We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and fully refunded the deposit payment to the customer’s credit card. We appreciate his feedback regarding his order and hope to work with the customer on future...
Complaint: [redacted]
I am rejecting this response because: no one ever addressed the fact...
that because the work was not done right in the 1st place I was inconvenienced with my daughter not having a bedroom which was a huge inconvenience for the whole house being all of her things were all over the house. Empire should have done the work right the 1st time I think Empire should at least give me a discount for the inconvenience and hassle this was.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. Empire posted the due credits to the customer's finance account. Empire considers this matter resolved at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jon [redacted]
We appreciate the customer contacting us regarding their concerns.Installation was completed on Thursday, March 23, 2017. We have also discounted the order for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
I also want all of my toe boards and walls repaired where they also caused damage to be addressed. I tried to upload pictures but the email would not send.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the financing concerns have been addressed. We are scheduled to re-measure for the installation of window treatments on May18, 2016. Once the window treatment order has been received we will...
contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and regret any miscommunication or inconvenience that occurred. We have advised him that he will receive a letter from[redacted] indicating that the...
issue is resolved, and we have also sent him a letter confirming that the order is cancelled. We are willing to refund the customer for any NSF fees he incurred, and request the customer forward documentation of these fees. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have done nothing to prevent this from happening to anyone else in the future. This matter could have been resolved simply by communicating to certigy the 3rd party company that collects their funds that the order was canceled and there was no need to continue to try to collect on this account. Their lack of communication has caused me a huge hassle to try to clean up and get resolved. I finally just received a letter from certigy saying the matter has been resolved. But still there have been no other actions to prevent any of this from happening in the future. I cannot consider the problem fixed until there are policies in place and an open line of communication between the 2 companies within a reasonable amount of time, 2 weeks or more is not reasonable.
Final Consumer Response /* (4200, 16, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before no corrective action has been taken. A sorry is not good enough. When a company puts you negative 5900 twice due to their negligence a sorry and an apology is not sufficient. Communication is KEY and could have prevented the second 5900$ debit from my account 8 days after the order was canceled. Fix the problem! Communicate with your accounts receivable clerks! It's that simple. Until a policy is drafted and implemented to prevent this from happening again I will not be satisfied. Period! I was going to seek the fees I incurred during the process but have chalked that one up as a loss. I have no interest in anything else but a policy and implementation as stated above.
Final Business Response /* (4000, 14, 2015/08/04) */
We have spoken with the customer and confirmed that the order has been cancelled, refund processed, and the issue resolved with[redacted]. We regret any miscommunication or inconvenience that occurred; it is our policy that we process our checks through[redacted], and they secure our funds. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to review estimates submitted by the customer. Customer indicates the estimates will be submitted by 5/28/2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review their rebuttal. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales rep. We offered a discount for the customer to save the order and she declined. As the customer requested, we have canceled the order and refunded the deposit payment in full. We thank...
We have spoken with the customer and advised that we are
reviewing the inspection results and that we will be following up with her to
discuss options for replacement or a discount. We regret the reimbursement
funds were incorrectly removed from the customer’s finance balance; this
has been corrected and a company check is being sent to the customer. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. We are working with the manufacturer on a flush-mount stair nose in the customers style/color. We will contact the customer as soon as the manufacturer replies.
Complaint: [redacted]
I am rejecting this response because: Two main reasons. I was guaranteed by the salesman [redacted] that there would be no issues with me going forward and ordering the asbestos testing and that my money would be refunded. I said to [redacted] what if they do not complete the installation again and his response to me was "do not worry about it they will install the floor, I do not know why the first installer was worried about asbestos". My other reason for rejecting is that the first installer cut my carpet in the middle of the living room. I have tried reaching [redacted] who left me a voicemail asking for pictures but have never received a return phone call. The most previous time I tried the extension the voice recorder says the number no longer exists.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Juavanna [redacted]
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and inspection is scheduled for Friday, July 28th.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and fully refunded the deposit payment to the customer’s credit card. We appreciate his feedback regarding his order and hope to work with the customer on future...
home improvement projects.
Complaint: [redacted]
I am rejecting this response because: no one ever addressed the fact...
that because the work was not done right in the 1st place I was inconvenienced with my daughter not having a bedroom which was a huge inconvenience for the whole house being all of her things were all over the house. Empire should have done the work right the 1st time I think Empire should at least give me a discount for the inconvenience and hassle this was.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. Empire posted the due credits to the customer's finance account. Empire considers this matter resolved at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jon [redacted]
We appreciate the customer contacting us regarding their concerns.Installation was completed on Thursday, March 23, 2017. We have also discounted the order for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
I also want all of my toe boards and walls repaired where they also caused damage to be addressed. I tried to upload pictures but the email would not send.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the financing concerns have been addressed. We are scheduled to re-measure for the installation of window treatments on May18, 2016. Once the window treatment order has been received we will...
contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office is working with the customer with regard to the damage claim.
Initial Business Response /* (1000, 10, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and regret any miscommunication or inconvenience that occurred. We have advised him that he will receive a letter from[redacted] indicating that the...
issue is resolved, and we have also sent him a letter confirming that the order is cancelled. We are willing to refund the customer for any NSF fees he incurred, and request the customer forward documentation of these fees. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have done nothing to prevent this from happening to anyone else in the future. This matter could have been resolved simply by communicating to certigy the 3rd party company that collects their funds that the order was canceled and there was no need to continue to try to collect on this account. Their lack of communication has caused me a huge hassle to try to clean up and get resolved. I finally just received a letter from certigy saying the matter has been resolved. But still there have been no other actions to prevent any of this from happening in the future. I cannot consider the problem fixed until there are policies in place and an open line of communication between the 2 companies within a reasonable amount of time, 2 weeks or more is not reasonable.
Final Consumer Response /* (4200, 16, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before no corrective action has been taken. A sorry is not good enough. When a company puts you negative 5900 twice due to their negligence a sorry and an apology is not sufficient. Communication is KEY and could have prevented the second 5900$ debit from my account 8 days after the order was canceled. Fix the problem! Communicate with your accounts receivable clerks! It's that simple. Until a policy is drafted and implemented to prevent this from happening again I will not be satisfied. Period! I was going to seek the fees I incurred during the process but have chalked that one up as a loss. I have no interest in anything else but a policy and implementation as stated above.
Final Business Response /* (4000, 14, 2015/08/04) */
We have spoken with the customer and confirmed that the order has been cancelled, refund processed, and the issue resolved with[redacted]. We regret any miscommunication or inconvenience that occurred; it is our policy that we process our checks through[redacted], and they secure our funds. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to review estimates submitted by the customer. Customer indicates the estimates will be submitted by 5/28/2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review their rebuttal. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales rep. We offered a discount for the customer to save the order and she declined. As the customer requested, we have canceled the order and refunded the deposit payment in full. We thank...
the customer for their feedback.
We have spoken with the customer and advised that we are
reviewing the inspection results and that we will be following up with her to
discuss options for replacement or a discount. We regret the reimbursement
funds were incorrectly removed from the customer’s finance balance; this
has been corrected and a company check is being sent to the customer. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. We are working with the manufacturer on a flush-mount stair nose in the customers style/color. We will contact the customer as soon as the manufacturer replies.
Service is scheduled for Saturday, September 10th. We appreciate the customer’s patience.
Complaint: [redacted]
I am rejecting this response because: Two main reasons. I was guaranteed by the salesman [redacted] that there would be no issues with me going forward and ordering the asbestos testing and that my money would be refunded. I said to [redacted] what if they do not complete the installation again and his response to me was "do not worry about it they will install the floor, I do not know why the first installer was worried about asbestos". My other reason for rejecting is that the first installer cut my carpet in the middle of the living room. I have tried reaching [redacted] who left me a voicemail asking for pictures but have never received a return phone call. The most previous time I tried the extension the voice recorder says the number no longer exists.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
Additional materials were ordered and the installation was completed on July 6th. We apologize for any inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Juavanna [redacted]
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and inspection is scheduled for Friday, July 28th.