Morris Furniture Co

multiple issues with receiving product and then product broke within days of use and still waiting on replacement partsoriginal purchase nov We ordered a twin bunk bed in nov bed was almost a month late with no contact from companyWas given wrong product when I picked up bunk bedAfter receiving new complete bunk bed it broke within daysHave been waiting since December for replacement partsreceived half of replacement parts but still waiting on replacement wheels for bedAgain company has failed to return calls or contact us

My bed frame has been broke since Sept 18thThe bed was delivered to me July 18thI have been giving the run around for months We bought entire bedroom sets and custom living room furniture from them in JulyPaid cash for everything no financingIn September my bed broke, I was told it will take 2-weeks to fixweeks passed, bed was not fixedI contacted them, they never even ordered the partSo then they ordered the part and said it will be 9-days for the part to be shipped to meI contact them again after days and they tell me your part was shipped you should be receiving it in a few daysA week passed and I call them again to check on the eta of the partI was told UPS damaged the part and they sent me out a new one "this morning"I received the part and the company they sent out to repair it gets here and opens the part and it's a piece for a total different bed in my houseI contact them again regarding the part and then send out the correct part and it ar

My experience with this store has been absolutely horribleI ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was ThursdayOn the day the bed was supposed to be delivered I received a phone call from Morris that day cancelling the delivery The delivery was then pushed back to Tuesday December 27thOn the 27th the delivery guys showed up and was not given all the pieces to the bedThey showed me exactly what was on the order from the store(Not their fault)The warehouse was notified by the delivery guys and they said they would take care of itI did not receive a call from customer serviceI called them back the next day and was told they are aware and a manager was going to call me backThe weekend came still no callI called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me backNo callI finally gave up and requested they refund me and come get what was left out my house not once but twiceThe items were supposed to be picked up Saturday January 14th and it's still at my houseI received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up Another issue the insurance they offer you with the purchase of furnitureYes I bought a couch from here tooMy cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushionsThey had some guy come out to the house he took a few pictures of the cushions and leftThat was also before ChristmasI finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushionsSo I guess having this Insurance is pointless if they are not going to replace damaged ItemsI'm done with this storeI am closing my account I would not refer a friend, family member or a enemy to this storeIt's been a BIG HEADACHE(Don't waste your money)

Complaint: [redacted] I am rejecting this response because: The business is correct that I have not spent a penny with their company, but I am a warranty holder for work they have done, so how much money I have spent with them is irrelevantThe business did not address the lie their representative told when he entered my home and told my wife that all the work being recommended would be covered by the warranty, nor did they address the threat the owner made to not cooperate when I told him we would rather do business with a different company since we could no longer trust the work done by Centex Foundation RepairI have also asked for all the documentation on the foundation work done on this house, and have received no documentation of a 3rd party engineer inspection.I have talked to several engineers that tell me this is a popular scam among foundation repair companies, to leave a spot or without beams so that if somebody calls for warrantied work, they can charge for new beams and not have to dig without getting paidIt is clear representative from Centex came into my home and said all the necessary work would be covered by warranty only to be overridden by a greedy and dishonest business owner that would rather be paid to put in new beams than live up to the 'warranty' they offerRegards, [redacted] ***

Purchased furniture months agoAll three pieces of furniture delivered damaged/defective, furniture returned, and I still do not have furniture Purchased furniture from Ashley Furniture store in July ( [redacted] area store)When I returned from vacation and came back to my home from being sick, I notice that the furniture had marks and stuffing sticking outI immediately sent pictures to Ashley who sent out a service techHe determined that the furniture needed several new parts because of defectsHe also showed me that the ottoman was coming apart and attempted to repair it but it came back apartAshley wanted to send parts to my home but after a week and a half when I called to follow-up, no parts had been ordered, so I became upset so they agreed to take the furniture back to the warehouse and promised that they would look at it for a few days and if they could not make the repairs in a timely manner, they would replace the furniture ASAPThree weeks have passedThe

Repairs or replacement for a defective item taking WAY to long We purchase the Sorrento King bed storage # XXXXXXXX Feb/around the end of June I had to call for service because one the drawer glides went bad, they came out July 22, the repair man said they would have to order it and they would contact me when it came inMONTHS had passed [redacted] waited until around Oct and started calling customer service, I kept getting the same story (it's on order and will be here)Finally in November I went into the store to see if they could take one off a floor model, the girl told me no, I explained to her I could have swam the channel for anywhere in the world and had the part here by nowFinally in December I had enough, I called the corporate office and ask to speak to someone in charge I think I spoke with ***The next day she returned my call, she said my part came in yesterday and they will ship it out and when it gets here I was to call and schedule an appointment I did

Corefuses to remove old mattress/deliver new mattress to bedroom; privacy violated; General manager not helping; corporate not calling back 11/7/16: We purchased a mattress set & paid for delivery to the bedroom & removal of the old mattress 11/12/16, delivery man, [redacted] asked "to see where the mattress was going", we took him to the room [redacted] walked directly to the bed & said there was "an exoskeleton of a bedbug" (a very dead, dried up husk of an insect) on the mattress & immediately took a picture, with his cell phone without requesting or receiving permission first This took about seconds We returned to the foyer as [redacted] declared that "you have bedbugs" & that he can't go back up the stairs, can't go back into the bedroom & can't remove the (quote) infested mattress" "You have to clean this house from top to bottom." [redacted] then asked where "on the first floor of the house or in the garage" we wanted him to put the new mattress set; repeatedly & with increasi

Received replacement furniture from Morris Furniture and they delivered new furniture in Nov 2015 that had a broken frame and no repairs to date I filed a complaint with BBB previously concerning furniture we purchased from Morris Furniture (complaint ID# XXXXXXXX). With your input I thought the issue was resolved. Morris allowed us to select another leather two piece set and it was delivered and the defective set taken away. When the delivery of the replacement set was placed in our living room (in November 2015) I noticed it cushions did not look right and a portion was leaning. The delivery gentleman took pictures with his pad and stating something is wrong and I will call it in and someone will be here in approx. 4 days for repairs. When the repair person looked at the couch, the first thing he asked us if the delivery crew dropped the coach. We have no way of knowing this and he stated the frame was bent. He suggested we not use it until they order the part and repair it.

On november 18th my wife and I purchased a new sectional couch and ottoman set We were told at that time the set we picked out was a very popular one and that it would be weeks before we would get it We were ok with this time frame and reasoning At week we had not heard anything from the company about scheduling for delivery my wife called in just to see when we might be able to schedule, as she was getting ready to be going back to work from surgery the following week she was told that it was going to be another weeks before it came in she informed the representative that it had been the weeks and she was checking on delivery The rep responded with laughing and said be patient it is almost here At week my wife called in again to check about delivery She was told that the couch was due to be delivered to the warehouse that week and we could do delivery the following week Because of this update we started preparing our house for the new furniture We got rid of our previous furniture to make room for the new furniture(Big Mistake) Now at week we still had heard nothing from the company about delivery or the status of the couch I called in to see if the couch was ready for scheduling of delivery I was informed it still was not in the warehouse and that the rep was going to check on the status and call me back I waited hours and heard nothing I called back and was told that it could take up to hours before they got an answer about where the couch was hours later still no call from the company and my wife called again to see if there was an update She was then told by a manager that he didn't know why anyone was telling us that it should be in any of the times beforeThe system shows that it is going to be another 2-weeks before the couch ever gets to the warehouse We are now looking at weeks before we ever get our couch Not once during this process has the company ever called us to inform us of the delays We have had to call in every time only to find out that the time for delivery is even farther out than we were told the last time To say the least we are not happy at all with the communication or service that we are receiving from Morris Furniture The only thing that they are offering us is to take off the delivery charge

Fist of all my name is wrong on contract and e-mail is wrongI tried to change my last name and e-mailOn January 29, I walked in Morris Furniture to purchase a couch and chairI walked to the back sales room looked around and I was approached by [redacted] he asked me can he help I told him let me look aroundI looked over the backroom then went to the main salesroom to look around [redacted] approached meI told her also I was looking around to show me some couches I wasn't interested in after min she left and I ended back is sales room I had seen a gray leather couch and a chair that went with it I said on the couch it had a reclinder on each end I liked it and then I sat in the matching chair I didn't like the chair so I looked over the back room for a chair [redacted] and [redacted] showed up again and asked me did I find something I told they I was interested in the gray leather couch not the chair that went with itI like the swivel chair where I standing lookin

I refunded a dining room set after almost year of trying to get Morris to make my situation rightThen, I was shorted $on my refund Back in October of 2016, I purchased a dining set from the back room of Morris FurnitureIt had some dings and dints all over it which is why I figured it was in the back roomThe store is EXTREMELY dark, which to me is advertisementThey don't want you to see everything that is wrong with their productsWhen I got home, I noticed of the chairs was a different color than the other This bothered me, as the associate that sold the furniture never mentioned this and you definitely couldn't see the color contrast in the dark storeAndwho buys a dining set and puts all the chairs together to make sure the color matchesThis should have been advertised on the tagSo I went to the store and talked to Asst Mgr *** [redacted] stated he would order me another chair at no cost to me because of the inconvenienceSo he did, and the chair ca

Free Furniture Voter Turnout Promotion Morris had a promotion stating free furniture if 69% of Ohio votes We understand this will be achieved However, Morris has already expressed that the promotion offer was not met because we did not reach 6M votes How did they get 6M, they used a clever word called eligible voters instead of registered voters How can an eligible voter not registered vote, they can't There are 7.8M registered voters in Ohio, there is no elegible math here Please look into their promotion It was a clever type scam if you ask me

In November we purchased two reclining leather sofasRepairman did not come to fix until February and made the couch inoperable and said not to use Below is an email sent to Department Manager that details the issue I hope you are the correct individual In late November my wife and I purchased two motorized reclining leather couches for over $5,Within the three days of delivery, my wife reported an issue with one of the armsCustomer service stated they would send someone to check; approximately weeks laterWhen he arrives, he determines that a new arm needs to be orderedWe wait another weeks for the arm and another weeks to schedule the repairman to install the new arm The repairman finally arrives February 8th at 7:AM to replace the arm but, in the hour process, removed all the wires from the couch and was unable to put it back togetherThe couch was working fine until he attempted to replace the armHe then begins to flip over the

Advertised promotion not honored The promotion stated if 69% of eligible voters turned out to vote then your purchase of $or more would be freeThey are now saying they needed million votes to get the free furniture percent of Ohio voters did vote but not millionThey told us one thing and then told us another after the factI need a clear explanation of how they got to the number of million votersIf you check any of the official election sites they clearly state that over 69% of Ohio voters voted and now I need a refund!

We called and cancelled an order for a furniture set the day after placing it It has been more than weeks and the charge is still on our account We placed an order for a livingroom set on December 21st At the time my wife and I were unsure if the set would fit in our living room and match the way we wanted, and the sale person informed us if we thought it wouldn't be good we could just call the next day and cancel the order We called the next day and cancelled the order A week later I noticed the charge, $2289.67, was still on our credit card My wife called again on January 3rd and was told the order was not cancelled, and we were still scheduled for delivery SHe again told them to cancel the order This time she was told orders can't be canceled over the phone and we would have to come in My wife informed the individual that is not what we were told when we made the order, and that we wanted it canceled now The individual from Morison took some information to veri

We purchased a new sectional and after it was sand the delivery team left, we started to remove the tags and found a number of defectsI returned to the store and met with the Salesperson and the General Manager and they agreed to replace the furnitureDelivery was set for Dec15, but the day before, I was told that corporate is refusing the exchangeSo, they have your money, they deliver furniture with defects and refuse to make a correction Well, it's only a few thousand dollars, right? As someone who is known to be vocal, I can promise Ashley/Morris that I will do whatever I can to impact their bottom lineThey're a large company, however with the help of blogs, Facebook, LinkedIn (I have 22K+ connections) I can and WILL, share my experience with thousandsGiven that people talk, the number of people that will be made aware will grow, exponentiallyCertainly enough to cause them to lose a few potential customersOh, and since it's under $5000, I can file a small claim with the court and if nothing else, it's another platform that will allow me to make more people aware of their standard business practice of "screw the customer."

Couches were not set up for delivery as stated on paperwork, then delivered damaged On Januray 25th I went to purchase livingroom furniture at Morris Home Easton location and had great customer service with [redacted] and his supervisor [redacted] I selected a Walter piece sectional with chaise along with a year protection plan, paid the $setup fee and chose the month pay off plan of $1,plus tax and the delivery date of Feburary 28th On Feburary 28th I had to work, so I called Morris Homes to see what time my furniture would be delivered so my neighbor could let them inService rep explained to me that there was never a delivery set up and the earliest they had was March 11thi told them that they needed to fix the problem because that is what the agreement was so please honor thatThe rep played around until she found March 2nd and I was ok with thatMarch 2nd I was at work so my neighbor had to let the delivery guys in about am, signed delivery paper and

I placed an order almost 7 months ago and haven't gotten the correct items. I'm paying for the wrong delivery and customer service is terrible. Order placed March 30 for Minden live edge table and bench and 4 Creston Slat back chairs XXXXXXXXX. Table and bench were delivered May 23 and table poorly assembled with incorrect hardware upon delivery. Person didn't INFORM us this was wrong until we swayed the tabletop back and forth and then they said "yeah, we'll get that corrected". Very loose and I feared one of my children could be injured if it collapsed. Delivery person came back and repaired a week later. WRONG chairs (XXXXXXXXX) were delivered Aug 29. Customer service never contacted us despite 2 emails and phone calls. Contacted sales person at the store multiple times to get things straightened out- finally given a new delivery date, which again was months later (Oct 24) and AGAIN today the same WRONG chairs were attempted to be delivered but we refused. Delivery person said th

Poor quality and service I purchased an entertainment stand from Morris and it had a damaged door After contacting them a new door was delivered over one year later However the door was the wrong sizeThey sent another door which was incorrectly sized as wellThe third party service technician and Morris's in-house technician both agree that the doors sent are wrong The Morris technician installed the door, took pictures and said that the company would be getting back with me Because the door is the wrong size it is out of square with the opening Morris did call my home phone and left a message that they reviewed the pictures and determined, that even though the door was the wrong size and it met "industry standards" In addition, when the first door was installed I was promised a $gift card which still has not arrived

Contacted Guardian (insurance offered by Morris Home Furniture) concerning damages on my sectional that I purchased on 02-21-2015, order # [redacted] I contacted Morris on 07-08-about getting someone out to my home to look at damages on my sectionalI was told to contact the insurance company that was purchased when I bought the sectionalI then contacted Guardian and informed them of tears in the fabric and framework issues with an armrest and the wedge pieceThey finally sent someone out after a month to look at the damagesThe repair guy came to my home on Monday August 6thHis name was ***He then proceeded to take the material apart from the armrest and then tried to use a brace to hold together the armrest and the couch together and while screwing the screws in, the wood ended up splitting, causing even more damages trying to just get a temporary fix doneHe then proceeded to say that he could not fix the problemHe also mentions that he could not fix the tears