Morris Furniture Co

Missing item with delivery 2/4/I had couches delivered to me and one of the couches was missing a pillow I immediately called that day and was told they would have a new pillow shipped to me in 5-days I called on 2/to follow up and left a message no one called me back I called today and was told the order for the missing pillow was not placed until 2/and it will take 4-weeks for the items to arrive I feel like I'm getting the run around and I would the item that I paid for or I want a refund for the item Customer order #CRXXXXXXXX

Faulty mattress, repcame out to house to see depression in mattress, threw string across bed & measured from string which wasn't taunt & got 1/2" then leftI measured it times & got 2"I called to see when they could come out again they told me daysThat's when I called youNow I'm in limbo

? We purchased a piece dining room (new), additional side chairs (new), arm chairs (new), a side board (floor model), and a storage cabinet (floor model) on November 10th This furniture was delivered on November 18th During delivery we immediately noted that the table was received with different colors of paint drips (red and white) and minor surface scratches This did not look like a 'new in the box? table We also noted that the doors to the storage cabinet did not look correct and a hinge looked bent We again spoke to the store and agreed to take a discount on the piece table and have a service technician repair the hutch Our service call was set for 12/22/ The service technician arrived and identified that the hinge was not bent but that it appeared that the cabinet had been dropped and the frame was busted He indicated the cabinet was not repairableOn 12/26/I visited the store and met with [redacted] (store manager) to discuss the technic

Was guaranteed that any kind of damage to the couch I purchased would be covered under the warranty we purchasedWas not the case My wife and I purchased a sectional sofa from this storeWe purchased it because we were told it was a sturdy fabric and that if something did happen to it (spills, snags, tears, etc.), it would be covered by the extended warranty we paid $extra forThis was not the caseNot only were we told that we couldn't get it fixed under our warranty, but we were also told that they could not replace the couchThe sales people at this store are incredibly misleading, and the store manager was completely unresponsiveEvery time I would call in to explain the situation or attempt to check in on what he claimed would be a resolution to my problem, I just wouldn't hear from him and would be told "he's unavailable"I understand that I only have so much time to return/replace a purchased piece of furniture, however I am completely displeased with the misleading

On 6/12/I took possession of new love seat I purchased on 5/28/only to find it did not work properlyI called customer service that evening on 6/12/before closingThey said repair would contact me in 24-hrsI waited days & called againAgain they said someone would contact me within 24-hrsAgain I waited daysIt is now 6/16/and no one has contacted meI called again on 6/16/& they assured me some one would contact me that dayOn 6/16/a repair outfit called Saw Enterprises contacted meI asked why they had not contacted me sooner? They said the first time Ashley had contacted them was on 6/16/Saw Enterprises service order number is XXXXXXI have enclosed copyIt didn't take repairman minutes to determine love seat was damagedYou can read the reportHe said repair would take some timeI refused repairIf I had wanted to repair one? I would have purchased one at garage saleAshley wanted to replace itAfter seeing how poor their custome

We paid $for a year warranty, the padding went flat and when we called for service were told the warranty didn't apply We purchased on 8/20/and paid $1,for a leather recliner sofaWe purchased the year guardian protection for $Our understanding was the warranty purchased was inclusive of the sofa for yearsThe padding reached a point on the recliners that the boards can be felt in the back and the seat cushions sunken and the vinyl attaching the leather to the arms is crackedWe called Morris Furniture and were told we had to contact the warranty companyThe warranty company told us the only thing covered by the warranty was wear or tear on the leather, nothing elseMorris said the manufacturer wouldn't do anything so if we wanted it repaired we would have to pay for itWe specifically asked when we purchased the sofa if the warranty covered everything and were told yesWe do not have a copy of the warranty

Bought dresser 9/17.Drawers will not stay shutCalled twice and emailed their warranty centerNever once got the promised call back to set up repair bought dresser 9/with a year warrantyFirst called customer service 7/I was promised a call back to set up repair with in hoursNever got a callSent an email and called again a week laterOnce again, a promise to call back that was never fulfilled

Morris ran promotion in Ohio, Vote free furniture.If more than 69% of Ohio voters voted then customers would get a rebate for their purchase Morris ran these ads on Tv,radio,internet,and sales reps when visiting the storeI visited the store on 11/7/to look aroundHad multiple sales reps approach me while looking aroundEach one stressed it's a good time to buy with the 50% off plus if more than 69% Ohio voters vote your purchase is freeAnd they are positive it will happenThe company had to up the insurance on this sale to cover it and there's only been two election where there wasn't more than 69% reported by Ohio Secretary of stateI ended up making a purchase on 11/7/for $with Tim Carter using my Morris credit cardCustomer code/account Was told I would get a rebate in the amount of I would need to come into store between 12/7/and 01/31/to claim my rebate.On 11/9/Morris stated that the % was not metWhen the Ohio Secretary of Ohi

Purchased a defective couchHave been waiting on repair since december I am very disappointed in Morris and will never be making another purchase from youWe purchased a couch from you in February The couch started breaking down on both endsWe had a service tech out in December He said that the frame had been bent from being dropped during shipment/delivery and would have to have new parts for repairHe told us he would order the parts and they would be here in a couple of weeks and then they would come back out and complete the repairIn January I had not heard anything and called the service departmentThey said the parts were coming from China and could take weeksIn February I called again and was told they were still on order and could take several more weeks due to the company they were coming from was shut down for a month in celebration of the Chinese New YearAt that point I asked if we could just have a replacement instead of repair since they had no i

Horrible service, been lied to, still do not have the product I have paid for I purchased a bedroom set, when it was delivered a month ago, they had the wrong slats to put the bed together, the delivery men said we would be in contacted 24-hours to let us know when the correct ones will come, week later, no call, we called the store and was promised delivery fee to be refunded and they were going to check and call us back that day, no call, called back the next day, was told they had no record of the slates even needing ordered or the refund for the delivery chargeWas promised a call back, no call! We have had to call repeadtly, finally they promised delivery today from 10-1, at 110, no call no show, called and was told they forgot to put it on the truckAfter arguing the manager offers 10% of the slatsI said absolutely notI asked for his manager and he said he would have someone call me in 24-hoursStill no resolution, paid for product I don't have and can't use the bed

I have been trying to have my NEW couch repaired for over months...and there is still no end in sight I purchased an expensive sectional couch approxmonths ago Shortly after delivery, I noticed one piece of the sectional was not level (the frame is bent) and stitching was coming off another piece of the sectionalAfter waiting a few weeks for a repairman to be scheduled, the first repairman came to my house on 3/4/ He was able to fix the stitching but stated the frame was bent and would need to be ordered He said to "give it weeks" for the new frame to be delivered and then call back to schedule the repair At weeks (4/4/17), I had not received the new frame and was told it would take approximately more weeks I called back on 4/14/and was told the part was coming from overseas and would not be here until the end of June After talking with a couple managers about this being too long to wait for a repair, I was told on 4/20/they were able to find a rep

I purchased a product from this company (king size bed)on February 18, They charged my credit card on this day, and promised delivery of the product on April 21, They are now changing the delivery date until May 7th and will not guarantee delivery on that date because they have officially been out of stock on the item since January They have continued to sell the product and collect consumers money knowing they do not have the productThe management at the store is very matter of fact in that she can't deliver what she doesn't have and could care less that customers have designed and purchased other products around items she is selling and can,t deliverIt's very deceptive and unethicalThey are offering a refund but since they have had my money for months, I feel I am due more than that Plus I now how to find a new bed after two months of waiting These businesses should have to take ownership but they just send you from one corporate department to another

Consumer Neglect I purchased (1500$) a couch set ( large recliner, small) from Ashley's Furniture in Columbus (Sun Center) on 9/3/16, and it was delivered on 9/6/When one of my recliners (small) were delivered it came completely BROKEN! They did not even make sure the couches were working before they left my houseI called to let them know and they told me it would be another week or two before they would come back outOnce they scheduled me, they changed my appointment time THREE TIMES IN ONE DAY causing me to have to leave and go to work as they were not there in the morning as promisedFast forward a week later and someone FINALLY came to look at my couchHe said THE WHOLE ENTIRE BOTTOM NEEDED REPLACED AND IT WOULD TAKE 2-WEEKS TO GET THE PARTS TO FIX IT! I told them that was completely unacceptable and they needed to replace this ASAP.The manager at Sun Center was semi helpful and said he could replace it for me and take HALF OFF THE COUCH but it wouldn't be until

I purchased a chair from Morris Home Furnishings in Dec that is in need of repair and the company is not responding to get the chair fixed On 12/10/16, I purchased a Rachel Chair 1/2, product #XXXXXXXXX from Morris Home Furnishings at a cost of $on a credit card through Morris.This included the year Guardian Protection WarrentyDuring delivery, the dust cover was tornMy husband immediately reported this and he was told a technician would come out within a week to replace itWithin weeks, an arm started to pull away from the frameAnother call was made to report thisIn mid-January, a tech came to replace the dust cover but brought one that did not match the chairHe did not make the repair but did note the arm separationOver the next months, we made numerous calls to the Guest Services department to get this resolvedNone of our messages were returnedThe company who handles the repairs, SAW Enterprises did set up 2-apptsto come to repair but no tech

I have different broken couches sent to my homeYet to find a resolution with the company On 10/15/I had couches delivered to my homeOne of the couches (loveseat) was broken and did not reclineThe recliners are electricThe company sent a tech out to look at the broken loveseat and the tech stated "the motor was burned out"The loveseat was brand new I talked with the company and they stated they would send me a new loveseat on 12/21/On that date a new loveseat was deliveredThat loveseat also did not work I talked with the company again told them the issue and they stated they would send me a new loveseatOn 12/23/a new loveseat was delivered to meThat loveseat also did not work I talked to the company again and told them the problem again and they said again they would send me a new loveseatOn 12/31/a new loveseat was delivered to my home and once again it did not work I went into the store and talked to the store manager and she stated

Misleading advertisementsI feel like I was hustledEven when I asked about the 6million voters in the contract I was just told that it was 69% We purchased our furniture on November 6, during the vote for free furniture promotionAdvertising for the promotion stated that if voter turnout for Ohio voters reached 69% in the general election then everyone who participated in the promotion would receive their furniture for freeBefore I completed the paper work and signed the contract I noticed it said million people have to voteWhen I mentioned it to our sales rep [redacted] he said that equalled 69% of votersI took his word for it and signedThe problem arose on November 9th when 69.3% voter turnout was reported on the secretary of state website and the same day Morris furniture claimed no one would get free furniture since million people didn't voteIn all advertisement for this promotion it said 69% voter turnoutWe met that and exceeded itWe purchased ki

Purchased twin beds, mattress, night stands, dresser and mirrorSales associate gave me a price 11/11/After receiving the cost, told the sales associate I would be in the following evening, 11/12/to complete the transaction; the morning of 11/12/I received a call from the sales associate stating she forgot to add the second mattress and gave me the final total; I went in as I promised to complete the transaction and set up delivery; the furniture came the following week; no mirror, one of the twin beds was missing pair of feet and the installers did not screw down the platform pieces holding the mattress allowing the pieces to slideThe excuse was the mirror was not on the orderSo I called and added the mirror I had ordered previously,on my credit cardMorris told me a service person would call and set up a time to install the missing feet on the bed and the delivery people would install the mirrorI called the store managers on duty and was assured the

Bought a Dining room table set that was defective when delivered A service tech recommended replacement or repair A dining room table set was purchased on 9/03/at 12:PM from Ashley Furniture Homestore, store nubmer AHS COL BRICE The set was delivered on 9/08/ The table had a middle leaf that folded underneath the table so it could expand and be bigger During the holidays of when I tried to expand the table I discovered it was broken I called Ashley Furniture Homestore and a service tech was scheduled to come on site The service tech looked at the table and said it needed to be replaced Later on down the line customer service claimed it needed to be repaired which is one of the issues After calling every week through March, so three months nothing was ever done to replace or repair the table Every time I called everyone said they were not authorized to help me, it was always someone else that had to authorize it After making so many calls I fina

We purchased furniture it was now working the day it was delivered Customer Service has done nothing to help me resolve We purchased the furniture in Novwith a warranty, the day it was delivered the USB port was broke, they replaced the center console A short Tim later the gliders on the love seat were grinding, someone came out and said the bases needed to be replaced Bases were delivered and sat in the garage for several (6-8) weeks Finally the bases were replaced After they left we discovered that one of the recliners of the loveseat was not reclining So yet again we made arrangements for someone to come back out They came out and fixed the recliner so it would recline out Then after leaving we discovered it was almost impossible to push the recliner back in At that point I was very frustrated that this brand new furniture has been nothing but issues since the day we purchasee it I called the customer service line and the rep said let us come out again a

Morris furniture company at [redacted] XXXXX left defective, not installed, and not properly positioned furnitures in my room everywhere in different directions even I refused to accept themNobody from the company contacted me after I reported the issuesThe company promised the defective items would be picked up, but they haven't done thatI purchased items on 9/9/They also forgot to deliver items I purchased, kept bringing defective furnitures, and damaged my house wall and stairs rails