Morris Furniture Co

I bought a sectional sofa from them and upon delivery, it was bentThis was in August and I still do not have a working couch Will never do business with this company againWe had our new sectional delivered in July /August and immediately had an issue with the mechanism being bentI called customer service and got a tech sent out who confirmed it needed a new oneHe said thay it would be ordered and they would let me know when it was in After a month, I never got a call so I called customer service, only to find out the mechanism had never been ordered! After the lady toldMe the order was placed, I was never given a time frame on when it would be in so I figured maybe a month at the mostGave it a month and called back in October when I hadn't gotten anything and got the run around with customer service and told they would check on the part for me and they would call me backI never received a call back so againI found myself reaching out to the company myselfI

I purchased a living room set and a bunk bed at the same time to get my interest free and told my sales rep that I was not giving the bunk bed to my Daughter until Christmas he said that's fine no worries at all that will be fine well I went Christmas Eve to put it together for her and main pieces are broke on the bed so I call Morris home store to get the pieces which the did send but one piece was the wrong piece so I called again they said they would knock $off the bed and send me the correct piece that was weeks ago I just called this morning they tell me it haven't even shipped out yet mind you I was told to business days I would have the pieceMind you this was my year olds main present for Christmas and she is devastated that still that her and her friends can not use the top bunk due to the piece I am still missing

Customer service is absolutely disconnected with policies and procedures, we purchased a dining room set almost a month ago and have not been able to assemble due to faulty product after two weeks of phone calls we have just been informed we need to send in a pictureWe were told five days ago the replacement had been mailedMy children are doing homework and family meals on the dining room floorCompletely unprofessional

I paid for a replacement part for my couch a month and a half ago and have not received the part or an explanation, or money back On April 4th, 2017, I ordered a replacement back for my reclining couch that I purchased from Morris Home Furnishings several years ago It is the second time I have had to replace this particular piece $was withdrawn from my checking account on April 5th That was weeks ago and I have not received the part I have called the company several times and have been given the run-around They keep saying "We'll let you know when its in" or they will promise to "look into it" and say they will call me back but they never do My couch was literally falling apart when I called to order the part Now, it is REALLY falling apart I don't think I am being unreasonable to expect the part within a month and a half I was finally told by a representative that it could take a long time but was never provided any information when I made my order or w

New furniture damaged during delivery, Morris refuses to fix it I purchased my new furniture on 7/8/The Furniture was delivered on 7/31/My customer code through Morris is COLLMXXXXXI paid $1,on my Discover card then financed $4,through Morris to receive years no interest financing The issue occurred when I called Morris on 8/13/to speak with someone because I noticed that my furniture had been grazed with a utility knife when the delivery workers were taking the plastic off all of the furnitureIt left an 8" mark on my furnitureI sent the woman pictures of the damageShe contacted me on 8/18/to tell me that since I reported the damage days after delivery they would not fix itI explained to the woman that because of its location is why it took longer to notice but still they would not fix it I look on all of my paperwork from Morris, no where does it say I have an X amount of days to report damage that occurred during deliveryThe

Morris delivered the wrong furniture but did not contact me regarding making it right They also did not address a problem with their promotion On November 5th, 2016, my wife and I purchased two couches from Morris The couches were identical and were ordered in the same color, a light tan The couches were delivered on Friday, 11/11/2016, one of which was the completely wrong color The couch was dark grey instead of tan as it was supposed to be We have not heard one thing from Morris all last week about what's being done to make it right We haven't heard anything from Morris at alllike "the couch was delivered and it's the wrong color but no big deal" kind of thing The delivery guys (I don't know their name) said that we would be put on a "priority list" so that we could get the proper items that we ordered We are now two weeks later, and while I finally got a call from an employee at Morris after I sent yet another email, that particular employee was not aware of any p

Product Purchased with specific request, along with fees paid for warrantyCouches do not meet expectations and are not as advertised We purchased two couches with specific request that they be firm including the cushions and padding, once received we noticed that couches were not as firm as we had special orderedIn addition the one of the two couches ripped behind the back cushion and needed repair within first few months These couches were purchased on 2/19/and delivered on 5/2/18, complaint filed with Morris on 10/15/After several attempts Morris picked up couches one each on different dates to try and repairThis was after they sent Robert from SAW Furniture a contractor for them who said the couches were not made right and needed replaced, however Morris decided they wanted to try and repairIn addition to this the delivery personnel also commented that the couches looked rather old and surprised that they were less than a year old Although Morris has a

11/19/I wanted to file a complaint so I got on line to figure out who, where, etcto call or email or whatever to get heard I received some of the pieces to the $k I spent and some were not there so things couldn't be put together, the table was on back order, etc I first made contact with Shelby who did appear to be empathetic and try and help me Her supervisor was on the phone with the crew that was in my home and trying to work it out In the meantime, I contacted the store and asked for the mgrby name and was advised he no longer works there Tiffany, who had answered the phone offered to help me and I decided to let her All I can say is Wow Talk about turning lemons into Lemonade! Closer to Champagne! Tiffany spent a tremendous amount of time on the phone with me, clearly cared about how I felt and the inconveniences put on meI later called back, changed something, added something and it was a breeze That kind of customer service means a lot to me and it weighs heavily when I go back to make another purchaseIt maybe a little old school but doing right by the customer is paramount for me Since Kittles left, I thought I was going to have to drive very far to continue to get that kind of service I had high expectations for Morris Home so to go from unhappy to very pleased in one day is no easy step I will say that the two ladies I dealt with today are certainly the glue keeping Morris together Thank you ladies

I received damaged merchandise I ordered an ottomanI collected it from the warehouse on 11/after waiting for over an hour at the warehouseThe ottoman was wrapped in layers of plastic and paddingI drove it the miles to my home and unwrapped itThe lip was crookedI couldn't tell if the hinges were wrong or bentIt is probably a minute repair for somone who knows what they are doingI contacted the salesperson by e-mail , [redacted] I received no responseI went to the store a week later and sopke to [redacted] (?she called and left a message fro customer serviceNo responseI called customer service a week later and spoke to [redacted] I sent her photographs of the ottomanI got not response for over a weekI contacted customer service again by email.And communicated with [redacted] I gave him the detailsHe contacted me back asking for my phone numberI provided it and follwed up with an additional e-mailNo responseI just want my ottoman repair

Morris Election Promotion Advertising Complaint concerns Morris and the advertisement and misleading sales pitch of 69% voter turn out in Ohio for the electionBoth in commercials and on the sales floor they mentioned 69% voter turn outThe 6,000,voter turn out and 69% did not add upTo achieve the 6,000,the true percentage would of needed to be 76%In the store during their sales pitch they continued to reference the 69% and even referenced the Secretary of State website ( [redacted] ) to show that it was possibleThere sales pitch was extremely mis leading and advertising Morris is now saying it was 'eligible' votersThe promotion started (Oct19) after the deadline to register was over (Oct11)This would mean that the only people eligible to vote ARE the register votersThat number is 7,861, The official numbe

Bought a living room set, delivered damaged items and not getting responses back to fix the issues Spent over $7,for a new living room set including a couch, love seat, chair, coffee table and end tablesAfter making the last payment they gave us a delivery date weeks from thenThey stated we would get an email the day beforeWe did not get that email, I called them and they said the delivery date was a week awayI took off work so I would be homeThey did not inform us that the delivery date changedThey made it a week later and said it was on back orderI took another day off work for delivery, again delivery date changed for days later but did not tell usI took off a 3rd day from work, when they delivered the furniture the tables were all scratched up, had big gashes of wood out of them and a layer of dust on all tablesThe couch had a tear on the reclining part that,had been patchedSo, I called Morris furniture immediately and they,said they will send a tec

I special ordered a sofa two months ago Sofa is not correct No follow up from store I special ordered a sectional sofa in September and the sofa was delivered on December 22, When it was delivered, the sofa could not be properly put together due to a manufacturing error The delivery people were able to "fix" this error, but the sofa does not sit level Also, the throw pillows accompanying the sofa were wrong I immediately contacted the store in person, as leaving a message with customer service often doesn't result in follow up You cannot directly talk to customer service You must leave a message My manufacturing errors was basically blown off and I was told they would "investigate" I received a text days later after repeatedly contacting the store saying the manufacturer made and error and they would attempt to get me the proper pillows Again, no word on the fact the sofa doesn't properly attach Two months later, no contact No pillows Yet, they sti

Complaint: [redacted] I am rejecting this response because: Still not addressing the lie his representative told us, or the threat he made not to cooperate when I said I would take my business elsewhere if work was necessaryHe’s choosing to focus on past work instead of the lie he told us directly Regards, [redacted] ***

We ordered a large sectional, ottoman and recliner in the winter of We were told it was all leather but has been falling apart- like the leather is peelingWe contacted Morris in Florence Ky (where we purchased the items, along with a full dinning room table set) only to be told that the man who sold us the furniture was fired the previous year for lying to customers and saying things were leather that actually were notWe paid a lot for our "leather" couch and wanted some sort of compensationAfter talking to them at the store and corporate level for months they just told us, oh wellToo bad for youNever again would I go there and I would tell everyone I know not to as well

The leather sectional that I purchased from Morris Furniture is PEELINGMorris will so nothing since it is months old The Xavier leather sectional was purchased on 3-4-for $and delivered on 4-19-One power recliner(#XXXXXX and #XXXXXXXXX) did not work so the delivery men took it backAnother recliner was delivered on 5-19-This recliner did not feel like real leatherWithin months the arm and head rest of this recliner had caved in and service order was requested for a replacement on 10-28-After months of phone calls and visits to Morris Furniture, Morris agreed to add more stuffing to the chair on 1-13-and it was fixed by 2-3-Then this recliner began peeling on 8-17-and I went to Morris and spoke with [redacted] - the general manager- to request a refund on the sectional or at least a NEW RECLINEROn 8-24- [redacted] Morris contacted me and said that the furniture was OUT OF WARRANTY and Morris would do NOTHING! If I emailed

Poor customer service, failure to deliver on the date that was given I purchased a large sectional on 2/26/2017, costing over $On this date the sales rep said that the earliest we could PICK UP our purchase at the Florence, KY location would be on 3/15/And we could deal with that so we went ahead and made arrangements for this to happen and counted down the days until we will have a couch! Today 3/14/17, I called my sales reps number, which happens to just be anyone in guest services number, to make sure everything will be there tomorrow and to let them know an approximate time that we will be thereI was then informed from a guest service representative that our sectional is actually at the warehouse in Fairborn, Ohio, and not going to be delivered to the Florence location because my account has a balance for delivery and that needed to be paid firstI never said that we wanted the couch to be delivered to our home, and never agreed to thatI got out the paperwork and

I had to leave a star to post review, but would give ZERO stars if allowed I'm so disappointed in this companyMost employees don't stand by the company's promise unless it's corporate who trains them not to care once us the buyers pay the billI went in with high hopes to find a sectional and I didIt was my third time in the store and the sales personnel are super attentiveI purchased a piece sectional, paid it full, and went home happyWhen they delivered the pieces, had torn fabric and busted legsI called and called, went in person, e-mailed a thousand times and got lucky finally and a redelivery of the three pieces was scheduledThey came two days ago and still one of the three pieces has torn fabric and scraped up legsDoesn't Morris take pride in their company and their service and their products? I've started the thousand e-mails and calls already to in hope get it resolved eventuallySad that I purchased such an expensive piece and 1) have yet to enjoy it and 2) feel so bitter about my purchaseI don't wish it on anyonePlus I paid the $for the warranty on top of the purchase price! And apparently that's worthless as wellThere's lots of furniture stores out there, read the reviews (which I didn't and it could have saved me a lot of headaches and time) and choose wisely- Morris is not the best choice for quality but mostly for customer service!

Damaged furniture was delivered in NovemberIt is now January and we still have not had the issue resolved November 22,My husband I purchased a complete bedroom set for a pretty pennyThe first delivery was set for 11/27/The headboard was damaged so they offered to send a new oneThe drawers on the dressers and night stands also do not close all the way and they slide back outWe scheduled the new headboard delivery for 12/3/They never showed upI called and they said it would be another week at least before they could get it outI explained that I was waiting for this headboard so that my furniture could be assembled, my mattresses could be delivered, and I could sleep on something other than a couch; so I demanded to speak with a managerI never heard from oneThey finally delivered my headboard that same week after my complaintsI have since requested to speak with numerous managers in which I have never heard from one, about my drawers not working properly

Want my couch cushions repaired/replaced free of charge like they stated previously Now telling me I have to pay $ Purchased couches in November 2015, received them in February In August couch cushions started rippingReplaced one under warranty,took months to receiveTold me (I have this in email) that they would install them free of charge Now I have more cushions ripping (less than years old) Paid $on April 14, to order more replacementJuly came and I never received the cushion or heard anything from them Emailed my contact ( [redacted] ) on July 5th to follow-up She never responded Called her, got an error message using her phone numberI thought maybe she didn't work there anymoreCalled the main customer service line at Corporate on July 17th and another girl ( [redacted] ) told me that it was not ordered (after I had already paid for it) thought maybe it had been on back order She went and talked to [redacted] (who NE

We have a situation here where someone buys a property from one of our customers and then is dissatisfied when our warranty doesn't work the way he thinks it should We will not continue to debate this issue as it's clear he'll never be satisfied Instead we will allow our year history and reputation speak for itself Best of luck to you Mr [redacted]