their insuranceMind you, I have not had an accident, ticket, or even been pulled over in over yearsThey ran all of my info while on the phone with me The good news? I still qualified for State Farm auto insurance! The bad news? My monthly insurance premium would be increased by almost 50%! I was paying $89/month and my new rate was quoted at $203/month That is with the year no accident, no ticket discountThey said there was nothing that they could do about it and that it is not like it used to be where they could call their underwriter and explain the situation They told me they "don't care" how long you have been a customer and that if you have "no coverage" for over days that is just what it is I once again explained how long I have been a customer and how disappointed I was and they were not apologetic nor remorsefulI have since found a reputable agency in which my rate is $73/month Win for me! My advice is to look elsewhere for insurance
In 2016, I discovered that my ex-husband's accident claims from to were listed on my auto insurance claims activity without any clear descriptions of who filed the claims and who was or was not at fault, thus limiting my ability to get affordable insurance rates with any company, since my name was listed on the policy(I found this out when I attempted to find a more affordable insurance rate with different companies)Through the other insurance agencies, I was able to obtain some information to clarify the issue and attempt to resolve the matter - through both Lexis Nexis and through Karen Davis at State Farm (as well as State Farm's national outfit)However, I was consistently told by various Karen Davis agents that my rates (currently at $month) are the result of me having moved back to Baltimore City in 2018, with one accident and one speeding ticketHowever, my rates initially jumped from about $month to about $month when I first left Baltimore in fo
Statefarm after adding us to their insurance, added two surcharges on our bill They stated it was accidents that had happenedThe accidents that happened were under another insurance (All state)They stated that if a payment was made out then the surcharge is warrantedAgain, they were not my insurance carrier when these accidents took placeThey never said they were adding this surcharge and we were not insured by them when these accidents occured
? On September 9, a tree fell on the house incoming power wire causing electrical problemsThe sump pump stopped working which caused the entire basement to floodMy mom called State Farm to report everything and they said Yolanda would call back sometime the next dayYolanda left me a message the morning of September 10, I called her back and she assured me all was covered under their insurance planShe emailed me all of the documents (which I still have) and said she would contact a cleanup crew because that was the first stepThe cleanup crew called a few hours later and said they would be out that evening or the next dayI called Yolanda back to confirm all was covered and she told me again there was NO issue and everything would be coveredShe said if the cleanup crew had any questions to contact herAround 4:pm on September 10th, Mary (fields adjuster) called to say that they were incorrect and it would not be coveredI asked for her supervisorShe said K
I rent an apartment in a buildingAll of the sudden, State Farm and their Lawyer [redacted] Associate have been harassing me at work leaving messages , threatening of suingWhy? According to State Farm, I caused the tenant below me a lost of $ State Farm wanted me to provide my insurance numberOops! I did not know that I need to have insurance to rent an apartment in a building This is Fraud, I do not manage the building if there is a problem, they need to contact the management company Again,This is a claim and fraud, State farm wants to be compensate for some thing that I did not do Dispute $ Claim date 08-01- [redacted] file number: State Farm client number [redacted]
I submitted a claim with state farm on 10/19/18, claim number [redacted] I have made numerous attempts to reach the individual handling my claim Michelle [redacted] through emails and voice mailsI have gotten no response back from her at allMy car was damaged in the accident and no one has contacted me about sending an adjuster out so I can get my car fixedIt has been two weeks now and I have no vehicle to useAlso my car was towed and impounded during the accident and no one has reimbursed me for that eitherI would like someone to contact me about getting my car fixed and reimbursed for the towing and impound
Severe overbilling issues for past 9+ monthsI pay month in advance on a monthly payment plan, I have done this since taking out this policy about months agoMy original policy amt was $per month for liability coverage which was a competative rate against several other companiesHowever, when I got rid of the car, and got a different car (original was a Nissan Sentra S, replacement was Acura RDX), the billing on my policy went absolutely NUTS THe agreed upon rate was $per month for full coverage, this was changed to $per month, and then for no reason $per month Since I pay monthly the monthly rate SHOULD have been $per month For some unknown reason, State farm likes to have months in advance(I pay in advance EVERY month, so each month I pay for the next month) So since their was such a difference in price, State Farm decided to bill me an additional month and spread that over a month billing cycle ((/ is p
I have had auto insurance through State Farm for several years (years with my own policy, and years while attached to my parents’)Throughout this time I have made every payment reliably and on timeAdditionally, my parents have been loyal customers of State Farm for decades There is exactly one time that there has been an issue with their receiving a payment from me, and it occurred last month (May 2018)I had had automatic payments set up to be drawn from a credit card each monthIn March, this credit card number changedI tried to update the billing information for my account online, but was informed that this could only be done through the agencyDue to my work schedule conflicting with their hours, I did not have an opportunity to formally update the information through their officeInstead, I had to make manual payments in March, April and MayState Farm allows their customers to select which date their automatic payments are drawn; I had chosen the 2nd of each mo
On 10/23/I noticed my autopay bill had withdrawn $, I had no idea why called my agent to figure out and I was surprised to hear Bryan Murphy answer the phone he had been on leave for over a year and had some other people filling in for him , anyways I asked him why my bill was so high and he asked me if I had gotten any tickets or had any accidents I said no, he took some minutes looking at my account and finalize came back to me and said it looks like you have your son on your policy and he’s high risk and so they removed all your discountsI said I don’t have my son on there anymore he was removed off once his policy was canceled on his car, Bryan said I’ll have to contact underwriting dept and I’ll probably have to sign something to exclude him I said that’s fine and he said it could take up to a week before he hears back from them but he would give me a call and I could come in and sign or he could mail me the paper I said no problem but I’m the meantime I can’t have you ta
AGENT LIED AND CHEATED TO TRICK INDIVIDUALS INTO THINKING THEY HAD LONGER THAN YEARS TO CLOSE A CLAIMBY THE TIME, THE INDIVIDUAL WAS AWARE OF THE SITUATION THE AGENT HAD "MISTAKENLY" FORGOT TO FOLLOW UP OR TAKE NOTES ON THE SPECIFIC CLAIM
The insurance company did not reimburse for roadside assistance which was included in my insurance package I had to pay up front for service I have made multiple attempts for reimbursements which have fallen on deaf ear
AFTER RECEIPT OF MY $INSURANCE PAYMENT IN JUNE 2018, WHILE RECUPERATING FROM MY THIRD CONGESTED HEART FAILURE, COURTNEY GULLEDGE, STATE FARM AGENT, LICENSE [redacted] , ARBITRARILY SENT A NOTICE OF INSURANCE CANCELLATION TO LOUISIANA OFFICE MOTOR VEHICLE, BUT SHE HAS REFUSED TO PROVIDE ME A COPY OF HER CANCELLATION NOTICE, SHE HAS REFUSED TO TAKE CORRECTIVE ACTION TO CORRECT UNFAIR PENALTIES AGAINST ME AND SHE REFUSES TO REFUND MY $THIS CANCELLATION HAS REVOKED MY DRIVING PRIVILEGES COURTNEY GULLEDGE'S HANDLING OF MY INSURANCE HAS BEEN EXTREMELY UNPROFESSIONAL SINCE SHE GOT MY POLICIES FROM NANCY HUDSON AS A BLACK YEAR OLD HANDICAP, I HAVE NEVER EXPERIENCED THIS SORT OF DELIBERATE MALTREATMENT IN THE NEARLY YEARS I HAVE HAD INSURANCE WITH STATE FARMBASED ON HER CONTINUING ACTIONS, SHE SHOULD NOT BE AN INSURANCE AGENT BECAUSE SHE HAS NOT LIVED UP TO OR COMPLIED WITH STATE FARM ADVERTISEMENTS NATION-WIDE, INCLUDING GULLEDGE'S PAGE
Lucy Brogla's office "assumed" my address was incorrect, used an old renter's policy from more than years ago to update their system, and then continued to send mail and messages to incorrect addresses and phone numbers As a result, she ended up cancelling my policy because she could not contact me for payment When I called to remedy the situation, Lucy was less than helpful I called corporate customer service on separate occasionsI filed a complaint with them, and was instructed to return to Lucy's office and file an appeal with her, as corporate cannot help anyone, the Agent themselves must correct the issue On Thursday, July 27th, I entered Lucy's office around 3pmLucy told me that they had the right addressI told her that they did now, but my email was still wrong and I just came to file an AppealLucy refused to file an appeal and stated it was at her discretionI told Lucy I was going to call corporate then while I was in her office so we could all talk at
On July 30, State Farm drafted my credit card account for $for my insurance bill On August 9, I cancelled the service I requested a refund to what I had paid I received a check for $57.20, September I then called to advise that the amount was incorrect I was told by the agent that they would be reviewing the amount I have been trying to get a resolution on this for the issue to no avail I was also told that they are reviewing this and that they have not gotten to it They did not give me an ETA
I switched my auto insurance from State Farm Insurance on July 6, 2018, to Liberty Mutual Liberty Mutual did not send the documentation to State Farm so State Farm took monthly payments of $out of my bank account for July and August When I called the agent, Lisa Doria, office in August, I got their email information and sent the proper documentation to them on August 18th that specified that the cancel date was July 6, They said they would issue me a check for the $within two weeks Lisa Doria inadvertently sent the cancellation date to her headquarters as August 18th so that they could get another payment from me I received a notice stating that another payment for September was to be taken out of my account I called again about the September bill and my refund on September 6th and was reassured that no payment for September would be taken from my bank account I received a check on September 12th for $ I called Doria again on September 13th
Request reimbursement for PlatePass and Cab expensesThis is in conjunction with rental offered by State Farm while my vehicle was being inspected State Farm claim# is XX-XXXL-Date of loss 7/14/ I received a rental car while my vehicle was being inspectedI incurred in expenses in the process of having a rental, which I'd like to be reimbursed 1) Cab from my house to the closest Hertz location: $ 2) PlatePassIt is a service that allows use of the rental in Toll HighwaysThe tolls itself were paid by me, no problem thereI'm requesting the reimbursement of the service only, since I wouldn't have to pay it if I was driving my car: $ I can provide receipts of Cab, a Hertz slip explaining the use of PlatePass and how much it costs, and the debit of PlatePass in my credit card
Purchased months of auto insurance for three vehicles in my home on December 2, The person that signed me up for auto and renters insurance put in the wrong addressDue to this error my auto insurance policy was canceledI apparently was mailed a document that was to be completed and never received it because they did not have my correct addressI have since called numerous times and keep getting the same run aroundI was told several calls ago that I would be receiving a refundIt has been over months since this all started and I am still waiting for a refund Called again today and spoke with someoneCalled the corporate office number provided over the internetI keep getting told that since I no longer have and insurance policy with them they will need to talk with and underwriter They have done this to me three timesI want my money back
I have state farm and roadside assistanceMy wife is dissabled and her car broke down they said they would send Broadway towing and after hours they said they are not coming I called ins company and they said they would call me back and never did they did not even know ehere the Florida Turnpike is located because there agents answering phone are in CanadaWorse company I have ever deslt with